We are looking for a dedicated Customer Service Representative to join our client's team in Pittsfield, Massachusetts. In this Contract to permanent position, you will play a key role in delivering outstanding service and support to clients within the financial services industry. This opportunity is ideal for individuals who excel at communication, problem-solving, and providing exceptional customer experiences. Responsibilities:• Handle incoming calls professionally while addressing customer inquiries and resolving issues promptly.• Manage outbound calls to follow up on client requests or provide additional information.• Accurately input customer orders and maintain detailed records in the system.• Collaborate with team members to ensure seamless customer interactions and satisfaction.• Offer clear and concise information to clients regarding products, services, and procedures.• Identify opportunities to enhance customer service processes and provide feedback to management.• Maintain a thorough understanding of company policies and procedures to ensure compliance.• Troubleshoot basic issues and escalate complex challenges to appropriate departments.• Stay updated on industry trends and company offerings to provide accurate information.• Demonstrate adaptability in handling diverse customer needs and scenarios.

• Proven experience in customer service, preferably in a call center or similar environment. • Strong communication skills with the ability to articulate clearly and effectively. • Proficiency in handling inbound and outbound calls with professionalism. • Familiarity with order entry processes and maintaining accurate records. • Ability to work collaboratively in a team-oriented environment. • Excellent problem-solving skills and the ability to manage challenging situations. • Basic computer skills and familiarity with customer service software. • High level of organizational skills and attention to detail.

<h3 class="rh-display-3--rich-text">TalentMatch®</h3> Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s <a href="https://www.roberthalf.com/us/en/terms">Terms of Use</a> and <a href="https://www.roberthalf.com/us/en/privacy">Privacy Notice</a>.

Pittsfield, MA
onsite
Contract / Temporary to Hire
18.05 - 20.90 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our client's team in Pittsfield, Massachusetts. In this Contract to permanent position, you will play a key role in delivering outstanding service and support to clients within the financial services industry. This opportunity is ideal for individuals who excel at communication, problem-solving, and providing exceptional customer experiences. Responsibilities:• Handle incoming calls professionally while addressing customer inquiries and resolving issues promptly.• Manage outbound calls to follow up on client requests or provide additional information.• Accurately input customer orders and maintain detailed records in the system.• Collaborate with team members to ensure seamless customer interactions and satisfaction.• Offer clear and concise information to clients regarding products, services, and procedures.• Identify opportunities to enhance customer service processes and provide feedback to management.• Maintain a thorough understanding of company policies and procedures to ensure compliance.• Troubleshoot basic issues and escalate complex challenges to appropriate departments.• Stay updated on industry trends and company offerings to provide accurate information.• Demonstrate adaptability in handling diverse customer needs and scenarios.
2026-02-03T19:18:39Z