We are looking for a dedicated and bilingual Spanish/English Customer Service Worksite Representative to join our dynamic team in Chicago, Illinois. This is a long-term contract position requiring strong communication skills and the ability to provide exceptional service to policyholders. As part of a growing organization with over 100 years of success in the insurance industry, you will play a vital role in ensuring customer satisfaction and operational efficiency.<br><br>Responsibilities:<br>• Assist policyholders by providing accurate information about insurance products and policy statuses.<br>• Respond to inquiries regarding claims services and intake-related issues with professionalism and empathy.<br>• Perform basic technical troubleshooting to support customers with self-service tools.<br>• Facilitate transfers to the sales team to drive revenue growth.<br>• Handle claim intake processes effectively and in accordance with company standards.<br>• Consistently meet or exceed departmental performance metrics, including quality, average handle time, and other KPIs.<br>• Participate in training and mentorship programs to support representatives in entry-level roles.<br>• Collaborate with leadership to identify and support process improvements.<br>• Represent the organization's values, such as empathy, problem-solving, and ownership, during customer interactions.<br>• Adapt to various shifts within operational hours as required.
<p>This long-term contract position is ideal for a detail-oriented individual who excels in managing customer accounts, coordinating workflows, and fostering resolution for customer inquiries. The role requires exceptional organizational skills and the ability to collaborate with stakeholders to deliver high-quality service.</p><p><br></p><p>Responsibilities:</p><p>• Oversee the management of customer accounts, ensuring accurate and timely handling of requests and complaints.</p><p>• Coordinate and prioritize daily tasks for the account management team to meet service level objectives.</p><p>• Monitor departmental metrics and workflow indicators, reporting on transaction volumes and progress.</p><p>• Prepare detailed reports and dashboards to provide insights into team performance and operational efficiency.</p><p>• Collaborate with vendors, stakeholders, and management to resolve complex customer issues effectively.</p><p>• Recommend improvements to business processes, metrics tracking, and team training programs.</p><p>• Handle escalated customer calls, billing inquiries, and claims resolution with professionalism.</p><p>• Support team operations by assisting with enrollment, invoicing, fulfillment, and other related tasks.</p><p>• Ensure compliance with organizational procedures while delivering exceptional customer support.</p>
<p>At Robert Half, we connect skilled professionals with leading organizations to help build successful businesses and careers. We are currently seeking an experienced Collections Specialist for one of our clients in San Diego, CA. If you have a passion for managing accounts receivable, strong communication skills, and enjoy problem-solving, this is an excellent opportunity to thrive in a collaborative and fast-paced environment. As a Collections Specialist, you will be responsible for overseeing and facilitating payment collections for past-due accounts while maintaining positive relationships with customers. This role requires excellent organizational skills, attention to detail, and a proactive approach to resolving outstanding balances in a professional manner.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Contact customers by phone, email, or mail to collect outstanding payments and discuss account discrepancies.</li><li>Maintain accurate records of all communications, payment arrangements, and account activity.</li><li>Research and resolve billing disputes or related issues in collaboration with other departments.</li><li>Monitor aging reports and follow up on overdue balances to minimize delinquency rates.</li><li>Assess customer payment history and recommend adjustments or escalations when necessary.</li><li>Support the month-end close process by providing accurate reporting of accounts receivable statuses.</li><li>Ensure compliance with corporate policies, procedures, and applicable laws relating to debt management.</li></ul><p><br></p>
<p>We are looking for an organized and detail-oriented Receptionist to join our client's growing team in Woodbury, Minnesota. In this role, you will be the first point of contact for visitors and clients, ensuring a welcoming and efficient office environment. This position also involves providing administrative support and assisting with office management tasks to keep operations running smoothly.</p><p><br></p><p>Responsibilities:</p><p>• Greet and assist visitors and clients, ensuring a friendly and efficient front desk experience.</p><p>• Provide administrative support to the team, including scheduling appointments, managing correspondence, and coordinating meetings.</p><p>• Handle incoming and outgoing mail, deliveries, and packages with accuracy and efficiency.</p><p>• Maintain and organize office and client files in both electronic and physical formats.</p><p>• Perform data entry tasks to ensure accurate record-keeping and information management.</p><p>• Manage office supplies by placing orders and coordinating with vendors as needed.</p><p>• Utilize Microsoft Word and Outlook for correspondence, scheduling, and file organization.</p><p>• Deliver excellent customer service by addressing inquiries and supporting colleagues, clients, and guests.</p><p>• Foster a welcoming and efficient office atmosphere through proactive engagement and support.</p>
We are looking for a detail-oriented Collections Specialist to join our team in New Berlin, Wisconsin. This role involves managing customer accounts, ensuring timely payments, and providing exceptional service to resolve outstanding balances. The ideal candidate will bring expertise in accounts receivable and collections processes, along with strong communication skills.<br><br>Responsibilities:<br>• Follow up with customers to address overdue accounts and negotiate payment arrangements.<br>• Maintain accurate records of all collection activities and account statuses.<br>• Handle inbound calls to assist customers with billing inquiries and payment concerns.<br>• Provide backup support for cash application processes to ensure smooth financial operations.<br>• Collaborate with internal teams to resolve discrepancies and improve collection outcomes.<br>• Monitor account aging reports to identify and prioritize collection efforts.<br>• Communicate professionally and effectively with customers to maintain positive relationships.<br>• Ensure compliance with company policies and relevant regulations during collection activities.
