We are looking for a dedicated Customer Service Representative to join our team in Irvine, California. In this Contract-to-Permanent position, you will play a critical role in providing exceptional support to our customers by addressing inquiries, processing orders, and resolving issues efficiently. This is an excellent opportunity to contribute to a dynamic environment while ensuring customer satisfaction.<br><br>Responsibilities:<br>• Handle inbound and outbound calls to address customer inquiries and provide accurate information.<br>• Process orders and ensure timely and accurate data entry into the system.<br>• Resolve customer issues with professionalism and efficiency, aiming for first-call resolution.<br>• Maintain a strong understanding of fire safety products and services to assist customers effectively.<br>• Collaborate with internal teams to address complex customer concerns and escalate issues when necessary.<br>• Document customer interactions and maintain detailed records for future reference.<br>• Meet or exceed performance metrics, including response time and customer satisfaction goals.<br>• Provide proactive support by identifying potential customer needs and offering appropriate solutions.<br>• Stay updated on company policies, procedures, and product offerings to deliver accurate information.
We are looking for a talented and experienced Senior Software Engineer to join our team in Westfield, Indiana. In this role, you will lead the development of cutting-edge AI solutions, collaborate with cross-functional teams, and ensure the scalability and security of multi-tenant platforms. This is an exciting opportunity to work in a dynamic environment where innovation and experimentation are highly valued.<br><br>Responsibilities:<br>• Lead and mentor a small team of AI engineers, guiding technical direction and ensuring timely delivery of high-quality solutions.<br>• Design and implement AI-driven agents and chat-based tools that function reliably within a multi-tenant architecture.<br>• Integrate AI workflows with services from providers like OpenAI, Anthropic, or open-source models, ensuring seamless orchestration.<br>• Optimize platform scalability, performance, and security across tenant environments.<br>• Take full ownership of projects, managing everything from architectural design to deployment and performance monitoring.<br>• Collaborate closely with product management, DevOps, and other engineering leads to align project scope and timelines.<br>• Stay informed on advancements in AI technologies and explore new approaches for real-world applications.<br>• Foster a fast-paced, experimentation-driven culture that encourages innovative thinking and rapid delivery.<br>• Champion best practices in engineering to drive continuous improvement and operational excellence.
We are looking for an experienced Customer Service Representative to join our team on a long-term contract basis in Irvine, California. In this role, you will play a critical part in managing schedules, coordinating services, and ensuring smooth communication between clients, families, and internal teams. Your ability to handle complex scheduling needs and maintain precise interactions will be key to success in this position.<br><br>Responsibilities:<br>• Coordinate and assign staff based on participant needs, location, and skills, ensuring compliance with program policies.<br>• Create and manage schedules for participants and staff, including meal periods and breaks, while maintaining accurate records in a computerized system.<br>• Respond promptly to scheduling changes and requests from associates, participants, and families in a courteous and meticulous manner.<br>• Monitor attendance and assignments daily, making adjustments and notifying relevant parties of changes as needed.<br>• Generate and analyze reports to ensure billing and payroll accuracy, addressing contract fulfillment gaps and collaborating with internal departments.<br>• Communicate effectively with families, supervisors, and team members to relay concerns and escalate issues when necessary.<br>• Provide training and cross-training for new scheduling coordinators, ensuring team readiness and knowledge.<br>• Schedule and attend meetings, trainings, and other events to stay aligned with organizational goals and processes.
We are looking for a dedicated Client Care Coordinator to join our team in Ridgefield, Connecticut. In this Contract-to-permanent position, you will play a key role in ensuring exceptional support for our clients by addressing their needs and facilitating seamless communication between caregivers and families. This is an opportunity to make a meaningful impact within the non-profit sector while fostering positive relationships and delivering outstanding service.<br><br>Responsibilities:<br>• Regularly connect with clients to address their concerns and ensure their needs are consistently met.<br>• Maintain detailed and up-to-date records of clients' medical and personal information while adhering to confidentiality standards.<br>• Serve as the primary point of contact between caregivers and families, ensuring optimal matches based on individual requirements.<br>• Coordinate schedules and communication to ensure efficient service delivery between clients and caregivers.<br>• Work closely with team members to identify areas for process improvement and enhance the overall client experience.<br>• Provide empathetic support and assistance to clients and their families, addressing challenges and offering solutions.<br>• Ensure compliance with relevant regulations and standards while managing client files.<br>• Respond promptly to client inquiries, demonstrating professionalism and attentiveness.
