<p><strong>Job Overview:</strong></p><p>We are seeking a professional Legal Receptionist to join our corporate legal team in downtown Denver. The ideal candidate will be the first point of contact for clients, visitors, and staff, ensuring all interactions are handled with professionalism and discretion. You will play a critical role in supporting a dynamic legal team and maintaining the efficiency of front-office operations within a fast-paced corporate environment.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Greet visitors, clients, attorneys, and staff in a courteous and welcoming manner.</li><li>Answer and direct incoming calls using a multi-line phone system; take accurate messages as required.</li><li>Manage the reception area, ensuring it is tidy, organized, and presentable at all times.</li><li>Schedule and coordinate conference rooms for meetings or depositions.</li><li>Receive, sort, and distribute mail, packages, and legal documents promptly.</li><li>Manage calendar appointments and assist with booking travel or meeting arrangements for the legal team.</li><li>Provide general administrative support, including data entry, scanning, photocopying, and filing.</li><li>Maintain up-to-date internal contact directories and visitor logs, observing confidentiality at all times.</li><li>Order and maintain inventory for office and kitchen supplies.</li><li>Manage client intake process and ensure proper recordkeeping of confidential information.</li><li>Adhere to all security procedures and protocols for visitor management.</li></ul>
We are looking for a dedicated Customer Service Representative to join our team in Mt. Pleasant, South Carolina. In this long-term contract position, you will play a crucial role in supporting our legal team by managing client communications and ensuring critical documentation is readily available. This is an excellent opportunity for someone who thrives in a fast-paced environment and is passionate about delivering exceptional service.<br><br>Responsibilities:<br>• Communicate with potential and current clients to gather and provide necessary information.<br>• Ensure all client and case-related documents are organized and accessible for the legal team.<br>• Handle sensitive and confidential information with the utmost professionalism.<br>• Maintain a high level of accuracy and attention to detail in all documentation tasks.<br>• Utilize Microsoft Word, Excel, and Outlook to prepare, edit, and manage legal correspondence.<br>• Collaborate with team members to meet deadlines and improve workflow processes.<br>• Address client inquiries promptly and professionally, ensuring a positive experience.<br>• Provide administrative support to the legal team, including scanning and filing legal documents.<br>• Ensure legal files are updated, accurate, and compliant with company standards.<br>• Exhibit strong interpersonal and communication skills to build relationships with clients and colleagues.
<p>Are you passionate about helping others and fluent in both English and Spanish? Our team is seeking a customer service professional to support our customers via phone, email, and chat. As a Bilingual Spanish Customer Service Representative, you will deliver outstanding service and solutions to our clients and customers while resolving issues accurately and efficiently.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Handle incoming customer communications in both Spanish and English, ensuring prompt and professional responses.</li><li>Address product inquiries, resolve issues, and follow up on customer concerns with empathy and attention to detail.</li><li>Document interactions and outcomes in the customer relationship management system.</li><li>Collaborate with internal teams to escalate complex cases and ensure timely solutions.</li><li>Maintain a strong knowledge of company products, policies, and procedures.</li><li>Meet defined metrics for productivity and customer satisfaction.</li></ul><p><br></p>
We are looking for a dynamic and highly personable Receptionist to join our team in Brooklyn, New York. This is a contract position in a fast-paced, high-energy environment where you will serve as the first point of contact for hundreds of visitors daily. The role requires exceptional communication skills, confidence, and the ability to manage multiple tasks efficiently.<br><br>Responsibilities:<br>• Greet and assist all visitors with inquiries, directions, and questions regarding office locations within the building.<br>• Maintain an attentive and welcoming demeanor as the primary point of contact at the reception desk.<br>• Utilize tools like Slack, Google Chat, and ZenDesk to manage communications and provide timely assistance.<br>• Handle a multi-line phone system to answer inbound calls and direct them appropriately.<br>• Coordinate and order lunches for clients and prepare meeting spaces as needed.<br>• Ensure a smooth flow of visitors by staying stationed at the desk near the building's elevators.<br>• Provide concierge services to enhance the visitor experience.<br>• Manage daily administrative tasks with precision and attention to detail.<br>• Act as a liaison between office staff and external visitors, ensuring efficient communication.
