<p>We are looking for a dedicated IT Support Specialist to join our team in Brooklyn Park, Minnesota.</p><p>In this role, you will provide comprehensive technical support to ensure seamless operations across devices, systems, and collaboration tools. Your focus will be on delivering excellent customer service while troubleshooting issues and contributing to the overall improvement of IT processes.</p><p><br></p><p>Responsibilities:</p><p>• Deliver technical support for devices, operating systems, collaboration tools, productivity software, and endpoint security systems.</p><p>• Coordinate onboarding and offboarding processes, including equipment setup and access provisioning for new and departing employees.</p><p>• Manage incident lifecycles from intake to resolution, ensuring clear and timely communication with users.</p><p>• Collaborate with engineering and enterprise application teams to address escalated issues and perform root cause analysis.</p><p>• Maintain local inventory by conducting audits, managing IT procurement, and overseeing stockroom operations.</p><p>• Support hardware lifecycle management, including imaging, deployment, asset tracking, and returns.</p><p>• Ensure functionality of audio-visual systems in meeting spaces and collaboration rooms.</p><p>• Participate in IT initiatives, such as software rollouts, system migrations, and compliance-related activities.</p><p>• Contribute to change, problem, and incident management processes, prioritizing customer satisfaction and service quality.</p>
<p>We are looking for a dedicated Solution Center Representative to join our team in Indianapolis, Indiana. In this contract to hire position, you will serve as the first point of contact for educators and administrators, providing exceptional support for curriculum implementation and troubleshooting inquiries. This role requires a proactive approach to customer service, ensuring smooth communication and identifying opportunities to enhance school experiences. *<strong>The hours for this role are Tuesday through Saturday 3 PM - 12 PM*</strong></p><p><br></p><p><strong><u>Responsibilities:</u></strong></p><p>• Provide personalized support to schools, addressing curriculum implementation and operational inquiries.</p><p>• Respond to questions related to program details, curriculum guidance, and purchasing or order statuses.</p><p>• Assist with school registration processes and resolve equipment or software-related issues.</p><p>• Deliver Tier 1 IT support and guide users through system and site navigation.</p><p>• Identify opportunities for additional services or products that align with school needs.</p><p>• Collaborate with team members to resolve complex issues and ensure customer satisfaction.</p><p>• Maintain detailed records of interactions and tasks using a customer relationship management tool.</p><p>• Perform administrative tasks and support team projects as needed.</p><p>• Meet established service level, productivity, and quality goals.</p><p>• Recommend innovative solutions and emerging trends to improve processes.</p>
<p>We are looking for a Front Desk Coordinator to join our team on a contract basis in San Francisco, California. In this role, you will serve as the first point of contact for visitors, providing a welcoming and detail-oriented presence. This position requires a customer-focused individual with excellent organizational skills and a courteous attitude.</p><p><br></p><p>Responsibilities:</p><p>• Greet and assist all visitors promptly and courteously as they enter or exit the premises.</p><p>• Monitor building entrances to ensure a secure and safe environment.</p><p>• Perform document scanning and maintain accurate records.</p><p>• Handle concierge-related tasks as assigned to support smooth daily operations.</p><p>• Maintain a neat and detail-oriented appearance and adhere to the business dress code.</p><p>• Manage time effectively to handle multiple responsibilities efficiently.</p><p>• Collaborate with team members to maintain a welcoming and organized front desk area.</p><p><br></p><p>** If you're interested in this position, please apply to this position and contact Julia Henderson at julia.henderson - at - roberthalf - .com with your word resume and reference job ID# 00410-0013289434 **</p>
We are looking for an experienced IT Manager to oversee the design, implementation, and management of advanced infrastructure solutions. This role requires strong technical expertise and leadership skills to ensure the organization’s IT systems are secure, efficient, and aligned with business objectives. Based in Wheeling, Illinois, this position offers an opportunity to collaborate across teams and drive technological excellence.<br><br>Responsibilities:<br>• Develop and implement reliable infrastructure solutions, including on-premises and hybrid server environments.<br>• Administer and optimize network architecture, server systems (Windows and Linux), storage solutions, and disaster recovery plans.<br>• Manage virtualization platforms such as vSphere and vCenter to enhance system performance.<br>• Oversee Active Directory, group policies, and related services to ensure seamless operations.<br>• Ensure compliance with security standards, data protection laws, and industry regulations.<br>• Monitor and analyze system performance, addressing issues promptly to minimize downtime.<br>• Collaborate with IT and business leaders to align infrastructure strategies with organizational goals.<br>• Maintain thorough documentation of system configurations, processes, and troubleshooting guidelines.<br>• Provide mentorship and training to the Helpdesk Team to enhance their technical capabilities.
