We are looking for a dedicated Customer Service Representative to join our team in Durham, North Carolina. In this role, you will provide exceptional support to customers by efficiently managing high volumes of inbound calls and delivering accurate solutions. This is a long-term contract position ideal for professionals with call center experience who excel in communication and problem-solving.<br><br>Responsibilities:<br>• Handle high volumes of inbound customer calls with professionalism and efficiency.<br>• Provide accurate information and resolve customer inquiries in a timely manner.<br>• Maintain detailed records of customer interactions and ensure data entry is precise.<br>• Respond to customer emails and other correspondence with clarity and empathy.<br>• Schedule appointments and manage customer orders using provided systems.<br>• Utilize Microsoft Excel and Word for documentation and reporting purposes.<br>• Support both inbound and outbound communication efforts as needed.<br>• Collaborate with team members to ensure seamless customer service delivery.<br>• Adhere to company policies and protocols while meeting service quality standards.
We are looking for a dedicated Customer Experience Specialist to join our team in Tulsa, Oklahoma. This is a Contract-to-Permanent position, offering the opportunity to grow within the organization after successful completion of training. In this role, you will provide exceptional service to clients, many of whom require special care, while maintaining accuracy in documentation and communication.<br><br>Responsibilities:<br>• Deliver outstanding customer service by addressing inquiries and concerns with empathy and professionalism.<br>• Handle a high volume of paperwork and data entry tasks with precision and attention to detail.<br>• Respond to inbound calls and manage outbound communications as necessary.<br>• Assist clients with disabilities or special needs, ensuring their unique requirements are met.<br>• Maintain accurate and organized records of client interactions and service requests.<br>• Collaborate effectively with team members to ensure seamless service delivery.<br>• Adapt to a hybrid work environment following successful completion of training and conversion, if applicable.<br>• Uphold company standards by maintaining confidentiality and adhering to all policies and guidelines.
We are looking for a dedicated Customer Success Agent to join our team in Milwaukee, Wisconsin. In this Contract-to-permanent role, you will be instrumental in ensuring our customers achieve maximum value from our services while delivering exceptional experiences. This position is ideal for someone who thrives in a fast-paced, high-volume call center environment and enjoys building successful partnerships with customers.<br><br>Responsibilities:<br>• Handle inbound customer interactions with urgency, aiming to meet a daily call target of 85 calls.<br>• Advocate for customers by tailoring their experiences to ensure minimal effort and satisfaction.<br>• Analyze customer concerns independently and provide timely, effective solutions.<br>• Utilize troubleshooting skills and self-help tools to address technical issues.<br>• Demonstrate strong knowledge of Milwaukee products and services to resolve inquiries effectively.<br>• Collaborate cross-functionally with support teams to ensure one-call resolutions.<br>• Exhibit agility in addressing customer needs across various channels and adapting to dynamic situations.<br>• Maintain accurate records of customer interactions and solutions through data entry systems.<br>• Uphold professionalism and responsiveness in all communications to foster long-term customer relationships.
We are looking for a detail-oriented Client Service Coordinator - Associate to join our team on a contract basis in Redwood City, California. In this role, you will manage front desk operations, provide administrative support for branch events, and assist with client onboarding processes. This is a 12-week assignment, offering an excellent opportunity to contribute to a dynamic environment.<br><br>Responsibilities:<br>• Greet visitors and manage front desk operations with professionalism and efficiency.<br>• Provide administrative support for branch events, including scheduling and coordination.<br>• Assist with onboarding processes for new clients, ensuring all necessary steps are completed accurately.<br>• Handle incoming calls and direct inquiries to the appropriate departments.<br>• Organize and maintain records, ensuring proper filing and documentation.<br>• Coordinate meetings and conference calls, including scheduling and distributing agendas.<br>• Support special projects and ad hoc financial tasks as needed.<br>• Distribute incoming mail and handle correspondence in a timely manner.<br>• Maintain a high level of communication with team members and clients to ensure smooth operations.<br>• Uphold organizational standards by demonstrating strong attention to detail and time management skills.
