We are looking for a dedicated Customer Service Representative to join our team in Fayetteville, Arkansas. This is an entry-level position with an opportunity for long-term growth, offering potential for motivated individuals. You will play a key role in delivering exceptional service to our clients while working in an onsite call center environment.<br><br>Responsibilities:<br>• Respond to client inquiries through inbound calls, ensuring accurate and timely assistance.<br>• Document customer interactions by creating and updating cases in the case management system.<br>• Maintain daily productivity logs to monitor performance and identify opportunities for improvement.<br>• Participate in special projects, including site testing and client support initiatives, as directed by leadership.<br>• Conduct outbound calls to clients to address complex issues requiring additional follow-up.<br>• Adapt to evolving processes and policies as communicated by the leadership team.<br>• Uphold professionalism and confidentiality while resolving customer concerns.<br>• Collaborate with team members to ensure seamless service delivery and achieve shared goals.<br>• Stay informed about company products and services to provide accurate information to clients.

• High School Diploma or equivalent is required.<br>• Proven experience in customer service within a fast-paced environment.<br>• Strong verbal and written communication skills.<br>• Exceptional attention to detail and ability to multitask effectively.<br>• Demonstrated empathy and ability to remain calm under pressure.<br>• Proficiency in computer applications, including internet use and Microsoft Excel.<br>• Solid analytical skills for interpreting incidents and resolving issues.<br>• Ability to work independently while contributing to team objectives.

<h3 class="rh-display-3--rich-text">TalentMatch^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.</p>