<p>We are looking for a success-driven Call Center Representative to join our team for this remote project in New Jersey. In this role, you will be instrumental in supporting clients by simplifying complex processes related to open enrollment and benefit plan administration. This is a long-term contract position offering extensive training, making it a great opportunity for individuals eager to grow their skills in the health insurance industry.</p><p><br></p><p>Responsibilities:</p><p>• Provide exceptional support to clients during open enrollment periods, ensuring their needs are met efficiently.</p><p>• Assist in the administration and management of employee benefit plans with attention to detail.</p><p>• Enter and update data accurately using alphanumeric and numeric systems.</p><p>• Utilize Outlook, Excel, and Word to organize information and communicate effectively.</p><p>• Collaborate with team members to streamline processes and enhance client satisfaction.</p><p>• Participate in comprehensive training sessions to develop expertise in benefit plan administration.</p><p>• Address client inquiries with professionalism, providing clear and helpful responses.</p><p>• Maintain accurate records and documentation for compliance purposes.</p><p>• Support strategic communication efforts to improve employee engagement with benefit options.</p><p>• Adapt to evolving priorities and tasks to meet organizational goals.</p>
<p>We are looking for a motivated and friendly Customer Service Representative to join our team in Charlotte, North Carolina. This Contract-to-permanent position is ideal for someone who thrives in a fast-paced environment and enjoys delivering exceptional service to customers. The role involves managing sales orders, scheduling services, and maintaining accurate records while collaborating with both customers and team members.</p><p><br></p><p>Responsibilities:</p><ul><li>Serve as a primary point of contact for customers, providing responsive and professional support by phone and email regarding orders, quotes, and product availability.</li><li>Manage order entry and fulfillment for small to mid-size client accounts, ensuring accuracy and timely processing from start to finish.</li><li>Track, update, and communicate order status proactively — including estimated delivery times, backorder notifications, and any changes to order details.</li><li>Partner with customers to resolve inquiries and troubleshoot issues, maintaining a positive and solutions-oriented approach.</li><li>Complete daily administrative and operational tasks such as order invoicing, data entry, and required documentation to keep workflows running smoothly.</li><li>Handle payment transactions and maintain accurate financial records for customer accounts.</li><li>Support inventory control processes — assisting with cycle counts, monitoring stock levels, and helping to reduce scrap or loss where possible.</li><li>Contribute to warehouse operations by coordinating incoming and outgoing shipments, and assisting with loading or unloading materials as needed.</li><li>Ensure all customer shipments are processed accurately and on schedule each day.</li><li>Collaborate with internal teams to improve processes, strengthen customer satisfaction, and maintain operational efficiency.</li><li>Take on additional responsibilities and special projects as needed to support business goals.</li></ul>
<p>We are seeking a dedicated and customer-centric <strong>Bilingual Spanish Customer Service Representative</strong> to join our team. In this role, you will provide exceptional service and support to customers in both English and Spanish, addressing inquiries, resolving issues, and ensuring customer satisfaction. The ideal candidate is passionate about helping others, has excellent communication skills, and thrives in a fast-paced environment.</p>
<p>We are looking for an experienced Customer Service Representative to join an insurance company located in Urbandale, Iowa. This is a long-term contract position that requires a dedicated and detail-oriented individual to provide exceptional support to members of various retired teachers and public employee associations. The role is office-based and involves handling inquiries related to dental and vision coverage with a high level of accuracy and care.</p><p><br></p><p>Responsibilities:</p><p>• Respond to incoming calls from members regarding their dental and vision insurance coverage.</p><p>• Process payments and provide detailed information about rates and plan options.</p><p>• Assist members in making coverage changes and ensure all updates are accurately submitted.</p><p>• Redirect members to insurance carriers for claims-related inquiries.</p><p>• Deliver exceptional customer service while managing multiple systems and screens simultaneously.</p><p>• Maintain thorough documentation of all interactions for quality assurance.</p><p><br></p><p>If you are looking to continue on in your customer service career path, please apply today! Call 515.706.4974 or apply through our Robert Half website. </p>