<p>Nashua, NH - ON-SITE - Patient Access Specialist - 3rd Shift Position</p><p>Hours 11:00am-7:00pm - Multiple Openings </p><p><br></p><p>We are looking for a dedicated Patient Access Specialist to join our team in Nashua, New Hampshire. This Contract to permanent position focuses on ensuring seamless patient admissions and delivering exceptional service while adhering to organizational policies and regulatory standards. As part of the healthcare industry, this role plays a vital part in supporting patients and maintaining efficient processes.</p><p><br></p><p>Responsibilities:</p><p>• Accurately assign medical record numbers (MRNs) and verify medical necessity to ensure compliance with regulations.</p><p>• Deliver clear instructions to patients, collect insurance details, and process physician orders while maintaining a high level of customer service.</p><p>• Meet point-of-service collection targets and pre-register patient accounts by gathering demographic, insurance, and financial information through inbound and outbound calls.</p><p>• Explain and obtain signatures for consent and treatment forms, ensuring patients understand their rights and responsibilities.</p><p>• Verify insurance eligibility and input benefit data to support billing processes and enhance claims accuracy.</p><p>• Utilize software tools to identify potential non-payment issues for Medicare patients, distribute required forms, and provide necessary documentation.</p><p>• Conduct audits on patient accounts to ensure accuracy and compliance with quality standards, offering feedback to leadership as needed.</p><p>• Maintain a compassionate and detail-oriented approach in all patient interactions, aligning with organizational goals and customer service expectations.</p><p>• Provide patient education materials and ensure all required documentation is completed promptly and correctly.</p>
We are looking for a dedicated Call Center Representative to join our team in Detroit, Michigan. In this long-term contract role, you will be responsible for delivering exceptional customer service while assisting callers with scheduling COVID-19 vaccine appointments and providing accurate information. This position requires strong communication skills, attention to detail, and a commitment to maintaining confidentiality.<br><br>Responsibilities:<br>• Assist callers in scheduling appointments for COVID-19 vaccinations, ensuring a smooth and efficient process.<br>• Provide accurate and timely information to customers regarding appointment availability and procedures.<br>• Uphold strict confidentiality standards when handling customer data and sensitive information.<br>• Offer constructive feedback to management regarding service issues or customer concerns.<br>• Conduct outbound follow-up calls with customers as assigned to ensure their needs are met.<br>• Maintain accurate records of interactions and appointments through precise data entry.
We are looking for an experienced Customer Service Representative to join our team in Lake Mary, Florida. This is a Contract-to-permanent position ideal for someone seeking a long-term opportunity in a dynamic, customer-focused environment. You will play a vital role in providing technical support and troubleshooting assistance to customers over inbound calls.<br><br>Responsibilities:<br>• Handle a high volume of inbound customer calls efficiently and professionally.<br>• Provide technical support and troubleshooting guidance for hot tub-related inquiries.<br>• Assist customers with resolving issues using clear communication and problem-solving skills.<br>• Maintain accurate records by performing data entry tasks in various systems.<br>• Utilize tools like Microsoft Excel and Zendesk to manage and track customer interactions.<br>• Collaborate with team members to ensure seamless service delivery.<br>• Stay informed about product updates to provide accurate information to customers.<br>• Uphold company standards for customer satisfaction and service quality.<br>• Follow established procedures and guidelines during every customer interaction.
We are looking for a dedicated Call Center Representative to join our team in Detroit, Michigan. In this long-term contract role, you will play a vital part in assisting customers with scheduling appointments and providing accurate information. This position requires excellent communication skills, attention to detail, and a commitment to maintaining confidentiality.<br><br>Responsibilities:<br>• Assist callers in scheduling appointments for COVID-19 vaccines, ensuring a seamless process.<br>• Provide clear and accurate information to customers regarding appointment procedures.<br>• Maintain confidentiality of all customer data and information at all times.<br>• Deliver timely feedback to management regarding service issues or customer concerns.<br>• Conduct outbound follow-up calls to customers as assigned.<br>• Accurately input data into systems while ensuring all information is properly recorded.
