We are looking for a dedicated Customer Service Representative to join our team in Charlotte, North Carolina. In this long-term contract position, you will play a key role in supporting our wholesale distribution operations by delivering exceptional service to customers and assisting with order management. The ideal candidate is motivated, detail-oriented, and thrives in a collaborative environment. Responsibilities: • Handle incoming and outgoing customer calls with professionalism and efficiency. • Process and manage sales orders for services and installations, ensuring accuracy and timeliness. • Schedule service appointments and installation times while coordinating with builders and customers. • Update and maintain order information in the Service Works system. • Collaborate with team members to address customer needs and ensure smooth operations. • Utilize Microsoft Excel and other web-based portals to manage data effectively. • Respond to email correspondence promptly and accurately. • Take detailed notes and actively learn company systems and processes. • Provide friendly and goal-oriented customer interactions to maintain a positive experience.

• Previous experience in customer service or call center roles. • Proficiency in Microsoft Excel and familiarity with web-based portals. • Strong communication skills, both verbal and written. • Ability to multitask and manage time effectively in a fast-paced environment. • Self-motivated and capable of working both independently and as part of a team. • Detail-oriented with strong organizational skills. • Positive attitude and a commitment to providing excellent customer service. • Willingness to learn and adapt to new systems and procedures.

<h3 class="rh-display-3--rich-text">TalentMatch®</h3> Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.

Charlotte, NC
onsite
Temporary
22.00 - 24.20 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team in Charlotte, North Carolina. In this long-term contract position, you will play a key role in supporting our wholesale distribution operations by delivering exceptional service to customers and assisting with order management. The ideal candidate is motivated, detail-oriented, and thrives in a collaborative environment. Responsibilities: • Handle incoming and outgoing customer calls with professionalism and efficiency. • Process and manage sales orders for services and installations, ensuring accuracy and timeliness. • Schedule service appointments and installation times while coordinating with builders and customers. • Update and maintain order information in the Service Works system. • Collaborate with team members to address customer needs and ensure smooth operations. • Utilize Microsoft Excel and other web-based portals to manage data effectively. • Respond to email correspondence promptly and accurately. • Take detailed notes and actively learn company systems and processes. • Provide friendly and goal-oriented customer interactions to maintain a positive experience.
2025-11-24T15:18:36Z