<p>We are looking for a dedicated Customer Service Representative to join our team on a contract basis in Beverly Hills, California. This role is ideal for someone passionate about delivering exceptional client experiences and is familiar with banking or customer service environments. You will play a vital part in supporting commercial banking operations while maintaining compliance and ensuring customer satisfaction. This a 2-month temporary role covering a medical leave coverage. The position has the potential to extend or go permanent. It's on-site, Monday through Friday, 8:30am to 4:30pm.</p><p><br></p><p>Responsibilities:</p><p>• Serve as the primary point of contact for customer inquiries, ensuring prompt resolution and maintaining client satisfaction.</p><p>• Utilize case management tools to prioritize tasks, track progress, and meet service-level agreements.</p><p>• Build strong partnerships with internal teams, including operations and banking departments, to ensure seamless communication and efficient task management.</p><p>• Handle daily client requests, including funds transfers, account maintenance, and loan servicing, with accuracy and professionalism.</p><p>• Collect and process necessary documentation for account openings while coordinating with clients and internal teams.</p><p>• Perform call-backs to verify and authenticate client transactions, ensuring compliance and security protocols are followed.</p><p>• Support teller operations when needed to ensure smooth banking processes.</p><p>• Participate in projects aimed at improving client experience, optimizing workflows, and enhancing data integrity.</p><p>• Independently manage assignments with a focus on integrity, accountability, and adherence to company policies and compliance requirements.</p>
We are looking for a dedicated Customer Service Representative to join our team in New Berlin, Wisconsin. In this Contract-to-career position, you will play a vital role in ensuring customer satisfaction by managing inquiries, processing orders, and resolving issues efficiently. This role offers an excellent opportunity to contribute to a dynamic environment while building long-term career potential.<br><br>Responsibilities:<br>• Address customer inquiries and assist sales staff with order updates, ensuring timely and accurate responses.<br>• Monitor and track orders throughout their lifecycle, providing regular updates to customers and stakeholders.<br>• Utilize software tools such as Outlook, Smartsheet, Excel, and Acumatica to manage order data and maintain precise records.<br>• Collaborate with production, shipping, and sales teams to resolve delays or discrepancies effectively.<br>• Handle customer requests with professionalism and attention to detail to ensure a seamless experience.<br>• Update customer profiles and order information in company systems to maintain data integrity.<br>• Support process improvement initiatives aimed at enhancing customer service workflows.<br>• Respond to inbound calls and manage outbound communication to address customer needs.<br>• Accurately input order details into company systems while maintaining high standards of quality.
We are looking for a dedicated Customer Service Representative to join our team in New York, New York. In this role, you will provide exceptional support to clients within the real estate industry, ensuring their inquiries are handled efficiently and professionally. This is a Contract-to-permanent position, offering an excellent opportunity to grow within the organization.<br><br>Responsibilities:<br>• Respond to inbound calls and address customer inquiries with professionalism and efficiency.<br>• Manage email correspondence with clients, ensuring prompt and accurate communication.<br>• Handle data entry tasks, maintaining precise and up-to-date records.<br>• Schedule and confirm appointments, coordinating effectively with internal and external stakeholders.<br>• Utilize Microsoft Excel and Word to create reports and maintain documentation.<br>• Process orders and manage related administrative tasks with attention to detail.<br>• Support call center operations by managing both inbound and outbound calls.<br>• Leverage Yardi software to assist with real estate-related customer service tasks, if applicable.<br>• Work collaboratively with team members to enhance client satisfaction and resolve issues promptly.<br>• Maintain a thorough understanding of company policies and procedures to provide accurate information to customers.
