We are looking for a dedicated Bilingual Customer Service Representative to join our mission-driven team in San Diego, California. In this Contract-to-Permanent position, you will play a vital role as the first point of contact in our call center, providing compassionate and effective support to individuals seeking assistance. This is an excellent opportunity to make a meaningful impact while growing your career in a supportive and collaborative environment.<br><br>Responsibilities:<br>• Respond to incoming calls and inquiries, offering accurate information, referrals, and assistance based on client needs.<br>• Document all client interactions efficiently and accurately using web-based systems.<br>• Maintain a thorough understanding of available services, resources, and programs to provide effective guidance.<br>• Collaborate with internal teams to address client needs and ensure seamless service delivery.<br>• Deliver exceptional customer service in all communications, upholding the organization’s values and standards.<br>• Utilize web-based systems, chat platforms, and other tools to manage client interactions effectively.<br>• Assist clients with benefit-related inquiries, billing functions, and service navigation.<br>• Support Spanish-speaking clients by providing bilingual communication and translation services.<br>• Monitor and resolve issues using CRM systems and other software tools.<br>• Adapt to various computer programs and applications to streamline processes and enhance service delivery.

• Associate’s degree or higher preferred; equivalent combination of education and experience will be considered.<br>• Minimum of 1 year of experience in a call center or customer service role.<br>• Proficiency in Spanish and English, with strong bilingual communication skills.<br>• Familiarity with CRM platforms, web-based systems, and tools such as Word, Excel, and PowerPoint.<br>• Background in public health, social work, psychology, sociology, criminology, or related fields is highly desirable.<br>• Ability to manage multiple tasks while maintaining a high level of attention to detail.<br>• Excellent verbal and written communication skills.<br>• Experience with software such as Avaya CMS, Epic, and About Time is a plus.

<h3 class="rh-display-3--rich-text">TalentMatch^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.</p>