<p>We are looking for a professional and organized <strong>Front Desk Coordinator</strong> to join our team in Phoenix, AZ. As the first point of contact for clients, visitors, and staff, you will play a vital role in ensuring smooth day-to-day operations and fostering a welcoming office environment. This position requires proficiency in handling administrative tasks, managing digital and physical files, and providing excellent customer service. As a <strong>temp-to-hire</strong> opportunity, this role offers room for growth and the potential for a permanent position.</p><p><strong>Responsibilities:</strong></p><ul><li>Greet and assist visitors, ensuring a positive and welcoming experience at the front desk.</li><li>Answer and direct incoming phone calls and manage email correspondence professionally and promptly.</li><li>Maintain the reception area, keeping it clean, organized, and stocked with necessary materials.</li><li>Handle digital document management tasks, including <strong>scanning documents</strong>, saving files, and organizing them in <strong>file explorer</strong>.</li><li>Create, edit, and manage <strong>PDF files</strong> as needed for company records and communications.</li><li>Distribute mail and packages to appropriate staff members and manage outgoing correspondence.</li><li>Assist with scheduling appointments, coordinating meetings, and managing calendars for the team.</li><li>Provide general clerical support, such as photocopying, filing, and data entry.</li><li>Collaborate with internal departments to ensure smooth communication and workflow.</li><li>Monitor office supplies and submit orders when inventory is low.</li><li>Handle other administrative tasks, projects, and responsibilities as assigned.</li></ul>
<p>Are you a tech-savvy problem solver with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments and have experience working with CRM or ERP platforms? If so, we’re looking for you!</p><ul><li>Deliver outstanding customer service by responding to inquiries, resolving issues, and ensuring overall satisfaction through phone, email, or chat platforms.</li><li>Utilize CRM systems (e.g., Salesforce, HubSpot) or ERP platforms (e.g., SAP, NetSuite) to track and manage customer interactions effectively.</li><li>Support workflow and automation initiatives to improve team efficiency.</li><li>Collaborate with cross-functional teams to drive process improvements and ensure smooth customer journeys.</li><li>Maintain a professional demeanor in high-pressure situations and act as the first point of contact for technical or process-related customer issues.</li></ul><p><br></p>
We are looking for a Medical Collections Specialist to join our team in Federal Way, Washington. In this long-term contract position, you will play a vital role in ensuring the accurate management of medical billing, collections, and insurance claims. This is a remote opportunity within the healthcare industry, offering flexibility while maintaining regular communication with clinics, payers, and patients.<br><br>Responsibilities:<br>• Investigate and resolve insurance denials by conducting thorough account reviews from the start of patient treatment.<br>• Verify patient benefits and eligibility to ensure accurate billing and collection processes.<br>• Manage back-end collections by coordinating with payers and filing appeals to recover owed payments.<br>• Communicate effectively with clinics, payers, and patients to address outstanding balances and resolve discrepancies.<br>• Perform root cause analysis to identify underlying issues in billing or claims processing.<br>• Utilize spreadsheets and internal systems to organize and manage financial data efficiently.<br>• Collaborate with team members to meet revenue cycle goals and optimize collection efforts.<br>• Handle pre-authorizations and eligibility verifications for accurate claims submission.<br>• Demonstrate technical proficiency in Microsoft Excel and other internal systems used for billing and collections.<br>• Maintain an organized and methodical approach to all tasks, ensuring compliance with healthcare regulations.
