We are looking for a dedicated and personable Patient Engagement Customer Service Representative to join our team. In this Contract-to-permanent position, you will play a key role in supporting patients by addressing their inquiries and ensuring a seamless customer service experience. This is an excellent opportunity to bring your communication skills and problem-solving abilities to the healthcare industry. ** two weeks of training M-F 9-5 then the shift is 12pm-8pm Responsibilities:• Respond promptly to inbound calls, addressing patient inquiries and concerns with professionalism and empathy.• Make outbound calls to follow up on patient needs and provide timely updates.• Accurately process and manage order entries, ensuring all details are documented correctly.• Collaborate with team members to resolve customer issues and provide solutions.• Maintain a thorough understanding of company policies and procedures to deliver consistent and accurate information.• Utilize call center tools and systems to track and manage customer interactions.• Uphold a high standard of service quality to enhance the patient experience.• Identify opportunities for process improvements to streamline customer service operations.• Communicate effectively with patients, healthcare providers, and internal teams to ensure a cohesive approach.• Adhere to company guidelines and compliance standards in all interactions.

• Previous experience in a customer service or call center role is required. • Strong verbal and written communication skills, with the ability to handle inquiries professionally. • Proficiency in managing both inbound and outbound calls. • Familiarity with order entry systems and processes. • Strong organizational skills and attention to detail. • Ability to work effectively in a fast-paced and dynamic environment. • Knowledge of the healthcare industry is a plus but not mandatory. • Demonstrated problem-solving skills and a commitment to excellent customer support.

<h3 class="rh-display-3--rich-text">TalentMatch®</h3> Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.

Roslyn Heights, NY
onsite
Contract / Temporary to Hire
22.80 - 26.40 USD / Hourly
We are looking for a dedicated and personable Patient Engagement Customer Service Representative to join our team. In this Contract-to-permanent position, you will play a key role in supporting patients by addressing their inquiries and ensuring a seamless customer service experience. This is an excellent opportunity to bring your communication skills and problem-solving abilities to the healthcare industry. ** two weeks of training M-F 9-5 then the shift is 12pm-8pm Responsibilities:• Respond promptly to inbound calls, addressing patient inquiries and concerns with professionalism and empathy.• Make outbound calls to follow up on patient needs and provide timely updates.• Accurately process and manage order entries, ensuring all details are documented correctly.• Collaborate with team members to resolve customer issues and provide solutions.• Maintain a thorough understanding of company policies and procedures to deliver consistent and accurate information.• Utilize call center tools and systems to track and manage customer interactions.• Uphold a high standard of service quality to enhance the patient experience.• Identify opportunities for process improvements to streamline customer service operations.• Communicate effectively with patients, healthcare providers, and internal teams to ensure a cohesive approach.• Adhere to company guidelines and compliance standards in all interactions.
2025-10-07T16:58:54Z