We are looking for a dedicated Customer Service Representative to join our team in Mount Pleasant, South Carolina. This is a Contract to permanent position, offering an excellent opportunity to contribute to a service-oriented environment. The role requires flexibility to work rotating shifts, including weekends and holidays, and a strong focus on accuracy in data entry.<br><br>Responsibilities:<br>• Provide exceptional customer support by answering inbound calls and addressing customer inquiries promptly.<br>• Manage outbound calls to follow up on customer requests or resolve issues.<br>• Accurately process orders and update information through heavy data entry tasks.<br>• Ensure a high level of attention to detail in all customer interactions and documentation.<br>• Collaborate with team members to maintain smooth operations and meet service standards.<br>• Handle weekend and holiday shifts with reliability and commitment.<br>• Maintain a detail-oriented and courteous demeanor while managing high call volumes.<br>• Identify and escalate complex issues to appropriate departments for resolution.<br>• Stay informed about company policies and procedures to provide accurate information to customers.
We are looking for a dedicated Member Service Representative to join our team in Somerville, Massachusetts. In this Contract to permanent position, you will play a key role in delivering excellent customer service to credit union members while handling financial transactions and inquiries. This role is perfect for someone with a passion for assisting clients and ensuring accuracy in daily operations.<br><br>Responsibilities:<br>• Provide exceptional customer service to credit union members by addressing inquiries and resolving concerns.<br>• Process routine financial transactions such as deposits, withdrawals, and loan payments with precision.<br>• Open new accounts for both new and existing members, ensuring a seamless onboarding experience.<br>• Promote and cross-sell credit union services, including electronic banking options and debit cards.<br>• Accept loan applications, process requests, and disburse approved loans in compliance with policies.<br>• Handle cash transactions, maintain accurate balances, and perform vault teller responsibilities.<br>• Ensure adherence to federal and state banking regulations, including Bank Secrecy Act and Anti-Money Laundering requirements.<br>• Assist with debit card processing, including ordering cards, reviewing activity, and addressing member concerns.<br>• Support inventory management and perform duties related to retail sales operations as needed.<br>• Take on additional tasks as assigned to support team operations.
We are looking for a Customer Service Representative to join our team in Greenville, South Carolina. In this Contract to permanent role, you will play a key part in ensuring smooth communication, order processing, and customer satisfaction within the healthcare and social assistance industry. This position offers an excellent opportunity to work collaboratively across teams and directly assist customers.<br><br>Responsibilities:<br>• Respond to customer inquiries via phone and email with professionalism and efficiency.<br>• Process customer orders accurately and ensure timely tracking and delivery.<br>• Collaborate with internal teams to resolve customer issues and streamline workflows.<br>• Maintain detailed records of customer interactions and order statuses using relevant software.<br>• Utilize tools like Outlook and Teams to manage communications and scheduling effectively.<br>• Address inbound calls and emails promptly, providing clear and helpful information.<br>• Support data entry tasks to ensure the integrity of customer and order information.<br>• Coordinate with shipping providers to monitor and update delivery timelines.<br>• Assist in scheduling appointments and managing calendars for client services.<br>• Deliver exceptional service while adhering to business casual attire guidelines.
We are looking for a motivated Customer Service Representative to join our team on a contract basis in Santa Clara, California. This role involves engaging directly with customers to ensure a smooth and efficient check-in process, as well as providing clear directions and assistance as needed. If you enjoy working in a fast-paced environment and have a passion for delivering excellent customer experiences, we encourage you to apply.<br><br>Responsibilities:<br>• Facilitate the customer check-in process using provided technology such as iPads.<br>• Provide clear and accurate directions to guests to ensure they navigate the venue efficiently.<br>• Maintain a friendly and attentive demeanor while interacting with customers.<br>• Address customer inquiries or concerns promptly and effectively.<br>• Collaborate with team members to ensure seamless operations during events.<br>• Monitor and manage traffic flow to avoid congestion and ensure safety.<br>• Report any technical or operational issues to the appropriate team members.<br>• Uphold company standards for excellent customer service at all times.