<p>Do you have excellent communication skills, a welcoming demeanor, and a knack for keeping a busy office running smoothly? Our client, a respected company in the construction industry, is on the lookout for a friendly and organized Receptionist to serve as the first point of contact for their team and visitors. If you thrive in a dynamic environment and enjoy making a great first impression, this is the role for you!</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Welcome visitors, clients, and vendors with professionalism and a friendly attitude.</li><li>Answer and direct phone calls, emails, and inquiries promptly and accurately.</li><li>Maintain and manage the front desk area, ensuring it is clean, organized, and presentable.</li><li>Provide administrative support to the team, including scheduling meetings, preparing documents, and managing mail.</li><li>Assist with data entry and filing to support project tracking and office operations.</li><li>Coordinate deliveries and ensure proper documentation for materials and packages.</li><li>Maintain contact lists and communication during project coordination when needed.</li><li>Support HR or office management tasks such as onboarding new employees or setting up workspace logistics.</li><li>Handle sensitive information and maintain confidentiality at all times.</li></ul><p><br></p>
<p><br></p><p>Responsibilities:</p><p><br></p><p>• Interface directly with customers to provide day-to-day IT support.</p><p>• Offer MAC support, requiring self-initiative and the ability to follow directions.</p><p>• Travel to different sites as needed to provide support.</p><p>• Maintain an accurate record of customer credit and resolve customer inquiries.</p><p>• Monitor customer accounts and take appropriate action.</p><p>• Provide 'White Glove Support' for Executive members of the client base as needed.</p><p>• Contribute to updating existing processes to streamline support as per business requirements.</p><p>• Provide 2nd level MAC support as well as PC and some infrastructure support.</p><p>• Proactively identify, document and escalate issues and requests to limit downtime and maintain a stable technology desk-side environment.</p><p>• Balance competing priorities and maintain the ability to shift focus quickly in response to critical business and customer needs.</p><p>• Maintain physical inventory of company IT equipment and mobile devices accurately for the site.</p><p>• Support large conference rooms/meetings and their respective technologies including Microsoft Teams Rooms and Crestron meeting rooms.</p>
We are looking for a Call Center Specialist to join our team in Columbia, South Carolina. This Contract-to-permanent position is ideal for someone who excels in delivering exceptional customer service and has experience in handling inbound calls efficiently. If you are detail-oriented, possess strong communication skills, and are adept at using customer service tools, we encourage you to apply.<br><br>Responsibilities:<br>• Handle a high volume of inbound calls and provide prompt assistance to customers.<br>• Address customer inquiries and resolve issues with professionalism and efficiency.<br>• Utilize CRM and customer service software to track and manage interactions.<br>• Maintain accurate and detailed records of customer communications.<br>• Collaborate with team members to ensure seamless service delivery.<br>• Adhere to business casual dress code and workplace policies.<br>• Assist customers with financial service-related queries using ADP tools.<br>• Demonstrate proficiency in using computer programs and systems relevant to the role.<br>• Manage time effectively, including scheduled breaks and lunch periods.<br>• Provide feedback to improve processes and enhance customer satisfaction.
<p>Are you passionate about delivering exceptional service while supporting employees at every level? Do you thrive in fast-paced environments, where you can leverage your technical savvy and interpersonal skills? Join us as an <strong>HR Contact Specialist</strong> and play a critical role in assisting employees and leaders across multiple business units with their HR inquiries!</p><p><strong>Position Overview:</strong></p><p>As an <strong>HR Contact Specialist</strong>, you will be the first point of contact for internal and external employees, managers, leaders, retirees, applicants, and third-party vendors. You will handle inquiries via phone, chat, email, and online portals while following established policies and procedures specific to various business units. Your ability to adapt, multitask, and navigate multiple systems will be vital in ensuring inquiries and issues are resolved efficiently and accurately.</p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Support and Resolve HR Inquiries:</strong> Provide guidance related to payroll, benefits, FMLA, LOA, time-off, W2 information, tax details, and more for internal and external stakeholders.</li><li><strong>Utilize ServiceNow for Case Management:</strong> Track intake and requests while ensuring proper documentation and adherence to HR protocols.</li><li><strong>Understand and Apply Policies:</strong> Respond to inquiries specific to individual business units—using relevant policies and procedures.</li><li><strong>System Navigation:</strong> Leverage multiple tools such as CRM, Workday, ServiceNow, SharePoint, etc. to efficiently retrieve necessary information and process requests.</li><li><strong>Escalation:</strong> Identify cases requiring exception handling or policy interpretation and escalate them appropriately to achieve effective resolutions.</li><li><strong>Continuous Feedback:</strong> Share insights into employee experiences to drive improvements in service quality and streamline processes.</li></ul><p><br></p>
<p>Are you friendly, professional, and highly organized? Our client is seeking a dependable Receptionist to create a welcoming environment for our clients, customers, and team members. As the first point of contact, you will be responsible for managing front-desk operations while maintaining a professional and pleasant atmosphere in our office.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Greet and welcome visitors promptly, ensuring a warm and positive first impression.</li><li>Answer, screen, and direct phone calls and emails to the appropriate contacts or departments.</li><li>Manage scheduling and maintain conference room calendars.</li><li>Handle incoming and outgoing mail, packages, and deliveries.</li><li>Maintain and organize the reception area to reflect the company’s professional image.</li><li>Assist with administrative tasks, such as data entry, filing, and basic document preparation.</li><li>Manage and reorder office supplies as needed.</li><li>Collaborate with team members to provide logistical support for meetings or events.</li></ul><p><br></p>
We are looking for a highly motivated Logistics Clerk to join our team in Phoenix, Arizona. In this role, you will serve as a key point of contact for both internal and external customers, ensuring seamless execution of commercial and military repair orders. This is a long-term contract position, offering an excellent opportunity to contribute to a dynamic environment while honing your customer service and logistical expertise.<br><br>Responsibilities:<br>• Process a high volume of daily computer transactions, managing up to 150+ orders efficiently.<br>• Communicate effectively with internal and external customers to address inquiries and resolve issues.<br>• Administer repair orders by acknowledging, quoting, invoicing, and managing all related activities.<br>• Interpret and execute customer contractual requirements to ensure compliance and satisfaction.<br>• Monitor and manage warranty claims, determining their validity and appropriate disposition.<br>• Proactively mitigate risks related to on-time delivery and financial penalties by maintaining service levels.<br>• Ensure adherence to global trade compliance regulations throughout all processes.<br>• Prepare and process financial documents, including invoices and purchase orders.<br>• Collaborate with suppliers and other stakeholders to meet customer expectations.<br>• Utilize SAP R/3 and other systems to streamline operations and maintain accurate records.
