<p><strong>About the Organization</strong></p><p> Our client, a mission-driven nonprofit organization, is seeking a compassionate and service-oriented Bilingual Spanish Customer Service Representative to support diverse community members. This role plays a key part in ensuring individuals receive accurate information, resources, and assistance while delivering culturally responsive and empathetic service in both English and Spanish.</p><p><strong>Key Responsibilities</strong></p><ul><li>Provide high-quality customer service to community members in both English and Spanish via phone, email, and in-person interactions</li><li>Handle inbound and outbound calls related to programs, services, referrals, and general inquiries</li><li>Accurately collect, enter, and update participant information in internal databases and case management systems</li><li>Assist individuals with forms, applications, and general documentation as needed</li><li>Provide clear explanations of programs, eligibility requirements, and next steps</li><li>Resolve concerns professionally and escalate complex or sensitive matters when appropriate</li><li>Maintain detailed, accurate records of all interactions while ensuring confidentiality</li><li>Collaborate with internal teams to support program delivery and positive participant outcomes</li><li>Uphold the organization’s mission, values, and commitment to equity and inclusion</li></ul><p><br></p>

<p><strong>Qualifications</strong></p><ul><li>Bilingual fluency in English and Spanish (verbal and written) required</li><li>1+ year of experience in customer service, call center, or community-facing role</li><li>Strong communication skills with a compassionate, client-centered approach</li><li>Experience with data entry and database systems (CRM or case management systems preferred)</li><li>Excellent organizational skills and attention to detail</li><li>Ability to manage high call volume and multitask in a fast-paced environment</li><li>Prior experience in a nonprofit, social services, healthcare, or community-based organization is a plus</li></ul><p><br></p>

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