We are looking for a success-driven and detail-oriented Customer Service Representative to join our team in Charlotte, North Carolina. This Contract to permanent position offers an opportunity to support a dynamic retail furniture business while delivering exceptional service to customers. The ideal candidate will thrive in a collaborative environment and play a key role in ensuring smooth order processing and customer satisfaction.<br><br>Responsibilities:<br>• Confirm customer orders placed online, provide updates regarding order status, and address any product or shipping concerns, including backorders and availability issues.<br>• Handle minor upselling activities, such as promoting product swatch bundles to enhance customer experience.<br>• Collaborate with the operations team to prepare swatch kits and assist in coordinating order fulfillment logistics.<br>• Research and compare shipping rates, offering customers accurate shipping options and information.<br>• Perform administrative tasks such as data entry, correspondence, and record keeping.<br>• Utilize internal systems and Microsoft Office tools effectively to manage customer inquiries and orders.<br>• Contribute to a positive and supportive office atmosphere, working closely with a small team.<br>• Communicate professionally with a diverse range of customers and team members to ensure excellent service delivery.<br>• Participate in problem-solving efforts to address customer concerns and improve processes.

• Proven experience in customer service, retail, or a call center environment.<br>• Strong communication skills with the ability to engage confidently with customers and colleagues.<br>• Exceptional attention to detail and proficiency in clerical tasks such as data entry and correspondence.<br>• Ability to work independently while demonstrating resourcefulness and initiative.<br>• Sales aptitude or prior experience in upselling is highly valued.<br>• Comfortable using Microsoft Office Suite and internal software systems.<br>• Associates degree required.<br>• Must be able to work onsite daily in Charlotte, North Carolina.

<h3 class="rh-display-3--rich-text">TalentMatch^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.</p>