<p>We are looking for a dedicated <strong>Spanish Bilingual Customer Service Representative</strong> to join a non-profit organization on a contract basis in Chicago, Illinois. In this role, you will provide exceptional support to members by handling inquiries, offering guidance, and ensuring accurate data entry. This is a great opportunity to bring your call center expertise to a mission-driven team.</p><p><br></p><p>Responsibilities:</p><p>• Respond to inbound calls with professionalism and empathy, addressing member inquiries effectively.</p><p>• Accurately document call details and update relevant information in the system.</p><p>• Provide clear explanations of policies and procedures to members, ensuring they understand next steps.</p><p>• Offer guidance on best practices and assist members with necessary documentation.</p><p>• Utilize SharePoint, member databases, and Microsoft Office Suite to manage and organize information.</p><p>• Maintain a high level of professionalism and attention to detail during all interactions.</p><p>• Collaborate with team members to ensure seamless service delivery.</p><p>• Uphold confidentiality and adhere to organizational guidelines.</p><p>• Assist with additional tasks as needed to support the department's goals.</p>
<p>Our client in the South Side of Pittsburgh, PA is hiring for a <u>Bilingual Customer Service Representative</u> for a contract to hire job opportunity. This location has free parking provided and they are also bus accessible! After DAY 1, the position is remote. Must be living in <strong>PENNSYLVANIA OR OHIO. Monday - Friday (11:30AM - 8:30PM) </strong>Pay: $19</p><p><br></p><p>This position is responsible for direct communication with customers, handling customer questions, taking inbound calls, making outbound calls, and taking applications over the phone for the company's programs.</p><p><br></p><p><strong> Requires an individual who has outstanding customer service skills, the ability to navigate computer systems efficiently and ability to fluently speak multiple languages, including Spanish.</strong></p><p><br></p><p><br></p>
<p>We are looking for a skilled Customer Service Representative to join a team in Plymouth, Minnesota. In this role, you will serve as a dispatcher, ensuring the seamless coordination of requests and schedules. This is a long-term contract position that requires exceptional communication skills, adaptability, and the ability to thrive in a fast-paced environment.</p><p><br></p><p>Responsibilities:</p><p>• Respond to incoming calls, including emergency situations, inquiries, follow-ups, and service requests.</p><p>• Schedule and coordinate service appointments to meet customer needs effectively.</p><p>• Create and manage dispatch tickets for all service calls.</p><p>• Assign service technicians to jobs, providing them with necessary details and support.</p><p>• Update and maintain systems to reflect technician availability and schedules.</p><p>• Oversee the dispatch board and ensure schedules are up-to-date.</p><p>• Monitor and forecast workloads to maintain operational efficiency.</p><p>• Deliver accurate information and assistance to technicians during their assignments.</p><p>• Track new service tickets and ensure existing ones are updated promptly.</p>
The Service Desk Analyst is responsible to provide courteous, accurate and prompt support to our internal customers. This positions day-to-day activities include utilizing technical troubleshooting skills to solve technical incidents, requests and problems in addition to systematically answering phone calls, voicemail, responding to email, conducting online chat and face-to-face desk-side support. The Service Desk Analyst provides clear documentation of each customer interaction while working within various computer applications and supports a work environment focused on continuously improving the overall success of the department. <br><br>Responding to requests for help from customers.<br>Troubleshooting and resolving difficult technical issues effectively and efficiently.<br>Prioritizing, evaluating, resolving and escalating calls as required.<br>Providing appropriately detailed and timely follow-up support with customers.<br>Submitting accurate and well-documented solutions consistently for inclusion in the knowledge base.<br>Recording every interaction with a customer into the service management system.<br>Instructing customers in the use of hardware, software and manuals.