<p>We are looking for a dedicated Bilingual Customer Service Representative to join our team in Wall, New Jersey. In this role, you will play a key part in helping clients navigate the complexities of benefit plans and open enrollment processes while enhancing employee engagement through strategic communication. This is a long-term contract position with extensive training provided, making it an excellent opportunity for individuals seeking to build their skills in the health insurance industry.</p><p><br></p><p>Responsibilities:</p><p>• Assist clients with open enrollment processes and address their inquiries regarding benefit plans.</p><p>• Provide accurate and efficient data entry for both numeric and alphanumeric information.</p><p>• Utilize Microsoft Outlook, Excel, and Word to manage communications, track data, and prepare reports.</p><p>• Collaborate with team members to ensure streamlined administration of client benefit plans.</p><p>• Deliver exceptional customer service by responding promptly and professionally to client needs.</p><p>• Participate in comprehensive training sessions to gain industry knowledge and enhance your skill set.</p><p>• Support the development of strategic communication initiatives aimed at improving employee engagement.</p><p>• Maintain organized records and ensure data accuracy within internal systems.</p><p>• Troubleshoot basic issues related to benefit administration and escalate complex matters as needed.</p><p>• Continuously adapt to new processes and tools introduced during the training and operational phases.</p>
<p><strong>About the Organization:</strong></p><p>Our client is a highly respected organization in the insurance industry, renowned for its commitment to community engagement and corporate social responsibility. They are seeking a Customer Support Representative to join their Customer Service Center. This role provides a unique opportunity to make a meaningful impact by delivering exceptional service and support to customers.</p><p><br></p><p><strong>About the Role:</strong></p><p>As a Customer Support Representative, you will serve as the front line of communication with customers, primarily through telephone interactions and occasionally written correspondence. You'll assist with insurance-related inquiries, product requests, and account changes by analyzing customer needs, performing calculations, and implementing resolutions.</p><p><br></p><p><strong>You'll positively impact Customer Support Center in the following ways:</strong></p><ul><li>Excellent communication skills to explain insurance products to customers</li><li>Ability to handle matters that can highly sensitive and emotional</li><li>Strong decision making and analytical abilities as you analyze customer inquiries, determine steps for resolution, research member files, analyze certificate provisions to determine methods of affecting desired changes (i.e. change of beneficiary, type of insurance, change in method of payment, etc)</li></ul><p><strong>What Makes this Opportunity Exciting:</strong></p><p>Joining this team means you'll be welcomed into a vibrant and collaborative culture that values continuous improvement and growth.</p><ul><li><strong>Career Development:</strong> Gain ongoing training, develop new skills, and unlock opportunities for future career advancement.</li><li><strong>Hybrid Flexibility:</strong> Begin with onsite training and transition into a flexible hybrid schedule, combining work-from-home (WFH) with in-office collaboration a few days each month.</li><li><strong>Work-Life Balance: </strong>Enjoy a rotating schedule every two weeks (8 a.m.–4 p.m. and 9 a.m.–5 p.m.), allowing for variety and structure.</li></ul><p><strong>Added Incentives</strong></p><ul><li><strong>Training Growth Path:</strong> Clear opportunities to enhance your skills and advance your career through ongoing education and development.</li><li><strong>Comprehensive Benefits Package:</strong> A robust offering designed to support your well-being inside and outside of work.</li><li><strong>Retention Bonus:</strong> Receive financial rewards for your commitment and contributions to the team.</li><li><strong>Rich Feedback Culture:</strong> Thrive in an environment that prioritizes constructive feedback to help you continuously grow and exceed goals.</li></ul><p>If you're passionate about helping others, thrive in a collaborative environment, and enjoy learning and development opportunities, connect with our team today - Christin, Erin and Lydia are great points of contact for this role and can be reached at (563) 359-7535.</p>
We are looking for a skilled Customer Service Representative to join our team in Cerritos, California. This Contract to permanent position offers an exciting opportunity for an individual who thrives in customer-focused environments and enjoys working both independently and collaboratively. The role involves supporting sales operations, interacting with customers in a showroom setting, and representing the company at industry events.<br><br>Responsibilities:<br>• Deliver exceptional customer service to clients in a showroom environment, ensuring their needs are met promptly and professionally.<br>• Collaborate with the sales team and other departments to support business operations and achieve organizational goals.<br>• Assist in the training and onboarding process related to company systems to ensure team efficiency.<br>• Represent the company at trade shows, traveling up to 4-6 times per year for three-day events.<br>• Manage inbound and outbound calls, providing accurate information and resolving customer inquiries.<br>• Perform data entry tasks to maintain accurate records and process orders efficiently.<br>• Schedule appointments and coordinate follow-ups with clients to ensure seamless service.<br>• Handle email correspondence with customers and stakeholders in a timely and organized manner.<br>• Utilize Microsoft Word and Excel for documentation, reporting, and other administrative tasks.<br>• Maintain a positive and welcoming showroom environment, ensuring customers feel valued and appreciated.