<p>Are you a caring and compassionate individual who enjoys helping others? Robert Half is looking for dynamic Medical Receptionists with healthcare specific experience to assist our clients in the area. These important care positions frequently become available and we’re looking for vibrant individuals to grow our talent pool. The ideal Medical Receptionist will have experience working in a community health center and have medical insurance knowledge. The Medical Receptionist will enter and review referrals and prior authorization requests, including researching and obtaining additional information as necessary or returning to sender, per standard policies and procedures. The Patient Access Specialist will also review claims for appropriate billing and correct payment, identify and route claims for advanced or clinical review, and assist in providing coordinated care.</p>
We are looking for a dedicated Call Center Representative to join our team in Detroit, Michigan. This role involves assisting customers with scheduling COVID-19 vaccine appointments and providing accurate information in a meticulous and empathetic manner. As a long-term contract position, it offers an opportunity to make a meaningful impact while honing your customer service skills.<br><br>Responsibilities:<br>• Assist callers in scheduling appointments for COVID-19 vaccinations, ensuring accuracy and efficiency.<br>• Provide clear and accurate information to customers regarding appointment processes and guidelines.<br>• Maintain strict confidentiality of customer data and sensitive information.<br>• Offer feedback to management regarding service challenges or customer concerns.<br>• Conduct outbound follow-up calls to customers as assigned to ensure satisfaction and resolution.<br>• Accurately input customer data and appointment details into the system.<br>• Stay updated on current policies and procedures to provide the most reliable assistance.<br>• Collaborate with team members to ensure seamless customer service delivery.
<p><strong>POSITION</strong>: Customer Service Associate (manufacturing industry)</p><p><u>TYPE</u>: Full-Time / Direct-Hire / Permanent (not temp or contract)</p><p><strong>CONTACT</strong>: <u>Drew.Schroll@RobertHalf com. </u></p><p><br></p><p>WORK MODEL: Fully onsite, 5 days per week - core Mon-Fri business hours</p><p><br></p><p>Growing manufacturing company is hiring to expand their customer service team. They are a large well known international organization making an impact globally in multiple sectors. Reporting to the Customer Service Manager, you will be working on a team and responsible for responding to customer requests, and acting as a liaison between internal departments (sales, finance, production, etc.)</p><p><br></p><p><em><u>Overview of responsibilities include:</u></em></p><p>• Send order confirmations and respond to customer inquiries and concerns </p><p>• Support the Wholesale Team Leader in sales outreach, including phone communication, sending literature, and tracking samples </p><p>• Maintain accurate customer records, pricing details, and shipping information in our system </p><p>• Coordinate with internal teams to provide product information, specs, certifications, and pricing </p><p>• Follow up with current and past customers to explore new sales opportunities</p><p><br></p><p>The ideal candidate will have a minimum of 2 years of customer service experiencE. ERP experience preferred, MS Office, and great communication skills. </p><p><br></p><p>Salary ranges from $45,000-$55,000 with top notch benefits, and great team culture. </p><p><br></p><p><strong>To be considered</strong>, please apply today and/or email your resume to <u>Drew.Schroll@RobertHalf com. </u></p>
We are looking for a dedicated Call Center Representative to join our team in Detroit, Michigan. In this role, you will provide exceptional customer service by assisting callers with scheduling COVID-19 vaccine appointments and offering accurate information. This is a long-term contract position, ideal for someone who excels in communication and data entry.<br><br>Responsibilities:<br>• Assist callers with scheduling their COVID-19 vaccine appointments in a detail-oriented and efficient manner.<br>• Provide accurate and detailed information to customers regarding appointment procedures.<br>• Maintain confidentiality of all customer data and sensitive information.<br>• Offer timely feedback to management regarding any service issues or customer concerns.<br>• Conduct outbound follow-up calls to customers as assigned.<br>• Ensure all interactions are documented accurately for record-keeping purposes.<br>• Continuously strive to improve service quality and customer satisfaction.<br>• Collaborate with team members to address and resolve customer inquiries effectively.