We are looking for a dedicated Customer Service Representative to join our team on a contract basis in Salt Lake City, Utah. In this role, you will play a vital part in ensuring customer satisfaction by addressing inquiries, resolving issues, and maintaining seamless communication. If you excel in a fast-paced environment and have a passion for delivering outstanding service, we encourage you to apply.<br><br>Responsibilities:<br>• Handle incoming calls from customers, providing accurate information and resolving inquiries efficiently.<br>• Process orders and ensure data entry is completed accurately and in a timely manner.<br>• Respond to both inbound and outbound calls with professionalism and empathy.<br>• Maintain detailed records of customer interactions and transactions for reference and reporting.<br>• Collaborate with team members to address customer concerns and escalate complex issues when necessary.<br>• Deliver exceptional service by adhering to company guidelines and upholding the highest standards of communication.<br>• Monitor and follow up on customer requests to ensure resolution and satisfaction.<br>• Stay informed about company policies, procedures, and updates to provide consistent and accurate information.<br>• Assist in improving customer service processes by providing feedback and identifying areas for enhancement.
<p><strong>Job Overview:</strong></p><p>We are seeking a Customer Experience Specialist to join our dynamic team in Richfield, Ohio, as part of a contract-to-permanent opportunity. In this role, you will play an integral part in fostering customer relationships, ensuring satisfaction, and supporting sales processes across multiple channels. This position offers a unique opportunity for collaboration with cross-functional teams while contributing to initiatives that drive customer success and retention.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Build and maintain strong relationships with new and existing customers to drive satisfaction and loyalty.</li><li>Collaborate with Sales Account Managers to support efforts around client retention and satisfaction.</li><li>Assist sales teams in processing transactions, ensuring accuracy, and maintaining proper documentation.</li><li>Utilize CRM tools, such as Oracle and HubSpot, to manage and optimize customer accounts and sales strategies.</li><li>Provide insights and recommendations to management for the development of programs aimed at enhancing customer retention and acquisition.</li><li>Effectively communicate with customers to address sales inquiries, resolve configuration challenges, discuss payment details, and handle other support issues.</li><li>Partner with Accounts Receivable and sales leadership to manage dealership transfers, account adjustments, and cancellations.</li><li>Participate in sales meetings, training sessions, and product demonstrations, as required.</li><li>Work collaboratively with internal teams to ensure seamless communication and operational alignment.</li><li>Perform additional duties as assigned to support business objectives.</li></ul>
We are looking for a dedicated Customer Service Representative to join our team in Somerset, New Jersey. In this long-term contract role, you will be responsible for delivering exceptional support to both internal and external customers, ensuring smooth order processing and fulfillment. If you excel in communication, organization, and problem-solving, this position offers a fantastic opportunity to make a meaningful impact.<br><br>Responsibilities:<br>• Respond promptly to customer inquiries via phone, email, or other communication channels.<br>• Process customer orders accurately, ensuring all details are captured and addressed.<br>• Handle account management tasks, including updating customer information and resolving discrepancies.<br>• Act as a liaison between customers and internal teams to ensure timely order fulfillment.<br>• Address and resolve customer issues, providing solutions and maintaining satisfaction.<br>• Maintain detailed records of customer interactions and transactions using Excel and other tools.<br>• Collaborate with team members to improve processes and enhance service delivery.<br>• Utilize Outlook and Word to manage communications and documentation effectively.<br>• Monitor and follow up on order statuses to ensure timely delivery.<br>• Stay updated on company policies and procedures to provide accurate information to customers.
