We are looking for a dedicated Customer Service Representative to join our team in Virginia Beach, Virginia. This is a Contract-to-permanent opportunity, offering the chance to grow within a dynamic manufacturing environment. In this role, you will play a key part in ensuring excellent customer experiences through effective communication and coordination. Responsibilities: • Respond promptly and professionally to customer inquiries via phone and email. • Process orders, quotes, and credit applications with accuracy and efficiency. • Coordinate logistics for shipments and handle return processes as needed. • Maintain and update customer records to ensure accurate and accessible information. • Collaborate with internal teams to resolve issues and fulfill customer needs. • Support sales and marketing initiatives by providing relevant customer insights. • Address and resolve customer concerns to ensure satisfaction and loyalty. • Manage inbound and outbound calls to assist with customer requests and follow-ups. • Ensure compliance with company policies and procedures during all customer interactions. • Provide general administrative support to the customer service department as required.

• Proven experience in a customer service or call center role, preferably in a manufacturing setting.• Strong skills in order entry, shipping coordination, and logistics management.• Ability to handle inbound and outbound calls in a courteous and attentive manner.• Proficiency in processing credit applications and handling returns.• Excellent communication and interpersonal skills to interact effectively with customers and team members.• Detail-oriented with the ability to maintain accurate customer records and documentation.• Experience with CRM or SAP is a plus • Strong organizational skills and the ability to multitask in a fast-paced environment.

<h3 class="rh-display-3--rich-text">TalentMatch®</h3> Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.

Virginia Beach, VA
onsite
Contract / Temporary to Hire
19.00 - 22.00 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team in Virginia Beach, Virginia. This is a Contract-to-permanent opportunity, offering the chance to grow within a dynamic manufacturing environment. In this role, you will play a key part in ensuring excellent customer experiences through effective communication and coordination. Responsibilities: • Respond promptly and professionally to customer inquiries via phone and email. • Process orders, quotes, and credit applications with accuracy and efficiency. • Coordinate logistics for shipments and handle return processes as needed. • Maintain and update customer records to ensure accurate and accessible information. • Collaborate with internal teams to resolve issues and fulfill customer needs. • Support sales and marketing initiatives by providing relevant customer insights. • Address and resolve customer concerns to ensure satisfaction and loyalty. • Manage inbound and outbound calls to assist with customer requests and follow-ups. • Ensure compliance with company policies and procedures during all customer interactions. • Provide general administrative support to the customer service department as required.
2025-10-20T14:44:28Z

Customer Service Representative Job in Virginia Beach | Robert Half