<p>🌟 <strong>Billing & Customer Care Representative</strong></p><p><br></p><p><strong>Contract-to-Hire | High-Touch Customer Support | Relationship-Focused Role</strong></p><p>Are you a people‑first problem solver who loves building strong relationships and delivering an exceptional customer experience? Do you thrive when helping customers understand their accounts, resolving issues, and providing friendly, solution‑oriented support?</p><p><br></p><p>We’re hiring a <strong>Billing & Customer Care Representative</strong> for a rapidly growing organization. The right individual will be the voice of the company and a trusted partner to customers. This role blends<strong> customer service</strong>, relationship management, and light billing support—focusing on helping customers understand invoices, payments, and account activity in a clear and positive way.</p><p><br></p><p>If you enjoy connecting with others, staying organized, and turning customer interactions into long-term partnerships, this role is for you.</p><p><br></p><p>⭐ <strong>What You’ll Do</strong></p><p><strong>Customer Service & Relationship Building (Primary Focus)</strong></p><ul><li>Assist with customer questions, account updates, service concerns, and billing inquiries</li><li>Build strong, trusting relationships with customers through warm, professional communication</li><li>Respond to calls and emails with empathy, urgency, and problem‑solving mindset</li><li>Provide clear explanations of services, billing details, and account status</li><li>Partner with internal teams to resolve customer issues and ensure a seamless experience</li><li>Track customer interactions, follow up proactively, and ensure timely resolutions</li></ul><p><br></p><p>📄 <strong>Billing Support (Customer Relations–Focused)</strong></p><p><em>(No heavy accounting work or posting payments)</em></p><ul><li>Assist customers with understanding invoices, service charges, and account balances</li><li>Process billing adjustments or credits as directed</li><li>Enter and update customer information accurately into billing and CRM systems</li><li>Support the AR team by communicating billing timelines, expectations, and updates to customers</li><li>Review accounts for discrepancies and work with customers to gather or clarify needed information</li><li>Ensure customers feel supported and informed throughout the billing process</li></ul><p><br></p><p>🔧 <strong>Administrative & System Tasks</strong></p><ul><li>Maintain customer account records with accuracy and attention to detail</li><li>Document communication and updates in internal systems</li><li>Assist with light reporting, account notes, or follow‑up tracking as needed</li><li>Collaborate with team members to improve customer workflows and service processes</li></ul>
We are looking for an experienced Customer Service Representative to join our team in Chicago, Illinois. In this role, you will provide excellent service to members by addressing their inquiries, resolving issues, and guiding them through processes with professionalism and care. This is a long-term contract position that offers the opportunity to work in a dynamic and impactful non-profit environment.<br><br>Responsibilities:<br>• Respond to inbound calls with empathy and efficiency, ensuring member satisfaction.<br>• Accurately update and maintain member information in the system.<br>• Provide detailed explanations of policies and procedures to members.<br>• Offer guidance on best practices and necessary documentation.<br>• Utilize SharePoint and web-based member databases for seamless data management.<br>• Collaborate with team members to address complex member concerns.<br>• Manage order entry tasks and ensure data accuracy.<br>• Communicate effectively with bilingual Spanish-speaking members, if applicable.<br>• Uphold professionalism, punctuality, and attention to detail.<br>• Perform additional customer service tasks as required.