<p><strong>IT Computer Operations Manager</strong></p><p><br></p><p><strong>Position Summary:</strong> This is a full-time, salaried <strong>IT Computer Operations Manager</strong> position that reports to the Chief Executive Officer. It's a hybrid role that typically requires three days in the office, with some evening and weekend hours as needed. The main goal of this role is to provide the highest level of service to both internal and external customers. You'll be responsible for hands-on leadership in technology strategy and operations, and you'll configure and maintain the organization's IT hardware, software, network, and retail systems.</p><p><br></p><p><strong>Responsibilities:</strong></p><p><br></p><p><strong>Leadership and Management</strong></p><ul><li>Provide hands-on leadership and create a collaborative and inclusive workplace.</li><li>Supervise and guide IT Support Specialists and the Pricing Manager.</li><li>Manage IT-related projects, making sure they are on time, on budget, and meet quality standards.</li><li>Develop and manage the IT operating budget and help with capital planning.</li><li>Build and maintain relationships with external service providers and manage vendor contracts.</li><li>Ensure that all communication is clear and respectful, and that staff are treated consistently and fairly.</li><li>Keep up with technology and industry trends and advise leadership on their potential impact.</li></ul><p><strong>Information Technology</strong></p><ul><li>Administer and support business-critical software and cloud services, like Microsoft 365. You'll ensure these systems are secure, perform well, and are always available.</li><li>Direct the administration of all technology assets, including servers, desktops, laptops, handheld devices, and point-of-sale (POS) registers.</li><li>Maintain and support the network infrastructure, which includes firewalls, switches, and VPN.</li><li>Oversee helpdesk operations to provide timely support to internal customers.</li><li>Manage security awareness programs, data backups, and disaster recovery systems.</li><li>Direct the procurement, configuration, and lifecycle management of all IT assets.</li></ul><p><strong>Retail Technology</strong></p><ul><li>Act as the subject matter expert for the ECRS Catapult point-of-sale system, focusing on its configuration and process optimization.</li><li>Lead projects to improve the efficiency and accuracy of the Catapult system.</li><li>Manage Catapult data to ensure it is accurate, usable, and has integrity.</li></ul><p><br></p>
<p><strong>Business Systems Consultant III</strong></p><p><strong>Location</strong>: Remote </p><p><strong>Schedule</strong>: Monday – Friday, 8:00 AM – 5:00 PM EST </p><p><strong>Duration</strong>: 12 months (Contract)</p><p><br></p><p><strong>Job Overview:</strong></p><p>We are seeking a highly skilled Business Systems Consultant III to support enterprise-level HR systems initiatives. This role will focus on ServiceNow HRSD (Human Resource Service Delivery) and requires a strong background in systems consulting, project leadership, and technical support within HR domains.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Serve as a Business Systems Consultant within the Corporate HR Service Center.</li><li>Provide technical support for HR-related software and systems.</li><li>Troubleshoot and resolve application issues; implement enhancements as needed.</li><li>Lead and support large-scale projects, including user testing and implementation.</li><li>Collaborate with project managers, developers, QA analysts, and business stakeholders.</li><li>Gather and document business requirements; support system design and implementation.</li><li>Maintain project documentation and track issues throughout the lifecycle.</li><li>Add new services to the employee center portal and support ongoing enhancements.</li></ul>
<p><strong>Front Desk Lead – Healthcare Office</strong></p><p><strong>Hours:</strong> 8:00 AM – 5:00 PM (with a 1-hour lunch). Occasional early shift at 7:00 AM may be required for coverage.</p><p><br></p><p>Join a <strong>well-respected healthcare client in the Quad Cities</strong> as a <strong>Front Desk Lead</strong>. This position plays a vital role in maintaining accuracy and efficiency in scheduling, insurance verification, and medical billing while providing oversight and guidance to the front desk team. If you’re detail-oriented, thrive in a fast-paced clinic environment, and enjoy supporting both patients and staff, this is an excellent opportunity to grow your career.</p><p>Contact <strong>Lydia, Christin, or Erin</strong> at <strong>563-359-3995</strong>.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Ensure scheduling accuracy and compliance with provider parameters.</li><li>Complete insurance verification and eligibility checks prior to patient appointments.</li><li>Manage appointment scheduling and rescheduling as needed.