<p><strong>Job Title: Line Support Technician</strong></p><p> <strong>Location:</strong> Russell Point, OH | Onsite</p><p> <strong>Work Type:</strong> Contract | 25 weeks </p><p><br></p><p><br></p><p><strong>Position Overview</strong></p><p>We are seeking a <strong>Line Support Technician</strong> to join our onsite team in Russell Point, OH. This role is critical to maintaining the stability and performance of Tier I Production Critical Line Applications and equipment. The ideal candidate will follow documented processes to restore normal operations or escalate issues to the appropriate support teams when necessary.</p><p>e<strong>Key Responsibilities</strong></p><ul><li>Provide plant floor client and end-user desktop application and network support for all Tier I computer systems.</li><li>Collaborate with plant floor users to understand production line processes and customer needs.</li><li>Support technology upgrades and implementations of Tier I computer systems.</li><li>Monitor and respond to alerts from various monitoring systems related to Tier I computer systems.</li><li>Communicate effectively with IT management for updates, direction, and escalation.</li><li>Assist with policy enforcement and execution of established IT processes and procedures.</li><li>Engage with external suppliers to stay informed on evolving technologies and their potential application.</li></ul>

<p><strong>Qualifications</strong></p><p><strong>Education & Experience:</strong></p><ul><li>Post-secondary education in Computer Science or equivalent experience.</li><li>Proven experience supporting computer applications and end-user computing devices.</li><li>Familiarity with Windows 7/10, Active Directory, and LAN/Networking.</li><li>Proficiency in MS Office and problem ticketing systems.</li><li>Experience with AIX/UNIX environments.</li><li>Demonstrated ability to manage Level 1 and Level 2 support calls.</li><li>Strong hardware troubleshooting skills for printers, scan guns, desktop PCs/laptops, and handheld devices.</li></ul><p><strong>Preferred Skills:</strong></p><ul><li>General functional knowledge of GALC/ALC systems and related business processes.</li><li>Ability to follow and document processes accurately.</li><li>Adaptability in a dynamic environment.</li><li>Solid understanding of IT processes and development methodologies.</li><li>Strong analytical, problem-solving, and decision-making skills.</li><li>Effective time management and prioritization.</li><li>Excellent verbal and written communication skills.</li></ul><p><br></p>

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