We are looking for an organized and motivated Front Desk Coordinator to join our team on a contract basis in Kent, Washington. In this role, you will serve as the first point of contact for visitors and provide essential administrative support to ensure smooth office operations. If you thrive in a dynamic environment and enjoy delivering excellent customer service, this position offers a great opportunity to develop your attention to detail and organizational skills.<br><br>Responsibilities:<br>• Greet visitors promptly and assist with check-in procedures using a buzzer system.<br>• Maintain a clean and organized office space to create a welcoming environment.<br>• Monitor visitor schedules and coordinate appointments effectively.<br>• Prepare and scan documents to ensure proper record-keeping.<br>• Create shipping labels using FedEx and manage outgoing deliveries.<br>• Order office supplies and track inventory to support daily operations.<br>• Assist with answering inbound calls and managing a multi-line phone system.<br>• Provide general administrative support to the team as needed.<br>• Respond to email correspondence and address inquiries in a timely manner.
We are looking for a detail-oriented and courteous Receptionist to join our team on a contract basis. In this role, you will be the first point of contact for visitors, providing exceptional customer service and managing front desk operations. This position is located in Smithfield, Rhode Island.<br><br>Responsibilities:<br>• Welcome and assist visitors with care and attention.<br>• Direct visitors to appropriate departments or staff members based on their needs.<br>• Organize and distribute incoming mail and deliveries promptly.<br>• Provide excellent customer service to ensure a positive experience for guests and staff.<br>• Maintain the reception area in a neat and organized manner.<br>• Answer phone calls and handle inquiries efficiently.<br>• Coordinate schedules and appointments as needed.<br>• Support administrative tasks and assist with additional duties when required.
<p>We are offering a contract employment opportunity for a <strong><u>Part-Time Bilingual (Spanish) Receptionist</u></strong> in <strong>Downtown Dallas</strong>. You will be a crucial part of our team, providing exceptional customer service, managing patient appointments, and handling patient records. This <strong>part-time (18 hours per week) </strong>position offers an excellent opportunity to apply your administrative skills and customer service proficiency in a health-focused environment.</p><p><br></p><p>Responsibilities:</p><p>• Serve as the first point of contact for patients, greeting them promptly and professionally.</p><p>• Oversee the scheduling of patient appointments and ensure timely follow-ups.</p><p>• Handle confidential patient records with utmost discretion and compliance.</p><p>• Professionally address the needs and inquiries of inbound callers and patients.</p><p>• Assist the administrative staff with daily office needs.</p><p>• Provide translation services to assist staff and Spanish-speaking patients when necessary.</p><p>• Perform related clerical duties, including photocopying, faxing, and filing.</p>
<p>Collections Specialist opportunity in a mid-sized services company. As a Collections Specialist, you will perform customer and/or commercial collections and resolve customer account issues. In this Collections Specialist position, you will report to the Collections Manager. This company offers a great work environment! Please email your resume and call 626.463.2030 for immediate consideration. </p><p>Collections Outreach:</p><p>· Contact customers with overdue payments through various channels such as phone calls, emails, and letters.</p><p>· Implement effective collection strategies to recover outstanding balances.</p><p>Negotiation and Resolution:</p><p>· Negotiate payment arrangements and terms with customers who are experiencing financial difficulties.</p><p>· Resolve disputes and address customer inquiries related to overdue payments.</p><p>Payment Reconciliation:</p><p>· Reconcile customer payments with outstanding balances.</p><p>· Ensure accuracy in recording and tracking payments received.</p><p>Documentation and Record Keeping:</p><p>· Maintain detailed and organized records of customer interactions, payment arrangements, and collection activities.</p><p>· Document any agreements made with customers regarding payment plans.</p><p>Reporting and Analysis:</p><p>· Generate and analyze reports on accounts receivable aging and collection performance.</p><p>· Provide insights into trends, challenges, and potential areas for improvement.</p><p>Credit Risk Assessment:</p><p>· Assess the creditworthiness of customers and recommend appropriate credit limits.</p><p><br></p>
