<p>Robert Half is hiring <strong>Customer Service Representative</strong> to support a <strong>growing Service Department</strong> for a well-respected Quad Cities organization. This role is ideal for someone who combines a friendly, customer-first approach with the confidence and composure needed to handle escalated service situations.</p><p><br></p><p>This position supports both external customers and internal service technicians and plays a key role in resolving issues, coordinating appointments, and ensuring a positive service experience.</p><p><br></p><p><strong><u>Key Responsibilities</u></strong></p><ul><li>Handle a high volume of inbound and outbound customer calls</li><li>Support customers experiencing service issues and concerns, including escalated situations</li><li>De-escalate complaints calmly while working toward effective solutions</li><li>Schedule service appointments and fill last-minute openings due to cancellations</li><li>Communicate closely with internal service technicians to ensure appointments are fully prepared</li><li>Document detailed call notes in real time using CRM and scheduling systems</li><li>Utilize text messaging tools to communicate with customers as needed</li></ul><p><strong><u>How to Apply</u></strong></p><p>Submit your application today or call our office at 563-359-3995 to connect with one of our recruiters—Lydia, Christin, or Erin—who will be happy to answer your questions.</p>
<p><strong>Customer Service Representative</strong></p><p><strong>Onsite | 7:00 AM–3:30 PM | Contract Through August | Hiring Now for March 1st Start</strong></p><p><br></p><p>Our client is a leading manufacturing and recycling operation to support a key leave‑coverage need on their Customer Service team. We’re seeking a detail‑driven, friendly, and <strong>highly dependable Customer Service Representative</strong> who <strong>enjoys being the central point of coordination across customers, operations, and internal partners.</strong></p><p><br></p><p>This role plays a vital part in keeping daily shipments running smoothly and ensuring a positive experience for customers and the onsite production team.</p><p><br></p><p><strong>What You’ll Do</strong></p><ul><li>Manage daily truckload schedules and coordinate delivery timing with customers</li><li>Communicate with the production/dock team about live loads, delays, and schedule changes</li><li>Collect, process, and accurately enter paperwork for each truckload</li><li>Track customer‑specific requirements and maintain accurate documentation</li><li>Support Accounting with invoice follow‑up and unpaid items</li><li>Perform basic math conversions (kg → lbs → tons)</li><li>Leverage Excel to support reporting needs</li><li>Adjust to daily operational changes and pivot quickly when schedules shift</li></ul><p><strong>Why This Role Matters</strong></p><p>This position is the communication hub for a busy operational environment. Your accuracy, clarity, and responsiveness directly impact customer satisfaction, internal coordination, and the smooth flow of daily materials handling.</p><p><br></p><p>If you’re someone who enjoys staying organized, helping customers, and being the daily connector across a busy operation, this is a great way to make an impact! Connect with our team today to learn more (563) 359-7535</p><p><br></p>
<p>Employee Experience Representative</p><p><br></p><p>Location: Moline, IL</p><p>Schedule: Hybrid – 4 days onsite, 1 day remote (flexible remote day)</p><p>Training: In-office training for the first 2–3 months</p><p><br></p><p>Robert Half is partnering with a well-respected manufacturing organization to hire an Employee Experience Representative to support their Human Resources Operations Center. This role plays a key part in delivering high-quality HR support and an exceptional employee experience across the organization.</p><p><br></p><p>About the Role</p><p>As an Employee Experience Representative, you will provide comprehensive, customer-focused HR support to employees and HR partners. You’ll manage a variety of HR transactions, ensure confidentiality, and collaborate with internal teams to continuously improve HR processes and service delivery.</p><p><br></p><p>Key Responsibilities</p><p>Deliver exceptional customer service by researching, resolving, and responding to HR inquiries in a timely and professional manner</p><p>Administer HR processes related to:</p><p>Talent acquisition and internal transfers</p><p>Organizational management</p><p>Employee record maintenance</p><p>Learning and training administration</p><p>Maintain a high level of confidentiality and accuracy when handling sensitive employee information</p><p>Participate in continuous improvement initiatives by identifying opportunities to enhance HR service delivery</p><p>Ensure Service Level Agreements (SLAs) are consistently met or exceeded</p><p>Collaborate with Employee Experience Specialists to support process improvements and escalation resolution</p><p><br></p><p>Why You’ll Love This Role</p><p>Develop and strengthen your HR operations skill set</p><p>Work in a fast-paced, service-driven environment</p><p>Partner closely with HR professionals and internal stakeholders</p><p>Gain experience supporting enterprise-level HR processes</p>
