<p>We are looking for a dedicated Customer Service Representative to join our team! In this role, you will handle customer orders, inquiries, and returns while ensuring accuracy and efficiency in every transaction. This role offers the opportunity to grow professionally while contributing to a dynamic company.</p><p><br></p><p>Responsibilities:</p><p>• Process customer orders with precision and ensure timely handling.</p><p>• Verify the accuracy and completeness of customer orders before submission.</p><p>• Monitor inventory levels to guarantee efficient order fulfillment.</p><p>• Address customer complaints professionally and courteously, ensuring resolution.</p><p><br></p>
<p><strong>🌟 Launch Your Career in Customer Service – Entry-Level Opportunities with Growth! 🌟</strong></p><p> </p><p>Are you a ready to kick-start your professional journey with a company that invests in your future? We’re hiring for <strong>Entry-Level Customer Service Representatives</strong> at a company that values fresh ideas, a great attitude, and your long-term success.</p><p> </p><p><strong>📍 Location:</strong> Reading, PA</p><p><strong>💼 Type:</strong> On-site or Hybrid options available</p><p><strong>📈 Room to Grow:</strong> YES!</p><p> </p><p><strong>What You’ll Do:</strong></p><ul><li>Be the first point of contact for customers—answering questions, solving problems, and creating a positive experience every time</li><li>Learn our products, services, and systems inside and out</li><li>Collaborate with team members to improve processes and customer satisfaction</li><li>Build your communication, problem-solving, and professional skills daily</li></ul><p><strong>Why You’ll Love It Here:</strong></p><p>✅ Supportive team and hands-on training</p><p>✅ Clear career path and promotions from within</p><p>✅ Management Trainee track available for high-potential team members</p><p>✅ Competitive pay and benefits</p><p>✅ A company culture that celebrates fresh perspectives, personal growth, and your <em>whole</em> self</p>
We are looking for a motivated Customer Service Representative to join our team in Mount Prospect, Illinois. This contract to permanent position offers a dynamic opportunity to engage with clients, resolve inquiries, and ensure excellent service delivery. If you thrive in a fast-paced environment and have a passion for helping others, we encourage you to apply.<br><br>Responsibilities:<br>• Respond promptly to inbound calls and address customer inquiries with professionalism.<br>• Provide support for both inbound and outbound call operations.<br>• Manage email correspondence to resolve client questions and concerns effectively.<br>• Perform accurate data entry to maintain and update customer records.<br>• Process orders and ensure timely entry into the system.<br>• Schedule appointments and coordinate with clients as needed.<br>• Utilize Microsoft Excel and Word to complete administrative tasks efficiently.<br>• Collaborate with team members to improve customer service processes.<br>• Deliver exceptional service to B2B clients in person at the Mount Prospect office.
We are looking for a dedicated Customer Service Representative to join our team in Belton, South Carolina. In this Contract to permanent role, you will play a key part in ensuring customer satisfaction by providing timely and detail-oriented support to clients. This position offers an excellent opportunity to contribute to a dynamic environment while developing your skills in customer service.<br><br>Responsibilities:<br>• Respond promptly to customer inquiries and provide accurate information about products and services.<br>• Manage and coordinate schedules to ensure efficient service delivery.<br>• Handle customer complaints and resolve issues effectively to maintain customer satisfaction.<br>• Document interactions and maintain up-to-date records in the system.<br>• Collaborate with team members to improve service processes and enhance overall efficiency.<br>• Identify customer needs and offer tailored solutions to meet their expectations.<br>• Monitor and report recurring issues to contribute to process improvements.<br>• Assist in training new team members on customer service protocols and tools.<br>• Follow company policies and procedures to ensure compliance and consistency in service delivery.
We are looking for a dedicated Customer Service Representative to join our team in Racine, Wisconsin. In this role, you will play a vital part in ensuring customer satisfaction by handling inquiries, processing orders, and delivering exceptional service. This is a contract position with the potential for long-term employment, offering an excellent opportunity to grow within a non-profit organization.<br><br>Responsibilities:<br>• Respond to incoming calls from customers, addressing their questions and resolving concerns in a timely manner.<br>• Process orders accurately and efficiently to meet customer needs.<br>• Provide detailed information regarding products and services, ensuring clear communication and understanding.<br>• Handle both inbound and outbound calls to support customer inquiries and follow-ups.<br>• Maintain accurate records of customer interactions and transactions within the system.<br>• Collaborate with team members to ensure seamless service delivery.<br>• Identify and escalate complex issues to the appropriate department when necessary.<br>• Demonstrate professionalism and empathy in all customer interactions.<br>• Proactively address customer needs to enhance satisfaction and loyalty.