Customer Care Representative – Mortgage Services<br><br>Location: Tempe, AZ (On-site, Rio Salado Pkwy & Loop 101)<br><br>Pay: $20/hour<br><br>Employment Type: Full-Time <br><br>Industry: Mortgage & Financial Services<br><br>About the Role<br>Robert Half is partnering with a rapidly growing national mortgage and financial services company in Tempe to hire multiple Customer Care Representatives. This is an excellent entry-level opportunity for candidates looking to begin a career in the mortgage industry. The role is 100% on-site in a modern, high-volume call center environment.<br><br>Position Overview<br>As a Universal Customer Care Agent, you will support mortgage customers through both inbound and outbound calls. You’ll assist callers with questions regarding payments, escrow, and general account inquiries, as well as reach out to customers who may be past due on their mortgage payments.<br><br>Key Responsibilities<br>• Handle inbound calls regarding mortgage payments, escrow questions, and general loan support.<br>• Conduct outbound calls to customers regarding missed or past-due payments.<br>• Provide clear, accurate, and customer-focused assistance across all inquiries.<br>• Document all customer interactions in the internal system with accuracy and attention to detail.<br>• Follow all compliance standards and customer care guidelines.<br>• Participate in ongoing training and coaching sessions.<br><br>Schedule<br>Full-time – 40 hours/week<br>Monday–Friday schedules:<br>• Fall/Winter: 10:00 AM – 7:00 PM<br>• Spring/Summer: 9:00 AM – 6:00 PM<br>Monthly Saturday rotation (1 per month):<br>• Fall/Winter: 8:00 AM – 12:00 PM<br>• Spring/Summer: 7:00 AM – 11:00 AM<br><br>Training<br>• 2 weeks paid classroom training<br>• 1 week of shadow-based training with tenured representatives<br><br>Qualifications<br>• Prior customer service experience required (call center, administrative support, retail customer care, receptionist, or related).<br>• Strong communication and problem solving skills.<br>• Ability to manage a high call volume with professionalism.<br>• Comfortable working on-site Monday through Friday with availability one Saturday per month.<br>• Interest in learning the mortgage industry and growing within the organization.<br><br>Why This Opportunity?<br>• Entry point into a stable and growing mortgage and financial services field<br>• Structured training and development<br>• Consistent full-time hours and long-term career path potential
<p>We are looking for a meticulous Customer Service Representative to join our team located in a Vienna, Virginia. As a Customer Service Representative, you will be primarily tasked with maintaining customer accounts, resolving customer queries, and processing customer applications. This role offers a contract employment opportunity working onsite Monday to Friday.</p><p>Responsibilities:</p><p>• Efficiently address and resolve customer inquiries</p><p>• Conduct regular monitoring and maintenance of customer accounts</p><p>• Scheduling appointments</p><p>• Ensure customer records are accurate and up to date</p><p>• Uphold high standards of customer service at all times</p><p>• Utilize Microsoft Word, Excel, and Outlook for various tasks.</p><p>• Handle both inbound and outbound customer calls and follow up with emails.</p><p>• Document all customer interactions and communications. </p><p>• Perform updating heavy data entry into internal system.</p><p><br></p>
We are looking for a dedicated and personable Customer Service Representative to join our team in Charlotte, North Carolina. In this role, you will play a key part in ensuring smooth customer interactions and supporting operational processes. This is a long-term contract position ideal for someone with excellent communication skills and proficiency in computer systems.<br><br>Responsibilities:<br>• Communicate effectively with customers and builders to address inquiries and provide solutions.<br>• Create and process sales orders for installation and service requests.<br>• Schedule service and installation appointments efficiently, ensuring timely delivery.<br>• Utilize Microsoft Excel and other web-based portals to manage and update customer data.<br>• Maintain order accuracy by updating systems and documenting relevant information.<br>• Respond to inbound and outbound calls with professionalism and a customer-focused attitude.<br>• Collaborate with teammates to ensure seamless operations and resolve issues.<br>• Draft clear and concise email correspondence to customers and internal teams.<br>• Take detailed notes and actively participate in training sessions to learn systems and processes.