<p>We are looking for a detail-oriented and personable Receptionist to join our team in Fremont, California. In this long-term contract position, you will be responsible for ensuring smooth day-to-day operations at the front desk while providing exceptional service to visitors and team members. This role is perfect for someone who thrives in a dynamic environment and takes pride in creating a welcoming atmosphere.</p><p><br></p><p>Responsibilities:</p><p>• Receive and log incoming mail and packages, ensuring proper distribution to team members.</p><p>• Provide hospitality support by preparing and delivering beverages and other refreshments throughout the day.</p><p>• Monitor the front desk area and office environment, promptly reporting any facility or maintenance issues to vendors and coordinating solutions.</p><p>• Maintain an organized and welcoming reception space that reflects the standards of the company.</p><p>• Serve as the first point of contact for visitors, greeting them warmly and addressing their needs.</p><p>• Support team operations by performing clerical and administrative tasks as needed.</p><p>• Uphold high standards of customer service and conduct in all interactions.</p>
We are looking for a dedicated Customer Service Representative to join our team in Hartland, Wisconsin. This role involves managing customer interactions, processing orders, and handling accounts receivable tasks while ensuring efficient communication with various customer classes. The ideal candidate will have experience in consumer goods and be comfortable performing diverse responsibilities, including social media marketing and front desk duties. This is a Contract to long-term position, offering an opportunity to transition into a lasting role.<br><br>Responsibilities:<br>• Process order receipts and confirmations for retail, corporate, and wholesale customers.<br>• Accurately enter and route orders for various customer categories, including wholesale, distributors, web, retail, donations, and exports.<br>• Handle accounts receivable tasks such as invoicing, deposits, and responding to inquiries.<br>• Address customer service needs, including complaints, product inquiries, and requests for purchasing information.<br>• Manage donation requests and set up new customer profiles in the database.<br>• Perform filing and maintain organization for front desk and reception duties.<br>• Monitor aged receivables on a weekly basis to ensure timely follow-up.<br>• Generate monthly customer statements and prepare salesperson commission reports.<br>• Assist with social media marketing efforts on platforms like Facebook, Instagram, and Pinterest.<br>• Conduct annual tasks such as trade show lead follow-ups and rotating stock in the showroom.
We are looking for a Front Desk Coordinator to join our team in Columbia, South Carolina. This is a long-term contract position ideal for someone who is detail-oriented and thrives in a dynamic environment. The role involves overseeing and executing front desk operations to ensure seamless service and excellent experiences for visitors and staff alike.<br><br>Responsibilities:<br>• Maintain the organization and cleanliness of the front desk area, ensuring all materials, documents, and supplies are well-arranged and accessible.<br>• Monitor and manage front desk equipment, including computers, printers, and copiers, addressing any issues promptly by submitting support tickets or ordering necessary supplies.<br>• Greet and assist all visitors, ensuring they are checked in properly or directed to the appropriate staff member.<br>• Verify and balance petty cash at the start of each shift, handle point-of-sale transactions accurately, and ensure daily reports are submitted to Finance.<br>• Process payments for memberships, assessments, and programs using the point-of-sale system and coordinate with Finance to resolve menu-related discrepancies.<br>• Ensure participants sign required waivers and maintain proper documentation for insurance health programs to guarantee accurate visit credits.<br>• Collaborate with the Programs Director to collect and share program-related documentation for tracking and communication purposes.<br>• Supervise front desk clerks by developing and implementing clear policies and procedures for training and operational consistency.<br>• Regularly review the organization and scheduling of front desk operations with other team leads to identify solutions and improvements.<br>• Monitor the main lobby and security cameras to maintain a safe and welcoming environment.
