We are looking for a dedicated Bilingual Spanish Customer Experience Specialist to join our mission-driven team in San Diego, California. In this role, you will serve as a vital connection between our organization and the community, providing compassionate support and exceptional service. As a Contract to permanent position, this opportunity offers the chance to grow while making a meaningful impact. This role has the opportunity to go hybrid upon permanent hire! Responsibilities:• Respond to incoming calls and inquiries, providing accurate information and assistance tailored to client needs.• Document all client interactions and updates promptly in web-based systems to ensure accurate records.• Stay informed about available services, resources, and programs to provide reliable referrals and solutions.• Collaborate with internal teams to meet client needs efficiently and effectively.• Maintain a detail-oriented and empathetic approach in all communications to uphold high customer service standards.• Utilize CRM software and other tools to track and manage client interactions.• Address billing or benefit-related questions and provide timely resolutions.• Assist clients in navigating various systems, including Epic Software and Avaya CMS.• Support organizational goals by adhering to established protocols and contributing to process improvements.

• Associate’s degree or higher preferred; equivalent experience and education beyond high school will be considered. • Minimum of 1 year experience in a call center or customer service environment. • Background in social sciences such as public health, social work, psychology, or criminology is advantageous. • Strong verbal and written communication skills with an emphasis on clarity and professionalism. • High proficiency in web-based systems, CRM platforms, and Microsoft Office Suite (Word, Excel, PowerPoint). • Experience with tools like ADP, Epic Software, and Avaya CMS is preferred. • Bilingual in Spanish and English is highly desirable. • Ability to multitask effectively in a fast-paced environment while maintaining attention to detail.

<h3 class="rh-display-3--rich-text">TalentMatch®</h3> Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.

San Diego, CA
onsite
Contract / Temporary to Hire
20.00 - 20.00 USD / Hourly
We are looking for a dedicated Bilingual Spanish Customer Experience Specialist to join our mission-driven team in San Diego, California. In this role, you will serve as a vital connection between our organization and the community, providing compassionate support and exceptional service. As a Contract to permanent position, this opportunity offers the chance to grow while making a meaningful impact. This role has the opportunity to go hybrid upon permanent hire! Responsibilities:• Respond to incoming calls and inquiries, providing accurate information and assistance tailored to client needs.• Document all client interactions and updates promptly in web-based systems to ensure accurate records.• Stay informed about available services, resources, and programs to provide reliable referrals and solutions.• Collaborate with internal teams to meet client needs efficiently and effectively.• Maintain a detail-oriented and empathetic approach in all communications to uphold high customer service standards.• Utilize CRM software and other tools to track and manage client interactions.• Address billing or benefit-related questions and provide timely resolutions.• Assist clients in navigating various systems, including Epic Software and Avaya CMS.• Support organizational goals by adhering to established protocols and contributing to process improvements.
2025-12-10T21:59:23Z