<p>We are looking for a <strong>Customer Service Representative</strong> to join our team in St. Paul, MN for a short-term assignment. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about providing excellent customer service. The primary focus of this position is to assist customers by answering inquiries, processing requests, and supporting internal teams with administrative tasks.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide friendly and professional customer service via phone, email, and in-person interactions.</li><li>Address customer inquiries, concerns, and complaints in a timely and efficient manner.</li><li>Process orders, returns, and account updates while ensuring accuracy.</li><li>Maintain and update customer records in company databases.</li><li>Assist with data entry, documentation, and administrative support as needed.</li><li>Collaborate with internal teams to resolve customer issues and ensure smooth operations.</li><li>Follow company policies and procedures to ensure compliance and consistency in customer service delivery.</li><li>Identify opportunities for process improvements to enhance the customer experience.</li></ul><p><br></p>
<p>We are looking for a dedicated Customer Service Representative to join our team on a contract basis in Eagan, Minnesota. In this role, you will play a key part in ensuring customer satisfaction by addressing inquiries, managing logistics, and providing efficient support. Your attention to detail and ability to multitask will support the smooth flow of operations, from coordinating shipments and receiving deliveries to maintaining accurate records and facilitating essential communications. This is an excellent opportunity to contribute to a fun and dynamic industry. </p><p><br></p><p>Responsibilities:</p><p>• Respond promptly and professionally to customer inquiries via phone, email, or other communication channels.</p><p>• Coordinate and manage logistics to ensure timely service delivery, including accurately tracking and documenting the weight of all inbound and outbound trucks.</p><p>• Perform general office tasks, including data entry and document management.</p><p>• Maintain accurate records of customer interactions and follow-ups.</p><p>• Communicate effectively with internal teams to resolve customer issues.</p><p>• Provide clear and concise information about services to customers.</p><p>• Monitor service requests and escalate issues when necessary.</p><p>• Support team members with administrative tasks to enhance overall efficiency.</p><p>• Ensure compliance with company policies and procedures during all customer interactions.</p>
We are looking for a dedicated Customer Service Representative to join our team in Racine, Wisconsin. In this role, you will play a vital part in ensuring customer satisfaction by handling inquiries, processing orders, and delivering exceptional service. This is a contract position with the potential for long-term employment, offering an excellent opportunity to grow within a non-profit organization.<br><br>Responsibilities:<br>• Respond to incoming calls from customers, addressing their questions and resolving concerns in a timely manner.<br>• Process orders accurately and efficiently to meet customer needs.<br>• Provide detailed information regarding products and services, ensuring clear communication and understanding.<br>• Handle both inbound and outbound calls to support customer inquiries and follow-ups.<br>• Maintain accurate records of customer interactions and transactions within the system.<br>• Collaborate with team members to ensure seamless service delivery.<br>• Identify and escalate complex issues to the appropriate department when necessary.<br>• Demonstrate professionalism and empathy in all customer interactions.<br>• Proactively address customer needs to enhance satisfaction and loyalty.
We are looking for dependable and motivated individuals to join our team as Customer Service Representatives in Irvine, California. In this role, you will provide exceptional support to customers, ensuring their needs are met with professionalism and efficiency. This is a Contract to permanent position offering an excellent opportunity to showcase your customer service expertise and grow within the organization.<br><br>Responsibilities:<br>• Handle incoming customer inquiries with professionalism and a focus on delivering accurate and timely solutions.<br>• Provide support through various communication channels, including phone and email, ensuring customer satisfaction.<br>• Resolve issues proactively by identifying customer needs and offering appropriate solutions.<br>• Maintain detailed and accurate records of customer interactions in the system.<br>• Collaborate with team members to ensure consistent service quality and meet department goals.<br>• Stay informed about company policies and procedures to effectively assist customers.<br>• Follow established protocols to escalate complex issues to higher-level support when necessary.<br>• Contribute to improving processes and workflows to enhance the customer experience.<br>• Demonstrate a commitment to reliability and punctuality in daily operations.<br>• Adapt to changes in procedures and systems while maintaining high-quality service.
<p>We are seeking an experienced Customer Service Representative to support a high‑volume repair intake environment within the medical device space (endoscopy, sports medicine, and related products). This role is fully remote and requires working Pacific Standard Time hours. The ideal candidate has prior experience in a phone and email queue, strong customer communication skills, and comfort working in a fast‑paced virtual or call‑center environment.</p><p>Key Responsibilities:</p><ul><li>Handle inbound and outbound calls through a round‑robin phone system (Genesis), supporting a high‑volume call queue with scheduled breaks for email work and personal time.</li><li>Serve as the first point of contact for repair intake requests, including endoscopy and sports medicine equipment.</li><li>Address customer inquiries, complaints, and repair‑related claims in a professional and efficient manner.</li><li>Provide support for sales‑related activities, including promotions, installations, and purchase order processing.</li><li>Accurately document customer interactions, repair requests, and case details in ServiceMax/Salesforce (SAP preferred).</li><li>Maintain compliance with consumer laws, internal procedures, and established service guidelines.</li><li>Collaborate with internal teams to improve customer experience based on feedback and service trends.</li><li>Monitor customer interactions to identify opportunities for process improvement and enhanced communication.</li><li>Support repair supervisors and customer care teams by ensuring consistent, high‑quality service delivery.</li></ul><p><br></p>