We are looking for a dedicated and detail-oriented S125 Service Associate to provide exceptional customer service support for Paychex products within the Client Service Center. In this long-term contract position, you will handle customer inquiries, resolve claims, and educate participants and administrators on policies and procedures. This role is based in Rochester, New York, and offers an excellent opportunity to develop expertise in employee benefits and insurance-related services.<br><br>Responsibilities:<br>• Respond to inbound calls from participants and plan administrators, addressing inquiries and resolving issues promptly.<br>• Educate clients and participants on S125 products, Paychex policies, and regulatory guidelines to ensure a clear understanding.<br>• Escalate complex tasks or documentation to appropriate teams for further resolution and follow-up.<br>• Maintain accurate documentation of all interactions and perform data entry with precision.<br>• Utilize multiple software systems, including Salesforce and Adobe Flex, to manage client information and workflow.<br>• Develop and sustain a foundational knowledge of Paychex products and services to provide informed support.<br>• Prioritize and organize tasks effectively to meet service deadlines and client expectations.<br>• Research and troubleshoot customer concerns to deliver effective solutions.<br>• Ensure compliance with company policies and IRS regulations during all customer interactions.<br>• Support the team in maintaining high standards of customer satisfaction and service quality.
We are looking for a detail-oriented Patient Access Specialist to join our team on a contract basis in Miramar Beach, Florida. In this role, you will ensure smooth and efficient patient registration processes while providing excellent support to patients and healthcare staff. This position involves a mix of desk work and hands-on tasks, making it ideal for professionals who thrive in dynamic environments.<br><br>Responsibilities:<br>• Welcome and check in patients upon arrival, ensuring all necessary documentation is completed.<br>• Retrieve and review medical orders to support accurate patient registration and scheduling.<br>• Conduct financial clearance for procedures, including basic medical coding tasks.<br>• Schedule patients for laboratory tests and other healthcare services.<br>• Determine appropriate registration pathways, such as LabCorp or Ascension, based on patient needs.<br>• Maintain accurate records and data entry to streamline administrative workflows.<br>• Collaborate with healthcare providers and staff to address patient inquiries and resolve registration issues.<br>• Perform occasional off-desk tasks to support operational needs and enhance patient care.
<p>We are looking for an experienced Customer Care Center Specialist to join our team in Needham, Massachusetts for a long term contract opportunity. This is an fully in-person opportunity starting in October.</p><p><br></p><p>In this role, you will provide exceptional customer service and banking support while fostering strong relationships with clients. This is a long-term contract position in the banking industry, offering an excellent opportunity to contribute your skills in customer service and communication.</p><p><br></p><p>Responsibilities:</p><p>• Respond promptly to customer inquiries and provide effective solutions to their banking needs.</p><p>• Educate clients on available banking products, services, and self-service tools to enhance their experience.</p><p>• Troubleshoot and resolve issues related to digital banking platforms and loan services.</p><p>• Utilize multiple systems simultaneously while ensuring accuracy and maintaining a meticulous demeanor.</p><p>• Promote the bank’s core values by delivering outstanding service and building trust with customers.</p>
<p>We are looking for a dedicated Customer Service Representative to join a team on a contract basis in Beaverton, Oregon. In this role, you will play a crucial part in fostering relationships with business partners, ensuring smooth coordination, and delivering excellent service. If you have strong communication skills and a proactive mindset, we encourage you to apply.</p><p><br></p><p>Responsibilities:</p><p>• Make outbound calls to various business owners to secure necessary approvals and build partnerships.</p><p>• Evaluate and qualify potential business relationships to ensure alignment with organizational goals.</p><p>• Maintain and update the database with accurate and organized information about partnerships.</p><p>• Provide administrative support to the project coordinator, including handling additional tasks as needed.</p><p>• Collaborate with team members to ensure seamless communication and workflow.</p><p>• Address inbound customer inquiries with professionalism and efficiency.</p><p>• Utilize Microsoft Office Suite tools to prepare documents, track progress, and manage data.</p><p>• Ensure timely follow-ups and maintain clear communication with stakeholders.</p>
