Add your latest resume to match with open positions.
3 results for Customer Service Representative in Rochester, NY
- Rochester, NY
- onsite
- Permanent / Full Time
- 45760 - 49920 USD / Yearly
- <p>Hannah Savage with Robert Half is looking for a Customer Service Representative to support business-to-business order processing operations for a manufacturing organization in Rochester, New York. This position focuses on assisting vendors and sales representatives by managing order activity accurately and efficiently through internal systems. The ideal candidate brings strong customer service instincts, solid administrative ability, and a careful approach to reviewing order details.</p><p><br></p><p>Responsibilities:</p><p>• Serve as the primary point of contact for store locations and sales representatives, providing timely support for order-related questions and requests.</p><p>• Enter customer purchase information into company systems with a high degree of accuracy and attention to detail.</p><p>• Prepare and distribute order requests to the appropriate internal teams to keep fulfillment activities moving forward.</p><p>• Review submitted orders to confirm completeness, correct information, and compliance with established procedures.</p><p>• Monitor order records and follow up on discrepancies or missing details to help prevent processing delays.</p><p>• Maintain organized documentation and complete routine administrative tasks that support daily department operations.</p><p><br></p><p><strong>For immediate and confidential consideration, apply today or contact Hannah Savage with Robert Half's Rochester, NY branch today! </strong></p>
- 2026-05-05T00:00:00Z
- Rochester, NY
- onsite
- Temporary / Contract
- 19 - 24 USD / Hourly
- We are looking for a Customer Service Representative to support a manufacturing operation in Rochester, New York through a Contract position. This role focuses on delivering responsive service to customers, handling high-volume phone interactions, and ensuring orders are entered accurately and efficiently. The ideal candidate is comfortable in a call center environment, communicates clearly, and can manage both incoming and outgoing customer contact with professionalism.<br><br>Responsibilities:<br>• Respond to customer inquiries by phone and provide timely, accurate information about products, orders, and service needs.<br>• Manage a steady volume of inbound calls while maintaining a courteous and solutions-focused customer experience.<br>• Place outbound calls as needed to confirm order details, follow up on requests, and resolve open issues.<br>• Enter customer orders into internal systems with close attention to accuracy, completeness, and turnaround time.<br>• Address service concerns by identifying customer needs, researching information, and guiding each issue toward resolution.<br>• Maintain clear records of customer interactions, order activity, and follow-up actions to support service continuity.<br>• Work closely with internal teams to communicate order updates, clarify information, and help keep customer requests on track.
- 2026-04-30T00:00:00Z
- Rochester, NY
- onsite
- Temporary / Contract
- 19 - 22 USD / Hourly
- We are looking for a Service Specialist to support clients in Rochester, New York by delivering responsive assistance related to background screening and related service inquiries. This Long-term Contract position is ideal for someone who thrives in a fast-paced customer service environment, communicates confidently by phone and email, and stays organized while managing multiple priorities. The role requires a strong focus on accuracy, follow-through, and compliance, along with the ability to contribute ideas that improve team processes and service outcomes.<br><br>Responsibilities:<br>• Provide timely and detail-focused support to clients using the HireRight background screening platform, ensuring a positive service experience.<br>• Monitor pending cases and proactively follow up on unresolved items to help meet established service level commitments.<br>• Maintain working knowledge of assigned Paychex services, applicable policies, and standard operating procedures to address client needs accurately.<br>• Record customer communications, case updates, and service actions thoroughly within internal systems.<br>• Enter and manage data with a high degree of accuracy while balancing urgent requests and daily workload priorities.<br>• Use business software and customer relationship tools effectively to research issues, complete tasks, and track service activity.<br>• Identify recurring service challenges and partner with leadership to recommend and support process enhancements.<br>• Assist less experienced team members by sharing guidance, best practices, and day-to-day support as needed.
- 2026-05-01T00:00:00Z