We are looking for a dedicated Customer Service Representative to join our team in Mount Pleasant, South Carolina. This is a Contract to permanent position, offering an excellent opportunity to contribute to a service-oriented environment. The role requires flexibility to work rotating shifts, including weekends and holidays, and a strong focus on accuracy in data entry.<br><br>Responsibilities:<br>• Provide exceptional customer support by answering inbound calls and addressing customer inquiries promptly.<br>• Manage outbound calls to follow up on customer requests or resolve issues.<br>• Accurately process orders and update information through heavy data entry tasks.<br>• Ensure a high level of attention to detail in all customer interactions and documentation.<br>• Collaborate with team members to maintain smooth operations and meet service standards.<br>• Handle weekend and holiday shifts with reliability and commitment.<br>• Maintain a detail-oriented and courteous demeanor while managing high call volumes.<br>• Identify and escalate complex issues to appropriate departments for resolution.<br>• Stay informed about company policies and procedures to provide accurate information to customers.
We are looking for a dedicated Customer Service Representative to join our team in Waukesha, Wisconsin. In this Contract to permanent position, you will play a pivotal role in ensuring customer satisfaction by addressing inquiries and processing orders efficiently. This is an excellent opportunity to contribute to the success of a non-profit organization while showcasing your communication and problem-solving skills.<br><br>Responsibilities:<br>• Handle incoming customer inquiries with professionalism and provide prompt resolutions to their concerns.<br>• Process customer orders accurately while maintaining attention to detail.<br>• Collaborate with other team members to ensure seamless communication and customer service delivery.<br>• Manage both inbound and outbound calls, addressing customer needs effectively.<br>• Maintain accurate records of customer interactions and transactions.<br>• Provide product and service information to customers in a clear and concise manner.<br>• Resolve complaints and escalate issues when necessary to ensure customer satisfaction.<br>• Prioritize tasks to meet performance metrics and deadlines.<br>• Continuously improve knowledge of company policies and procedures to enhance service quality.<br>• Support the team in achieving customer service goals and objectives.
<p>Our client is seeking a proactive and detail-oriented Administrative Assistant to join their team. This role is ideal for a self-starter who can establish and optimize policies and procedures to enhance customer satisfaction and streamline sales order processes. You will collaborate closely with our sales team and customers to ensure smooth and efficient order management. This is contract to hire, fully remote (candidate has to be local to Pittsburgh as hiring manager. resides in Pittsburgh.) Pay is $23-$25, depending on experience.</p><p><br></p><p>Key Responsibilities:</p><p>• Develop and Implement Policies & Procedures – Establish clear guidelines for customer service operations, ensuring consistency and efficiency in handling inquiries, orders, and issues.</p><p>• Optimize the Sales Order Process – Evaluate and improve the current sales order workflow to increase efficiency, accuracy, and customer satisfaction.</p><p>• Collaborate with Sales Team & Customers – Act as a liaison between the sales team and customers to ensure seamless order processing and address any issues that arise.</p><p>• Ensure Customer Satisfaction – Proactively address customer concerns, resolve order discrepancies, and provide excellent service to maintain strong client relationships.</p><p>• Monitor & Report on Performance – Track key performance indicators (KPIs) and suggest improvements based on data-driven insights.</p><p><br></p><p>Company Offers:</p><p>• Fully remote work flexibility (based in locally in the Pittsburgh area)</p><p>• Competitive salary and benefits package</p><p>• Opportunities for professional growth and development with a growing organization</p><p><br></p>
We are looking for a dedicated Customer Service Representative to join our team in Plano, Texas. In this Contract to permanent position, you will play a vital role in building strong customer relationships, ensuring seamless service delivery, and addressing client needs effectively. This is an excellent opportunity to contribute to a collaborative and customer-focused environment.<br><br>Responsibilities:<br>• Build and maintain strong relationships with assigned customers by understanding their unique needs and preferences.<br>• Manage order processing, track shipments, and provide prompt updates to clients.<br>• Address customer concerns by offering personalized solutions and escalating complex issues as needed.<br>• Keep detailed and accurate records of customer interactions, transactions, and feedback.<br>• Provide product-related information, including nutritional details and compliance with food service regulations, to assist customers.<br>• Collaborate with sales, logistics, and operations teams to ensure smooth order fulfillment and high levels of customer satisfaction.<br>• Monitor customer accounts proactively to identify potential challenges and provide timely support.