We are looking for a highly organized and detail-oriented Logistics Clerk to join our team in Haltom City, Texas. In this long-term contract position, you will play a key role in managing customer accounts, ensuring timely responses to inquiries, and maintaining high standards of customer service. This role requires a proactive approach to problem-solving and a commitment to delivering exceptional service in a dynamic, fast-paced environment.<br><br>Responsibilities:<br>• Oversee and manage multiple customer accounts, ensuring all interactions and processes align with company standards.<br>• Handle logistics, contract management, and customer relations to maintain smooth operations and foster positive relationships.<br>• Communicate effectively with internal and external customers through both written and verbal channels.<br>• Process order entries from purchase orders and create accurate quotes following established procedures.<br>• Review contracts for accuracy, resolve discrepancies, and ensure compliance with company policies and guidelines.<br>• Utilize enterprise systems, such as SAP, to input and extract material data efficiently and accurately.<br>• Maintain and organize customer files using tools like SharePoint, ensuring records are up-to-date and accessible.<br>• Identify potential risks in contract changes and recommend solutions to mitigate impacts.<br>• Collaborate on special projects, addressing challenges and implementing improvements as needed.<br>• Stay informed about company products and procedures to provide accurate information and support to customers.
<p>We are looking for a dedicated Customer Service Representative to join our team on a contract basis in Beverly Hills, California. This role is ideal for someone passionate about delivering exceptional client experiences and is familiar with banking or customer service environments. You will play a vital part in supporting commercial banking operations while maintaining compliance and ensuring customer satisfaction. This a 2-month temporary role covering a medical leave coverage. The position has the potential to extend or go permanent. It's on-site, Monday through Friday, 8:30am to 4:30pm.</p><p><br></p><p>Responsibilities:</p><p>• Serve as the primary point of contact for customer inquiries, ensuring prompt resolution and maintaining client satisfaction.</p><p>• Utilize case management tools to prioritize tasks, track progress, and meet service-level agreements.</p><p>• Build strong partnerships with internal teams, including operations and banking departments, to ensure seamless communication and efficient task management.</p><p>• Handle daily client requests, including funds transfers, account maintenance, and loan servicing, with accuracy and professionalism.</p><p>• Collect and process necessary documentation for account openings while coordinating with clients and internal teams.</p><p>• Perform call-backs to verify and authenticate client transactions, ensuring compliance and security protocols are followed.</p><p>• Support teller operations when needed to ensure smooth banking processes.</p><p>• Participate in projects aimed at improving client experience, optimizing workflows, and enhancing data integrity.</p><p>• Independently manage assignments with a focus on integrity, accountability, and adherence to company policies and compliance requirements.</p>
<p>We are looking for a dedicated Customer Service Representative to join our team in Vandalia, Ohio. In this Contract-to-Permanent position, you will play a crucial role in supporting customers while handling key administrative tasks. If you thrive in a fast-paced environment and have strong communication skills, this role is an excellent opportunity to grow in your career.</p><p><br></p><p>Responsibilities:</p><p>• Handle inbound calls to assist customers with inquiries and provide accurate information.</p><p>• Process disability payments and manage paperwork for leave of absence requests.</p><p>• Reach out to doctors and employers to verify return-to-work statuses.</p><p>• Conduct intake calls to distribute necessary documentation for leave-related matters.</p><p>• Follow up with medical professionals as needed to gather relevant details.</p><p>• Maintain accurate records using data entry and order entry systems.</p><p>• Manage email correspondence and ensure timely responses to inquiries.</p><p>• Utilize Microsoft Excel and Outlook for tracking and communication purposes.</p><p>• Deliver exceptional service while multitasking in a dynamic environment.</p><p>• Support team members and contribute to a positive workplace culture.</p><p><br></p><p><strong>For immediate consideration, call 97.224.8326.</strong></p><p><br></p>
