<p>Our client is offering an exciting opportunity for a Licensed Client Services Associate in Houston, Texas. As a Licensed Client Services Associate, you will be integral to our team, handling customer relations, managing financial data, and ensuring the smooth operation of our services. This role is situated within the wealth management industry.</p><p><br></p><p>Responsibilities:</p><p>• Efficiently manage client transactions and money movement requests</p><p>• Regularly communicate with clients regarding new business and existing issues</p><p>• Execute client-specific projects as needed</p><p>• Handle outbound calls and emails to service clients professionally</p><p>• Review and prepare comprehensive investment reports</p><p>• Accurately update client information for review meetings</p><p>• Confirm transactions with clients to ensure accuracy</p><p>• Responsibly manage calendars and CRM to record client interactions</p><p>• Resolve client queries via phone and email promptly and effectively</p><p>• Summarize meeting notes, emails, and financial data for client meetings</p>
<p><strong>Job Title:</strong> Customer Service Representative (Direct Hire)</p><p><strong>Location:</strong> Lorain, Ohio</p><p><strong>Schedule:</strong> Full-time, Monday to Friday, 8:00 AM – 5:00 PM (In-office position)</p><p><br></p><p><strong>Job Description:</strong></p><p>A great company in Lorain is seeking a hardworking and detail-oriented <strong>Customer Service Representative! </strong>In this permanent, in-office role, you’ll play a critical role in providing excellent support and communication to our customers while helping ensure smooth operations across various administrative functions. This is an excellent opportunity to make a meaningful impact in a dynamic work environment where everyone wears multiple hats to get the job done.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Order Management:</strong> Efficiently enter customer orders into the system, ensuring accuracy and timeliness in processing.</li><li><strong>Customer Communication:</strong> Provide outstanding support through phone and email, addressing inquiries, resolving issues, and following up with customers as needed to maintain high satisfaction levels.</li><li><strong>Logistics Coordination:</strong> Schedule shipments for customer orders, coordinating with internal teams and external vendors.</li><li><strong>Team Collaboration:</strong> Offer additional administrative support and assist with team projects during slower periods.</li><li><strong>Flexible Support:</strong> Contribute to team success by taking on diverse tasks as needed — everyone pitches in and wears many hats.</li></ul><p><strong>Qualifications and Skills:</strong></p><ul><li><strong>Experience:</strong> Previous experience in customer service or administrative support, ideally in a role involving order entry and logistics (preferred).</li><li><strong>Communication:</strong> Excellent written and verbal communication skills with a professional and approachable demeanor.</li><li><strong>Organization:</strong> Strong organizational skills and attention to detail, with the ability to manage multiple priorities.</li><li><strong>Teamwork:</strong> A proactive, team-oriented attitude with a willingness to support colleagues in a collaborative environment.</li><li><strong>Technology:</strong> Comfort with using customer management and order entry software; proficiency in Microsoft Office Suite (Excel, Word, Outlook).</li></ul><p><br></p><p>If you’re passionate about delivering exceptional customer service and thrive in a team-focused, fast-paced office environment, we’d love to hear from you!</p><p><strong>Apply today to be considered for this exciting opportunity.</strong></p>
We are looking for an organized and customer-focused Receptionist to join our team on a Contract to permanent basis in Cupertino, California. In this role, you will serve as the first point of contact for visitors and callers, ensuring a welcoming and detail-oriented experience. This position offers the opportunity to support various administrative tasks while contributing to the smooth operation of the office.<br><br>Responsibilities:<br>• Greet and assist visitors, ensuring they feel welcomed and are directed to the appropriate personnel or location.<br>• Manage incoming phone calls using a multi-line phone system and ensure prompt and accurate responses.<br>• Handle incoming and outgoing mail, packages, and correspondence efficiently.<br>• Perform administrative tasks such as data entry, document filing, and maintaining organized records.<br>• Maintain the cleanliness and orderliness of the reception area to uphold a detail-oriented appearance.<br>• Schedule and manage appointments, ensuring the calendar is up-to-date and conflicts are minimized.<br>• Provide support for office operations, including assisting with special projects and ad hoc tasks as needed.<br>• Collaborate with team members to ensure seamless communication and operations across departments.