</li><li>Develop and maintain staff schedules to ensure proper front desk coverage.</li><li>Provide hands-on support to the scheduling department during high-volume periods.</li><li>Coach and support staff by addressing errors, providing feedback, and fostering accountability.</li><li>Assist with medical billing tasks, including claim submission, payment posting, and following up on outstanding balances.</li></ul><p><strong>Why You’ll Love This Role:</strong></p><p>This is a great opportunity to step into a <strong>leadership position</strong> with a respected healthcare organization that values accuracy, teamwork, and patient care. You’ll play an integral role in improving front desk and billing processes while ensuring a seamless experience for both providers and patients.</p>
<p>We are looking for a skilled Service Delivery Manager to act as a strategic liaison in Cleveland, Ohio. This role involves ensuring the alignment of technology solutions with business objectives, while fostering collaboration across local and global teams. The ideal candidate will play a critical role in driving IT strategies that support operational priorities and enhance service delivery.</p><p><br></p><p>Responsibilities:</p><p>• Build and maintain strong relationships to understand and align IT solutions with their business needs.</p><p>• Oversee the delivery of IT projects and services, ensuring quality, compliance, and alignment with organizational objectives.</p><p>• Coordinate resources within a matrix structure, managing both local and global teams to achieve service delivery goals.</p><p>• Actively participate in site-specific activities to ensure the successful implementation of technology solutions.</p><p>• Drive IT strategies that support operational priorities and enhance business processes.</p><p>• Ensure adherence to governance, compliance, and security standards across all IT services.</p><p>• Provide support for tools such as Cisco Webex Meetings, Azure Active Directory, and Intune.</p><p>• Monitor and manage service levels to ensure consistent and effective delivery.</p><p>• Collaborate with cross-functional teams to design and implement innovative IT solutions.</p><p>• Utilize ITIL methodologies to optimize service delivery processes and improve efficiency.</p>
<p>Business Support Specialist – Albany, NY (Long-Term Contract)</p><p>We’re seeking highly organized and detail-oriented Business Support Specialists to join our team in Albany, New York. In this long-term contract role, you’ll work within our service center, specializing in finance, human resources, or support services. This position emphasizes cross-training and adaptability, allowing you to contribute across multiple service areas as needed.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Process transactions in finance, HR, or support services, following established procedures and service level agreements.</li><li>Apply working knowledge of relevant policies and procedures to ensure accuracy and compliance.</li><li>Respond to inquiries and resolve issues through the call center and ticketing system.</li><li>Investigate and correct complex processing errors to maintain data integrity.</li><li>Analyze data to support audits and improve operational practices.</li><li>Provide professional, responsive customer service.</li><li>Identify user needs and recommend system or process enhancements.</li><li>Assist with audit reviews and evaluations.</li><li>Collaborate with team members to manage workload across service lines.</li><li>Ensure clear, timely, and accurate communication, including email correspondence.</li></ul><p> Call Mary Christman or Gabrielle Maisonet at 518/462-1430 to learn more and share your interest. We look forward to connecting! </p>
<p><strong>Job Title: Line Support Technician</strong></p><p> <strong>Location:</strong> Russell Point, OH | Onsite</p><p> <strong>Work Type:</strong> Contract | 25 weeks </p><p><br></p><p><br></p><p><strong>Position Overview</strong></p><p>We are seeking a <strong>Line Support Technician</strong> to join our onsite team in Russell Point, OH. This role is critical to maintaining the stability and performance of Tier I Production Critical Line Applications and equipment. The ideal candidate will follow documented processes to restore normal operations or escalate issues to the appropriate support teams when necessary.</p><p>e<strong>Key Responsibilities</strong></p><ul><li>Provide plant floor client and end-user desktop application and network support for all Tier I computer systems.</li><li>Collaborate with plant floor users to understand production line processes and customer needs.</li><li>Support technology upgrades and implementations of Tier I computer systems.</li><li>Monitor and respond to alerts from various monitoring systems related to Tier I computer systems.</li><li>Communicate effectively with IT management for updates, direction, and escalation.</li><li>Assist with policy enforcement and execution of established IT processes and procedures.</li><li>Engage with external suppliers to stay informed on evolving technologies and their potential application.</li></ul>