<p>B2B Collections Specialist</p><p>Robert Half is looking for an experienced B2B collections specialist with a strong sense of ownership and attention to detail. If you're interested in building your career as a finance professional as a part of a growing team, contact us today. This contract position is estimated to be a 8-12 month opportunity located in St. Paul, Minnesota.</p><p> </p><p>Our B2B Collections Specialist would have the following responsibilities:</p><p>- Handle inbound and outbound collections calls</p><p>- Lead all billing and reporting activities according to deadlines</p><p>- Handle all vendor inquiries</p><p>- Maintain and update customer files to ensure data integrity</p><p>- Call on all past due amounts and record all results in the system</p><p>- Record all customer payments to the correct reports</p><p> </p><p>*Please note that all candidates are required to provide 2 recent supervisor or manager references in order to be considered for employment.</p><p> </p><p>Please submit your resume and call 651-293-3973 for review and consideration. </p>
We are looking for an organized and detail-oriented Receptionist to join our team in Cedar Knolls, New Jersey. In this long-term contract role, you will be the first point of contact for visitors and callers, ensuring smooth day-to-day operations at our front desk. This position offers an excellent opportunity to develop your administrative and customer service skills in the water industry.<br><br>Responsibilities:<br>• Schedule and manage appointments to maintain an efficient workflow.<br>• Greet visitors and handle inquiries at the front desk in a courteous manner.<br>• Operate a multi-line phone system to answer calls and direct them appropriately.<br>• Respond to inbound calls while providing accurate information and assistance.<br>• Perform light filing tasks, ensuring records are accurately maintained in a mostly paperless environment.<br>• Participate in training sessions to master call handling and customer interaction techniques.<br>• Maintain a welcoming and organized reception area to create a positive first impression for clients and visitors.
<p><em>The salary range for this position is $65,000-$75,000 and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected]</em></p><p><br></p><p><strong>Job Description:</strong> </p><p> </p><p>The A/R Specialist will manage the timely and accurate collection of customer receivables for the Organization. The ideal candidate will be responsible for the collection, processing, and reconciliation of outstanding receivables. position supports the Company’s objectives through building relationships with customers, working cross-functionally with departments and monitoring and reporting on key performance indicators.</p><p> </p><p><strong>Responsibilities</strong></p><ul><li>Monitor the accurate and timely generation of customer invoices, ensuring compliance with established billing policies and procedures.</li><li>Review and verify the accuracy of invoices and other billing documents.</li><li>Maintain consistent communication with contact(s) at customer to ensure prompt payment and resolve any outstanding payment issues.</li><li>Reconciliation of assigned customer accounts to identify and address discrepancies or variances.</li><li>Investigate and resolve customer inquiries related to billing discrepancies or account issues.</li><li>Prepare and maintain accounts receivable reporting, including aging analysis and collection forecasts.</li><li>Monitor and track customer payment trends, identifying potential risks and opportunities for process improvement.</li><li>Assist with month-end and year-end closing activities as needed, ensuring accurate revenue recognition and financial reporting.</li><li>Support internal and external audits by providing documentation and responding to inquiries.</li><li>Stay up to date with industry best practices and regulations related to accounts receivable and billing.</li></ul><p> </p><p> </p><p><br></p>
<p>A premier Philadelphia-based law firm dedicated to advocating for victims of catastrophic personal injury. With a proven track record of success, our firm provides compassionate and aggressive representation to clients who have suffered life-altering injuries. We are seeking a highly motivated and empathetic <strong>Intake Specialist</strong> to serve as the first point of contact for prospective clients and help ensure each inquiry receives prompt, professional attention.</p><p><br></p><ul><li>Serve as the initial point of contact for potential clients via phone, email, and online inquiries</li><li>Conduct detailed intake interviews to gather relevant case facts and client information</li><li>Assess case viability using firm guidelines and escalate qualified leads to attorneys for review</li><li>Maintain accurate and organized records in the case management system</li><li>Follow up with potential clients to collect missing documentation or clarify information</li><li>Demonstrate empathy, professionalism, and discretion in all client interactions</li><li>Collaborate with attorneys, paralegals, and other staff to ensure a seamless client onboarding process</li><li>Provide updates to clients on the status of their intake process when appropriate</li></ul><p><br></p>