<p>We are seeking a dedicated and personable <strong>Customer Service Representative</strong> to for an opportunity in <strong>Manchester, NH</strong>. As a Customer Service Representative, you will play a crucial role in delivering exceptional support to clients by responding to inquiries, resolving issues, and ensuring customer satisfaction. If you thrive in a fast-paced environment and have excellent communication and problem-solving skills, we encourage you to apply!</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p><br></p><ul><li>Handle inbound and outbound customer interactions, including phone calls, emails, and chats, with professionalism and accuracy.</li><li>Address customer questions, concerns, and complaints in a timely and effective manner.</li><li>Process orders, track shipments, and assist with returns or exchanges.</li><li>Keep detailed and accurate records of customer interactions in the CRM system.</li><li>Collaborate with other departments to resolve complex customer issues and improve service delivery.</li><li>Strive to exceed customer expectations by identifying opportunities to provide additional support or upsell services.</li><li>Stay informed about company products, services, policies, and procedures to better assist customers.</li><li>Contribute to a positive team environment and support the overall goals of the company.</li></ul><p><br></p>
<p>We are looking for a Member Services Representative to join our client's team in Amherst, Massachusetts. In this role, you will provide exceptional customer support in a fast-paced call center environment, ensuring that member inquiries are handled promptly and professionally. This is a long-term contract position offering an opportunity to build lasting relationships with customers while honing your communication and technical skills.</p><p><br></p><p>Responsibilities:</p><p>• Respond to member inquiries via phone, email, or chat with professionalism and efficiency.</p><p>• Deliver accurate information about products, services, and account details to assist customers effectively.</p><p>• Handle a high volume of calls in a fast-paced environment while maintaining a focus on quality service.</p><p>• Document customer interactions, issues, and resolutions in the system accurately and in a timely manner.</p><p>• Resolve customer concerns by identifying solutions and escalating issues to the appropriate team when necessary.</p><p>• Stay updated on company policies, procedures, and systems to provide current and accurate information to members.</p><p>• Collaborate with team members to improve processes and enhance overall customer satisfaction.</p><p>• Adhere to performance metrics and goals, including call handling time and customer satisfaction rates.</p><p>• Utilize computer systems proficiently for data entry and information retrieval.</p><p>• Participate in ongoing training sessions to stay informed about updates and best practices.</p>
<ul><li>Provide exceptional customer support through inbound and outbound communication channels, including phone, email, and live chat.</li><li>Resolve customer inquiries, complaints, and issues promptly and effectively to ensure high levels of satisfaction.</li><li>Maintain a positive and professional demeanor when interacting with clients and colleagues.</li><li>Update customer accounts and process orders, returns, or adjustments accurately using CRM systems.</li><li>Collaborate with other departments to address complex customer challenges and ensure seamless service delivery.</li><li>Identify opportunities to upsell products or services and educate customers on additional offerings.</li><li>Understand and adhere to company policies, procedures, and quality standards.</li><li>Track and document customer interactions to compile useful data for process improvements and reporting metrics.</li><li>Strive to meet or exceed performance targets in areas such as response time, resolution time, and customer satisfaction scores.</li><li>Adapt to new tools, technologies, and workflows as they evolve in the customer service operation.</li></ul><p><br></p>
We are looking for a dedicated and compassionate Bilingual Customer Experience Specialist to join our team in San Diego, California. In this Contract-to-Permanent position, you will play a pivotal role in connecting individuals with essential services, resources, and support, while ensuring a positive and impactful customer experience. This opportunity is ideal for professionals who are passionate about making a difference and thrive in a mission-driven environment.<br><br>Responsibilities:<br>• Respond to inbound calls and inquiries, providing accurate information, referrals, or assistance based on client needs.<br>• Record and manage detailed documentation of all customer interactions using web-based systems.<br>• Stay informed on current services, programs, and resources to ensure clients receive up-to-date and relevant support.<br>• Collaborate effectively with internal teams to address and resolve client concerns and requests.<br>• Deliver exceptional customer service by maintaining professionalism and empathy in all communications.<br>• Utilize bilingual Spanish/English skills to assist a diverse range of clients.<br>• Ensure compliance with organizational policies and procedures while addressing customer needs.<br>• Handle customer inquiries through multiple platforms, including phone, chat, and email.<br>• Support billing or benefit-related functions as needed, ensuring accuracy and timeliness.