<p>We are seeking a highly skilled and hands-on IT Director. This role is ideal for a technically proficient leader. Candidates MUST have experience leading teams, maintaining systems, working with ERP systems, software development projects, and offshore programming teams. Leads the development and implementation of IT systems, manage IT budgets, and stay abreast of emerging technologies, ensures the security of systems, networks, and data, and collaborate with other departments to identify and address technology needs. The role will oversee and actively participate in the organization's technology strategy, infrastructure, and operations, ensuring alignment with business goals and managing IT and programming staff and budgets.</p><p> </p><p> </p><p> </p><p> Essential Duties:</p><p> </p><p> </p><p> · IT Administration: Manage user access, security protocols, system backups, hardware/software procurement, helpdesk, disaster planning and disaster recovery testing.</p><p> </p><p> · Team Coordination: Provide direction, oversight, and management for IT staff including contract programmers and implementation projects.</p><p> </p><p> · New Software & Technology Implementation: Research, plan, and lead implementation of new tools and technologies to improve business efficiency and system performance</p><p> </p><p> · Security: Implement and oversee security measures to protect data and manage access controls. Manage user accounts, access rights, and security settings working with department heads to grand appropriate authority.</p><p> </p><p> · Communication & Customer Service: Strong communication skills for both internal and external service groups.</p><p> </p><p> · Troubleshooting: Troubleshoot and resolve IT-related issues reported by users. Provide Tier 3 escalation support.</p><p> </p><p> · Other duties, as assigned.</p><p> </p><p> </p>
<p>We are looking for proactive and customer-driven individuals to join our team as a Bilingual <strong>Call Center Representative</strong>! In this role, you will serve as the first point of contact for customers, delivering exceptional service and support while addressing their needs. If you are a strong communicator in both English and Spanish with problem-solving skills, this job may be the perfect fit for you.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Customer Interaction:</strong></li><li>Handle a high volume of inbound and outbound calls professionally and efficiently.</li><li>Answer customer inquiries, provide detailed information, and assist with service-related issues.</li><li>Follow up with customers to ensure their needs and expectations are met.</li><li><strong>Problem Resolution:</strong></li><li>Identify and resolve customer concerns quickly while maintaining a positive customer experience.</li><li>Escalate complex issues to the appropriate department as needed and follow up to ensure resolution.</li><li><strong>Record Management:</strong></li><li>Maintain accurate records of customer interactions, documenting key details in company systems (e.g., Salesforce) </li><li>Ensure compliance with company policies and data security standards in all interactions.</li><li><strong>Meeting Goals:</strong></li><li>Work toward achieving individual and team performance goals, including call resolution time, customer satisfaction scores, and call handling metrics.</li><li>Actively participate in training and development to stay updated on company products, services, and processes.</li></ul><p><br></p>
We are looking for an organized and detail-oriented Intake Coordinator to join our team in Escondido, California. In this role, you will play a vital part in ensuring a smooth intake process for clients while maintaining high standards of customer service. This is a long-term contract position within the healthcare industry, offering an opportunity to contribute meaningfully to the well-being of clients.<br><br>Responsibilities:<br>• Oversee the intake process for new clients, ensuring all required information is accurately collected and documented.<br>• Schedule appointments and follow-up visits, optimizing time management and calendar efficiency.<br>• Work closely with clinical staff to streamline client transitions into services.<br>• Maintain secure and confidential client records in alignment with organizational and regulatory standards.<br>• Deliver exceptional customer service by addressing client inquiries and resolving concerns professionally.<br>• Support administrative operations through tasks such as data entry, filing, and generating reports.<br>• Ensure compliance with healthcare policies and procedures during all client interactions.<br>• Act as a liaison between clients and service providers to facilitate effective communication.