<p>We are looking for a dedicated Customer Service Representative to join our client's team in Pittsfield, Massachusetts. In this Contract to permanent position, you will play a key role in delivering outstanding service and support to clients within the financial services industry. This opportunity is ideal for individuals who excel at communication, problem-solving, and providing exceptional customer experiences.</p><p><br></p><p>Responsibilities:</p><p>• Handle incoming calls professionally while addressing customer inquiries and resolving issues promptly.</p><p>• Manage outbound calls to follow up on client requests or provide additional information.</p><p>• Accurately input customer orders and maintain detailed records in the system.</p><p>• Collaborate with team members to ensure seamless customer interactions and satisfaction.</p><p>• Offer clear and concise information to clients regarding products, services, and procedures.</p><p>• Identify opportunities to enhance customer service processes and provide feedback to management.</p><p>• Maintain a thorough understanding of company policies and procedures to ensure compliance.</p><p>• Troubleshoot basic issues and escalate complex challenges to appropriate departments.</p><p>• Stay updated on industry trends and company offerings to provide accurate information.</p><p>• Demonstrate adaptability in handling diverse customer needs and scenarios.</p>
<p><strong>Customer Service & Order Processing Specialist (Onsite)</strong></p><p><strong>Schedule:</strong> Monday–Friday, 8:00 AM – 5:00 PM</p><p> <em>(Possible flexibility to shift to 7:00 AM – 4:00 PM)</em></p><p> <strong>Location:</strong> Onsite / In-Office (No remote or hybrid option)</p><p><strong>Position Overview</strong></p><p>We are seeking a detail-oriented Customer Service & Order Processing Specialist to support order management, customer communication, and shipping coordination in a fast-paced office environment. This role is fully onsite and requires strong data accuracy, customer service experience, and familiarity with EDI and shipping processes.</p><p><strong>Key Duties & Responsibilities</strong></p><ul><li>Enter and process customer purchase orders with a high level of accuracy</li><li>Perform invoicing, scanning, and document management</li><li>Use EDI systems to receive customer orders and transmit ASNs and invoices</li><li>Review incoming orders for accuracy, including part numbers, pricing, and product availability</li><li>Coordinate order fulfillment with Shipping and Distribution teams</li><li>Prepare and communicate customer-specific shipping, labeling, and documentation requirements</li><li>Schedule shipments through customer and freight carrier portals</li><li>Access customer and carrier websites to ensure compliance with shipping requirements</li><li>Communicate with customers via phone and email to support order placement, address inquiries, resolve issues, and respond to complaints</li><li>Maintain accurate records and ensure timely follow-up on all order-related activity</li></ul><p><br></p>
<p>We are looking for a detail-oriented Bilingual in Spanish Customer Service Representative to join our team in Mount Laurel, New Jersey. This is a long-term contract position, offering an opportunity to grow within the organization while delivering exceptional service to our clients. The role involves handling customer inquiries related to their account and ensuring accurate data entry in a fast-paced environment.</p><p><br></p><p>Responsibilities:</p><p>• Respond to incoming calls from customers, addressing inquiries</p><p>• Assist customers with updating personal information, such as addresses and names, in their accounts.</p><p>• Provide accurate information and direct customers to appropriate departments or personnel for further assistance.</p><p>• Maintain precise and timely data entry to ensure customer records are up to date.</p><p>• Deliver exceptional customer service while adhering to company policies and procedures.</p><p>• Log all customer interactions and follow up as necessary to ensure resolution.</p><p>• Collaborate with team members and supervisors to enhance service delivery and resolve issues efficiently.</p><p>• Stay punctual and ready to start work promptly at scheduled hours.</p><p>• Adapt to a dynamic work environment while meeting high standards of conduct</p>
We are looking for a dedicated Customer Service Representative to join our team in Cerritos, California. In this Contract to permanent role, you will provide exceptional service to customers while supporting sales efforts and contributing to team success. This position offers a hybrid work environment and opportunities to represent the company at industry events.<br><br>Responsibilities:<br>• Deliver outstanding face-to-face customer service in the showroom, ensuring a positive experience for all visitors.<br>• Collaborate with the sales team and other departments to support cross-functional initiatives.<br>• Provide assistance with training on legacy systems to ensure smooth operations.<br>• Represent the company at industry tradeshows up to six times per year, showcasing products and building relationships.<br>• Manage inbound and outbound communications, including calls and email correspondence, with professionalism.<br>• Perform accurate data entry and order processing to maintain records and support sales activities.<br>• Schedule appointments and coordinate showroom activities to optimize customer engagement.<br>• Utilize Microsoft Excel and Word to prepare reports and maintain documentation.<br>• Stay organized and multitask in a fast-paced environment, ensuring timely responses to customer needs.<br>• Travel for 3-day trips to attend tradeshows, up to six times annually, after transitioning to a permanent role.
