🌟 Billing & Customer Care Representative Contract-to-Hire | High-Touch Customer Support | Relationship-Focused RoleAre you a people‑first problem solver who loves building strong relationships and delivering an exceptional customer experience? Do you thrive when helping customers understand their accounts, resolving issues, and providing friendly, solution‑oriented support? We’re hiring a Billing & Customer Care Representative for a rapidly growing organization. The right individual will be the voice of the company and a trusted partner to customers. This role blends customer service, relationship management, and light billing support—focusing on helping customers understand invoices, payments, and account activity in a clear and positive way. If you enjoy connecting with others, staying organized, and turning customer interactions into long-term partnerships, this role is for you. ⭐ What You’ll DoCustomer Service & Relationship Building (Primary Focus)<ul><li>Assist with customer questions, account updates, service concerns, and billing inquiries</li><li>Build strong, trusting relationships with customers through warm, professional communication</li><li>Respond to calls and emails with empathy, urgency, and problem‑solving mindset</li><li>Provide clear explanations of services, billing details, and account status</li><li>Partner with internal teams to resolve customer issues and ensure a seamless experience</li><li>Track customer interactions, follow up proactively, and ensure timely resolutions</li></ul> 📄 Billing Support (Customer Relations–Focused)(No heavy accounting work or posting payments)<ul><li>Assist customers with understanding invoices, service charges, and account balances</li><li>Process billing adjustments or credits as directed</li><li>Enter and update customer information accurately into billing and CRM systems</li><li>Support the AR team by communicating billing timelines, expectations, and updates to customers</li><li>Review accounts for discrepancies and work with customers to gather or clarify needed information</li><li>Ensure customers feel supported and informed throughout the billing process</li></ul> 🔧 Administrative & System Tasks<ul><li>Maintain customer account records with accuracy and attention to detail</li><li>Document communication and updates in internal systems</li><li>Assist with light reporting, account notes, or follow‑up tracking as needed</li><li>Collaborate with team members to improve customer workflows and service processes</li></ul>

🎯 Who You Are<ul><li>A strong communicator who loves helping people</li><li>Empathetic, professional, and able to turn challenging conversations into positive outcomes</li><li>Comfortable handling a high volume of customer interactions</li><li>Detail‑oriented and able to manage multiple accounts and follow‑ups at once</li><li>Tech‑savvy and able to learn new systems quickly (QuickBooks experience strongly preferred)</li><li>Someone who values consistency, relationship building, and clear communication</li></ul> 💡 Qualifications<ul><li>1–3 years of customer service or client support experience (billing experience a plus, not required)</li><li>Strong phone and email communication skills</li><li>Ability to stay organized in a fast‑paced environment</li><li>Experience working with CRM or billing systems preferred</li><li>High level of professionalism and accountability</li></ul>You’ll have the opportunity to own customer relationships, make an immediate impact, and become a trusted partner to clients. The role is ideal for someone who wants meaningful interactions, enjoys helping people understand their accounts, and thrives in a team that values service and connection over transactional interactions.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s <a href="https://www.roberthalf.com/us/en/terms">Terms of Use</a> and <a href="https://www.roberthalf.com/us/en/privacy">Privacy Notice</a>.

Omaha, NE
onsite
Contract / Temporary to Hire
22.00 - 24.00 USD / Hourly
🌟 Billing & Customer Care Representative Contract-to-Hire | High-Touch Customer Support | Relationship-Focused RoleAre you a people‑first problem solver who loves building strong relationships and delivering an exceptional customer experience? Do you thrive when helping customers understand their accounts, resolving issues, and providing friendly, solution‑oriented support? We’re hiring a Billing & Customer Care Representative for a rapidly growing organization. The right individual will be the voice of the company and a trusted partner to customers. This role blends customer service, relationship management, and light billing support—focusing on helping customers understand invoices, payments, and account activity in a clear and positive way. If you enjoy connecting with others, staying organized, and turning customer interactions into long-term partnerships, this role is for you. ⭐ What You’ll DoCustomer Service & Relationship Building (Primary Focus)<ul><li>Assist with customer questions, account updates, service concerns, and billing inquiries</li><li>Build strong, trusting relationships with customers through warm, professional communication</li><li>Respond to calls and emails with empathy, urgency, and problem‑solving mindset</li><li>Provide clear explanations of services, billing details, and account status</li><li>Partner with internal teams to resolve customer issues and ensure a seamless experience</li><li>Track customer interactions, follow up proactively, and ensure timely resolutions</li></ul> 📄 Billing Support (Customer Relations–Focused)(No heavy accounting work or posting payments)<ul><li>Assist customers with understanding invoices, service charges, and account balances</li><li>Process billing adjustments or credits as directed</li><li>Enter and update customer information accurately into billing and CRM systems</li><li>Support the AR team by communicating billing timelines, expectations, and updates to customers</li><li>Review accounts for discrepancies and work with customers to gather or clarify needed information</li><li>Ensure customers feel supported and informed throughout the billing process</li></ul> 🔧 Administrative & System Tasks<ul><li>Maintain customer account records with accuracy and attention to detail</li><li>Document communication and updates in internal systems</li><li>Assist with light reporting, account notes, or follow‑up tracking as needed</li><li>Collaborate with team members to improve customer workflows and service processes</li></ul>
2026-02-02T18:04:40Z

Billing & Customer Care Representative Job in Omaha, NE | Robert Half