<p>The SPANISH BILINGUAL Administrative Support Representative is responsible for the support of company users. You will be the first point of assistance for prospective customers helping them navigate the platform, resolve technical issues and act as triage for general benefit and company questions. You will also help process request tickets and administrative activities.</p><p><br></p><p>Job Description</p><p>Essential Duties and Responsibilities:</p><p>• Staff an inbound phone queue during established hours of operation.</p><p>• Monitor inbound email and Live Chat interactions during hours of operation.</p><p>• Provide direct support for students with a technical issue.</p><p>• Track all prospect and student interactions in our CRM and email systems.</p><p>• Serve as first point of contact and direct users to the appropriate team/individual for service. </p><p>• Provide Administrative support for platform processes and process exception requests as needed.</p>

<p>Job Skills:</p><p>SPANISH BILINGUAL proficiency is required </p><p>• Strong verbal and written communication skills.</p><p>• Ability to work on multiple tasks simultaneously, despite frequent interruptions. </p><p>• Able to learn and follow standard operating procedures and practices. </p><p>• Proficiency with using case management tools (Salesforce a plus). </p><p>• Ability to solve technical issues via phone, email, and online tools. </p><p>• Ability to remain calm and courteous under pressure and navigate tense situations.</p><p>Work Experience:</p><p>• Call Center and customer service experience required.</p><p>• Proficiency with technology, especially computers, software applications and phone systems.</p><p>• Post-secondary education industry experience a plus.</p><p>Education:</p><p>• Bachelor’s Degree Preferred</p><p>Other:</p><p>• Must be able to work more than 40 hours per week when business needs warrant.</p><p>• Access information using a computer.</p><p>• Effectively communicate, both up and down the management chain.</p><p>• Effectively cope with stressful situations.</p><p>• Strong mental acuity.</p><p>• Regular, dependable attendance and punctuality are essential functions of this job.</p><p>• Other essential functions and marginal job functions are subject to modification.</p>

<h3 class="rh-display-3--rich-text">TalentMatch^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.</p>