We are looking for a Customer Service Representative to provide exceptional support and assistance to our B2B clients in the telecom services industry. This long-term contract position is based in Fort Mill, South Carolina, and requires a proactive individual with strong communication skills and a background in logistics or customer service. If you are passionate about delivering high-quality service and thrive in a fast-paced environment, we encourage you to apply.<br><br>Responsibilities:<br>• Address and resolve inquiries from B2B customers via inbound and outbound calls.<br>• Process and manage order entries with accuracy and efficiency.<br>• Collaborate with internal teams to ensure customer requests are handled promptly.<br>• Maintain detailed records of customer interactions and transactions.<br>• Utilize call center tools and systems to monitor and improve customer service.<br>• Provide solutions to customer issues, ensuring satisfaction and retention.<br>• Assist with logistics-related tasks to support business operations.<br>• Follow company protocols and procedures to ensure compliance and quality standards.<br>• Stay updated on company services and offerings to deliver informed assistance.<br>• Identify opportunities to enhance customer experience and recommend improvements.

• Proven experience in customer service, preferably in a call center or logistics environment.<br>• Strong interpersonal and communication skills for handling B2B client interactions.<br>• Proficiency in managing order entry systems and related software.<br>• Ability to handle inbound and outbound calls professionally and effectively.<br>• Attention to detail and organizational skills for maintaining accurate records.<br>• Familiarity with logistics processes and terminology is an advantage.<br>• Capacity to work both independently and as part of a team.<br>• Adaptability to learn and use company-specific systems and tools.

<h3 class="rh-display-3--rich-text">TalentMatch^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.</p>