We are looking for an experienced Receptionist to join our team on a contract basis in Saint Louis, Missouri. In this role, you will serve as the first point of contact for visitors and callers, ensuring smooth communication and attentive customer service. This position is ideal for someone who thrives in a dynamic environment and is skilled at managing multi-line phone systems.<br><br>Responsibilities:<br>• Greet visitors and ensure they are directed to the appropriate person or department.<br>• Manage and operate a multi-line phone system, handling inbound calls efficiently.<br>• Provide attentive and courteous responses to inquiries from clients and customers.<br>• Maintain an organized and welcoming reception area.<br>• Assist with administrative tasks such as scheduling appointments and managing correspondence.<br>• Handle switchboard operations for phone systems with up to 10 lines.<br>• Ensure timely delivery of messages and follow-up on unresolved inquiries.<br>• Collaborate with team members to support daily office operations.
<p>We are seeking a <strong>Patient Account Representative</strong> to join a fast-paced and collaborative Patient Financial Services (PFS) team. The <strong>Patient Account Representative</strong> is responsible for accurate and timely billing, collections, payment processing, and account resolution for patient accounts. The <strong>Patient Account Representative </strong>will work under close supervision to perform routine and repetitive duties, but must be detail-oriented and proactive in handling account discrepancies and payer communications.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Follow up on unpaid accounts through payer websites or phone communication.</li><li>Investigate and resolve underpayments; file appeals when necessary.</li><li>Review and resolve claim denials and rejections.</li><li>Process bad debt transfers, adjustments, and contractual write-offs.</li><li>Review worklists in EPIC and resolve claim edits.</li><li>Rebill claims based on denial follow-ups.</li><li>Post payments and adjustments; manage undistributed payment worklists.</li><li>Process refunds and payment transfers between billing systems.</li><li>Enter charges and resolve charge issues; perform charge corrections.</li><li>Maintain professional communication with internal teams, payers, physicians, and patients.</li><li>Meet weekly productivity goals set by team leadership.</li><li>Support charity application processing and patient advocacy functions.</li><li>Handle incoming mail and assist with backlog organization.</li><li>Perform account lookups and EPIC navigation.</li><li>Review correspondence and determine appropriate next steps.</li></ul>
<p>We are looking for a skilled Receptionist to join our team in Santa Clara, CA. This is a long-term contract position that requires an individual with excellent attention to detail, strong communication skills, and the ability to provide outstanding customer service. In this role, you will be the first point of contact for visitors and callers, ensuring smooth day-to-day operations at the front desk.</p><p><br></p><p>Responsibilities:</p><p>• Maintain a welcoming and attentive presence at the reception area, ensuring all visitors feel comfortable and attended to.</p><p>• Answer incoming calls, route them appropriately, and provide information as needed.</p><p>• Greet and assist guests, clients, and visitors upon arrival, including providing directions or escorting them to meeting locations.</p><p>• Ensure all visitors are properly signed in and follow security protocols during check-in and check-out processes.</p><p>• Assist with badge creation and access setup for visitors and contract staff.</p><p>• Coordinate meeting room bookings, ensuring rooms are prepared and equipped for scheduled meetings.</p><p>• Respond to inquiries with a courteous and helpful attitude, reflecting high standards of customer service.</p><p>• Support administrative tasks such as file management, printing, and internet browsing as required.</p><p>• Collaborate with team members to ensure seamless operations and communication.</p><p>• Maintain an appearance that reflects years of experience and aligns with the company’s standards.</p>
<p>Robert Half is looking for innovative Front Desk Coordinators for our local clients ongoing needs in the area! The Front Desk Coordinator will sit at the front desk and answer busy multi-line phones, check-in visitors and direct other walk-in traffic. Candidates who are successful in the Front Desk Coordinator contractual roles typically are proficient in Microsoft Office Suite skills and are comfortable updating and maintaining reports, tracking, and documenting detailed information, and entering information into company databases. The successful Front Office Coordinator will have experience with multi-line phones, and strong alphanumeric data entry and Microsoft Office Suite skills, including working with reports and mail merge. If you have outstanding customer service skills, excellent attention to detail, and are organized and motivated, then apply with Robert Half!</p>