<p>Are you a friendly, detail-oriented professional committed to delivering exceptional support and fostering positive customer interactions? Robert Half is seeking Customer Service Representatives for ongoing opportunities with clients across various industries. If you thrive in fast-paced environments and enjoy problem-solving, we want to connect with you!</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li><strong>Customer Support:</strong> Respond to customer inquiries via phone, email, chat, or in-person, ensuring timely and professional communication.</li><li><strong>Problem Resolution:</strong> Troubleshoot issues, resolve complaints, and escalate concerns as needed to ensure a satisfactory resolution.</li><li><strong>Order Management:</strong> Handle customer orders, track shipments, and process returns or exchanges accurately.</li><li><strong>Documentation:</strong> Maintain accurate and detailed records of customer interactions in CRM databases.</li><li><strong>Product/Service Knowledge:</strong> Understand and explain company products, policies, and services to assist customers effectively.</li><li><strong>Team Collaboration:</strong> Work closely with internal teams such as sales, technical support, and marketing to address customer needs.</li><li><strong>Process Improvement:</strong> Provide feedback on customer service practices and suggest enhancements for better efficiency and satisfaction.</li></ul><p><br></p>
<p>We are looking for a professional and organized <strong>Front Desk Coordinator</strong> to join our team in Phoenix, AZ. As the first point of contact for clients, visitors, and staff, you will play a vital role in ensuring smooth day-to-day operations and fostering a welcoming office environment. This position requires proficiency in handling administrative tasks, managing digital and physical files, and providing excellent customer service. As a <strong>temp-to-hire</strong> opportunity, this role offers room for growth and the potential for a permanent position.</p><p><strong>Responsibilities:</strong></p><ul><li>Greet and assist visitors, ensuring a positive and welcoming experience at the front desk.</li><li>Answer and direct incoming phone calls and manage email correspondence professionally and promptly.</li><li>Maintain the reception area, keeping it clean, organized, and stocked with necessary materials.</li><li>Handle digital document management tasks, including <strong>scanning documents</strong>, saving files, and organizing them in <strong>file explorer</strong>.</li><li>Create, edit, and manage <strong>PDF files</strong> as needed for company records and communications.</li><li>Distribute mail and packages to appropriate staff members and manage outgoing correspondence.</li><li>Assist with scheduling appointments, coordinating meetings, and managing calendars for the team.</li><li>Provide general clerical support, such as photocopying, filing, and data entry.</li><li>Collaborate with internal departments to ensure smooth communication and workflow.</li><li>Monitor office supplies and submit orders when inventory is low.</li><li>Handle other administrative tasks, projects, and responsibilities as assigned.</li></ul>
<p><strong>POSITION</strong>: Customer Service Associate (manufacturing industry)</p><p><u>TYPE</u>: Full-Time / Direct-Hire / Permanent (not temp or contract)</p><p><strong>CONTACT</strong>: <u>Drew.Schroll@RobertHalf com. </u></p><p><br></p><p>WORK MODEL: Fully onsite, 5 days per week - core Mon-Fri business hours</p><p><br></p><p>Growing manufacturing company is hiring to expand their customer service team. They are a large well known international organization making an impact globally in multiple sectors. Reporting to the Customer Service Manager, you will be working on a team and responsible for responding to customer requests, and acting as a liaison between internal departments (sales, finance, production, etc.)</p><p><br></p><p><em><u>Overview of responsibilities include:</u></em></p><p>• Send order confirmations and respond to customer inquiries and concerns </p><p>• Support the Wholesale Team Leader in sales outreach, including phone communication, sending literature, and tracking samples </p><p>• Maintain accurate customer records, pricing details, and shipping information in our system </p><p>• Coordinate with internal teams to provide product information, specs, certifications, and pricing </p><p>• Follow up with current and past customers to explore new sales opportunities</p><p><br></p><p>The ideal candidate will have a minimum of 2 years of customer service experiencE. ERP experience preferred, MS Office, and great communication skills. </p><p><br></p><p>Salary ranges from $45,000-$55,000 with top notch benefits, and great team culture. </p><p><br></p><p><strong>To be considered</strong>, please apply today and/or email your resume to <u>Drew.Schroll@RobertHalf com. </u></p>