We are looking for a compassionate and meticulous Call Center Specialist to join our team on a Contract to Permanent basis in Springfield, Vermont. In this role, you will serve as the first point of contact for individuals seeking assistance, helping them connect with vital resources and services. This position requires strong communication skills, the ability to handle sensitive situations with empathy, and a commitment to providing excellent support to clients.<br><br>Responsibilities:<br>• Respond to incoming calls and connect individuals to the appropriate programs or services.<br>• Assist clients with completing applications for housing, food, or fuel assistance.<br>• Communicate empathetically with individuals who may be in crisis or facing challenging circumstances.<br>• Accurately input and manage client data within internal systems.<br>• Collaborate with caseworkers and program staff to ensure timely and effective client support.<br>• Perform administrative tasks such as data entry, documentation, and follow-up communications.<br>• Maintain confidentiality and uphold the organization’s values of dignity and respect for all clients.<br>• Provide clear and precise communication while addressing client concerns and inquiries.
<p>We are looking for an efficient and personable Front Desk Coordinator to join our team in Bonita Springs, Florida. In this long-term contract position, you will play a key role in ensuring smooth daily operations while providing exceptional service to clients and team members. This is a fantastic opportunity for someone who thrives in a dynamic environment and enjoys interacting with people.</p><p><br></p><p>Responsibilities:</p><p>• Greet clients and visitors with a detail-oriented and friendly demeanor, ensuring a positive first impression.</p><p>• Manage memberships and class sign-ups, assisting clients with any questions or concerns.</p><p>• Maintain cleanliness in the office by regularly wiping down surfaces, including door handles and fitness equipment.</p><p>• Answer and manage multi-line phone systems, directing calls appropriately and providing information as needed.</p><p>• Perform data entry tasks accurately to maintain organized and up-to-date records.</p><p>• Deliver concierge-style services to clients, addressing their needs promptly and courteously.</p><p>• Utilize Microsoft Excel, Word, and Outlook to handle administrative tasks efficiently.</p><p><br></p>
We are looking for a detail-oriented Accounts Receivable Specialist to join our team in Forest Hills, New York on a contract basis. This role is integral to managing insurance payments, reconciling financial transactions, and supporting administrative tasks in a fast-paced healthcare environment. If you thrive in a dynamic setting and have a passion for accuracy and organization, we encourage you to apply.<br><br>Responsibilities:<br>• Process incoming mail, including insurance payments, explanation of benefits (EOBs), and medical record requests, ensuring proper sorting and scanning.<br>• Address issues related to misdirected or returned mail to maintain efficient workflow.<br>• Record incoming payments such as checks, electronic funds transfers (EFTs), and credit card transactions with precision.<br>• Deposit checks and handle credit card payments promptly and accurately.<br>• Reconcile daily activity from multiple credit card merchant accounts against receipts and front desk reports.<br>• Cross-check patient and insurance information to ensure the accuracy of financial transactions.<br>• Download banking activity and align deposits with internal records for seamless reconciliation.<br>• Enter and upload financial data, including cash receipts, into NetSuite accounting software.<br>• Operate office equipment such as scanners and copy machines to support daily administrative tasks.<br>• Assist the accounting team with additional administrative duties as needed.