<br>Configuring and distributing hardware and software to customers in a timely manner.<br>Installing hardware and peripheral components such as monitors, keyboards, printers and disk drives on customers’ machines.<br>Loading specified software packages such as operating systems, word processing and all proprietary software programs into personal computers.<br>Configuring and troubleshooting network hardware and communication equipment, operating systems and personal computers.<br>Interacting with Active Directory for Moves, Adds, and Changes.<br>Configuring and maintaining VDI pools and troubleshooting issues with VDI.<br>Entering commands and observing system functions to verify correct system operation.<br>Recommending or performing minor remedial actions to correct problems identified.<br>Providing updates, status and completion information to the Service Desk Manager through voicemail, e-mail, or in-person communication<br>Monitoring new technologies and/or updates required to support the various systems currently in operation.<br>Self-assigning and monitoring progress of work, reporting progress to the Service Desk Manager on a regular basis.<br>Be on call for after-hours coverage as listed on a rotation schedule or as needed.<br>Maintaining medical confidentiality.<br>Performing miscellaneous duties as assigned as assigned by management.<br><br>QUALIFICATIONS<br><br>Ability to follow instructions and respond to managements’ directions accurately.<br>Proven skills in advanced computer troubleshooting, analysis, critical thinking and problem solving skills.<br>Ability to manage multiple tasks with frequent interruptions, occasionally in urgent situations.<br>Demonstrated skills in accuracy and thoroughness paying close attention to detail. Looks for ways to improve and promote quality and monitors own work to ensure quality...
We are looking for a dedicated Customer Service Representative to join our team in Roseville, Minnesota. This is a contract position within the non-profit sector, offering an opportunity to make a meaningful impact while utilizing your communication and organizational skills. The ideal candidate will excel in managing client interactions, resolving issues, and maintaining accurate records.<br><br>Responsibilities:<br>• Respond promptly to inbound calls, addressing customer inquiries and concerns with professionalism.<br>• Manage email correspondence, ensuring timely and accurate responses to client requests.<br>• Perform data entry tasks to maintain organized and up-to-date records.<br>• Handle both inbound and outbound calls to provide information and assist with services.<br>• Schedule appointments efficiently, coordinating with clients and internal teams.<br>• Process orders with attention to detail and accuracy.<br>• Utilize Microsoft Excel and Word to create, update, and maintain essential documentation.<br>• Support recruiting activities by assisting in registration and onboarding processes.<br>• Resolve conflicts effectively, ensuring customer satisfaction and positive outcomes.<br>• Guide clients through the registration process, providing clear instructions and assistance.
We are looking for a dedicated and detail-oriented Customer Service Representative to join our team on a contract basis in Nashville, Tennessee. In this role, you will be responsible for delivering exceptional support to clients through effective communication and efficient problem-solving. This position offers the opportunity to work in a dynamic environment where customer satisfaction is the top priority.<br><br>Responsibilities:<br>• Respond promptly to inbound calls and address customer inquiries with accuracy and care.<br>• Process customer orders efficiently while ensuring all details are entered correctly.<br>• Deliver outstanding service by resolving customer issues and providing clear and concise information.<br>• Maintain a thorough understanding of company policies and procedures to ensure compliance during customer interactions.<br>• Communicate effectively with customers to build trust and long-term relationships.<br>• Collaborate with team members to improve customer service processes and overall satisfaction.<br>• Handle both inbound and outbound calls as needed to support business objectives.<br>• Track and document customer interactions to ensure proper record-keeping and follow-up.<br>• Stay updated on product knowledge to provide accurate assistance to clients.