We are looking for dependable and motivated individuals to join our team as Customer Service Representatives in Irvine, California. In this role, you will provide exceptional support to customers, ensuring their needs are met with professionalism and efficiency. This is a Contract to permanent position offering an excellent opportunity to showcase your customer service expertise and grow within the organization.<br><br>Responsibilities:<br>• Handle incoming customer inquiries with professionalism and a focus on delivering accurate and timely solutions.<br>• Provide support through various communication channels, including phone and email, ensuring customer satisfaction.<br>• Resolve issues proactively by identifying customer needs and offering appropriate solutions.<br>• Maintain detailed and accurate records of customer interactions in the system.<br>• Collaborate with team members to ensure consistent service quality and meet department goals.<br>• Stay informed about company policies and procedures to effectively assist customers.<br>• Follow established protocols to escalate complex issues to higher-level support when necessary.<br>• Contribute to improving processes and workflows to enhance the customer experience.<br>• Demonstrate a commitment to reliability and punctuality in daily operations.<br>• Adapt to changes in procedures and systems while maintaining high-quality service.
We are looking for a Customer Service Representative to join our team in Greenville, South Carolina. In this Contract to permanent role, you will play a key part in ensuring smooth communication, order processing, and customer satisfaction within the healthcare and social assistance industry. This position offers an excellent opportunity to work collaboratively across teams and directly assist customers.<br><br>Responsibilities:<br>• Respond to customer inquiries via phone and email with professionalism and efficiency.<br>• Process customer orders accurately and ensure timely tracking and delivery.<br>• Collaborate with internal teams to resolve customer issues and streamline workflows.<br>• Maintain detailed records of customer interactions and order statuses using relevant software.<br>• Utilize tools like Outlook and Teams to manage communications and scheduling effectively.<br>• Address inbound calls and emails promptly, providing clear and helpful information.<br>• Support data entry tasks to ensure the integrity of customer and order information.<br>• Coordinate with shipping providers to monitor and update delivery timelines.<br>• Assist in scheduling appointments and managing calendars for client services.<br>• Deliver exceptional service while adhering to business casual attire guidelines.
We are looking for a skilled Customer Service Representative to join our team in Waukesha, Wisconsin. This Contract to permanent position offers an excellent opportunity to deliver exceptional support, ensuring client satisfaction and maintaining efficient service operations. Ideal candidates will bring strong communication skills, problem-solving abilities, and a passion for helping others.<br><br>Responsibilities:<br>• Provide timely and detail-oriented assistance to customers by handling inbound and outbound calls.<br>• Accurately process and manage order entries to ensure seamless transactions.<br>• Address customer inquiries and resolve issues with a focus on delivering high-quality service.<br>• Collaborate with team members to maintain effective communication and problem resolution.<br>• Adhere to company policies and procedures while ensuring compliance with service standards.<br>• Maintain detailed records of customer interactions and transactions for reporting purposes.<br>• Offer solutions to improve customer satisfaction and enhance overall service delivery.<br>• Communicate product and service information clearly and effectively to customers.<br>• Handle a high volume of calls while maintaining a positive and empathetic attitude.<br>• Identify opportunities to streamline processes and improve customer experience.
We are looking for a motivated and detail-oriented Customer Service Representative to join our team in Costa Mesa, California. In this Contract to permanent position, you will play a key role in assisting customers with their inquiries, ensuring a seamless experience, and helping them navigate through new processes. This role offers flexibility and the opportunity to work remotely, but candidates local to the area are preferred.<br><br>Responsibilities:<br>• Handle 30-60 inbound customer calls daily, providing prompt and attentive assistance.<br>• Guide customers through navigation challenges on the company's updated website.<br>• Assist users with login credentials and account access issues.<br>• Address inquiries related to system updates and migration processes.<br>• Utilize Office Suite to document and manage customer interactions efficiently.<br>• Collaborate with team members to resolve complex customer issues.<br>• Maintain accurate records of customer communication using a CRM system.<br>• Offer excellent service while managing customer expectations and resolving complaints.<br>• Suggest improvements based on customer feedback to enhance service delivery.