<p><strong>Account Resolution Coordinator</strong></p><p>📍 Oklahoma City, OK | 💼 Temp-to-Hire | 💲 $16+ per hour + Monthly Bonus Potential</p><p><br></p><p><strong>Overview</strong></p><p>We’re seeking an <strong>Account Resolution Coordinator</strong> to join our team in West Oklahoma City. This role focuses on resolving claims and balances through effective communication, research, and collaboration with both customers and internal departments. If you enjoy problem-solving, building relationships, and keeping things organized, this could be the perfect fit.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Reach out to customers and insurance carriers to resolve open claims</li><li>Research account details and maintain accurate documentation of collection efforts</li><li>Review accounts and follow structured processes for outreach and resolution</li><li>Partner with other departments to address special or sensitive account concerns</li><li>Assist with additional administrative tasks as needed</li></ul>
We are looking for a detail-oriented and personable Receptionist to join our team in Dallas, Texas. This is a long-term contract position that requires excellent communication skills and the ability to manage a multi-line phone system efficiently. The ideal candidate will be highly organized, adaptable, and committed to delivering exceptional customer service.<br><br>Responsibilities:<br>• Greet visitors warmly and ensure they are directed to the appropriate person or department.<br>• Operate and manage a multi-line phone system, including answering inbound calls promptly and professionally.<br>• Handle switchboard operations for phone lines ranging from 1 to 10.<br>• Provide accurate information to callers and address inquiries effectively.<br>• Maintain a clean and organized reception area to create a welcoming environment.<br>• Assist with administrative tasks such as scheduling appointments and managing correspondence.<br>• Coordinate with team members to ensure seamless communication and operations.<br>• Uphold privacy and confidentiality standards when handling sensitive information.
We are looking for a Call Center Representative to join our team in Detroit, Michigan. In this role, you will assist customers with scheduling COVID-19 vaccine appointments and provide accurate information in a detail-oriented and courteous manner. This is a long-term contract position offering a chance to make a meaningful impact while supporting public health initiatives.<br><br>Responsibilities:<br>• Assist callers in scheduling appointments for COVID-19 vaccinations, ensuring a seamless and positive experience.<br>• Provide accurate and timely information to customers regarding appointment availability and procedures.<br>• Maintain confidentiality of customer data and sensitive information at all times.<br>• Communicate customer concerns or service issues to management promptly for resolution.<br>• Conduct outbound follow-up calls to customers as assigned, ensuring needs are met effectively.<br>• Accurately enter and update customer information within the system to maintain data integrity.<br>• Collaborate with team members to ensure consistent service delivery and adherence to protocols.
<p>We are looking for a Front Desk Coordinator to join our team on a contract basis in San Francisco, California. In this role, you will serve as the first point of contact for visitors, providing a welcoming and detail-oriented presence. This position requires a customer-focused individual with excellent organizational skills and a courteous attitude.</p><p><br></p><p>Responsibilities:</p><p>• Greet and assist all visitors promptly and courteously as they enter or exit the premises.</p><p>• Monitor building entrances to ensure a secure and safe environment.</p><p>• Perform document scanning and maintain accurate records.</p><p>• Handle concierge-related tasks as assigned to support smooth daily operations.</p><p>• Maintain a neat and detail-oriented appearance and adhere to the business dress code.</p><p>• Manage time effectively to handle multiple responsibilities efficiently.</p><p>• Collaborate with team members to maintain a welcoming and organized front desk area.</p><p><br></p><p>** If you're interested in this position, please apply to this position and contact Julia Henderson at julia.henderson - at - roberthalf - .com with your word resume and reference job ID# 00410-0013289434 **</p>
