We are looking for a dedicated Call Center Representative to join our team in Detroit, Michigan. In this role, you will provide exceptional customer service by assisting callers with scheduling COVID-19 vaccine appointments and offering accurate information. This is a long-term contract position, ideal for someone who excels in communication and data entry. Responsibilities: • Assist callers with scheduling their COVID-19 vaccine appointments in a detail-oriented and efficient manner. • Provide accurate and detailed information to customers regarding appointment procedures. • Maintain confidentiality of all customer data and sensitive information. • Offer timely feedback to management regarding any service issues or customer concerns. • Conduct outbound follow-up calls to customers as assigned. • Ensure all interactions are documented accurately for record-keeping purposes. • Continuously strive to improve service quality and customer satisfaction. • Collaborate with team members to address and resolve customer inquiries effectively.

• Proven experience in customer service or call center roles. • Strong data entry skills with attention to detail. • Excellent verbal and written communication abilities. • Ability to handle sensitive information with discretion and confidentiality. • Comfortable working in a fast-paced environment. • Familiarity with scheduling systems or similar tools is a plus. • Strong problem-solving skills and a customer-focused mindset.

<h3 class="rh-display-3--rich-text">TalentMatch®</h3> Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.

Detroit, MI
onsite
Temporary
14.25 - 16.50 USD / Hourly
We are looking for a dedicated Call Center Representative to join our team in Detroit, Michigan. In this role, you will provide exceptional customer service by assisting callers with scheduling COVID-19 vaccine appointments and offering accurate information. This is a long-term contract position, ideal for someone who excels in communication and data entry. Responsibilities: • Assist callers with scheduling their COVID-19 vaccine appointments in a detail-oriented and efficient manner. • Provide accurate and detailed information to customers regarding appointment procedures. • Maintain confidentiality of all customer data and sensitive information. • Offer timely feedback to management regarding any service issues or customer concerns. • Conduct outbound follow-up calls to customers as assigned. • Ensure all interactions are documented accurately for record-keeping purposes. • Continuously strive to improve service quality and customer satisfaction. • Collaborate with team members to address and resolve customer inquiries effectively.
2025-09-10T13:48:42Z