We are looking for an experienced Customer Service Representative to join our team on a long-term contract basis in Irvine, California. In this role, you will play a critical part in managing schedules, coordinating services, and ensuring smooth communication between clients, families, and internal teams. Your ability to handle complex scheduling needs and maintain precise interactions will be key to success in this position. Responsibilities: • Coordinate and assign staff based on participant needs, location, and skills, ensuring compliance with program policies. • Create and manage schedules for participants and staff, including meal periods and breaks, while maintaining accurate records in a computerized system. • Respond promptly to scheduling changes and requests from associates, participants, and families in a courteous and meticulous manner. • Monitor attendance and assignments daily, making adjustments and notifying relevant parties of changes as needed. • Generate and analyze reports to ensure billing and payroll accuracy, addressing contract fulfillment gaps and collaborating with internal departments. • Communicate effectively with families, supervisors, and team members to relay concerns and escalate issues when necessary. • Provide training and cross-training for new scheduling coordinators, ensuring team readiness and knowledge. • Schedule and attend meetings, trainings, and other events to stay aligned with organizational goals and processes.

• Proven experience in customer service, ideally within a call center environment. • Strong skills in scheduling, order entry, and managing inbound/outbound calls. • Ability to handle high volumes of complex requests with professionalism and efficiency. • Proficient in using computer-based systems to manage and update records. • Excellent communication skills for interacting with clients, families, and team members. • Detail-oriented with the ability to generate accurate reports and analyze data. • Familiarity with payroll and billing processes is preferred. • Adaptable to changing priorities and able to work collaboratively in a fast-paced environment.

<h3 class="rh-display-3--rich-text">TalentMatch®</h3> Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.

Irvine, CA
onsite
Temporary
20.00 - 24.00 USD / Hourly
We are looking for an experienced Customer Service Representative to join our team on a long-term contract basis in Irvine, California. In this role, you will play a critical part in managing schedules, coordinating services, and ensuring smooth communication between clients, families, and internal teams. Your ability to handle complex scheduling needs and maintain precise interactions will be key to success in this position. Responsibilities: • Coordinate and assign staff based on participant needs, location, and skills, ensuring compliance with program policies. • Create and manage schedules for participants and staff, including meal periods and breaks, while maintaining accurate records in a computerized system. • Respond promptly to scheduling changes and requests from associates, participants, and families in a courteous and meticulous manner. • Monitor attendance and assignments daily, making adjustments and notifying relevant parties of changes as needed. • Generate and analyze reports to ensure billing and payroll accuracy, addressing contract fulfillment gaps and collaborating with internal departments. • Communicate effectively with families, supervisors, and team members to relay concerns and escalate issues when necessary. • Provide training and cross-training for new scheduling coordinators, ensuring team readiness and knowledge. • Schedule and attend meetings, trainings, and other events to stay aligned with organizational goals and processes.
2025-10-14T17:24:00Z