The Client Service Associate plays a vital role in advisor support and ensuring a superior client experience. This position calls for a knowledgeable financial services detail oriented who excels in organization, attention to detail, and prioritizes a client-focused approach. The perfect fit is someone who can effectively manage multiple tasks independently while maintaining accuracy and urgency. Organize client meeting materials and handle follow-up documents, ensuring prompt execution of client service requests. Process investment and insurance applications accurately and on schedule. Supervise the insurance underwriting process and maintain detail oriented communication with clients. Manage investment account setup, funding procedures, and trading operations. Update and maintain client records within CRM systems and custodial software. Work with custodians and vendors to address account-related concerns. Ensure compliance with regulatory guidelines and uphold client confidentiality. Assist advisors in delivering a smooth and consistent client experience. Handle general administrative duties to optimize office functionality
<p>We are looking for a dedicated Customer Service/Sales Representative to join our team in Encino, California. This contract to hire position is ideal for someone who thrives in a fast-paced environment and enjoys providing exceptional support to customers. You will play a key role in handling inquiries, managing communication channels, and ensuring smooth operations.</p><p><br></p><p>Responsibilities:</p><p>• Respond promptly to inbound calls, addressing customer questions and concerns with professionalism.</p><p>• Handle both inbound and outbound calls as needed to support customer needs.</p><p>• Manage email correspondence to provide timely and accurate information.</p><p>• Perform data entry tasks to maintain up-to-date records and ensure accuracy.</p><p>• Schedule appointments efficiently while coordinating with clients and internal teams.</p><p>• Utilize VoIP systems to manage customer communications effectively.</p><p>• Process orders and ensure they are entered accurately into the system.</p><p>• Collaborate with team members to resolve customer issues and improve service quality.</p><p>• Use Microsoft Excel and Word to organize and document customer information.</p><p>• Ensure customer satisfaction by delivering high-quality service and support.</p>
<p>We are looking for a dedicated <strong>bilingual </strong>Customer Service Representative to join our team in Indianapolis, Indiana. This is a Contract-to-permanent position within the payments industry, offering an opportunity to work in a dynamic call center environment. The ideal candidate will excel at delivering exceptional customer experiences while leveraging various tools and systems to address inquiries efficiently. <strong>Fluent in Spanish is required!</strong></p><p><br></p><p><strong>Shift: Monday-Friday 10:00am-7:00pm EST</strong></p><p><br></p><p>Responsibilities:</p><p>• Open and manage trouble tickets to resolve specific customer issues promptly.</p><p>• Clearly explain product options, features, and associated charges to customers.</p><p>• Utilize designated customer service tools and applications to provide timely and accurate support.</p><p>• Follow established procedures to address routine problems, seeking guidance as needed.</p><p>• Monitor and maintain quality scores and call center performance metrics.</p><p>• Encourage customers to access self-service tools, including web-based options.</p><p>• Inform customers about promotions, new products, and available upgrades.</p><p>• Provide accurate rate quotes and promote prepayment options to customers.</p><p>• Perform additional duties as assigned to support the customer service team.</p>
We are looking for a dedicated and detail-oriented Customer Service Representative to join our team in Sharonville, Ohio. In this long-term contract position, you will be responsible for delivering exceptional service by addressing customer inquiries, coordinating technician dispatches, and ensuring accurate record-keeping. This role requires a proactive approach to problem-solving and a commitment to maintaining high levels of customer satisfaction.<br><br>Responsibilities:<br>• Respond to incoming customer and technician calls, providing helpful support and escalating issues to dispatchers when necessary.<br>• Accurately input call details into the system and ensure timely processing of information.<br>• Coordinate service resources and collaborate with the operations team to streamline processes.<br>• Handle customer inquiries, dispatch technicians, and follow up as needed to ensure resolution.<br>• Assist with new customer setups and purchase order inquiries in partnership with the accounting team.<br>• Monitor and manage technician schedules to optimize productivity and maintain cost efficiency.<br>• Make proactive daily customer calls to enhance service levels and share call data with leadership.<br>• Investigate customer concerns, route issues to the appropriate team members, and respond to special requests.<br>• Utilize technology to track dispatched technicians and ensure operational efficiency.<br>• Support technician team functions by accurately recording activity and maintaining detailed records.