<p><strong>Customer Service Representative (Full-Time contract to hire)</strong></p><p>We are seeking an experienced Customer Service Representative responsible for providing professional, timely, consistent, and efficient support to clients, customers, and internal stakeholders. This role supports mission‑driven work that helps create safer environments for individuals who work around specialized equipment and technology.</p><p><strong>Job Responsibilities & Core Functions</strong></p><ul><li>Manage customer issues from start to finish by coordinating with internal departments and ensuring complete resolution.</li><li>Respond promptly and accurately to all incoming phone and email inquiries, including questions related to billing, credits, and account changes.</li><li>Enter and update customer information, orders, adjustments, and cancellations in internal databases.</li><li>Navigate multiple internal systems throughout the day to deliver high‑quality customer service.</li><li>Provide timely feedback to management regarding customer concerns or service failures.</li><li>Participate in special projects as assigned.</li><li>Mandatory overtime may be required based on business needs.</li></ul>
<p>We are looking for a Customer Service Representative to join our team located in a Fairfax, Virginia. The Customer Service Representative will be responsible for delivering excellent service to clients, resolving inquiries efficiently, and ensuring a positive customer experience at every touchpoint. This role involves phone, email, and online interaction, managing orders, troubleshooting, and escalating issues as needed. </p><p><br></p><p>Key Responsibilities:</p><ul><li>Respond to customer inquiries via phone, email, chat, or in person in a prompt, courteous manner.</li><li>Resolve product or service problems by clarifying the customer's complaint, determining the cause, selecting, and explaining the best solution.</li><li>Process orders, forms, applications, and requests accurately.</li><li>Maintain detailed and accurate records of customer interactions and transactions.</li><li>Collaborate with internal teams to address customer needs or escalate issues.</li><li>Actively participate in ongoing training, team meetings, and contribute to continuous improvement efforts. (Based on general knowledge.)</li></ul>
<p>We are offering a contract to hire employment opportunity for a Customer Service Representative in Mount Pleasant, Pennsylvania. This role is with a global industrial distribution company and involves building ongoing business relationships with our customers through repeated contact and consultation. As a Customer Service Representative, you will be providing expert assistance to a wide variety of questions and problems. Unlike most CSR roles, you will build ongoing business relationships with our customers through repeated contact and consultation. As this is a service and parts center, our ability to get customers’ business often depends on your ability to quickly and efficiently provide them with just the right parts and/or solutions – especially when customers are experiencing costly equipment breakdowns. You will also occasionally have hands-on duties that will require mechanical aptitude. Hours: either 7:30AM or 8AM – 4:30PM or 5PM. Depending on your start time. Pay : $18- 20</p><p><br></p><p>• Assist customers by phone and in person at our facility</p><p>• Help customers get the parts they need</p><p>• Interact extensively with customers to clarify their needs, research, and recommend parts</p><p>• Meet / exceed monthly sales goals while increasing customer satisfaction</p><p>• Provide quotes</p><p>• Take orders</p><p>• Provide post order service</p><p>• Physically measure specs on a wide variety of parts</p><p>REQUIREMENTS</p><p>Our Customer Service Representatives are self-motivated and driven by a desire to exceed expectations. They have strong prioritization and multitasking skill, a sense of urgency, and display excellent verbal and written communication. Interpersonal skills and the ability to establish rapport, build solid relationships with a wide variety of customers are critical. </p><p>Specific qualifications for the role include:</p><p>• Minimum 6 months of customer service experience</p><p>• Mechanical and mathematical aptitude</p><p>• Excellent telephone skills</p><p>• Ability and desire to learn new systems and processes quickly</p><p>• Strong computer skills, particularly Excel</p><p>• High school diploma or equivalent</p><p>• Valid driver's license and clean driving record (MVR)</p><p>• SAP / ERP experience, preferred</p><p>• Knowledge of industrial distribution products and hydraulics, preferred</p>
We are looking for a dedicated Customer Service Representative to join our team in Waukesha, Wisconsin. In this Contract to permanent position, you will play a pivotal role in ensuring customer satisfaction by addressing inquiries and processing orders efficiently. This is an excellent opportunity to contribute to the success of a non-profit organization while showcasing your communication and problem-solving skills.<br><br>Responsibilities:<br>• Handle incoming customer inquiries with professionalism and provide prompt resolutions to their concerns.<br>• Process customer orders accurately while maintaining attention to detail.<br>• Collaborate with other team members to ensure seamless communication and customer service delivery.<br>• Manage both inbound and outbound calls, addressing customer needs effectively.<br>• Maintain accurate records of customer interactions and transactions.<br>• Provide product and service information to customers in a clear and concise manner.<br>• Resolve complaints and escalate issues when necessary to ensure customer satisfaction.<br>• Prioritize tasks to meet performance metrics and deadlines.<br>• Continuously improve knowledge of company policies and procedures to enhance service quality.<br>• Support the team in achieving customer service goals and objectives.
