We are looking for an experienced Service Specialist to join our team in Chicago, Illinois. This long-term contract position involves providing comprehensive post-implementation support to clients, ensuring their needs are addressed efficiently and improving overall satisfaction. The ideal candidate will excel at building strong relationships with stakeholders, managing administrative tasks, and delivering exceptional service. Responsibilities: • Offer prompt and detail-oriented support to clients, addressing inquiries and resolving issues to enhance client satisfaction. • Maintain accurate and up-to-date customer records by updating administrative systems and documenting policyholder interactions. • Develop trust-based relationships with internal teams, employer groups, and external stakeholders to foster collaboration. • Execute administrative tasks effectively, including premium billing and account updates, ensuring compliance with company policies. • Meet or exceed departmental standards for quality, customer satisfaction, and key performance indicators (KPIs). • Identify and address issues proactively, implementing remediation strategies and escalating concerns when necessary. • Utilize critical thinking and problem-solving skills to manage diverse client needs and deliver tailored solutions. • Collaborate with cross-functional teams to ensure seamless service delivery and support sales efforts. • Apply project management principles to organize and prioritize work across multiple functions. • Perform additional duties as assigned to support organizational goals.

• Strong verbal and written communication skills, with the ability to convey information clearly and professionally. • Demonstrated interpersonal and customer service expertise, fostering positive relationships. • Proficiency in computer systems and the ability to quickly adapt to multiple platforms. • Capability to manage work across various functions, demonstrating organizational and time management skills. • Proven ability to build trust-based relationships with internal and external stakeholders. • Critical thinking and problem-solving skills to identify issues and implement effective solutions. • Personal accountability and initiative in managing responsibilities. • Familiarity with insurance processes, premium billing, and administrative procedures.

<h3 class="rh-display-3--rich-text">TalentMatch®</h3> Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.

Chicago, IL
onsite
Temporary
19.00 - 21.00 USD / Hourly
We are looking for an experienced Service Specialist to join our team in Chicago, Illinois. This long-term contract position involves providing comprehensive post-implementation support to clients, ensuring their needs are addressed efficiently and improving overall satisfaction. The ideal candidate will excel at building strong relationships with stakeholders, managing administrative tasks, and delivering exceptional service. Responsibilities: • Offer prompt and detail-oriented support to clients, addressing inquiries and resolving issues to enhance client satisfaction. • Maintain accurate and up-to-date customer records by updating administrative systems and documenting policyholder interactions. • Develop trust-based relationships with internal teams, employer groups, and external stakeholders to foster collaboration. • Execute administrative tasks effectively, including premium billing and account updates, ensuring compliance with company policies. • Meet or exceed departmental standards for quality, customer satisfaction, and key performance indicators (KPIs). • Identify and address issues proactively, implementing remediation strategies and escalating concerns when necessary. • Utilize critical thinking and problem-solving skills to manage diverse client needs and deliver tailored solutions. • Collaborate with cross-functional teams to ensure seamless service delivery and support sales efforts. • Apply project management principles to organize and prioritize work across multiple functions. • Perform additional duties as assigned to support organizational goals.
2025-09-06T22:34:04Z