We are looking for an experienced Customer Service Representative to join our team in Chicago, Illinois. In this role, you will provide excellent service to members by addressing their inquiries, resolving issues, and guiding them through processes with professionalism and care. This is a long-term contract position that offers the opportunity to work in a dynamic and impactful non-profit environment.<br><br>Responsibilities:<br>• Respond to inbound calls with empathy and efficiency, ensuring member satisfaction.<br>• Accurately update and maintain member information in the system.<br>• Provide detailed explanations of policies and procedures to members.<br>• Offer guidance on best practices and necessary documentation.<br>• Utilize SharePoint and web-based member databases for seamless data management.<br>• Collaborate with team members to address complex member concerns.<br>• Manage order entry tasks and ensure data accuracy.<br>• Communicate effectively with bilingual Spanish-speaking members, if applicable.<br>• Uphold professionalism, punctuality, and attention to detail.<br>• Perform additional customer service tasks as required.
<p>We are looking for an experienced Customer Service Representative to join our team in Metairie, Louisiana. This is a short-term contract to permanent position offering an excellent opportunity for career growth. The ideal candidate will excel in handling customer inquiries, managing multiple tasks efficiently, and maintaining a positive demeanor in challenging situations.</p><p><br></p><p>Responsibilities:</p><p>• Respond to a high volume of incoming calls, averaging over 100 per day, while maintaining a courteous and empathetic approach.</p><p>• Upload and organize over 20 documents daily into customer files with accuracy and efficiency.</p><p>• Provide exceptional support to irate or distressed callers, ensuring their concerns are addressed with patience and care.</p><p>• Collaborate effectively with team members to ensure seamless communication and operations.</p><p>• Utilize Microsoft Office tools, including Word, to manage documentation and correspondence.</p><p>• Operate multi-line phone systems proficiently to handle diverse customer needs.</p><p>• Demonstrate adaptability by balancing multiple tasks and priorities simultaneously.</p><p>• Maintain a pleasant and attentive attitude in all interactions, fostering positive relationships with customers and colleagues.</p><p>• Deliver consistent and reliable service to meet company standards and customer expectations.</p>
<p>We are offering a contract to hire employment opportunity for a Customer Service Representative in Mount Pleasant, Pennsylvania. This role is with a global industrial distribution company and involves building ongoing business relationships with our customers through repeated contact and consultation. As a Customer Service Representative, you will be providing expert assistance to a wide variety of questions and problems. Unlike most CSR roles, you will build ongoing business relationships with our customers through repeated contact and consultation. As this is a service and parts center, our ability to get customers’ business often depends on your ability to quickly and efficiently provide them with just the right parts and/or solutions – especially when customers are experiencing costly equipment breakdowns. You will also occasionally have hands-on duties that will require mechanical aptitude. Hours: either 7:30AM or 8AM – 4:30PM or 5PM. Depending on your start time. Pay : $18- 20</p><p><br></p><p>• Assist customers by phone and in person at our facility</p><p>• Help customers get the parts they need</p><p>• Interact extensively with customers to clarify their needs, research, and recommend parts</p><p>• Meet / exceed monthly sales goals while increasing customer satisfaction</p><p>• Provide quotes</p><p>• Take orders</p><p>• Provide post order service</p><p>• Physically measure specs on a wide variety of parts</p><p>REQUIREMENTS</p><p>Our Customer Service Representatives are self-motivated and driven by a desire to exceed expectations. They have strong prioritization and multitasking skill, a sense of urgency, and display excellent verbal and written communication. Interpersonal skills and the ability to establish rapport, build solid relationships with a wide variety of customers are critical. </p><p>Specific qualifications for the role include:</p><p>• Minimum 6 months of customer service experience</p><p>• Mechanical and mathematical aptitude</p><p>• Excellent telephone skills</p><p>• Ability and desire to learn new systems and processes quickly</p><p>• Strong computer skills, particularly Excel</p><p>• High school diploma or equivalent</p><p>• Valid driver's license and clean driving record (MVR)</p><p>• SAP / ERP experience, preferred</p><p>• Knowledge of industrial distribution products and hydraulics, preferred</p>
We are looking for a dedicated Customer Service Representative to join our team on a contract basis in Providence, Rhode Island. This role requires strong communication skills and a commitment to delivering exceptional service to customers. You will play a key part in handling inquiries, managing orders, and ensuring customer satisfaction.<br><br>Responsibilities:<br>• Respond to customer inquiries promptly and professionally through inbound and outbound calls.<br>• Process customer orders accurately and efficiently while ensuring data entry integrity.<br>• Provide detailed information about products, services, and company policies to address customer needs.<br>• Resolve customer issues effectively, ensuring a positive resolution and maintaining satisfaction.<br>• Maintain accurate records of customer interactions and transactions for reference and reporting.<br>• Collaborate with team members to improve processes and enhance the overall customer experience.<br>• Follow established protocols and guidelines to ensure compliance with company standards.<br>• Handle a high volume of calls while maintaining quality and professionalism.<br>• Identify opportunities to upsell or cross-sell products and services when appropriate.<br>• Continuously stay informed about company updates, new products, and services.