<p>Customer Service Associate</p><p>Rock Island, IL | Onsite | Contract-to-Hire</p><p>Monday-Friday | 9am-5pm</p><p><br></p><p>We’re partnering with a locally owned business in Rock Island to find a Customer Service Associate who enjoys variety, staying active, and being part of a tight-knit team. This is a true wear-many-hats role — perfect for someone who doesn’t want to sit at a desk all day and thrives in a hands-on environment.</p><p><br></p><p>Apply today! For more information: call Christin, Erin, or Lydia at (563) 359-7535.</p><p><br></p><p>Responsibilities include:</p><p>- Greet customers promptly at the front counter</p><p>- Answer phones (high call volume during busy season)</p><p>- Process payments (credit cards, invoices, POS system)</p><p>- Assist office staff with filing, labeling, and tracking paperwork</p><p>- Call customers with updates and scheduling information</p><p>- Create sales orders and invoices</p><p>- Stock and clean shelves; help keep the workspace organized</p><p><br></p><p>What Success Looks Like in This Role:</p><p>- Takes initiative and jumps in to help without being asked</p><p>- Stays productive during slower moments by organizing, cleaning, or restocking</p><p>- Builds rapport with repeat customers and remembers faces over time</p><p>- Communicates professionally and stays focused during work hours</p><p>- Shows up reliably and supports the team when things get busy</p>
<p>Visitor Services Coordinator</p><p>Moline, IL | Full-time</p><p><br></p><p>Are you someone who lights up a room, thrives on organization, and enjoys creating memorable experiences for others?</p><p><br></p><p>We’re looking for a high-energy, people-focused professional who can confidently manage tours, coordinate logistics, and serve as the welcoming face for visitors—while staying detail-oriented, adaptable, and proactive!</p><p><br></p><p>Schedule & Role Details</p><p>Onsite - Moline, IL</p><p>7am – 3:30pm or 7:30am – 4:00pm (30-minute lunch)</p><p>Duration: Currently approved for 2-year contract, possibility of extension</p><p><br></p><p>What You’ll Do</p><p>As the Visitor Services Coordinator, you’ll be responsible for planning and coordinating factory tours and visitor experiences while ensuring safety, professionalism, and seamless execution.</p><p>Key responsibilities include:</p><p>- Scheduling and confirming factory tours and special visits</p><p>- Greeting and orienting visitors while ensuring PPE and safety compliance</p><p>- Delivering exceptional customer service and high-quality visitor experiences</p><p>- Serving as the primary point of contact for visitor inquiries and issues</p><p>- Managing visitor databases, waivers, reporting, and related documentation</p><p>- Training and supporting tour guides; identifying and implementing process improvements</p><p><br></p><p>Why This Role Stands Out</p><p>This is a highly visible opportunity for someone who enjoys blending people interaction, organization, and operations—and who takes pride in creating smooth, welcoming experiences every single day.</p><p><br></p><p>Why Robert Half?</p><p>When you partner with Robert Half, you’re not just taking on an assignment—you’re joining a team that genuinely cares about your experience and long-term success.</p><p>- Access to benefits, including medical, dental, vision, and retirement options</p><p>- Ongoing support from a dedicated recruiting team that checks in and stays engaged throughout your assignment</p><p>- Continuous learning and skill-building opportunities to help you grow professionally</p><p>- A trusted partner invested in making sure your role remains a great fit—not just on day one, but as it evolves</p>