<p>We are looking for a detail-oriented Customer Service Representative to join our team in Vandalia, Ohio. This is a Contract-to-permanent position that offers an excellent opportunity to showcase your organizational, communication, and data entry skills. In this role, you will play a vital part in ensuring smooth operations by handling customer inquiries, processing enrollments, and maintaining accurate records.</p><p><br></p><p>Responsibilities:</p><p>• Perform accurate data entry tasks within member portals and systems, ensuring all information is submitted correctly.</p><p>• Communicate effectively with vendors and representatives to address inquiries and resolve issues.</p><p>• Process enrollment applications and ensure eligibility information is updated promptly.</p><p>• Generate and review reports to monitor data accuracy and operational efficiency.</p><p>• Scan and index documents for proper recordkeeping and accessibility.</p><p>• Distribute mail and manage correspondence as part of daily operations.</p><p>• Handle inbound calls to assist customers with questions and provide resolutions.</p><p>• Schedule appointments and maintain calendars to support organizational needs.</p><p>• Utilize Microsoft Excel and Word to create and update documentation as required.</p><p><br></p><p><strong>For immediate consideration, call 937.224.8326.</strong></p>
We are looking for an experienced Customer Service Representative to join our team on a long-term contract basis in Irvine, California. In this role, you will play a critical part in managing schedules, coordinating services, and ensuring smooth communication between clients, families, and internal teams. Your ability to handle complex scheduling needs and maintain precise interactions will be key to success in this position.<br><br>Responsibilities:<br>• Coordinate and assign staff based on participant needs, location, and skills, ensuring compliance with program policies.<br>• Create and manage schedules for participants and staff, including meal periods and breaks, while maintaining accurate records in a computerized system.<br>• Respond promptly to scheduling changes and requests from associates, participants, and families in a courteous and meticulous manner.<br>• Monitor attendance and assignments daily, making adjustments and notifying relevant parties of changes as needed.<br>• Generate and analyze reports to ensure billing and payroll accuracy, addressing contract fulfillment gaps and collaborating with internal departments.<br>• Communicate effectively with families, supervisors, and team members to relay concerns and escalate issues when necessary.<br>• Provide training and cross-training for new scheduling coordinators, ensuring team readiness and knowledge.<br>• Schedule and attend meetings, trainings, and other events to stay aligned with organizational goals and processes.
We are looking for a dedicated Customer Service Representative to join our team in Fayetteville, Arkansas. This is an entry-level position with an opportunity for long-term growth, offering potential for motivated individuals. You will play a key role in delivering exceptional service to our clients while working in an onsite call center environment.<br><br>Responsibilities:<br>• Respond to client inquiries through inbound calls, ensuring accurate and timely assistance.<br>• Document customer interactions by creating and updating cases in the case management system.<br>• Maintain daily productivity logs to monitor performance and identify opportunities for improvement.<br>• Participate in special projects, including site testing and client support initiatives, as directed by leadership.<br>• Conduct outbound calls to clients to address complex issues requiring additional follow-up.<br>• Adapt to evolving processes and policies as communicated by the leadership team.<br>• Uphold professionalism and confidentiality while resolving customer concerns.<br>• Collaborate with team members to ensure seamless service delivery and achieve shared goals.<br>• Stay informed about company products and services to provide accurate information to clients.
We are looking for a dedicated Medical Customer Service Representative to join our team in New Milford, Connecticut. This is a long-term contract position requiring exceptional communication skills and a strong ability to handle high call volumes in a fast-paced environment. Ideal candidates will bring prior experience in medical or insurance settings, contributing to seamless patient scheduling and registration.<br><br>Responsibilities:<br>• Schedule appointments for new patients across all physicians, ensuring adherence to the core and on-call schedules.<br>• Update daily physician schedules promptly based on any changes, following established protocols.<br>• Accurately complete patient registration details, including appointment reasons, physician preferences, and insurance information.<br>• Collect essential meaningful use data such as ethnicity, smoking history, active medications, and allergies.<br>• Prepare accounts by printing daily charge tickets, verifying co-pay collection, and reviewing eligibility reports.<br>• Confirm insurance requirements for physician referrals and ensure all pre-certifications are obtained for radiology tests and specialty services.<br>• Maintain comprehensive patient logs for tracking registration activities and ensure data accuracy.<br>• Efficiently handle incoming calls, connecting callers to appropriate extensions and paging staff when necessary.<br>• Process pre-authorizations for medical services, including faxing approvals to facilities and updating system records.<br>• Follow up daily on pending orders, securing additional documentation as required by insurance providers.
