<p>We are looking for proactive and customer-driven individuals to join our team as a Bilingual <strong>Call Center Representative</strong>! In this role, you will serve as the first point of contact for customers, delivering exceptional service and support while addressing their needs. If you are a strong communicator in both English and Spanish with problem-solving skills, this job may be the perfect fit for you.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Customer Interaction:</strong></li><li>Handle a high volume of inbound and outbound calls professionally and efficiently.</li><li>Answer customer inquiries, provide detailed information, and assist with service-related issues.</li><li>Follow up with customers to ensure their needs and expectations are met.</li><li><strong>Problem Resolution:</strong></li><li>Identify and resolve customer concerns quickly while maintaining a positive customer experience.</li><li>Escalate complex issues to the appropriate department as needed and follow up to ensure resolution.</li><li><strong>Record Management:</strong></li><li>Maintain accurate records of customer interactions, documenting key details in company systems (e.g., Salesforce) </li><li>Ensure compliance with company policies and data security standards in all interactions.</li><li><strong>Meeting Goals:</strong></li><li>Work toward achieving individual and team performance goals, including call resolution time, customer satisfaction scores, and call handling metrics.</li><li>Actively participate in training and development to stay updated on company products, services, and processes.</li></ul><p><br></p>

<ul><li>Bilingual in Spanish required</li><li>Strong verbal and written communication skills.</li><li>Ability to stay calm under pressure and deliver solutions in challenging situations.</li><li>Proficient in using call center technology, such as phone systems, CRM tools like Salesforce, and other software platforms.</li><li>Excellent organizational skills and attention to detail.</li><li>Flexibility to adapt to changing priorities and processes in a team-oriented environment.</li></ul><p><br></p>

<h3 class="rh-display-3--rich-text">TalentMatch^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.</p>