We are looking for a motivated Client Service Coordinator - Associate to join our team in Miamisburg, Ohio. This is a Contract position requiring 30 hours per week, offering an excellent opportunity for individuals with strong administrative skills and a proactive mindset. The ideal candidate will thrive in an onsite environment, supporting office operations and ensuring seamless communication and organization.<br><br>Responsibilities:<br>• Manage inbound calls and provide prompt, attentive assistance to clients.<br>• Schedule appointments and meetings, ensuring efficient time management.<br>• Perform typing and filing tasks to maintain accurate and organized records.<br>• Coordinate and participate in conference calls, facilitating smooth communication.<br>• Utilize Microsoft Office Suite and Microsoft Teams to complete administrative tasks.<br>• Handle incoming correspondence, including sorting and distributing mail.<br>• Organize and oversee special projects, ensuring timely completion.<br>• Assist in planning and coordinating meetings to support team collaboration.<br>• Maintain a high level of organization and attention to detail in daily operations.<br>• Actively contribute innovative ideas to improve office processes.
<p><strong>About the Organization</strong></p><p> Our client, a mission-driven nonprofit organization, is seeking a compassionate and service-oriented Bilingual Spanish Customer Service Representative to support diverse community members. This role plays a key part in ensuring individuals receive accurate information, resources, and assistance while delivering culturally responsive and empathetic service in both English and Spanish.</p><p><strong>Key Responsibilities</strong></p><ul><li>Provide high-quality customer service to community members in both English and Spanish via phone, email, and in-person interactions</li><li>Handle inbound and outbound calls related to programs, services, referrals, and general inquiries</li><li>Accurately collect, enter, and update participant information in internal databases and case management systems</li><li>Assist individuals with forms, applications, and general documentation as needed</li><li>Provide clear explanations of programs, eligibility requirements, and next steps</li><li>Resolve concerns professionally and escalate complex or sensitive matters when appropriate</li><li>Maintain detailed, accurate records of all interactions while ensuring confidentiality</li><li>Collaborate with internal teams to support program delivery and positive participant outcomes</li><li>Uphold the organization’s mission, values, and commitment to equity and inclusion</li></ul><p><br></p>
<p>We are hiring a dependable and personable <strong>Client Support Representative</strong> to join a well-respected organization in the Quad Cities. This role offers a welcoming workplace and opportunities for flexibility. If you enjoy helping customers, staying organized, and working in a team-oriented environment, this could be a great fit!</p><p><br></p><p><strong><u>How to Apply</u></strong></p><p>Submit your application today or call our office at 563-359-3995 to learn more! Lydia, Christin, or Erin are great points of contact.</p><p><br></p><p><strong><u>Key Responsibilities</u></strong></p><ul><li>Respond to incoming calls from clients and provide clear, friendly, and professional assistance.</li><li>Identifying the customer needs and matching them to the right services.</li><li>Record and update customer details accurately.</li><li>Communicate important information to internal teams to ensure smooth follow-up.</li></ul>
<p>We are looking for a dedicated and organized Receptionist to join our team in St. Rose, Louisiana. This short-term contract to permanent position is ideal for someone who thrives in a fast-paced environment and enjoys providing exceptional administrative support. You will play a key role in ensuring smooth office operations and maintaining excellent communication within the organization.</p><p><br></p><p>Responsibilities:</p><p>• Handle and process paperwork accurately and efficiently.</p><p>• Serve as the primary point of contact for visitors, ensuring they are welcomed and directed appropriately.</p><p>• Communicate directly with mortgage companies to manage inquiries and documentation.</p><p>• Perform essential office tasks such as word processing, filing, and faxing.</p><p>• Assist team members with various projects and administrative needs as required.</p>
We are looking for a highly organized and personable Front Desk Coordinator to join our team in Sandston, Virginia. In this Contract to permanent position, you will play a key role in ensuring smooth operations by managing the front desk and providing exceptional administrative support. This role is ideal for someone who thrives in a fast-paced environment and is skilled in communication and multitasking.<br><br>Responsibilities:<br>• Greet visitors and clients with professionalism and ensure their needs are promptly addressed.<br>• Manage incoming calls using a multi-line switchboard system, directing them to the appropriate departments.<br>• Oversee scheduling and calendar management using Outlook.<br>• Prepare and edit documents using Word to support administrative tasks.<br>• Maintain and update spreadsheets in Excel for tracking essential data.<br>• Ensure the reception area is organized and presentable at all times.<br>• Collaborate with team members to coordinate front desk activities effectively.<br>• Handle incoming mail and deliveries, distributing them to the correct recipients.<br>• Provide general administrative support to various departments as needed.