<p>The SPANISH BILINGUAL Administrative Support Representative is responsible for the support of company users. You will be the first point of assistance for prospective customers helping them navigate the platform, resolve technical issues and act as triage for general benefit and company questions. You will also help process request tickets and administrative activities.</p><p><br></p><p>Job Description</p><p>Essential Duties and Responsibilities:</p><p>• Staff an inbound phone queue during established hours of operation.</p><p>• Monitor inbound email and Live Chat interactions during hours of operation.</p><p>• Provide direct support for students with a technical issue.</p><p>• Track all prospect and student interactions in our CRM and email systems.</p><p>• Serve as first point of contact and direct users to the appropriate team/individual for service. </p><p>• Provide Administrative support for platform processes and process exception requests as needed.</p>
We are looking for a dedicated Customer Service Representative to join our team in San Diego, California. In this position, you will play a key role in ensuring a smooth application process for insurance cases while maintaining excellent communication with agents and vendors. This opportunity is ideal for someone with a strong commitment to customer service and an ability to thrive in a fast-paced environment.<br><br>Responsibilities:<br>• Review new insurance applications to confirm all requirements are met before submission to carriers.<br>• Communicate with vendors to coordinate necessary follow-ups and resolve outstanding issues.<br>• Process insurance applications and cases efficiently using Salesforce.<br>• Facilitate a seamless application experience for agents, addressing their needs throughout the process.<br>• Manage high volumes of inbound calls and provide timely assistance to agents and customers.<br>• Follow up with agents and carriers to ensure all requirements are completed and accurate.<br>• Collaborate with team members to achieve shared objectives and provide support when needed.
<p>We are looking for a dedicated Customer Service Representative to join our team in Metairie, Louisiana. This short-term contract to permanent position offers an exciting opportunity to provide exceptional support to customers while working in a fast-paced and collaborative environment. We value professionalism, empathy, and the ability to handle challenges with a positive attitude.</p><p><br></p><p>Responsibilities:</p><p>• Manage a high volume of incoming calls, exceeding 100 calls daily, while maintaining professionalism and efficiency.</p><p>• Upload and organize over 20 documents per day into digital files to ensure accurate record-keeping.</p><p>• Provide empathetic and patient assistance to callers, including handling irate individuals with professionalism.</p><p>• Multitask effectively to balance call handling, documentation, and other administrative tasks.</p><p>• Collaborate with team members to foster a supportive and productive work environment.</p><p>• Utilize word processing software and other Office tools to perform daily tasks and maintain organized records.</p><p>• Operate and manage a multi-line phone system to ensure smooth communication flow.</p><p>• Deliver exceptional customer service by addressing inquiries and resolving issues promptly.</p>
We are looking for a Bilingual Customer Service Representative to join our team in Richmond, Virginia. In this role, you will be the primary point of contact for clients, ensuring their needs are met efficiently and accurately. This position involves maintaining high levels of customer satisfaction while performing key administrative tasks such as order processing, invoicing, and report generation.<br><br>Responsibilities:<br>• Communicate effectively with clients to address their inquiries, process orders, and resolve issues promptly.<br>• Ensure all customer orders are accurately entered and processed in compliance with company standards and regulatory requirements.<br>• Handle return authorizations and complaints professionally, striving to maintain positive client relationships.<br>• Generate detailed reports to track performance and support decision-making.<br>• Collaborate across departments to meet customer expectations and fulfill service commitments.<br>• Prepare and issue invoices, assisting with monthly billing cycles.<br>• Participate in annual inventory activities, ensuring accuracy and proper documentation.
We are looking for a dedicated Customer Service Representative to join our team in Minneapolis, Minnesota. In this Contract-to-permanent position, you will play a vital role in ensuring customer satisfaction by addressing inquiries and resolving issues efficiently. This role is ideal for individuals who excel in communication and thrive in a fast-paced environment.<br><br>Responsibilities:<br>• Respond promptly and professionally to customer inquiries regarding subscriptions, digital products, and website support.<br>• Direct customers to relevant departments or teams to address specific concerns.<br>• Conduct outbound calls to update customers about their account status and auto-renewal information.<br>• Collaborate with internal teams, including marketing and support, to enhance overall customer experience.<br>• Strive to meet individual and team call quotas while achieving retention goals.<br>• Adhere to established communication protocols and company guidelines in all interactions.<br>• Maintain a customer-centric approach to deliver solutions that ensure satisfaction.
