<p>A fast-growing <strong>consumer lifestyle and outdoor gear company</strong> in Oceanside is seeking a <strong>Customer Experience Specialist </strong>to support their expanding operations. This person will be the first point of contact for customers — ensuring every interaction reflects the brand’s values of quality, care, and reliability. If you love helping people, have strong communication skills, and enjoy working in a collaborative environment, this role offers the perfect mix of administrative, problem-solving, and customer engagement responsibilities.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond to customer inquiries via phone, email, and live chat with professionalism and empathy.</li><li>Process online orders, returns, and exchanges in a timely manner.</li><li>Troubleshoot issues related to shipments, product defects, and billing concerns.</li><li>Coordinate with warehouse and fulfillment teams to ensure on-time delivery.</li><li>Track customer interactions and feedback to improve service quality.</li><li>Assist with CRM data entry and maintenance.</li><li>Support the marketing team with customer outreach, surveys, and follow-ups.</li><li>Maintain a high standard of accuracy and brand consistency in all communications.</li></ul>

<ul><li>2+ years of customer service, administrative support, or retail coordination experience.</li><li>Excellent written and verbal communication skills.</li><li>Strong attention to detail and time management.</li><li>Proficiency in <strong>Microsoft Office</strong> and <strong>CRM systems</strong> (Salesforce, HubSpot, or Zendesk preferred).</li><li>Friendly, professional, and adaptable in a fast-paced environment.</li><li>Bachelor’s degree or equivalent experience.</li></ul><p><br></p>

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