We are looking for a dedicated Customer Service Representative to join our team in Torrance, California. In this role, you will play a key part in delivering exceptional customer experiences and ensuring satisfaction with our products and services. This position is a contract-to-permanent opportunity, ideal for individuals passionate about providing support and solutions in a fast-paced environment.<br><br>Responsibilities:<br>• Represent the company's values and culture in all customer interactions, maintaining a detail-oriented and empathetic demeanor.<br>• Build and sustain positive relationships with customers while addressing their needs and concerns.<br>• Recommend and promote products or services to align with customer preferences and interests.<br>• Accurately record customer details and inquiries in the company's database systems.<br>• Apply technical knowledge to troubleshoot and resolve customer issues effectively.<br>• Handle complaints with tact and care, ensuring customer satisfaction.<br>• Participate in product and skills training sessions, and successfully complete required assessments.<br>• Share relevant feedback and trends with management to improve customer service processes.<br>• Adhere to a flexible work schedule, including occasional weekend shifts and overtime as needed.
We are looking for a dedicated Customer Service Representative to join our team in Minneapolis, Minnesota. In this role, you will play a key part in supporting prospective students and applicants within the higher education industry. This is a long-term contract position that requires excellent communication skills and a commitment to providing outstanding service.<br><br>Responsibilities:<br>• Conduct outbound call campaigns to engage prospective students and applicants, including making 100+ calls per day.<br>• Reach out to individuals who have expressed interest and provide them with requested information.<br>• Serve as the first point of contact for inbound calls and online chats, creating a positive and welcoming experience.<br>• Assess caller needs and efficiently direct them to the appropriate team or individual for further assistance.<br>• Support various call campaign initiatives based on organizational priorities.<br>• Address inquiries and provide assistance to prospects, applicants, and current learners.<br>• Share best practices within the team to enhance service quality and efficiency.<br>• Handle administrative tasks as needed to support daily operations.
We are looking for a skilled Customer Service Representative to join our team on a contract basis in Beaverton, Oregon. This role requires a proactive individual with strong communication skills and the ability to manage customer interactions effectively. The position involves handling inquiries, processing orders, and ensuring customer satisfaction through detailed and accurate support.<br><br>Responsibilities:<br>• Reach out to customers to gather necessary details for order processing.<br>• Accurately input order data into the system to ensure seamless operations.<br>• Share production updates and availability information with brokers and sales teams.<br>• Serve as a bridge between buyers or brokers and internal departments to facilitate smooth communication.<br>• Address customer feedback promptly, documenting responses for continuous improvement.<br>• Manage both inbound and outbound calls, providing timely support.<br>• Handle email correspondence professionally to resolve queries and provide updates.<br>• Perform order entry tasks with precision and attention to detail.
We are looking for a dedicated Customer Service Representative to join our team in RTP, North Carolina. In this role, you will provide exceptional support to customers by addressing inquiries, managing orders, and ensuring a seamless experience. This is a long-term contract position offering the opportunity to contribute to a dynamic environment within the health and biotech industry.<br><br>Responsibilities:<br>• Respond promptly to incoming customer inquiries via phone, ensuring accurate and efficient communication.<br>• Process and manage order entries while maintaining attention to detail and accuracy.<br>• Provide attentive and courteous support to customers, resolving issues and addressing concerns effectively.<br>• Handle inbound and outbound calls, delivering timely assistance and solutions.<br>• Collaborate with team members to ensure customer satisfaction and meet service standards.<br>• Maintain comprehensive knowledge of products and services to address customer needs effectively.<br>• Document customer interactions and resolutions accurately for future reference.<br>• Identify opportunities for improving customer service processes and contribute to team success.<br>• Follow company protocols and guidelines to ensure compliance and high-quality service.<br>• Adapt to changing priorities and support additional tasks as needed.