<p>We are looking for a Front Desk Coordinator to join a team in King of Prussia, Pennsylvania. In this role, you will play a vital part in ensuring smooth day-to-day operations by managing front desk activities and supporting facilities coordination. This is an onsite, Contract to permanent position ideal for someone who thrives in a dynamic environment and enjoys interacting with people.</p><p><br></p><p>Responsibilities:</p><p>• Serve as the primary point of contact for visitors, providing a detail-oriented and welcoming experience.</p><p>• Manage a multi-line phone system, ensuring calls are answered promptly and routed correctly.</p><p>• Coordinate front desk operations, including scheduling and maintaining office supplies.</p><p>• Support facilities management tasks, such as monitoring office maintenance needs and assisting with vendor communication.</p><p>• Handle inbound calls and inquiries with efficiency and professionalism.</p><p>• Assist in organizing and maintaining office records and documentation.</p><p>• Collaborate with team members to ensure seamless communication across departments.</p><p>• Uphold a high level of organization and attention to detail in all front desk responsibilities.</p><p>• Provide concierge-style services to enhance the visitor and employee experience.</p><p>• Maintain compliance with company policies and procedures while delivering excellent customer service.</p>
We are looking for an organized and customer-focused Receptionist to join our team on a Contract to permanent basis in Cupertino, California. In this role, you will serve as the first point of contact for visitors and callers, ensuring a welcoming and detail-oriented experience. This position offers the opportunity to support various administrative tasks while contributing to the smooth operation of the office.<br><br>Responsibilities:<br>• Greet and assist visitors, ensuring they feel welcomed and are directed to the appropriate personnel or location.<br>• Manage incoming phone calls using a multi-line phone system and ensure prompt and accurate responses.<br>• Handle incoming and outgoing mail, packages, and correspondence efficiently.<br>• Perform administrative tasks such as data entry, document filing, and maintaining organized records.<br>• Maintain the cleanliness and orderliness of the reception area to uphold a detail-oriented appearance.<br>• Schedule and manage appointments, ensuring the calendar is up-to-date and conflicts are minimized.<br>• Provide support for office operations, including assisting with special projects and ad hoc tasks as needed.<br>• Collaborate with team members to ensure seamless communication and operations across departments.
We are looking for a detail-oriented and personable Receptionist to join our team in Minneapolis, Minnesota. This contract position is ideal for someone who enjoys interacting with people and providing excellent service in a non-profit environment. The role involves assisting visitors and callers while ensuring smooth communication within the organization.<br><br>Responsibilities:<br>• Answer incoming calls and redirect them to appropriate departments, including housing inquiries and tenant maintenance requests.<br>• Welcome guests and visitors, providing assistance or directing them to the appropriate meeting areas.<br>• Assist housing seekers who arrive in person by guiding them to the proper resources or teams.<br>• Coordinate communication between tenants and property managers for maintenance concerns.<br>• Maintain a friendly and detail-oriented demeanor while addressing inquiries and resolving concerns.<br>• Ensure the reception area is organized and presentable at all times.<br>• Schedule and manage appointments for visitors and staff as needed.<br>• Provide general administrative support to the team when required.<br>• Monitor building access and uphold security protocols for visitors and staff.<br>• Offer clear and accurate information about the organization's services to callers and visitors.
<p>The Robert Half Healthcare Practice is working with a healthcare organization to add a <strong>Medical Coder</strong> to their team. This is a fully remote position aside from an <strong>8 week onsite training.</strong> This candidate will be an excellent communicator and a strong attention to detail. </p><p><br></p><p><strong>Hours: </strong>Monday - Friday 8am - 5pm</p><p><br></p><p><strong>Responsibilities for the position include the following: </strong></p><ul><li><strong>Assign codes:</strong> Accurately assign ICD-10-CM, CPT, and HCPCS II codes.</li><li><strong>Review documentation:</strong> Verify medical record documentation supports coding.</li><li><strong>Ensure compliance:</strong> Adhere to all coding guidelines and regulations (e.g., CMS, HIPAA).</li><li><strong>Optimize reimbursement:</strong> Apply coding knowledge for ethical reimbursement.</li><li><strong>Support billing:</strong> Help resolve coding-related claim denials.</li><li><strong>Participate in audits:</strong> Engage in internal and external coding audits.</li><li><strong>Maintain data:</strong> Ensure accurate entry of coded information into systems.</li><li><strong>Uphold confidentiality:</strong> Protect patient information per HIPAA.</li></ul><p><br></p>