We are looking for a dedicated Customer Service Representative to join our team in Huntington Beach, California. In this role, you will provide exceptional service to customers while managing credit-related inquiries and ensuring accurate order processing. This is a long-term contract position offering an excellent opportunity for growth and stability.<br><br>Responsibilities:<br>• Address and resolve customer inquiries and issues effectively via phone or email.<br>• Process and manage orders with precision, ensuring accuracy in data entry and timely delivery.<br>• Review customer credit applications and provide recommendations based on analysis.<br>• Handle collections and negotiate payment plans with customers to ensure timely payments.<br>• Collaborate with internal teams, including sales, finance, and accounts receivable, to address credit-related concerns.<br>• Monitor and release credit hold orders in compliance with company policies.<br>• Investigate and document discrepancies or disputes related to payments and credit terms.<br>• Maintain detailed records of customer interactions and account activities.<br>• Provide attentive and empathetic support to customers, ensuring a positive experience.<br>• Reconcile inventory returns and communicate necessary actions to customers and internal teams.
We are looking for a dedicated and detail-oriented Customer Service Representative to join our team in Sacramento, California. This is a long-term contract position that requires working on-site five days a week. The ideal candidate will play a vital role in addressing customer inquiries and ensuring exceptional service while collaborating with multiple departments.<br><br>Responsibilities:<br>• Actively listen to customer concerns and ask insightful questions to provide effective solutions.<br>• Direct or escalate calls to the appropriate team members while maintaining close coordination with other departments to resolve issues.<br>• Continuously expand knowledge of company procedures and transactions to enhance customer service capabilities.<br>• Report workflow or service-related issues to customer care leadership to mitigate potential impacts on operations.<br>• Perform tasks in compliance with company standards, training guidelines, supervisory instructions, and applicable regulations.
<p>Robert Half Finance & Accounting has partnered with a Toledo-area accounting services firm as they look to add an experienced Tax Accountant to their team. As the successful candidate, you will play an integral role in delivering results for a broad client base as you:</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Accurately and efficiently enter tax and accounting data into various software</p><p>• Reconcile entered information with supporting documents to ensure accuracy</p><p>• Assemble monthly accounting financial statements and tax returns for client delivery</p><p>• Maintain standards for achieving paperless goals by scanning necessary documents as needed</p><p>• Work effectively as a team member to complete project components and assignment tasks</p><p>• Develop and maintain professional relationships with colleagues and clients</p><p>• Gain knowledge of client businesses to better serve their needs</p><p>• Prepare and maintain financial data and records for assigned clients</p><p>• Develop a functional understanding of various tax programs, tax and research software, and internal workflow/procedures</p><p>• Accurately report and release billable and non-billable time consistently</p><p>• Perform bank account and other account reconciliations to validate the reported numbers</p><p>• Prepare Individual and Business tax returns as needed</p><p>• Ensure client compliance with all taxing authority requirements and represent client before taxing authorities as needed</p><p>• Respond to and complete other ad hoc projects as they arise.</p><p><br></p><p>Interested in this direct hire opportunity? Apply now and let's chat!</p>
We are looking for a dedicated and bilingual Customer Service Representative to join our team in Plano, Texas. This Contract-to-Permanent position requires exceptional communication skills and the ability to manage customer interactions effectively in a fast-paced environment. If you are detail-oriented and thrive on delivering outstanding service, we encourage you to apply.<br><br>Responsibilities:<br>• Engage with customers using active listening techniques to understand their needs and address inquiries or concerns promptly.<br>• Redirect or escalate calls to the appropriate team members and collaborate with other departments to resolve customer service issues.<br>• Expand knowledge of company processes and transactions to enhance service delivery and provide support across different teams.<br>• Report any workflow disruptions or service challenges to Customer Care leadership to maintain high service standards.<br>• Ensure compliance with company policies, training guidelines, supervisory instructions, and applicable regulations.<br>• Maintain professionalism and composure while handling challenging situations or ambiguous scenarios.<br>• Assist with data entry and document preparation to support customer service operations.<br>• Provide clear and concise written communications to customers and internal stakeholders.<br>• Strive to deliver solutions that benefit both customers and the organization.