We are looking for a motivated and detail-oriented Customer Service Representative to join our team in Novi, Michigan. This position offers an excellent opportunity to deliver exceptional support to customers while managing inquiries and orders efficiently. As a Contract to permanent role, this job is ideal for candidates seeking a long-term career with growth potential.<br><br>Responsibilities:<br>• Provide outstanding customer service by addressing inquiries and resolving issues promptly.<br>• Process and manage orders accurately, ensuring timely delivery and effective communication.<br>• Handle inbound and outbound calls professionally to assist customers with spare parts and other needs.<br>• Maintain detailed records of customer interactions and order entries.<br>• Collaborate with team members to ensure seamless service and customer satisfaction.<br>• Identify opportunities to improve customer service processes and contribute to team goals.<br>• Troubleshoot technical issues and provide solutions to customers.<br>• Stay informed about company products and services to provide accurate information.<br>• Follow up with customers to ensure their needs are met and satisfaction is achieved.
<p>We are looking for a dedicated Customer Service Representative to join our team in Metairie, Louisiana. This short-term contract to permanent position offers an exciting opportunity to provide exceptional support to customers while working in a fast-paced and collaborative environment. We value professionalism, empathy, and the ability to handle challenges with a positive attitude.</p><p><br></p><p>Responsibilities:</p><p>• Manage a high volume of incoming calls, exceeding 100 calls daily, while maintaining professionalism and efficiency.</p><p>• Upload and organize over 20 documents per day into digital files to ensure accurate record-keeping.</p><p>• Provide empathetic and patient assistance to callers, including handling irate individuals with professionalism.</p><p>• Multitask effectively to balance call handling, documentation, and other administrative tasks.</p><p>• Collaborate with team members to foster a supportive and productive work environment.</p><p>• Utilize word processing software and other Office tools to perform daily tasks and maintain organized records.</p><p>• Operate and manage a multi-line phone system to ensure smooth communication flow.</p><p>• Deliver exceptional customer service by addressing inquiries and resolving issues promptly.</p>
<p><strong>About the Organization</strong></p><p> Our client, a community-focused nonprofit organization, is seeking a Bilingual Spanish Client Services Representative to serve as a trusted point of contact for individuals seeking access to programs and resources. This role supports intake, information sharing, and service coordination while providing respectful, culturally competent assistance in both English and Spanish.</p><p><strong>Key Responsibilities</strong></p><ul><li>Serve as the first point of contact for community members via phone, email, and in person, providing assistance in English and Spanish</li><li>Conduct initial intake, gather required information, and assess service needs</li><li>Enter and maintain accurate client data in case management and tracking systems</li><li>Provide information on available programs, services, and eligibility requirements</li><li>Assist clients with applications, forms, and follow-up documentation</li><li>Route inquiries and referrals to appropriate internal teams or external partners</li><li>Maintain professionalism, empathy, and confidentiality when handling sensitive situations</li><li>Support administrative and reporting tasks as needed to assist program operations</li></ul><p><br></p>
<p>We are looking for a <strong>Bilingual Customer Experience Specialist</strong> who is passionate about delivering exceptional service and building strong relationships with customers. This role requires fluency in English and Spanish and offers an opportunity for growth into a permanent position.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><strong>Customer Support:</strong></p><ul><li>Respond to customer inquiries via phone, email, and chat in both English and Spanish.</li><li>Provide accurate information about products, services, and policies.</li><li>Ensure a positive and professional customer experience at all times.</li></ul><p><strong>Issue Resolution:</strong></p><ul><li>Investigate and resolve customer concerns promptly and effectively.</li><li>Escalate complex issues to the appropriate department when necessary.</li><li>Follow up to ensure customer satisfaction and resolution.</li></ul><p><strong>Data Management:</strong></p><ul><li>Maintain detailed and accurate records in CRM systems.</li><li>Update customer profiles and track interactions for quality assurance.</li><li>Generate reports as needed for management review.</li></ul><p><br></p>