We are looking for an experienced IT Service Delivery Manager to lead and enhance the delivery of user-centered IT support within a dynamic healthcare environment. Based in Oakland, California, this role focuses on optimizing IT services to ensure accessibility, efficiency, and alignment with organizational needs. The ideal candidate will bring strategic vision, leadership expertise, and a strong commitment to operational excellence.<br><br>Responsibilities:<br>• Drive initiatives to improve the overall user experience by embedding proactive support and usability principles into IT service delivery.<br>• Lead and mentor a team of IT support analysts and system specialists, fostering collaboration and encouraging growth.<br>• Develop and implement strategies to optimize IT support processes, tools, and response models.<br>• Oversee the resolution of technical issues, identifying trends and systemic causes to enhance service performance.<br>• Manage the creation and delivery of end-user training programs and self-service resources to improve technology adoption.<br>• Monitor and analyze service performance metrics, including SLAs, user satisfaction, and operational effectiveness, to identify improvement opportunities.<br>• Collaborate with cross-functional teams to ensure IT services align with organizational goals and operational needs.<br>• Ensure timely and clear communication regarding system outages, updates, and changes to minimize business disruption.<br>• Maintain relationships with external vendors, ensuring service quality and alignment with company expectations.<br>• Represent end-user perspectives in enterprise IT projects, supporting change management and post-deployment evaluations.
<p>Robert Half is seeking a Principal Network Engineer- CCIE required</p><p>No Visa Employment sponsorship</p><p>Must be authorized to work in the United States</p><p><br></p><p>This role is predominantly remote but may require some onsite support and client site travel as needed.</p><p><br></p><p>The Principal Network Engineer is the highest-level technical authority within the organization. This individual serves as both the final escalation point for Priority-1/2 incidents across all customers and the primary technical advisor and environment owner for a portfolio of strategic accounts. Success requires elite networking expertise, outstanding consulting and communication skills, and close collaboration with Service Desk, NOC, Sales, and leadership to maximize client stability, satisfaction, and growth.</p><p><br></p><p>ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:</p><p><br></p><p>• Lead diagnostic and restoration efforts for complex P1/P2 incidents; perform root-cause analysis and publish findings.</p><p>• Act as senior escalation resource and mentor for Tier 1-3 engineers; deliver case debriefs, training, and best-practice guidance.</p><p>• Own the technical relationship for assigned clients—maintain deep knowledge of environments, risks, and business goals.</p><p>• Conduct proactive health checks, capacity planning, performance tuning, and best-practice audits to prevent issues before they surface.</p><p>• Develop and present multi-year technical roadmaps aligned to client strategy, budget, and service capabilities.</p><p>• Identify upsell and cross-sell opportunities</p><p>• Produce clear, thorough documentation (HLD/LLD, MOP/CAB change plans, incident RCAs, environment runbooks).</p><p>• Influence service standards, tooling, and automation; pilot emerging technologies for future managed service offerings.</p><p>• Participate in a rotational on-call schedule for high-priority escalations</p><p>Other duties as needed</p><p><br></p><p><br></p><p><br></p><p><br></p>
<p>We are looking for a compassionate and dedicated helpline counselor to join our team in Miami, Florida. This is a long-term contract position where you will play an integral role in assisting individuals during challenging times. If you have a strong desire to help others and possess excellent communication skills, we encourage you to apply. For the first 90 days, the schedule will be Monday–Friday, 10 a.m.–6 p.m. After that, you will transition to an overnight shift.</p><p><br></p><p>Responsibilities:</p><p>• Respond promptly to incoming calls and provide support to individuals in need.</p><p>• Communicate effectively in Spanish to ensure clear and empathetic assistance.</p><p>• Accurately document and input call details into the system.</p><p>• Utilize crisis intervention techniques to assist callers during high-pressure situations.</p><p>• Maintain a calm and detail-oriented demeanor when handling sensitive situations.</p><p>• Participate in training sessions focused on suicide prevention and crisis management.</p><p>• Collaborate with team members to enhance the quality of service provided.</p><p>• Adhere to company policies and procedures while ensuring confidentiality.</p><p>• Offer translation services for Spanish-speaking callers when required.</p><p>• Actively contribute to creating a supportive and positive environment for callers and colleagues.</p>