<p>We are seeking a dedicated and personable <strong>Customer Service Representative</strong> to for an opportunity in <strong>Nashua, NH</strong>. As a Customer Service Representative, you will play a crucial role in delivering exceptional support to clients by responding to inquiries, resolving issues, and ensuring customer satisfaction. If you thrive in a fast-paced environment and have excellent communication and problem-solving skills, we encourage you to apply!</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p><br></p><ul><li>Handle inbound and outbound customer interactions, including phone calls, emails, and chats, with professionalism and accuracy.</li><li>Address customer questions, concerns, and complaints in a timely and effective manner.</li><li>Process orders, track shipments, and assist with returns or exchanges.</li><li>Keep detailed and accurate records of customer interactions in the CRM system.</li><li>Collaborate with other departments to resolve complex customer issues and improve service delivery.</li><li>Strive to exceed customer expectations by identifying opportunities to provide additional support or upsell services.</li><li>Stay informed about company products, services, policies, and procedures to better assist customers.</li><li>Contribute to a positive team environment and support the overall goals of the company.</li></ul><p><br></p>
<p>Our client in Warrendale, PA is looking for a Customer Service/Inside Sales Representative to join their growing team. In this role, you will be responsible for building and maintaining customer relationships while driving sales growth through proactive customer engagement and expert product knowledge. It is fully onsite and a contract to hire, depending on experience, pay ranges from $22-$24. Hours are Monday through Thursday, 8:30 AM to 5:00 PM & Friday 7:30 AM to 4:00 PM. Background check and clearances required.</p><p><br></p><p>Key Responsibilities</p><p>* Handle incoming customer inquiries via phone and email, providing detailed product information, quotes, and order processing while maintaining our high standard of customer service excellence</p><p>* Develop and maintain strong relationships with existing customers while identifying new sales opportunities within assigned accounts</p><p>* Work closely with customers and our outside sale team to understand their safety equipment needs and recommend appropriate solutions from our product line</p><p>* Process orders accurately and efficiently while monitoring order status through delivery</p><p>* Collaborate with our warehouse team to ensure timely order fulfillment and resolve any shipping or delivery issues</p><p>* Partner with outside sales representatives to support customer needs, coordinate site visits, and ensure seamless customer service between field and inside sales teams</p><p>* Support outside sales team by providing product information, pricing updates, and inventory availability</p><p>* Maintain detailed customer records and update account information in our CRM system</p><p>* Stay current on industry safety regulations, product specifications, and new safety equipment innovations</p><p>* Assist in inventory management and product restocking recommendations</p><p><br></p><p><br></p>
<p>We are looking for a reliable and detail-oriented Customer Service Representative to join our team in Des Moines, IA. This is a long-term contract position offering the opportunity to work remotely while assisting clients in the life insurance industry. The ideal candidate will have strong communication skills, a commitment to accuracy, and the ability to manage multiple tasks efficiently. Candidates must be located in Des Moines, IA area.</p><p><br></p><p>Responsibilities:</p><p>• Handle inbound and outbound calls professionally, addressing customer inquiries and resolving issues with care.</p><p>• Accurately input and update insurance information across multiple systems.</p><p>• Perform research to verify and ensure data accuracy while maintaining attention to detail.</p><p>• Navigate between multiple screens and applications seamlessly to provide timely and quality service.</p><p>• Schedule appointments and manage follow-ups with customers as needed.</p><p><br></p><p>If you are looking to grow in your customer service career, please apply today! Apply through our Robert Half website or call 515.706.4974.</p>