<p><strong>About the Organization:</strong></p><p>Our client is a highly respected organization in the insurance industry, renowned for its commitment to community engagement and corporate social responsibility. They are seeking a Customer Support Representative to join their Customer Service Center. This role provides a unique opportunity to make a meaningful impact by delivering exceptional service and support to customers.</p><p><br></p><p><strong>About the Role:</strong></p><p>As a Customer Support Representative, you will serve as the front line of communication with customers, primarily through telephone interactions and occasionally written correspondence. You'll assist with insurance-related inquiries, product requests, and account changes by analyzing customer needs, performing calculations, and implementing resolutions.</p><p><br></p><p><strong>You'll positively impact Customer Support Center in the following ways:</strong></p><ul><li>Excellent communication skills to explain insurance products to customers</li><li>Ability to handle matters that can highly sensitive and emotional</li><li>Strong decision making and analytical abilities as you analyze customer inquiries, determine steps for resolution, research member files, analyze certificate provisions to determine methods of affecting desired changes (i.e. change of beneficiary, type of insurance, change in method of payment, etc)</li></ul><p><strong>What Makes this Opportunity Exciting:</strong></p><p>Joining this team means you'll be welcomed into a vibrant and collaborative culture that values continuous improvement and growth.</p><ul><li><strong>Career Development:</strong> Gain ongoing training, develop new skills, and unlock opportunities for future career advancement.</li><li><strong>Hybrid Flexibility:</strong> Begin with onsite training and transition into a flexible hybrid schedule, combining work-from-home (WFH) with in-office collaboration a few days each month.</li><li><strong>Work-Life Balance: </strong>Enjoy a rotating schedule every two weeks (8 a.m.–4 p.m. and 9 a.m.–5 p.m.), allowing for variety and structure.</li></ul><p><strong>Added Incentives</strong></p><ul><li><strong>Training Growth Path:</strong> Clear opportunities to enhance your skills and advance your career through ongoing education and development.</li><li><strong>Comprehensive Benefits Package:</strong> A robust offering designed to support your well-being inside and outside of work.</li><li><strong>Retention Bonus:</strong> Receive financial rewards for your commitment and contributions to the team.</li><li><strong>Rich Feedback Culture:</strong> Thrive in an environment that prioritizes constructive feedback to help you continuously grow and exceed goals.</li></ul><p>If you're passionate about helping others, thrive in a collaborative environment, and enjoy learning and development opportunities, connect with our team today - Christin, Erin and Lydia are great points of contact for this role and can be reached at (563) 359-7535.</p>
<p>We are looking for a dynamic <strong><em>Administrative Assistant/Customer Service Representative</em></strong> to join our team in <strong>Kailua-Kona, Hawaii</strong>. In this Contract position, you will play a key role in supporting daily operations through effective communication, organizational skills, and administrative expertise. This role is ideal for someone who thrives in a dynamic environment and enjoys providing exceptional service. <strong>To apply, please call us at 808-531-0800.</strong></p><p><br></p><p>Responsibilities:</p><p>• Manage and respond to inbound calls promptly.</p><p>• Perform accurate data entry and maintain organized records.</p><p>• Scheduling and calendaring</p><p>• Handle email correspondence efficiently, addressing inquiries and following up as necessary.</p><p>• File and organize documents to support compliance and administrative needs.</p><p>• Assist with receptionist duties, welcoming visitors and handling inquiries.</p><p>• Prepare and distribute notices and other communications as required.</p><p>• Utilize Microsoft Office Suite to complete various tasks and create reports.</p><p>• Support team members with clerical tasks and special projects as needed.</p>