<p>We are looking for a detail-oriented and customer-focused Customer Service Representative to join our team on a long term contract basis. Based in the south metro, Minnesota area, this fully on-site role involves supporting our small and friendly customer service team by assisting clients with inquiries, product information, and order processing. This is an excellent opportunity for someone who is motivated, self-sufficient, and has strong communication skills. Responsibilities:</p><ul><li>Respond to customer inquiries by providing detailed information about products and services.</li><li>Assist with order processing, including preparing price quotes and mailing invoices.</li><li>Manage data entry tasks in customer management systems with a high level of accuracy.</li><li>Handle returns and issue credits in a timely and meticulous manner.</li><li>Support the order fulfillment process and assist with shipping-related tasks.</li><li>Maintain organized records by filing paperwork and updating customer information.</li><li>Collaborate with the team on additional projects and tasks as business needs evolve.</li><li>Ensure all written communication is grammatically accurate and error-free.</li><li>Utilize Microsoft Office tools, particularly Outlook and Teams, to manage daily activities and communication.</li></ul>
<p>We are currently searching for a Contact Center Representative for our clients' Contact Center. This will be a fully onsite role based in North Shore, Pittsburgh for a contract-to-hire opportunity. The starting salary for this position ranges from $17.00 to $22.00. This position offers free parking and near bus line. This position is responsible for handling a high volume of inbound and or outbound calls. Identify our customer’s needs, provide product/service information, and to resolve any questions and or concerns they may have. The candidate should be familiar with various banking concepts, products, services, and have the ability to perform various customer service tasks. The candidate should have an outgoing, upbeat, and friendly demeanor. A positive work ethic and must work well in a team environment.</p><p><br></p><p>Must be flexible to work the following hours. shifts will change and must be able to work late nights and weekends!</p><p>Schedule/Hours</p><p>• Monday thru Friday 7:45AM-9PM</p><p>• Saturdays and Sundays 7:45AM -5PM</p><p>• FT – 5 days a week, 40 hours a week with varying shifts (7:45AM-5, 9AM-6, 10AM-7, 12PM-9) + rotating weekend shifts.</p><p>• 90 Day Training Period in which your schedule will be Monday – Friday 7:45AM-5PM (Full Time only)</p><p><br></p><p>Primary Responsibilities:</p><p>Respond to a high volume of incoming telephone calls related to a variety of customer service requests and general banking inquiries. Quickly identify the customer’s needs, determine the best solution or provide an alternative recommendation, and communicate the proper resolution to the customer. The ideal candidate understands and strives to meet or exceed the Contact Center’s Key Performance Metrics on a daily, weekly and monthly basis. Promotes bank products and services by properly identifying the customer’s needs and providing appropriate offerings.</p><p>Performs various tasks to include refund requests, dispute handling, payoff quotes, address complaints, update account changes, process stop payments, submit credit card limit increase inquiries.</p><p>Provide basic trouble shooting support for online banking products and services such as password resets, mobile banking, and bill payments.</p><p>Support branch operations and act as a liaison between the branch and customer through engagement and ownership of the service request. Act as the “voice of the customer” by submitting feedback.</p><p>Builds sustainable relationships by displaying a friendly demeanor, superior customer service, empathy and the desire to help, while providing exceptional customer service. Performs other related duties and projects as assigned by management. Ability to work some holidays and weekends.</p><p><br></p><p>Minimum Level of Education Required to Perform the Primary Responsibilities of this Position:</p><p>High School Diploma or GED</p><p>College a plus</p><p><br></p>
<p>Robert Half is working with a client seeking a proactive Client Support Representative to deliver exceptional service and build strong relationships with clients. This role involves managing a high volume of email inquiries, processing and confirming purchase orders, and ensuring clear communication between clients and internal teams, particularly Sales. The ideal candidate will be a reliable multitasker who thrives in a fast-paced environment and enjoys solving problems to support both clients and colleagues. Responsibilities include answering phone calls, maintaining organized records, and performing additional administrative duties as needed. Success in this role requires proficiency in Microsoft Office, strong written and verbal communication skills, excellent attention to detail, and the ability to work effectively under pressure. If you're a dependable team player with a customer-first mindset and a positive attitude, we’d love to hear from you!</p><p><br></p><p>For immediate consideration, feel free to contact Dan Duggan at (508) 205-2126.</p>