<p>We are looking for a dedicated Customer Service Representative to deliver exceptional customer support and ensure smooth communication between clients and the company. This position involves addressing inquiries, resolving complaints, and guiding customers through various services and solutions. As this is a long-term contract role, it offers stability and the opportunity to develop strong relationships while enhancing customer satisfaction.</p><p><br></p><p>Responsibilities:</p><p>• Respond promptly to customer inquiries through various channels, ensuring a positive and attentive experience.</p><p>• Handle and resolve customer complaints by identifying issues and offering suitable solutions.</p><p>• Maintain accurate records of customer interactions, including details of inquiries, complaints, and resolutions.</p><p>• Collaborate with team members to address complex issues and ensure seamless service.</p><p>• Educate customers on the company's products and services to enhance their understanding and usage.</p><p>• Manage order entry processes efficiently, ensuring accuracy and timeliness.</p><p>• Handle inbound and outbound calls, providing support and guidance to customers.</p><p>• Follow up with customers to ensure their issues are fully resolved and they are satisfied with the service.</p><p>• Demonstrate strong problem-solving skills to address customer challenges effectively.</p><p>• Maintain a high level of attention to detail and empathy in all customer interactions.</p><p>The hourly salary range for this position is $18.00 to $20.00. Benefits available to contract/temporary professionals, include medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit Robert Half Benefits Website for more information.</p>
<p>Robert Half Administrative & Customer Support division is seeking a detailed Customer Service Representative to join our client in Sparks, Nevada. This Contract to permanent role is ideal for someone who is detail oriented, thrives in a fast-paced environment, and enjoys providing exceptional service to customers. The position involves front office support, handling payments, and addressing customer concerns with tact and efficiency.</p><p><br></p><p>Responsibilities:</p><p>• Greet customers and manage interactions</p><p>• Process and collect payments accurately and efficiently.</p><p>• Handle customer inquiries, including resolving complaints and providing solutions.</p><p>• Answer inbound and outbound calls promptly and professionally.</p><p>• Maintain detailed and accurate records through clerical and receptionist duties.</p><p>• Complete required paperwork with precision and attention to detail.</p><p>• Manage tasks in a calm and organized manner, even when dealing with challenging situations.</p><p><br></p><p>If interested please apply today, and for immediate consideration call us at 775-828-1353</p>
<p>Our client in the Latrobe area is looking for a Customer Service/Sales Representative and it is a contract to hire position. Pay is $22-$24, dependent on experience. Business casual and hours for this position will be: 8:00AM – 4:30PM, 1 hour lunch</p><p><br></p><p>As a Customer Service / Sales Representative, you will serve as a key link between the company and our customers — providing exceptional service while actively driving business growth. This role combines inside sales and customer support: you’ll respond to incoming inquiries, manage existing accounts, and proactively seek out new customers through outbound calling and business development efforts. You will work closely with our sales, production, and logistics teams to ensure customers receive timely, accurate information and the high-quality service the company is known for. The ideal candidate is energetic, self-motivated, and eager to grow our customer base and expand sales within the assigned territory, all while maintaining strong, long-term relationships with existing clients.</p><p><br></p><p>Key Responsibilities</p><p><br></p><p>Respond to inbound customer inquiries via phone, email, or online portals in a timely and professional manner.</p><p>Process orders accurately, verify customer information, and coordinate with internal teams to ensure on-time delivery.</p><p>Resolve customer issues or complaints, escalate when necessary, and follow through to ensure customer satisfaction.</p><p>Maintain and update customer records in our CRM or order management system.</p><p>Conduct outbound calls to prospective customers to generate new leads, build relationships, and expand our customer base.</p><p>Actively work to grow the assigned territory and develop new business opportunities through research, networking, and proactive outreach.</p><p>Identify opportunities to upsell or cross-sell products and work with the sales team to pursue these leads.</p><p>Provide product knowledge to customers and help customers select the right solutions for their equipment.</p><p>Monitor inventory availability or lead times and communicate proactively with customers about any delays or backorders.</p><p>Collaborate with other departments ensure customer expectations are met.</p><p>Meet or exceed established service and sales KPIs.</p><p><br></p>
