<p>A local non-profit organization in Kearny Mesa is seeking a Bilingual Call Center Representative to join their team. This role is ideal for someone who is passionate about helping people and thrives in a fast-paced, high-volume call center environment. You will be the first point of contact for individuals seeking assistance and resources, making a meaningful impact in the community every day.</p><p>Key Responsibilities:</p><ul><li>Answer a high volume of inbound calls in both English and Spanish, providing compassionate and professional support.</li><li>Listen to callers’ needs and connect them with appropriate services and resources.</li><li>Accurately document all interactions and case details in the CRM system.</li><li>Follow up on inquiries and ensure resolution in a timely manner.</li><li>Maintain a positive and empathetic attitude while handling challenging situations.</li></ul><p><br></p>

<p>Qualifications:</p><ul><li>Fluent in Spanish and English (verbal) – required.</li><li>Minimum 1 year of customer service or call center experience.</li><li>Comfortable handling high-volume inbound calls.</li><li>Strong data entry and documentation skills using CRM systems.</li><li>Excellent communication, active listening, and problem-solving abilities.</li><li>Passion for helping people and supporting the local community.</li></ul><p>Schedule & Pay:</p><ul><li>Full-time, onsite in Kearny Mesa, with the option to move to a hybrid schedule after approximately 6 months.</li><li>Contract-to-hire opportunity with potential for long-term growth.</li></ul><p><br></p>

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