We are looking for a skilled Customer Service Representative to join our team in Buffalo Grove, Illinois. This is a long-term contract opportunity for an individual who excels in providing exceptional customer support and thrives in a fast-paced environment. The ideal candidate will have strong communication skills and a solid understanding of computer applications to effectively manage customer interactions and data entry tasks.<br><br>Responsibilities:<br>• Respond to inbound calls and address customer inquiries with professionalism and efficiency.<br>• Provide outstanding customer service, ensuring all issues and concerns are resolved promptly.<br>• Handle email correspondence and maintain clear communication with customers.<br>• Perform accurate data entry to update customer records and manage order information.<br>• Process customer orders and ensure timely follow-up on requests.<br>• Utilize Microsoft Excel and Google Sheets for tracking and reporting purposes.<br>• Collaborate with team members to deliver seamless support and maintain high service standards.<br>• Engage in outbound calls when necessary to address customer needs or follow up.<br>• Maintain a thorough understanding of products and services to assist customers effectively.<br>• Identify opportunities to improve customer satisfaction and streamline processes.
We are looking for a dedicated Customer Service Representative to join our team in Cary, North Carolina. This is a Contract to permanent position, offering the chance to grow within a reputable organization in the wholesale distribution industry. The role involves providing outstanding customer support while contributing to team goals in a dynamic and fast-paced environment.<br><br>Responsibilities:<br>• Respond to customer inquiries with efficiency and ensure a positive experience.<br>• Process product orders accurately and maintain detailed records in the system.<br>• Identify customer needs related to equipment or services and provide appropriate solutions.<br>• Make outbound calls to assist customers and address their concerns.<br>• Collaborate with team members to meet key performance indicators and achieve sales targets.<br>• Learn and adapt to new systems and tools to enhance customer interactions.<br>• Provide consultative support to customers to guide them in selecting suitable products or services.<br>• Participate in training sessions to stay updated on company offerings and procedures.<br>• Maintain a business casual appearance and uphold a focused demeanor during all interactions.
<p>We are looking for a dedicated Customer Service Representative to join our client on a contract basis with potential to hire in the south metro, Minnesota area. In this role, you will provide exceptional support to customers, ensuring their needs are met efficiently and professionally. This position requires strong communication skills, attention to detail, and the ability to thrive in a fast-paced environment. Responsibilities:</p><ul><li>Respond to customer inquiries via phone or email, providing accurate and timely information.</li><li>Resolve customer issues by identifying solutions and coordinating with relevant departments.</li><li>Maintain detailed records of interactions and transactions in the customer management system.</li><li>Assist with logistical arrangements and scheduling to ensure smooth operations.</li><li>Process customer requests, orders, and updates with precision and efficiency.</li><li>Collaborate with team members to improve service processes and enhance customer satisfaction.</li><li>Perform general office tasks, including data entry and filing, to support daily operations.</li><li>Utilize typing skills to draft and edit correspondence and reports as needed.</li><li>Monitor and manage customer accounts to ensure information is up-to-date.</li><li>Provide proactive communication to customers regarding service updates or changes.</li></ul>
We are looking for a dedicated Customer Service Representative to join our team in Wilson, North Carolina. In this Contract position, you will play a crucial role in delivering exceptional service to customers by addressing their inquiries and resolving issues efficiently. This opportunity is ideal for individuals with strong communication skills and a commitment to providing outstanding support.<br><br>Responsibilities:<br>• Respond promptly to inbound customer inquiries via phone, ensuring accurate and helpful information is provided.<br>• Process orders and maintain accurate data entry to ensure seamless service delivery.<br>• Handle both inbound and outbound calls effectively while addressing customer concerns.<br>• Assist customers with bank deposit-related queries, ensuring proper documentation and resolution.<br>• Collaborate with team members to meet service goals and maintain customer satisfaction.<br>• Follow established protocols to resolve issues and escalate complex cases when necessary.<br>• Demonstrate excellent problem-solving skills to address customer concerns in a timely manner.<br>• Maintain a positive and attentive demeanor during all customer interactions.<br>• Provide detailed updates to customers regarding the status of their requests or orders.<br>• Ensure compliance with company policies and procedures while delivering top-notch service.
