We are looking for an experienced Customer Service Representative to join our team in Lake Mary, Florida. This is a Contract-to-permanent position ideal for someone seeking a long-term opportunity in a dynamic, customer-focused environment. You will play a vital role in providing technical support and troubleshooting assistance to customers over inbound calls.<br><br>Responsibilities:<br>• Handle a high volume of inbound customer calls efficiently and professionally.<br>• Provide technical support and troubleshooting guidance for hot tub-related inquiries.<br>• Assist customers with resolving issues using clear communication and problem-solving skills.<br>• Maintain accurate records by performing data entry tasks in various systems.<br>• Utilize tools like Microsoft Excel and Zendesk to manage and track customer interactions.<br>• Collaborate with team members to ensure seamless service delivery.<br>• Stay informed about product updates to provide accurate information to customers.<br>• Uphold company standards for customer satisfaction and service quality.<br>• Follow established procedures and guidelines during every customer interaction.

• Proven experience in a call center or customer service role handling inbound calls.<br>• Strong problem-solving skills, particularly in technical troubleshooting.<br>• Proficiency in data entry and familiarity with systems such as Zendesk.<br>• Competency in Microsoft Excel and Word for tracking and reporting purposes.<br>• Exceptional verbal communication skills and a customer-focused attitude.<br>• Ability to manage multiple tasks and prioritize effectively.<br>• Willingness to commit to a long-term position with growth potential.<br>• High level of professionalism and reliability in daily responsibilities.

<h3 class="rh-display-3--rich-text">TalentMatch^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.</p>