<p>We are seeking an experienced Customer Service Representative for a contract-to-permanent opportunity within the manufacturing sector. This position offers the chance to work in a dynamic environment alongside collaborative colleagues focused on delivering outstanding customer experiences.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Accurately provide price and delivery quotations, enter customer orders, and manage schedule adjustments.</li><li>Monitor assigned customer accounts, including demand forecasting, order expediting, and ongoing account detail maintenance.</li><li>Work in partnership with sales, supply chain, and manufacturing teams to address delivery performance concerns and ensure seamless fulfillment.</li><li>Maintain a high level of product and account knowledge through regular training and hands-on management.</li><li>Communicate commercial terms and product details confidently with customers and sales teams.</li><li>Proactively manage orders, maintaining consistent communication to exceed customer expectations.</li><li>Apply business guidelines to effectively resolve customer situations and inquiries.</li><li>Use intermediate system and Excel skills to analyze account data, identify trends, and contribute to performance improvements.</li><li>Collaborate efficiently within a team-oriented environment to support operational objectives.</li></ul>
We are looking for a dedicated Customer Service Representative to join our team in Richmond, Virginia. In this Contract-to-permanent position, you will play a key role in delivering excellent service by handling customer inquiries, resolving issues, and ensuring satisfaction. This is a great opportunity for individuals passionate about communication, problem-solving, and contributing to the success of a dynamic transport industry organization.<br><br>Responsibilities:<br>• Respond promptly to inbound calls, addressing customer inquiries and concerns with professionalism.<br>• Manage outbound calls to follow up with customers and provide necessary updates.<br>• Process orders accurately and efficiently, ensuring all customer information is correctly recorded.<br>• Handle customer complaints by identifying issues and providing effective solutions.<br>• Collaborate with team members to ensure seamless service delivery and customer satisfaction.<br>• Maintain detailed records of customer interactions, transactions, and feedback.<br>• Utilize company systems to track orders and update customer data.<br>• Provide information about products, services, and policies while maintaining a positive and helpful attitude.<br>• Identify opportunities to improve customer service processes and contribute to team goals.<br>• Stay updated on company policies and procedures to provide accurate information to customers.
We are seeking a detail-oriented Customer Service Representative to provide high-level back-office support for our diverse contract staffing client base in Highland Hills, Ohio. Responsibilities: Verify and validate payroll and billing data, identifying discrepancies and ensuring accurate processing. Respond to client inquiries using critical thinking and subject-matter expertise, particularly on payroll, billing, and funding. Set up new customers and manage data entries with accuracy and confidentiality. Maintain multiple interconnected customer databases, ensuring data consistency across systems. Update customer folders to reflect current payroll and billing instructions weekly. Process credits, rebills, and adjust accounts as needed. Advise clients on optimizing payroll and billing workflow, identifying inefficiencies, and implementing process improvements. Deliver ongoing training and support to clients, troubleshoot system issues, and guide customers through technical challenges. Transmit essential accounting and payment reports timely, including wires, ACH, A/R credits, and debits. Identify, analyze, and escalate potential risks, recurring issues, and process inefficiencies with recommended solutions.
<p>Do you possess excellent communication abilities and strong data entry skills? Robert Half is seeking personable Customer Service Representatives to assist our client’s ongoing needs in the area. The Customer Service Representative will receive and process incoming calls from customers in an accurate, efficient, and timely manner and maintain solid customer relationships by handling questions and concerns with speed. The Customer Service Representative will communicate with other departments within the company, respond to internal questions and issues, and review and process documents. This position also may require research skills to troubleshoot customer problems and will act as support for other teams within the company. </p><p> </p>
