We are looking for a dedicated Medical Customer Service Representative to join our team in New Milford, Connecticut. This is a long-term contract position requiring exceptional communication skills and a strong ability to handle high call volumes in a fast-paced environment. Ideal candidates will bring prior experience in medical or insurance settings, contributing to seamless patient scheduling and registration. Responsibilities: • Schedule appointments for new patients across all physicians, ensuring adherence to the core and on-call schedules. • Update daily physician schedules promptly based on any changes, following established protocols. • Accurately complete patient registration details, including appointment reasons, physician preferences, and insurance information. • Collect essential meaningful use data such as ethnicity, smoking history, active medications, and allergies. • Prepare accounts by printing daily charge tickets, verifying co-pay collection, and reviewing eligibility reports. • Confirm insurance requirements for physician referrals and ensure all pre-certifications are obtained for radiology tests and specialty services. • Maintain comprehensive patient logs for tracking registration activities and ensure data accuracy. • Efficiently handle incoming calls, connecting callers to appropriate extensions and paging staff when necessary. • Process pre-authorizations for medical services, including faxing approvals to facilities and updating system records. • Follow up daily on pending orders, securing additional documentation as required by insurance providers.

• Proven experience in high-volume call center environments, preferably within medical or insurance sectors. • Strong customer service skills with the ability to handle inbound and outbound calls effectively. • Familiarity with medical office procedures, including patient scheduling and data entry. • Knowledge of insurance pre-certification processes and requirements. • Proficiency in collecting and entering detailed patient information accurately. • Ability to manage multiple tasks simultaneously while maintaining attention to detail. • Excellent verbal and written communication skills. • Comfortable working in an office-based environment.

<h3 class="rh-display-3--rich-text">TalentMatch®</h3> Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.

New Milford, CT
onsite
Temporary
19.00 - 20.00 USD / Hourly
We are looking for a dedicated Medical Customer Service Representative to join our team in New Milford, Connecticut. This is a long-term contract position requiring exceptional communication skills and a strong ability to handle high call volumes in a fast-paced environment. Ideal candidates will bring prior experience in medical or insurance settings, contributing to seamless patient scheduling and registration. Responsibilities: • Schedule appointments for new patients across all physicians, ensuring adherence to the core and on-call schedules. • Update daily physician schedules promptly based on any changes, following established protocols. • Accurately complete patient registration details, including appointment reasons, physician preferences, and insurance information. • Collect essential meaningful use data such as ethnicity, smoking history, active medications, and allergies. • Prepare accounts by printing daily charge tickets, verifying co-pay collection, and reviewing eligibility reports. • Confirm insurance requirements for physician referrals and ensure all pre-certifications are obtained for radiology tests and specialty services. • Maintain comprehensive patient logs for tracking registration activities and ensure data accuracy. • Efficiently handle incoming calls, connecting callers to appropriate extensions and paging staff when necessary. • Process pre-authorizations for medical services, including faxing approvals to facilities and updating system records. • Follow up daily on pending orders, securing additional documentation as required by insurance providers.
2025-10-01T17:24:10Z