We are looking for a dedicated Customer Service Representative to join our team in Collierville, Tennessee. This long-term contract position offers an excellent opportunity to assist customers with their inquiries while ensuring a seamless experience. If you enjoy helping others, have strong communication skills, and excel in a fast-paced environment, we encourage you to apply.<br><br>Responsibilities:<br>• Respond promptly and professionally to inbound calls, addressing customer inquiries and concerns.<br>• Deliver exceptional customer service through clear and empathetic communication.<br>• Manage email correspondence, ensuring timely and accurate responses.<br>• Handle data entry tasks with precision and attention to detail.<br>• Process orders efficiently and maintain accurate records.<br>• Schedule appointments and coordinate follow-ups with customers.<br>• Assist with both inbound and outbound calls as needed.<br>• Utilize Microsoft Excel and Word to manage customer information and documentation.<br>• Collaborate with team members to achieve service goals and resolve issues effectively.<br>• Uphold company standards and practices while maintaining a positive customer experience.
We are looking for an experienced Service Specialist to join our team in Chicago, Illinois. This long-term contract position involves providing comprehensive post-implementation support to clients, ensuring their needs are addressed efficiently and improving overall satisfaction. The ideal candidate will excel at building strong relationships with stakeholders, managing administrative tasks, and delivering exceptional service.<br><br>Responsibilities:<br>• Offer prompt and detail-oriented support to clients, addressing inquiries and resolving issues to enhance client satisfaction.<br>• Maintain accurate and up-to-date customer records by updating administrative systems and documenting policyholder interactions.<br>• Develop trust-based relationships with internal teams, employer groups, and external stakeholders to foster collaboration.<br>• Execute administrative tasks effectively, including premium billing and account updates, ensuring compliance with company policies.<br>• Meet or exceed departmental standards for quality, customer satisfaction, and key performance indicators (KPIs).<br>• Identify and address issues proactively, implementing remediation strategies and escalating concerns when necessary.<br>• Utilize critical thinking and problem-solving skills to manage diverse client needs and deliver tailored solutions.<br>• Collaborate with cross-functional teams to ensure seamless service delivery and support sales efforts.<br>• Apply project management principles to organize and prioritize work across multiple functions.<br>• Perform additional duties as assigned to support organizational goals.
We are looking for a skilled Sr. Customer Service Representative to join our team in Eden Prairie, Minnesota. In this Contract-to-Permanent position, you will play a key role in addressing customer inquiries and ensuring a smooth and satisfying client experience. This role requires strong communication skills, attention to detail, and a proactive approach to problem-solving in a collaborative environment.<br><br>Responsibilities:<br>• Respond to customer inquiries regarding orders with professionalism and accuracy.<br>• Investigate and resolve order-related issues by coordinating with internal departments such as logistics, billing, and warehousing.<br>• Maintain detailed and accurate records of customer interactions in the company’s CRM system.<br>• Escalate complex issues to senior team members or management for timely resolution.<br>• Proactively identify customer needs and recommend appropriate solutions or services to enhance their experience.<br>• Collaborate with internal teams to improve customer support processes and overall satisfaction.<br>• Meet or exceed key performance metrics, including response time, resolution rates, and customer satisfaction.<br>• Stay informed about company products, services, and policies to provide accurate and up-to-date information.<br>• Contribute to a supportive and collaborative team environment by sharing insights and suggestions for process improvements.