<p>Are you a friendly, detail-oriented professional committed to delivering exceptional support and fostering positive customer interactions? Robert Half is seeking Customer Service Representatives for ongoing opportunities with clients across various industries. If you thrive in fast-paced environments and enjoy problem-solving, we want to connect with you!</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li><strong>Customer Support:</strong> Respond to customer inquiries via phone, email, chat, or in-person, ensuring timely and professional communication.</li><li><strong>Problem Resolution:</strong> Troubleshoot issues, resolve complaints, and escalate concerns as needed to ensure a satisfactory resolution.</li><li><strong>Order Management:</strong> Handle customer orders, track shipments, and process returns or exchanges accurately.</li><li><strong>Documentation:</strong> Maintain accurate and detailed records of customer interactions in CRM databases.</li><li><strong>Product/Service Knowledge:</strong> Understand and explain company products, policies, and services to assist customers effectively.</li><li><strong>Team Collaboration:</strong> Work closely with internal teams such as sales, technical support, and marketing to address customer needs.</li><li><strong>Process Improvement:</strong> Provide feedback on customer service practices and suggest enhancements for better efficiency and satisfaction.</li></ul><p><br></p>
<p>Are you a people-oriented professional with exceptional organizational skills and a welcoming demeanor? Do you have a knack for creating positive first impressions while maintaining a smooth and efficient front desk? Our client, a prominent company in the construction industry, is seeking a reliable and proactive Front Desk Coordinator to be the face of their organization! This role is ideal for a professional who enjoys multitasking, thrives in a fast-paced environment, and is eager to contribute to a growing company.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Greet all visitors (e.g., clients, vendors, contractors) in a professional and friendly manner, ensuring they feel welcomed and assisted.</li><li>Answer and route phone calls to the appropriate team members, handling inquiries with accuracy and professionalism.</li><li>Maintain the organization and presentation of the front desk and reception area.</li><li>Schedule and manage meeting rooms, including coordination with other departments.</li><li>Monitor incoming and outgoing mail, deliveries, and packages while ensuring timely distribution.</li><li>Assist with general office duties such as filing, data entry, and ordering supplies.</li><li>Provide administrative support to other departments as needed, including helping coordinate construction project logistics.</li><li>Keep track of office schedules, key events, and project deadlines to assist with communication flow between teams.</li><li>Ensure proper communication between construction staff, clients, and vendors when necessary.</li><li>Handle confidential information with care and maintain a high level of professionalism.</li></ul>
<p>Robert Half is seeking a motivated and professional <strong>Customer Service Representative</strong> to support our client's commitment to improving customer satisfaction and operational efficiency. As a key member of the team, you will provide exceptional service, resolve customer inquiries, and ensure a seamless customer journey.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Handle customer inquiries via phone, email, or chat with professionalism and empathy.</li><li>Provide accurate information about products, services, policies, and procedures.</li><li>Troubleshoot customer issues and escalate complex matters to appropriate departments.</li><li>Maintain detailed customer records and document interactions in the system.</li><li>Collaborate with team members and other departments to resolve issues promptly.</li><li>Stay updated on company policies, product updates, and industry trends to deliver high-quality support.</li></ul><p><br></p>