<p><strong>Interested in learning more? Apply today and share your resume via LinkedIn with JC del Rosario — let’s connect and explore how this role could be the perfect next step in your career.</strong></p><p><br></p><p><strong>Client Service Specialist</strong></p><p><br></p><p><strong>About the Role</strong></p><p>We’re seeking an experienced <strong>Client Service Specialist</strong> to join a boutique wealth management firm. This is primarily a back-office role with some client interaction via email and phone, focused on delivering exceptional service and operational support. You’ll manage client requests, collaborate with advisors, and help streamline processes to enhance the overall client experience.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Process client service requests, including account openings, transfers, ACH transactions, RMDs, and stock donations.</li><li>Communicate with clients and custodians to resolve operational issues promptly.</li><li>Prepare reports and assist with quarterly client reporting.</li><li>Maintain CRM and portfolio management systems (Salesforce, Orion).</li><li>Support meeting preparation and contribute to process improvements.</li></ul><p><br></p><p><strong>Benefits & Perks</strong></p><ul><li>Medical, dental, and vision coverage.</li><li>401(k) match after six months.</li><li>Three weeks of paid vacation plus separate sick days.</li></ul>
<p><strong>Ready to take the next step? Apply today and share your resume via LinkedIn with JC del Rosario — I’d love to connect!</strong></p><p><br></p><p><strong>Client Service Specialist</strong></p><p><br></p><p><strong>About the Role</strong></p><p>We’re seeking a skilled <strong>Client Service Specialist</strong> to join a boutique wealth management firm. This role is primarily focused on back-office operations with some client interaction via email and phone. You’ll play a key part in delivering exceptional service, managing client requests, and collaborating with advisors to streamline processes and enhance the overall client experience.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Process client service requests, including account openings, transfers, ACH transactions, RMDs, and stock donations.</li><li>Communicate with clients and custodians to resolve operational issues promptly.</li><li>Prepare reports and assist with quarterly client reporting.</li><li>Maintain CRM and portfolio management systems (Salesforce, Orion).</li><li>Support meeting preparation and contribute to process improvements.</li></ul><p><strong>Benefits & Perks</strong></p><ul><li>Medical, dental, and vision coverage.</li><li>401(k) match after six months.</li><li>Three weeks of paid vacation plus separate sick days.</li></ul>
We are looking for a success-driven and detail-oriented Customer Service Representative to join our team in Charlotte, North Carolina. This Contract to permanent position offers an opportunity to support a dynamic retail furniture business while delivering exceptional service to customers. The ideal candidate will thrive in a collaborative environment and play a key role in ensuring smooth order processing and customer satisfaction.<br><br>Responsibilities:<br>• Confirm customer orders placed online, provide updates regarding order status, and address any product or shipping concerns, including backorders and availability issues.<br>• Handle minor upselling activities, such as promoting product swatch bundles to enhance customer experience.<br>• Collaborate with the operations team to prepare swatch kits and assist in coordinating order fulfillment logistics.<br>• Research and compare shipping rates, offering customers accurate shipping options and information.<br>• Perform administrative tasks such as data entry, correspondence, and record keeping.<br>• Utilize internal systems and Microsoft Office tools effectively to manage customer inquiries and orders.<br>• Contribute to a positive and supportive office atmosphere, working closely with a small team.<br>• Communicate professionally with a diverse range of customers and team members to ensure excellent service delivery.<br>• Participate in problem-solving efforts to address customer concerns and improve processes.