<p>Overview:</p><p> We are seeking a Bilingual Spanish Patient Registration Specialist to join our nonprofit community health clinic. As the first point of contact at the front desk, you will provide a welcoming experience for patients, ensuring accurate registration and efficient administrative support. This role is ideal for someone who thrives in a people-focused environment and is committed to supporting accessible healthcare services for the community.</p><p><br></p><p>Responsibilities:</p><ul><li>Greet patients and visitors in a professional, welcoming, and trauma-informed manner.</li><li>Register new and returning patients, verifying insurance coverage and updating records.</li><li>Collect and scan required documentation, including ID, insurance cards, and consent forms.</li><li>Answer and route phone calls, schedule appointments, and manage the front desk.</li><li>Provide patients with information about benefits, co-pays, and financial assistance programs.</li><li>Maintain accurate demographic and insurance information in the electronic health record system.</li><li>Support clinic staff by communicating urgent patient needs promptly.</li><li>Assist with maintaining office supplies and front desk operations.</li><li>Uphold patient confidentiality and comply with HIPAA regulations.</li><li>Perform other administrative tasks as assigned.</li></ul><p><br></p>
<p><strong>Now Hiring: Medical Billing & Front Desk Lead – Quad Cities</strong></p><p><br></p><p>Join a respected healthcare organization as the <strong>Medical Billing & Front Desk Lead</strong>! In this role, you’ll handle medical billing accuracy, insurance verification, and front desk oversight while coaching the team for success.</p><p><br></p><p><strong><u>What You’ll Do:</u></strong></p><ul><li>Manage medical billing: claims, payments, and follow-ups</li><li>Ensure accurate scheduling & insurance verification</li><li>Lead and support front desk staff</li><li>Improve workflows for billing and front desk processes</li></ul><p>Hours: Monday–Friday, 8 AM–5 PM (occasional 7 AM shift)</p><p><br></p><p><strong>Ready to make an impact? Apply today or call Lydia, Christin, or Erin at 563-359-3995!</strong></p>
<p>We are looking for a Bilingual Call Center Specialist to support the mission of a non-profit organization by handling inbound and outbound phone interactions with professionalism, empathy, and cultural sensitivity. This role requires fluency in English and Spanish to effectively engage with individuals from diverse backgrounds, ensuring callers receive information, resources, and support to meet their needs. The Specialist is also responsible for accurate data entry, resource referrals, and collaborating closely with team members to uphold the priorities and values of the non-profit.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ol><li><strong>Call Handling:</strong></li></ol><ul><li>Provide exemplary customer service to all callers by addressing inquiries, offering resources, and connecting individuals to appropriate organizational services via phone.</li><li>Maintain professionalism and empathy when dealing with sensitive situations, including crisis calls or emotional interactions.</li><li>Ensure clear and effective communication in both languages to serve diverse clients effectively.</li></ul><ol><li><strong>Outreach and Resource Coordination:</strong></li></ol><ul><li>Make outbound calls to follow up on requests and share updates about available programs or services.</li><li>Refer callers to internal non-profit programs or trusted external community resources as appropriate.</li></ul><ol><li><strong>Data Management and Confidentiality:</strong></li></ol><ul><li>Accurately document all calls, inquiries, and case notes into the organization's CRM system or database.</li><li>Protect sensitive client information and adhere to all privacy and confidentiality policies.</li></ul><ol><li><strong>Language Translation and Support:</strong></li></ol><ul><li>Translate verbal and written materials as needed to support callers or facilitate internal communication.</li><li>Assist colleagues and teammates in bridging communication gaps with non-English-speaking clients.</li></ul><ol><li><strong>Mission and Community Support:</strong></li></ol><ul><li>Represent the organization with professionalism, passion, and commitment to its mission and values.</li><li>Participate in training sessions to remain informed about the non-profit’s services, policies, and updates.</li><li>Foster collaborative relationships with team members to deliver cohesive and impactful service.</li></ul><p><br></p>