<ul><li>Deliver exceptional service by responding to customer inquiries via phone, email, and chat in a timely, professional, and courteous manner.</li><li>Resolve customer issues efficiently by accurately identifying their needs and implementing appropriate solutions.</li><li>Maintain a comprehensive understanding of the company’s products or services to effectively address customer concerns.</li><li>Accurately document customer interactions, issues, and resolutions in the CRM system.</li><li>Work closely with other departments (such as sales or technical support) to ensure seamless customer experiences.</li><li>Handle a high volume of calls or messages daily, prioritizing tasks to maximize productivity.</li><li>Stay updated on company policies, procedures, and industry best practices to provide top-notch support.</li></ul><p><br></p>
We are looking for a detail-oriented and personable Receptionist to join our team on a contract basis in Alexandria, Virginia. This role requires someone who can efficiently manage front desk operations while providing excellent customer service to clients and visitors. If you thrive in a fast-paced environment and have strong organizational skills, we encourage you to apply.<br><br>Responsibilities:<br>• Greet clients, visitors, and employees with a welcoming and attentive demeanor.<br>• Manage and operate a multi-line phone system, ensuring all inbound calls are answered promptly and directed appropriately.<br>• Handle switchboard operations for phone systems with up to 10 lines.<br>• Provide accurate information to callers while addressing inquiries and transferring calls.<br>• Maintain a tidy and organized reception area, presenting a positive first impression.<br>• Assist with administrative tasks, including scheduling appointments and managing correspondence.<br>• Ensure timely communication and coordination with internal teams and external stakeholders.<br>• Monitor visitor logs and ensure security protocols are followed.<br>• Support part-time reception duties as needed, maintaining flexibility in work hours.
We are looking for a proactive and organized Front Desk Coordinator to join our team on a contract basis in Atlanta, Georgia. In this role, you will serve as the first point of contact for visitors and callers, ensuring smooth daily operations and clear communication. This position is ideal for someone with excellent multitasking abilities and a keen attention to detail.<br><br>Responsibilities:<br>• Welcome guests warmly, ensuring they feel comfortable and attended to.<br>• Coordinate team meetings, including scheduling and providing necessary materials.<br>• Handle incoming and outgoing mail, including sorting, distributing, and preparing items for dispatch.<br>• Perform scanning, filing, and sending of documents to support administrative needs.<br>• Answer and manage a multi-line phone system, directing calls appropriately and providing accurate information.<br>• Assist with concierge-style services, offering support to both internal staff and visitors.<br>• Maintain the front desk area, ensuring it is tidy and presentable at all times.<br>• Address inbound inquiries in a timely and efficient manner, both over the phone and in person.<br>• Provide general administrative support to ensure seamless day-to-day operations.
<p>Hybrid Monday and Friday work remotely </p><p><br></p><p>Responsibilities:</p><p>• Manage customer accounts by addressing inquiries, resolving complaints, and ensuring high-quality service.</p><p>• Handle escalated issues, including executive-level complaints and matters raised by media or legal representatives.</p><p>• Collaborate with vendor partners and internal teams to resolve customer concerns effectively.</p><p>• Process claims, invoices, and enrollment requests with accuracy and efficiency.</p><p>• Ensure consistent and timely billing and fulfillment for customers.</p><p>• Support onboarding processes and validate account information to maintain accuracy.</p><p>• Address issues escalated to regulatory bodies such as the Public Service Commission with professionalism.</p><p>• Maintain strong communication with suppliers and business units to ensure smooth operations.</p><p>• Follow established procedures and guidelines to meet organizational standards.</p><p>• Provide exceptional customer support under direct supervision while adhering to company policies.</p>
We are looking for a dedicated Call Center Representative to join our team in Detroit, Michigan. In this long-term contract role, you will be responsible for delivering exceptional customer service while assisting callers with scheduling COVID-19 vaccine appointments and providing accurate information. This position requires strong communication skills, attention to detail, and a commitment to maintaining confidentiality.<br><br>Responsibilities:<br>• Assist callers in scheduling appointments for COVID-19 vaccinations, ensuring a smooth and efficient process.<br>• Provide accurate and timely information to customers regarding appointment availability and procedures.<br>• Uphold strict confidentiality standards when handling customer data and sensitive information.<br>• Offer constructive feedback to management regarding service issues or customer concerns.<br>• Conduct outbound follow-up calls with customers as assigned to ensure their needs are met.<br>• Maintain accurate records of interactions and appointments through precise data entry.
