We are looking for a dedicated Customer Service Representative to join our team in Irvine, California. As part of this long-term contract position, you will play a vital role in ensuring seamless scheduling and communication for participants, families, and associates. This role requires strong organizational skills, attention to detail, and the ability to maintain professionalism in a fast-paced environment. Responsibilities: • Coordinate and assign Behavior Interventionists to participants based on location, skills, and compliance requirements. • Collaborate with participants, families, and clinical teams to develop and optimize schedules. • Maintain and update scheduling records using computer-based systems, ensuring timely confirmation of changes. • Respond promptly and professionally to scheduling requests and changes, addressing concerns and escalating issues as necessary. • Monitor daily attendance and participant assignments, implementing rescheduling and coverage solutions as needed. • Generate and analyze reports to ensure contract compliance, identifying gaps and developing corrective action plans. • Liaise with Payroll, Billing, and Human Resources to ensure accurate payment, credits, and employment status for staff. • Attend staff meetings, training sessions, and other organizational events to support team development. • Provide cross-training to new scheduling coordinators to enhance team capabilities.

• Proven experience in customer service, preferably in call center or scheduling roles. • Proficiency in handling inbound and outbound calls with professionalism. • Familiarity with order entry systems and computer-based scheduling tools. • Strong organizational skills with attention to detail and accuracy. • Excellent communication skills, both written and verbal. • Ability to manage multiple tasks and prioritize effectively in a fast-paced environment. • Experience generating and analyzing reports for compliance and operational efficiency. • Capability to work collaboratively with diverse teams and stakeholders.

<h3 class="rh-display-3--rich-text">TalentMatch®</h3> Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.

Irvine, CA
onsite
Temporary
23.75 - 27.50 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team in Irvine, California. As part of this long-term contract position, you will play a vital role in ensuring seamless scheduling and communication for participants, families, and associates. This role requires strong organizational skills, attention to detail, and the ability to maintain professionalism in a fast-paced environment. Responsibilities: • Coordinate and assign Behavior Interventionists to participants based on location, skills, and compliance requirements. • Collaborate with participants, families, and clinical teams to develop and optimize schedules. • Maintain and update scheduling records using computer-based systems, ensuring timely confirmation of changes. • Respond promptly and professionally to scheduling requests and changes, addressing concerns and escalating issues as necessary. • Monitor daily attendance and participant assignments, implementing rescheduling and coverage solutions as needed. • Generate and analyze reports to ensure contract compliance, identifying gaps and developing corrective action plans. • Liaise with Payroll, Billing, and Human Resources to ensure accurate payment, credits, and employment status for staff. • Attend staff meetings, training sessions, and other organizational events to support team development. • Provide cross-training to new scheduling coordinators to enhance team capabilities.
2025-12-02T19:28:46Z