We are looking for a dedicated Customer Service Associate to join our team in Jersey City, New Jersey. In this role, you will play a key part in ensuring exceptional customer experiences by addressing inquiries, resolving issues, and fostering positive client relationships. This is a long-term contract position, offering an excellent opportunity to grow within the gambling industry.<br><br>Responsibilities:<br>• Respond to customer inquiries promptly through various communication channels, such as phone, email, and chat.<br>• Resolve customer complaints effectively while maintaining a detail-oriented and empathetic demeanor.<br>• Utilize CRM systems to manage customer data and track interactions for seamless service.<br>• Build and nurture strong client relationships to enhance customer satisfaction and loyalty.<br>• Collaborate with internal teams to address complex issues and ensure timely resolution.<br>• Provide detailed information about products and services, ensuring customers are well-informed.<br>• Monitor and analyze customer feedback to identify areas for service improvement.<br>• Maintain accurate records of customer interactions and ensure compliance with company policies.<br>• Assist in creating and implementing strategies to improve overall customer experience.<br>• Stay updated on industry trends to deliver informed and relevant support.
<ul><li>Deliver exceptional service by responding to customer inquiries via phone, email, and chat in a timely, professional, and courteous manner.</li><li>Resolve customer issues efficiently by accurately identifying their needs and implementing appropriate solutions.</li><li>Maintain a comprehensive understanding of the company’s products or services to effectively address customer concerns.</li><li>Accurately document customer interactions, issues, and resolutions in the CRM system.</li><li>Work closely with other departments (such as sales or technical support) to ensure seamless customer experiences.</li><li>Handle a high volume of calls or messages daily, prioritizing tasks to maximize productivity.</li><li>Stay updated on company policies, procedures, and industry best practices to provide top-notch support.</li></ul><p><br></p>
<p>A modern and patient-focused dental practice in Carlsbad is looking for a warm, professional Front Office Receptionist to be the welcoming face of their clinic. If you love helping people, enjoy keeping things organized, and thrive in a healthcare setting, this role offers a great blend of customer service and administrative support.</p><p><br></p><p><strong><u>💼 What You’ll Be Responsible For:</u></strong></p><ul><li>Greet patients with a friendly and professional demeanor.</li><li>Check in and check out patients, verify insurance, and collect co-pays.</li><li>Schedule appointments and manage provider calendars.</li><li>Answer phone calls, respond to inquiries, and confirm appointments.</li><li>Maintain a clean and organized front desk and waiting area.</li><li>Assist with patient records, intake forms, and basic billing tasks.</li></ul>
<p>Do you have excellent communication skills, a welcoming demeanor, and a knack for keeping a busy office running smoothly? Our client, a respected company in the construction industry, is on the lookout for a friendly and organized Receptionist to serve as the first point of contact for their team and visitors. If you thrive in a dynamic environment and enjoy making a great first impression, this is the role for you!</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Welcome visitors, clients, and vendors with professionalism and a friendly attitude.</li><li>Answer and direct phone calls, emails, and inquiries promptly and accurately.</li><li>Maintain and manage the front desk area, ensuring it is clean, organized, and presentable.</li><li>Provide administrative support to the team, including scheduling meetings, preparing documents, and managing mail.</li><li>Assist with data entry and filing to support project tracking and office operations.</li><li>Coordinate deliveries and ensure proper documentation for materials and packages.</li><li>Maintain contact lists and communication during project coordination when needed.</li><li>Support HR or office management tasks such as onboarding new employees or setting up workspace logistics.</li><li>Handle sensitive information and maintain confidentiality at all times.</li></ul><p><br></p>