<p>We are looking for a dedicated and detail-oriented Customer Service Representative to join our team in Jackson, Michigan. In this Contract to permanent position, you will play a key role in supporting customer needs and ensuring accurate order processing. This is an on-site role, offering the opportunity to collaborate with team members and supervisors while contributing to the efficiency of our operations.</p><p><br></p><p>Responsibilities:</p><p>• Handle inbound calls from customers promptly and professionally, addressing inquiries and resolving issues.</p><p>• Accurately enter customer orders into the CRM system and retrieve orders from customer portals as needed.</p><p>• Verify the accuracy of order details, including value-added processes, to ensure customer satisfaction.</p><p>• Communicate with plant supervisors to discuss order requirements and inspect materials for proper finishing.</p><p>• Maintain organized records of customer interactions and order statuses for seamless follow-up.</p><p>• Collaborate with team members to schedule appointments and manage customer service tasks effectively.</p><p>• Utilize Microsoft Excel and Word to complete data entry tasks and create necessary documentation.</p><p>• Respond to customer emails promptly, providing clear and helpful information.</p><p>• Monitor the progress of orders and coordinate with relevant departments to ensure timely completion.</p><p>• Uphold a commitment to providing exceptional customer service in every interaction.</p>
<p><strong>Interested?</strong> Apply today and send your resume via LinkedIn to JC del Rosario — I’d love to connect!</p><p><br></p><p><strong>Client Service Specialist</strong></p><p><br></p><p><strong>About the Role</strong></p><p>We’re looking for an experienced <strong>Client Service Specialist</strong> to join a boutique wealth management firm. This is primarily a back-office role with some client interaction via email and phone, focused on delivering exceptional service and operational support. You’ll manage client requests, collaborate with advisors, and help streamline processes to enhance the overall client experience.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Handle client service requests (account openings, transfers, ACH, RMDs, stock donations)</li><li>Communicate with clients and custodians to resolve operational issues</li><li>Prepare reports and assist with quarterly client reporting</li><li>Maintain CRM and portfolio management systems (Salesforce, Orion)</li><li>Support meeting preparation and contribute to process improvements</li></ul><p><strong>Benefits & Perks</strong></p><ul><li>Medical, dental, and vision coverage</li><li>401(k) match after 6 months</li><li>Three weeks paid vacation plus separate sick days</li></ul>
<p>We are looking for a skilled Customer Service Representative to join our team in Cornelius, North Carolina. This is an on-site, contract-to-permanent position that offers an exciting opportunity to support a large volume of facilities while delivering exceptional customer experiences. The ideal candidate will thrive in a dynamic environment and demonstrate empathy, professionalism, and problem-solving skills when interacting with customers.</p><p><br></p><p>Responsibilities:</p><p>• Respond to routine inquiries from customers and troubleshoot facility-related issues with efficiency and professionalism.</p><p>• Offer guidance to customers navigating e-commerce platforms and assist with transaction-related questions.</p><p>• Manage escalated situations calmly and empathetically, providing solutions to distressed or frustrated callers.</p><p>• Conduct outbound follow-up calls to resolve prior inquiries and ensure customer satisfaction.</p><p>• Record and update all customer interactions and case progress accurately within internal systems.</p><p><br></p>
We are looking for an experienced Customer Service Representative to join our team in Anaheim, California, on a contract basis. In this role, you will provide exceptional support to customers while handling a variety of responsibilities, including assisting senior team members and contributing to departmental initiatives. This position offers opportunities for growth and development as you enhance your skills and take on additional tasks.<br><br>Responsibilities:<br>• Address customer inquiries promptly and in a detail-oriented manner, ensuring satisfaction and positive experiences.<br>• Escalate complex issues and critical cases to senior team members with thorough documentation.<br>• Support higher-level representatives by managing standard workloads during peak periods.<br>• Mentor and guide entry-level customer service staff to enhance team performance and support individual growth.<br>• Gain in-depth knowledge of assigned products and services to resolve common customer concerns.<br>• Develop and update internal resources such as FAQs and knowledge base articles based on customer feedback.<br>• Maintain accurate records of customer interactions, including detailed case notes and resolution steps.<br>• Assist with quality control processes by gathering data and conducting preliminary audits.<br>• Utilize multiple platforms, including Salesforce Service Cloud, to manage cases efficiently.<br>• Analyze customer trends and historical data to identify recurring issues and propose solutions.
