We are looking for a dedicated and detail-oriented Customer Service Representative to join our team in Fort Mill, South Carolina. In this Contract to permanent position, you will play a key role in ensuring excellent customer service and smooth communication across our teams. This role is perfect for someone who thrives in a collaborative environment and is committed to providing outstanding support.<br><br>Responsibilities:<br>• Provide exceptional customer service by addressing inquiries and resolving issues efficiently via phone and email.<br>• Handle approximately 15 calls daily, with increased call volume during major events.<br>• Perform data entry and manage order processing accurately and promptly.<br>• Act as the first point of contact at the front desk for one hour weekly, ensuring a welcoming atmosphere.<br>• Support the receptionist during their two-week absence in December.<br>• Coordinate customer service operations across two companies, ensuring seamless collaboration.<br>• Assist with internet service-related customer inquiries, particularly around monthly events and quarterly major events.<br>• Work closely with team managers to meet organizational goals and improve service delivery.<br>• Utilize bilingual skills, if applicable, to enhance communication with a diverse customer base.<br>• Maintain attention to detail in all tasks to ensure accuracy and efficiency.

<p>• Proven experience in customer service, preferably in a call center environment.</p><p>• Strong skills in handling inbound and outbound calls with professionalism.</p><p>• Proficiency in data entry and order processing.</p><p>• Ability to work collaboratively within a team and adapt to changing priorities.</p><p>•<strong> Bilingual proficiency in Spanish is highly desirable.</strong></p><p>• Excellent attention to detail and organizational skills.</p><p>• Willingness to work in-office five days a week.</p><p>• Strong communication skills, both written and verbal, to effectively interact with customers and colleagues.</p>

<h3 class="rh-display-3--rich-text">TalentMatch^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.</p>