<p>We are looking for a dedicated Customer Service Representative to join our team in Urbandale, Iowa. In this role, you will serve as a primary point of contact for customers, addressing inquiries related to life, health, and disability insurance policies. This is a Contract-to-Permanent position, offering a great opportunity to grow within our organization fully on-site.</p><p><br></p><p>Responsibilities:</p><p>• Handle incoming calls from customers with professionalism and efficiency, providing accurate information and support.</p><p>• Address inquiries related to policy coverage, billing and payments, claims, and rate quotes.</p><p>• Assist customers in navigating their insurance options and resolving any issues or concerns.</p><p>• Process orders and maintain accurate records in the system.</p><p>• Monitor and follow up on customer requests to ensure timely resolution.</p><p>• Uphold confidentiality and adhere to company policies and procedures.</p><p><br></p><p>If you are looking to take the next step in your customer service career, please APPLY TODAY! Give us a call at 515.706.4974 or apply through our Robert Half website.</p>
We are looking for a skilled Desktop Support Analyst to join our team in New Braunfels, Texas. In this Contract-to-Permanent position, you will play a crucial role in ensuring the seamless operation and support of IT systems, hardware, and software across the organization. This role involves hands-on technical support, troubleshooting, and process development to enhance efficiency and user experience.<br><br>Responsibilities:<br>• Upgrade and maintain property network infrastructure, including routers, modems, Wi-Fi extenders, and access points, to ensure stable and improved internet connections.<br>• Set up, configure, and deploy new IT equipment while providing users with clear guidance on software systems.<br>• Perform system troubleshooting and maintenance for onsite devices such as computers, routers, televisions, and other equipment.<br>• Research, recommend, and implement hardware and networking solutions to address technical challenges and improve system reliability.<br>• Document processes, develop training materials, and ensure employees are well-versed in company procedures and software systems.<br>• Collaborate with corporate team members to understand their software usage, workflows, and challenges, providing tailored IT support.<br>• Assist in learning and managing the administrative side of software systems, including Yardi, ePremium, and BlueMoon.<br>• Conduct video calls or site visits to assess office IT setups, ensuring all hardware and software are accounted for and functional.<br>• Manage Gmail administration and user accounts once proficiency in other systems and processes has been demonstrated.
We are looking for a dedicated Administrative Assistant to join our team in Austin, Texas. This is a long-term contract position where you will play an integral role in ensuring smooth and efficient administrative operations, with a special focus on front desk responsibilities. You will report directly to the Business Services Supervisor and contribute to a variety of projects and tasks.<br><br>Responsibilities:<br>• Serve as the primary Administrative Assistant to the Business Services Supervisor, providing direct support as needed.<br>• Manage front desk operations, ensuring prompt and attentive coverage, even on short notice.<br>• Assist with data entry tasks, maintaining accuracy and organization in all documentation.<br>• Contribute to the completion of administrative projects by coordinating tasks and meeting deadlines.<br>• Support general business service operations, ensuring all administrative needs are addressed.<br>• Answer inbound calls and respond to inquiries in a thorough and timely manner.<br>• Maintain schedules and calendars to optimize daily office operations.<br>• Provide assistance with receptionist duties, greeting visitors and ensuring a welcoming environment.
