<p><strong>Job Overview:</strong></p><p>We are seeking an experienced and results-driven Collections Specialist to join our team in Norwalk, CT. This position focuses on business-to-business (B2B) corporate collections and requires a professional with strong customer service skills and a proven ability to manage receivables efficiently. The role is fully onsite, offering an opportunity to thrive in a dynamic and fast-paced environment.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Manage B2B collections, ensuring timely recovery of outstanding receivables while maintaining positive relationships with clients.</li><li>Monitor and track aging receivables, following up on past-due accounts in a persistent yet professional manner.</li><li>Communicate with clients via phone, email, and other methods to resolve payment discrepancies or disputes.</li><li>Partner with internal departments, such as sales and customer service, to resolve payment-related issues effectively.</li><li>Analyze account balances and payment histories to provide accurate reporting on receivables status.</li><li>Document collection activities and maintain organized records for audit and reference purposes.</li><li>Support the development of improved collection strategies and processes for the department.</li></ul><p><br></p>

<p><strong>Qualifications:</strong></p><ul><li>2+ years of experience in corporate and B2B collections is required.</li><li>Strong customer service skills with the ability to handle sensitive conversations professionally and tactfully.</li><li>Excellent verbal and written communication skills.</li><li>Ability to work independently while remaining collaborative with internal teams.</li><li>Strong organizational skills and attention to detail, with the ability to prioritize tasks effectively.</li><li>Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and familiarity with accounting or ERP systems is preferred.</li><li>Background in finance, accounting, or related fields is a plus.</li></ul><p><strong>Work Schedule:</strong></p><p>This is an onsite role requiring availability Monday through Friday in Norwalk, CT.</p>

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