We are looking for a dedicated Customer Service Representative to join our team in Sacramento, California. In this role, you will provide exceptional support to customers by resolving inquiries and concerns with professionalism and efficiency. This is a long-term contract position that requires working on-site five days a week.<br><br>Responsibilities:<br>• Respond to customer inquiries by actively listening and asking detailed questions to address their concerns effectively.<br>• Direct calls to the appropriate department and collaborate with internal teams to resolve customer issues.<br>• Expand knowledge of company processes and transactions to enhance the quality of customer service provided.<br>• Communicate any workflow or service-related issues to leadership promptly to ensure seamless operations.<br>• Adhere to company standards, training guidelines, supervisory instructions, and applicable regulations while performing duties.
We are looking for a dedicated Customer Service Representative to join our team in Tustin, California. This long-term contract position offers a hybrid work schedule, combining remote and in-office days. The ideal candidate will play a crucial role in managing rental applications, ensuring accuracy, and delivering exceptional service to both internal teams and customers.<br><br>Responsibilities:<br>• Process incoming rental applications with a high level of accuracy and attention to detail.<br>• Verify the completeness and correctness of application information.<br>• Update and maintain customer accounts in internal systems as required.<br>• Liaise with internal departments to address inquiries and resolve issues efficiently.<br>• Respond to customer questions and concerns through email, phone, and other communication channels.<br>• Schedule appointments and coordinate with applicants to ensure smooth processing.<br>• Handle data entry tasks to maintain organized and accurate records.<br>• Support weekend operations remotely when necessary, adhering to the established schedule.<br>• Assist in maintaining compliance with company policies and procedures throughout the application process.
We are looking for an experienced Customer Service Representative with a background in financial services to join our team in Memphis, Tennessee. The ideal candidate will have expertise in the banking industry and a proven ability to deliver exceptional customer experiences while handling financial inquiries.<br><br>Responsibilities:<br>• Respond to customer inquiries regarding financial products and services with professionalism and accuracy.<br>• Assist clients in resolving issues related to banking transactions and account management.<br>• Analyze customer needs and provide tailored solutions to enhance satisfaction.<br>• Process and verify financial documentation in compliance with company policies.<br>• Maintain up-to-date knowledge of banking regulations and company offerings.<br>• Collaborate with team members to improve service delivery and achieve department goals.<br>• Handle escalated customer concerns with tact and effectiveness.<br>• Document customer interactions and resolutions in the system for record-keeping purposes.<br>• Provide recommendations to improve processes based on customer feedback and observations.
We are looking for a dedicated Customer Service Representative to join our team in Fairfax, Virginia. This is a Contract to permanent position, offering an excellent opportunity for candidates seeking growth in a dynamic and fast-paced environment. The ideal candidate will bring strong communication skills, exceptional multitasking abilities, and a passion for delivering top-notch service.<br><br>Responsibilities:<br>• Respond promptly to inbound inquiries and provide accurate information to clients.<br>• Process payments and manage data entry tasks with attention to detail.<br>• Compile and maintain detailed reports, ensuring accuracy and timeliness.<br>• Collaborate with loan teams and vendors to address client needs and resolve concerns.<br>• Handle administrative support duties, including organizing and updating records.<br>• Assist clients with questions and provide solutions to their concerns.<br>• Utilize Microsoft Office tools, including Word and Excel, for daily tasks.<br>• Thrive in a fast-paced environment by managing multiple priorities effectively.<br>• Ensure excellent communication with clients while maintaining professionalism.