<p>We are seeking an organized and customer-focused <strong>Front Desk Coordinator</strong> to join a dynamic team in the Phoenix area (85016). This role is ideal for a detail-oriented professional who thrives in fast-paced environments and enjoys creating a welcoming atmosphere at the front desk. As the first point of contact for visitors and clients, the Front Desk Coordinator will handle a variety of administrative tasks to ensure smooth office operations.</p><p>This <strong>temp-to-hire position</strong> offers a great opportunity for professional growth, with the possibility of transitioning into a permanent role depending on performance and company needs. Candidates must successfully pass a background check.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Greet and assist visitors with professionalism and warmth, ensuring a positive first impression.</li><li>Manage incoming calls, direct them appropriately, and handle inquiries in a timely and courteous manner.</li><li>Oversee front desk operations, including maintaining a clean and organized reception area.</li><li>Coordinate appointments, meetings, and calendars for team members as needed.</li><li>Handle general administrative duties such as filing, scanning, and data entry.</li><li>Assist with correspondence, including emails, letters, and other communications.</li><li>Support office staff with special projects and other duties as assigned.</li></ul><p><br></p>
<p><strong>About the Role</strong></p><p>The IT Systems Analyst plays a key role in shaping how employees interact with technology across the organization. This hybrid position combines systems analysis, technical support, user enablement, and service improvement to ensure IT solutions are reliable, user-friendly, and aligned with business needs.</p><p><br></p><p>In this role, you’ll collaborate with end users, IT colleagues, and business teams to optimize system performance, improve service delivery, and enhance the overall user experience. The ideal candidate brings a blend of technical expertise, problem-solving ability, project coordination, and strong communication skills.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><br></p><p>Business & Systems Liaison: Partner with stakeholders to identify challenges and translate them into technical or process improvements.</p><p><br></p><p>IT Training & Enablement: Design and deliver training programs that drive adoption of IT systems and improve efficiency.</p><p><br></p><p>Knowledge Management: Create user-facing documentation such as knowledge base articles, process guides, and training materials.</p><p><br></p><p>System & Service Analysis: Monitor ITSM data, system performance, and usage trends to identify recurring issues and opportunities for optimization.</p><p><br></p><p>Problem Management: Conduct root cause analysis and recommend long-term solutions for complex technical issues.</p><p><br></p><p>Continuous Improvement: Support service review processes and lead initiatives that improve usability, automation, and overall user satisfaction.</p><p><br></p><p>Requirements Gathering: Capture business requirements for new features, enhancements, and service offerings.</p><p><br></p><p>Change Enablement: Contribute to rollouts by preparing communication, training, and support resources.</p><p><br></p><p>System Testing & Validation: Assist in user acceptance testing (UAT) to ensure system changes align with business needs.</p><p><br></p><p>Technical Support: Provide tier 1 and 2 support for escalated issues, documenting and triaging as appropriate.</p><p><br></p><p>Vendor Coordination: Collaborate with third-party providers for system delivery, support, and infrastructure services.</p><p><br></p><p>IT Governance: Promote adherence to IT policies, standards, and best practices.</p><p><br></p><p>Project Participation: Engage in cross-functional IT initiatives, representing the end-user perspective.</p><p><br></p><p><br></p>
<p>We are excited to represent our client in Valley Center who is looking for a <strong>Front Desk Receptionist</strong> to become the warm, welcoming face of their office. This role goes beyond answering phones — it’s about creating a positive first impression for clients, visitors, and team members alike. The ideal candidate has strong organizational skills, excellent interpersonal abilities, and thrives in an environment where <strong>every day brings new interactions and challenges</strong>.</p><p><br></p><p><strong><u>Responsibilities</u></strong></p><ul><li>Greet visitors, clients, and vendors with professionalism and warmth.</li><li>Answer, screen, and direct phone calls; take accurate messages as needed.</li><li>Maintain an organized front desk and lobby area.</li><li>Assist with scheduling appointments and maintaining calendars.</li><li>Receive and distribute mail, deliveries, and office supplies.</li><li>Support administrative functions such as filing, data entry, and document preparation.</li><li>Provide general support to internal departments as needed.</li></ul>