<p>Are you passionate about helping customers, solving problems, and being the trusted point of contact they rely on? Do you enjoy managing accounts, coordinating orders, and building long‑term relationships?</p><p>A highly respected, industry‑leading <strong>U.S. manufacturer</strong> is growing and looking for a <strong>Client Account Representative</strong> to support established customers and ensure a seamless experience from order to delivery. This company is known for exceptional tenured staff, a collaborative environment, and leaders who genuinely invest in their people. If you want a stable career with long-term growth potential, this is an excellent opportunity.</p><p><br></p><p><strong>Why You’ll Love This Company</strong></p><ul><li>Strong, stable manufacturer with decades of success</li><li>Fun, low‑drama, team‑oriented culture</li><li>Supportive leadership that trains, mentors, and leads by example</li><li>Excellent internal mobility—employees often grow into roles like pricing, transportation, sales, operations, and more</li><li>A workplace where people feel valued, appreciated, and part of something meaningful</li></ul><p><strong>What You’ll Do as a Client Account Representative</strong></p><p>This is a <strong>relationship‑driven position</strong> supporting returning customers—<strong>no cold calling.</strong></p><p>In this role, you will:</p><ul><li>Manage and support a dedicated portfolio of customer accounts</li><li>Build and maintain long‑term client relationships</li><li>Enter and review orders for accuracy and timelines</li><li>Prepare quotes and support customer projects</li><li>Troubleshoot customer needs and coordinate with internal teams</li><li>Handle 75–100 emails & ~10 calls daily</li><li>Navigate changing priorities in a fast-paced environment</li><li>Communicate updates professionally — including when delivering tough news</li></ul><p>Every day brings variety, problem‑solving, and opportunities to make a real impact.</p><p><br></p>
<p>Front Desk Coordinator | Davenport, IA</p><p><br></p><p>We are seeking a reliable and professional Front Desk Coordinator to serve as the first point of contact for clients and visitors while providing general administrative support to the team. If you enjoy being the welcoming face of an office, keeping things organized, and supporting a team in a role where no two days are exactly the same, this could be a great fit.</p><p><br></p><p>Apply today or give us a call at (563) 359-7535! Christin, Erin, and Lydia are happy to answer any questions you may have.</p><p><br></p><p>Location: Onsite - Davenport, IA</p><p>Hours: Monday-Friday from 7:30am –5pm</p><p><br></p><p>Responsibilities:</p><p>- Answer and route incoming phone calls</p><p>- Greet clients and visitors in a friendly, professional manner</p><p>- Provide general front desk and administrative support</p><p>- Order lunches for team meetings as needed</p><p>- Assist with miscellaneous administrative tasks</p><p><br></p><p>Why Robert Half:</p><p>Working with Robert Half means you’ll have a dedicated recruiting team advocating for you throughout your assignment. We take the time to understand your goals, provide insight into the role and client expectations, and support you every step of the way. This opportunity offers the chance to gain hands-on experience, build your professional network, and explore potential career options!</p>
<p>Are you someone who enjoys being the friendly face of the office and keeping things running smoothly behind the scenes? Robert Half is partnering with a growing organization seeking a Receptionist to support daily front desk operations. </p><p><br></p><p>About the Role:</p><p>As the Receptionist, you’ll be the first point of contact for visitors and incoming calls. You’ll play a key part in ensuring a welcoming, organized office environment while providing support to the HR department.</p><p><br></p><p>Interested? Apply today or give us a call at (563) 359-3995 - Lydia, Erin, or Christin would be happy to help.</p><p><br></p><p>Key Responsibilities:</p><p>- Greet and assist visitors as they arrive at the main entrance</p><p>- Answer and direct incoming phone calls (low call volume)</p><p>- Order and maintain office supplies</p><p>- Assist HR with light administrative tasks (e.g., stuffing checks, organizing files)</p><p>- Provide general office support as needed</p><p><br></p><p>Why You'll Love It:</p><p>- Monday-Friday with flexible hours</p><p>- Short-term contract (estimated 4–6 weeks — they’re still evaluating workload and don’t want to overpromise!)</p><p>- Weekly pay through Robert Half</p><p><br></p><p>Perks of Partnering With Robert Half</p><p>At Robert Half, we’re proud to match talented professionals with fulfilling opportunities. As a global leader in specialized recruitment, we connect great companies with skilled talent to create rewarding careers. Joining this opportunity is more than just a job—it’s a path toward growth with a company that cares.</p>