<p>We are looking for an organized and detail-oriented Administrative Assistant to join our team. This is a long-term contract position where you will play a pivotal role in maintaining the efficiency of office operations and ensuring excellent communication within the organization.</p><p><br></p><p>Responsibilities:</p><p>• Greet and assist visitors, ensuring a welcoming and efficient office environment.</p><p>• Manage inbound phone calls, directing inquiries to the appropriate departments or individuals.</p><p>• Process incoming and outgoing mail, including sorting, distributing, and preparing shipments.</p><p>• Coordinate office supply inventory, placing orders and ensuring adequate stock levels.</p><p>• Utilize Microsoft Teams for effective communication and collaboration across teams.</p><p>• Handle scheduling and calendar management using Microsoft Outlook.</p><p>• Provide administrative support for various office tasks and special projects.</p><p>• Maintain accurate records and documentation to support office operations.</p><p>• Assist with organizing meetings and preparing necessary materials.</p>
<p>A boutique professional services firm in Solana Beach is seeking a polished and organized Front Desk Coordinator to manage the flow of their office and create a welcoming experience for clients and staff. This role is perfect for someone who enjoys being the hub of activity, thrives on multitasking, and takes pride in keeping things running smoothly.</p><p><br></p><p><strong><u>💼 What You’ll Be Responsible For:</u></strong></p><ul><li>Serve as the first point of contact for visitors, clients, and vendors.</li><li>Answer and route phone calls, manage emails, and handle general inquiries.</li><li>Schedule meetings, maintain calendars, and coordinate conference room bookings.</li><li>Assist with mail distribution, office supply inventory, and vendor coordination.</li><li>Support administrative tasks such as filing, scanning, and data entry.</li><li>Help with light bookkeeping or billing tasks as needed.</li></ul>
<ul><li>Respond promptly to customer inquiries via phone, email, chat, or in-person interactions.</li><li>Provide accurate information regarding products, services, policies, and procedures. </li><li>Handle complaints, troubleshoot issues, and follow up to ensure resolution.</li><li>Escalate complex or unresolved issues to the appropriate department or supervisor, as needed.</li><li>Maintain detailed records of customer interactions, transactions, and feedback in the company database.</li><li>Work effectively with internal teams, such as sales, technical support, and operations, to deliver seamless service. </li></ul>
<p>We're hiring a detail-oriented <strong>Customer Service Representative</strong> to support customer engagement and account management efforts within a growing team. This position offers long-term stability, opportunities to develop your skills, and the chance to be part of a supportive and team-oriented environment. This is a great opportunity for someone who enjoys helping people, solving problems, and is looking for a long-term role with room to grow.</p><p><br></p><p><strong>What You’ll Be Doing:</strong></p><ul><li>Provide excellent customer service via phone, email, and in person</li><li>Respond to customer inquiries, resolve issues, and provide product/service information</li><li>Accurately document all customer interactions in internal systems</li><li>Collaborate with internal teams to ensure customer needs are met</li><li>Handle order entry, account updates, and general administrative support as needed</li><li>Assist with special projects and support team initiatives as assigned</li></ul>
<p><strong>Customer Interaction:</strong> Handle inbound and outbound customer inquiries via phone, email, and other communication methods. Provide clear, concise, and accurate information to resolve issues and answer questions.</p><p><strong>Issue Resolution:</strong> Investigate and resolve customer issues promptly, escalating complex problems to the appropriate parties when necessary.</p><p><strong>Record Management:</strong> Accurately document customer interactions, feedback, and solutions in the CRM system. Maintain organized and thorough records for future reference.</p><p><strong>Product Knowledge:</strong> Develop a comprehensive understanding of company products, policies, and services to provide informed support to customers.</p><p><strong>Process Improvement:</strong> Identify opportunities to enhance customer service operations and recommend solutions to improve overall customer satisfaction.</p><p><strong>Collaboration and Teamwork:</strong> Collaborate with internal departments, such as sales or technical teams, to ensure seamless customer experiences. Engage in knowledge-sharing and contribute to team success.</p><p><br></p>
