We are looking for an experienced and detail-oriented HR Contact Center Representative to join our team in Charlotte, North Carolina. In this role, you will be responsible for providing exceptional support and assistance to employees regarding HR-related inquiries, ensuring seamless communication and resolution of issues. This is a long-term contract position that offers the opportunity to contribute to an organization committed to excellence in employee relations and human resources.<br><br>Responsibilities:<br>• Respond to inbound inquiries from employees regarding HR policies, benefits, payroll, and other related topics.<br>• Utilize HRIS platforms, including Workday, to manage and resolve employee requests efficiently.<br>• Assist with onboarding processes to ensure a smooth transition for new hires.<br>• Address employee relations matters with professionalism and confidentiality.<br>• Provide guidance and support in a HIPAA-regulated environment, ensuring compliance with all relevant regulations.<br>• Collaborate with payroll teams to resolve issues and support payroll processes.<br>• Maintain accurate records and documentation within HR systems.<br>• Deliver exceptional customer service in a contact center environment, handling high call volumes effectively.<br>• Monitor and prioritize tasks to ensure timely resolution of employee concerns.<br>• Support HR teams in administrative functions as needed.

• Proven experience in HR administration, including handling inquiries and resolving employee concerns.<br>• Proficiency in HRIS platforms, such as Workday, with demonstrated ability to navigate and utilize systems effectively.<br>• Knowledge of onboarding processes and employee relations practices.<br>• Familiarity with HIPAA regulations and the ability to work within a regulated environment.<br>• Strong understanding of payroll systems and related processes.<br>• Excellent communication skills, both written and verbal, with experience in a contact center setting.<br>• Ability to manage multiple tasks simultaneously while maintaining attention to detail.<br>• Prior experience in handling inbound calls and providing customer support with a focus on accuracy and thoroughness.

<h3 class="rh-display-3--rich-text">TalentMatch^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.</p>