<p><br></p><p>Responsibilities:</p><p><br></p><p>• Interface directly with customers to provide day-to-day IT support.</p><p>• Offer MAC support, requiring self-initiative and the ability to follow directions.</p><p>• Travel to different sites as needed to provide support.</p><p>• Maintain an accurate record of customer credit and resolve customer inquiries.</p><p>• Monitor customer accounts and take appropriate action.</p><p>• Provide 'White Glove Support' for Executive members of the client base as needed.</p><p>• Contribute to updating existing processes to streamline support as per business requirements.</p><p>• Provide 2nd level MAC support as well as PC and some infrastructure support.</p><p>• Proactively identify, document and escalate issues and requests to limit downtime and maintain a stable technology desk-side environment.</p><p>• Balance competing priorities and maintain the ability to shift focus quickly in response to critical business and customer needs.</p><p>• Maintain physical inventory of company IT equipment and mobile devices accurately for the site.</p><p>• Support large conference rooms/meetings and their respective technologies including Microsoft Teams Rooms and Crestron meeting rooms.</p>
<p>We are looking for a dedicated <strong>bilingual </strong>Customer Service Representative to join our team in Indianapolis, Indiana. This is a Contract-to-permanent position within the payments industry, offering an opportunity to work in a dynamic call center environment. The ideal candidate will excel at delivering exceptional customer experiences while leveraging various tools and systems to address inquiries efficiently. <strong>Fluent in Spanish is required!</strong></p><p><br></p><p><strong>Shift: Monday- Friday 2:00pm - 11:00pm EST</strong></p><p><br></p><p>Responsibilities:</p><p>• Open and manage trouble tickets to resolve specific customer issues promptly.</p><p>• Clearly explain product options, features, and associated charges to customers.</p><p>• Utilize designated customer service tools and applications to provide timely and accurate support.</p><p>• Follow established procedures to address routine problems, seeking guidance as needed.</p><p>• Monitor and maintain quality scores and call center performance metrics.</p><p>• Encourage customers to access self-service tools, including web-based options.</p><p>• Inform customers about promotions, new products, and available upgrades.</p><p>• Provide accurate rate quotes and promote prepayment options to customers.</p><p>• Perform additional duties as assigned to support the customer service team.</p>
<p>We are looking for a dedicated Customer Service Representative to join our team in San Antonio, Texas. This is a contract position where you will play a critical role in scheduling patients for preventative health care screenings. The ideal candidate will thrive in a fast-paced environment and demonstrate exceptional communication skills while working independently after training.</p><p><br></p><p>Responsibilities:</p><p>• Schedule patients for preventative health care screenings, ensuring accuracy and efficiency.</p><p>• Handle a minimum of 70-80 calls per day to maintain productivity standards.</p><p>• Utilize computer systems to track and manage scheduling data effectively.</p><p>• Collaborate with experienced employees during training and transition to working independently.</p><p>• Maintain professionalism while managing interruptions and prioritizing tasks.</p><p>• Apply medical knowledge to assist patients and enhance scheduling processes.</p><p>• Demonstrate familiarity with healthcare systems, including EMR and TRICARE.</p><p>• Ensure adherence to business casual dress code while engaging with patients and team members.</p><p>• Provide excellent customer service to address patient inquiries and concerns.</p><p>• Follow established protocols and guidelines to meet organizational goals.</p>
