We are looking for a dedicated Call Center Representative to join our team in Detroit, Michigan. This role involves assisting customers with scheduling COVID-19 vaccine appointments and providing accurate information in a meticulous and empathetic manner. As a long-term contract position, it offers an opportunity to make a meaningful impact while honing your customer service skills. Responsibilities: • Assist callers in scheduling appointments for COVID-19 vaccinations, ensuring accuracy and efficiency. • Provide clear and accurate information to customers regarding appointment processes and guidelines. • Maintain strict confidentiality of customer data and sensitive information. • Offer feedback to management regarding service challenges or customer concerns. • Conduct outbound follow-up calls to customers as assigned to ensure satisfaction and resolution. • Accurately input customer data and appointment details into the system. • Stay updated on current policies and procedures to provide the most reliable assistance. • Collaborate with team members to ensure seamless customer service delivery.

• Proven experience in a customer service or call center environment. • Strong data entry skills with attention to detail and accuracy. • Ability to handle sensitive information with discretion and confidentiality. • Excellent verbal communication skills and a phone demeanor that reflects attention to detail. • Capacity to manage multiple tasks and prioritize effectively in a fast-paced environment. • Proficiency in using computer systems and software applications. • High school diploma or equivalent required. • Flexibility to work assigned shifts and adapt to changing schedules.

<h3 class="rh-display-3--rich-text">TalentMatch®</h3> Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.

Detroit, MI
onsite
Temporary
14.25 - 16.50 USD / Hourly
We are looking for a dedicated Call Center Representative to join our team in Detroit, Michigan. This role involves assisting customers with scheduling COVID-19 vaccine appointments and providing accurate information in a meticulous and empathetic manner. As a long-term contract position, it offers an opportunity to make a meaningful impact while honing your customer service skills. Responsibilities: • Assist callers in scheduling appointments for COVID-19 vaccinations, ensuring accuracy and efficiency. • Provide clear and accurate information to customers regarding appointment processes and guidelines. • Maintain strict confidentiality of customer data and sensitive information. • Offer feedback to management regarding service challenges or customer concerns. • Conduct outbound follow-up calls to customers as assigned to ensure satisfaction and resolution. • Accurately input customer data and appointment details into the system. • Stay updated on current policies and procedures to provide the most reliable assistance. • Collaborate with team members to ensure seamless customer service delivery.
2025-09-10T13:54:34Z