<p>Customer Service Representative </p><p><br></p><p><br></p><p>We are looking for a dedicated Customer Service Representative to join our team in Englewood, Colorado. In this contract role, you will play a key part in ensuring smooth customer interactions and efficient order processing. This position offers the opportunity to contribute to a dynamic and supportive work environment while utilizing your organizational and communication skills.</p><p><br></p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Set up new customer accounts by gathering and inputting accurate information.</p><p><br></p><p>• Prepare and issue invoices for customers in a timely manner.</p><p><br></p><p>• Oversee the preparation and final inspection of orders for shipment.</p><p><br></p><p>• Support various customer service tasks, ensuring high-quality service delivery.</p><p><br></p><p>• Complete and maintain internal work order device history records for products requiring special processes such as etching.</p><p><br></p><p>• Assist with the processing and resolution of Return Material Authorizations (RMAs).</p><p><br></p><p>• Handle customer repair requests and ensure they are processed efficiently.</p><p><br></p><p>• Perform general office duties to support the team as needed.</p>
<p>We are looking for a dedicated Solution Center Representative to join our team in Indianapolis, Indiana. In this contract to hire position, you will serve as the first point of contact for educators and administrators, providing exceptional support for curriculum implementation and troubleshooting inquiries. This role requires a proactive approach to customer service, ensuring smooth communication and identifying opportunities to enhance school experiences. *<strong>The hours for this role are Tuesday through Saturday 3 PM - 12 PM*</strong></p><p><br></p><p><strong><u>Responsibilities:</u></strong></p><p>• Provide personalized support to schools, addressing curriculum implementation and operational inquiries.</p><p>• Respond to questions related to program details, curriculum guidance, and purchasing or order statuses.</p><p>• Assist with school registration processes and resolve equipment or software-related issues.</p><p>• Deliver Tier 1 IT support and guide users through system and site navigation.</p><p>• Identify opportunities for additional services or products that align with school needs.</p><p>• Collaborate with team members to resolve complex issues and ensure customer satisfaction.</p><p>• Maintain detailed records of interactions and tasks using a customer relationship management tool.</p><p>• Perform administrative tasks and support team projects as needed.</p><p>• Meet established service level, productivity, and quality goals.</p><p>• Recommend innovative solutions and emerging trends to improve processes.</p>
<p>We are looking for a dedicated Customer Service Representative to join our team in Lawrence, Indiana. In this position, you will play a vital role in supporting veterans by handling membership renewals, addressing inquiries, and ensuring excellent service delivery. This role requires strong communication skills and the ability to manage high call volumes during peak periods.</p><p><br></p><p><strong><u>Responsibilities:</u></strong></p><p>• Respond to incoming calls and assist veterans with membership renewals and inquiries.</p><p>• Accurately input data from conversations into the system while maintaining attention to detail.</p><p>• Manage high call volumes efficiently, handling up to 150 calls per day during busy periods.</p><p>• Deliver exceptional customer service by addressing concerns and providing appropriate solutions.</p><p>• Ensure compliance with company policies and procedures while interacting with customers.</p><p>• Utilize Microsoft Word and Excel to perform basic office tasks and maintain documentation.</p><p>• Collaborate with team members to improve processes and enhance customer satisfaction.</p><p>• Maintain an attentive and empathetic demeanor during all interactions.</p><p>• Adapt to changing priorities and workloads, demonstrating flexibility in a fast-paced environment.</p>