<p>On behalf of our client we are looking for a Front Desk Coordinator to join their team in Frankfort, Illinois. This role is essential in providing administrative support and ensuring smooth day-to-day operations. The ideal candidate will excel in customer service, organization, and multitasking in a fast-paced environment.</p><p><br></p><p>Compensation: $20-$25 an hour </p><p>Benefits: Medical, Dental, Vision, 401k, PTO</p><p>Hours of operations are flexible </p><p><br></p><p>Responsibilities:</p><p>• Manage filing systems, and organize digital records.</p><p>• Respond to client inquiries about forms, deadlines, and procedures.</p><p>• Develop and refine communication materials, including templates, worksheets, and formal letters.</p><p>• Prepare and distribute documentation.</p><p>• Assist tax office staff with administrative tasks.</p><p>• Greeting visitors and managing front desk activities.</p><p>• Schedule and manage appointments.</p>
We are looking for a dedicated and bilingual Spanish/English Customer Service Worksite Representative to join our dynamic team in Chicago, Illinois. This is a long-term contract position requiring strong communication skills and the ability to provide exceptional service to policyholders. As part of a growing organization with over 100 years of success in the insurance industry, you will play a vital role in ensuring customer satisfaction and operational efficiency.<br><br>Responsibilities:<br>• Assist policyholders by providing accurate information about insurance products and policy statuses.<br>• Respond to inquiries regarding claims services and intake-related issues with professionalism and empathy.<br>• Perform basic technical troubleshooting to support customers with self-service tools.<br>• Facilitate transfers to the sales team to drive revenue growth.<br>• Handle claim intake processes effectively and in accordance with company standards.<br>• Consistently meet or exceed departmental performance metrics, including quality, average handle time, and other KPIs.<br>• Participate in training and mentorship programs to support representatives in entry-level roles.<br>• Collaborate with leadership to identify and support process improvements.<br>• Represent the organization's values, such as empathy, problem-solving, and ownership, during customer interactions.<br>• Adapt to various shifts within operational hours as required.
<p>This long-term contract position is ideal for a detail-oriented individual who excels in managing customer accounts, coordinating workflows, and fostering resolution for customer inquiries. The role requires exceptional organizational skills and the ability to collaborate with stakeholders to deliver high-quality service.</p><p><br></p><p>Responsibilities:</p><p>• Oversee the management of customer accounts, ensuring accurate and timely handling of requests and complaints.</p><p>• Coordinate and prioritize daily tasks for the account management team to meet service level objectives.</p><p>• Monitor departmental metrics and workflow indicators, reporting on transaction volumes and progress.</p><p>• Prepare detailed reports and dashboards to provide insights into team performance and operational efficiency.</p><p>• Collaborate with vendors, stakeholders, and management to resolve complex customer issues effectively.</p><p>• Recommend improvements to business processes, metrics tracking, and team training programs.</p><p>• Handle escalated customer calls, billing inquiries, and claims resolution with professionalism.</p><p>• Support team operations by assisting with enrollment, invoicing, fulfillment, and other related tasks.</p><p>• Ensure compliance with organizational procedures while delivering exceptional customer support.</p>
<p>At Robert Half, we connect skilled professionals with leading organizations to help build successful businesses and careers. We are currently seeking an experienced Collections Specialist for one of our clients in San Diego, CA. If you have a passion for managing accounts receivable, strong communication skills, and enjoy problem-solving, this is an excellent opportunity to thrive in a collaborative and fast-paced environment. As a Collections Specialist, you will be responsible for overseeing and facilitating payment collections for past-due accounts while maintaining positive relationships with customers. This role requires excellent organizational skills, attention to detail, and a proactive approach to resolving outstanding balances in a professional manner.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Contact customers by phone, email, or mail to collect outstanding payments and discuss account discrepancies.</li><li>Maintain accurate records of all communications, payment arrangements, and account activity.</li><li>Research and resolve billing disputes or related issues in collaboration with other departments.</li><li>Monitor aging reports and follow up on overdue balances to minimize delinquency rates.</li><li>Assess customer payment history and recommend adjustments or escalations when necessary.</li><li>Support the month-end close process by providing accurate reporting of accounts receivable statuses.</li><li>Ensure compliance with corporate policies, procedures, and applicable laws relating to debt management.</li></ul><p><br></p>