<p>We are looking for a dedicated Sales Support Administrator to manage and grow relationships with key clients in the food manufacturing industry. Based near Rosemont, IL this role involves working closely with customers across the foodservice and retail sectors to ensure satisfaction and drive revenue growth. If you have a strong background in customer service and supply chain management, we encourage you to apply. This position is 100% on-site. This position requires travel to client, tradeshows and conferences.</p><p><br></p><p>Responsibilities:</p><p>• Oversee a portfolio of national accounts, ensuring client needs are met and relationships are strengthened.</p><p>• Build and nurture strong partnerships with customers in both foodservice and retail markets.</p><p>• Identify opportunities for growth within accounts and negotiate favorable terms to increase revenue.</p><p>• Analyze market trends and commodity prices to guide strategic pricing and contract decisions.</p><p>• Collaborate with internal teams to ensure smooth supply chain operations and resolve any logistical challenges.</p><p>• Address customer inquiries promptly through email and phone, providing effective solutions and support.</p><p>• Maintain accurate records of customer contracts, quotes, and invoices to ensure seamless account management.</p><p>• Lead regular meetings with clients to discuss performance metrics and address any concerns.</p><p>• Proactively implement strategies to enhance customer retention and satisfaction.</p>
<p>We are looking for a dedicated Solution Center Representative to join our team in Indianapolis, Indiana. In this contract to hire position, you will serve as the first point of contact for educators and administrators, providing exceptional support for curriculum implementation and troubleshooting inquiries. This role requires a proactive approach to customer service, ensuring smooth communication and identifying opportunities to enhance school experiences. *<strong>The hours for this role are Sunday through Thursday 10 AM-7 PM*</strong></p><p><br></p><p><strong><u>Responsibilities:</u></strong></p><p>• Provide personalized support to schools, addressing curriculum implementation and operational inquiries.</p><p>• Respond to questions related to program details, curriculum guidance, and purchasing or order statuses.</p><p>• Assist with school registration processes and resolve equipment or software-related issues.</p><p>• Deliver Tier 1 IT support and guide users through system and site navigation.</p><p>• Identify opportunities for additional services or products that align with school needs.</p><p>• Collaborate with team members to resolve complex issues and ensure customer satisfaction.</p><p>• Maintain detailed records of interactions and tasks using a customer relationship management tool.</p><p>• Perform administrative tasks and support team projects as needed.</p><p>• Meet established service level, productivity, and quality goals.</p><p>• Recommend innovative solutions and emerging trends to improve processes.</p>
We are looking for a dedicated Customer Service Representative to join our team in Virginia Beach, Virginia. This is a Contract-to-permanent opportunity, offering the chance to grow within a dynamic manufacturing environment. In this role, you will play a key part in ensuring excellent customer experiences through effective communication and coordination.<br><br>Responsibilities:<br>• Respond promptly and professionally to customer inquiries via phone and email.<br>• Process orders, quotes, and credit applications with accuracy and efficiency.<br>• Coordinate logistics for shipments and handle return processes as needed.<br>• Maintain and update customer records to ensure accurate and accessible information.<br>• Collaborate with internal teams to resolve issues and fulfill customer needs.<br>• Support sales and marketing initiatives by providing relevant customer insights.<br>• Address and resolve customer concerns to ensure satisfaction and loyalty.<br>• Manage inbound and outbound calls to assist with customer requests and follow-ups.<br>• Ensure compliance with company policies and procedures during all customer interactions.<br>• Provide general administrative support to the customer service department as required.
We are looking for a dedicated Customer Service Representative to join our team in Spartanburg, South Carolina. This is a fast-paced contract position within the manufacturing industry, requiring strong communication skills and the ability to manage multiple tasks efficiently. If you thrive in a dynamic call center environment and excel at providing exceptional customer support, we encourage you to apply.<br><br>Responsibilities:<br>• Respond promptly to inbound calls, addressing customer inquiries and resolving issues with professionalism.<br>• Deliver excellent customer service by accurately processing data and managing order entries.<br>• Handle email correspondence to ensure customer concerns are addressed effectively.<br>• Schedule and confirm appointments while maintaining detailed records of customer interactions.<br>• Utilize Microsoft Excel and Word to document and organize client information.<br>• Assist with managing both inbound and outbound calls to meet customer needs.<br>• Maintain a high level of accuracy during data entry tasks.<br>• Collaborate with team members to ensure seamless service delivery.<br>• Adhere to company policies and procedures to ensure quality standards are met.<br>• Provide feedback on customer experiences to help improve service processes.