We are looking for a dedicated Customer Service Representative to join our team in Minneapolis, Minnesota. In this role, you will provide support to both internal and external customers by delivering exceptional service and addressing their needs with professionalism. This is a long-term contract position, offering an opportunity to make a meaningful impact in the healthcare industry.<br><br>Responsibilities:<br>• Provide outstanding customer service by addressing inquiries and resolving issues in a timely and accurate manner.<br>• Maintain detailed and precise documentation of interactions and transactions to ensure compliance with company policies.<br>• Support patients by scheduling appointments, verifying authorizations, and assisting with claims or benefit-related questions.<br>• Identify and escalate sensitive or complex issues, such as financial, medical, or legal risks, following established protocols.<br>• Translate verbal communications into clear and concise written documentation as required.<br>• Collaborate with internal teams to ensure smooth operations and a positive customer experience.<br>• Assist in training new team members and supporting colleagues with administrative tasks when necessary.<br>• Monitor and meet performance metrics related to accuracy, quality, and attendance.<br>• Utilize various systems and tools, including Microsoft Office Suite, to efficiently manage tasks and resolve customer needs.<br>• Uphold the organization’s commitment to diversity, inclusion, and superior customer care.
<p>We are looking for a success-driven Customer Service Representative to join our team in the Metuchen, New Jersey area. In this role, you will act as the primary point of contact for customer inquiries and technical support, ensuring a seamless experience for clients. This position provides an excellent opportunity to grow within the Marketing/PR industry while working with a dynamic and dedicated team.</p><p><br></p><p>Responsibilities:</p><p>• Address customer inquiries and resolve product-related issues, including warranty claims and return authorizations.</p><p>• Identify opportunities to drive additional revenue through upselling and promotional initiatives.</p><p>• Utilize various software platforms, such as Navision and ZenDesk, to manage order entries and maintain customer records.</p><p>• Ensure accurate documentation and organization of records as per company protocols.</p><p>• Coordinate with shipping and production teams to ensure timely and efficient delivery of products.</p><p>• Assist the Customer Service Manager with drafting written resources and response materials.</p><p>• Maintain professionalism and a positive attitude during customer and team interactions.</p><p>• Propose ideas to improve departmental processes and enhance customer experience.</p>
<p>We are looking for a dedicated Customer Service Representative to join our team in the Metuchen, New Jersey area. In this role, you will act as a knowledgeable resource for customers, providing expert support and solutions related to our products and services. This position offers an opportunity to engage with customers and contribute to the ongoing success of our company.</p><p><br></p><p>Responsibilities:</p><p>• Provide technical support and resolve product-related issues, including warranty claims and return authorization processes.</p><p>• Identify opportunities for additional revenue through upselling and promotional marketing initiatives.</p><p>• Utilize multiple software platforms, such as Navision and ZenDesk, to manage order entry and document customer interactions.</p><p>• Maintain organized records and documentation in compliance with company procedures.</p><p>• Collaborate with shipping and production teams to ensure timely delivery of products.</p><p>• Support the Customer Service Manager by creating written materials, responses, and knowledge-based documentation as needed.</p><p>• Handle customer interactions with professionalism and maintain positive relationships with coworkers.</p><p>• Offer suggestions to enhance departmental processes and improve overall efficiency.</p>
<p>About the Company</p><p>Our client, a well-established wealth management firm, is seeking a professional and organized Front Desk Administrator to serve as the first point of contact for clients and visitors. This role requires strong communication skills, a client-focused demeanor, and the ability to manage both administrative and front-office responsibilities in a fast-paced, professional environment.</p><p>Key Responsibilities</p><ul><li><strong>Client Reception:</strong> Greet clients and visitors with professionalism, ensuring a welcoming and client-focused experience.</li><li><strong>Front Desk Management:</strong> Answer and route phone calls, manage incoming/outgoing mail, and maintain a polished and organized reception area.</li><li><strong>Scheduling & Coordination:</strong> Assist with managing calendars, scheduling client meetings, and coordinating conference room bookings.</li><li><strong>Administrative Support:</strong> Provide general administrative assistance to advisors and office staff, including preparing documents, processing forms, and updating client files.</li><li><strong>Meeting Preparation:</strong> Support client meetings by preparing agendas, printing materials, and setting up meeting spaces.</li><li><strong>Recordkeeping:</strong> Maintain accurate logs, update databases and CRM systems, and ensure client information is current and secure.</li><li><strong>Office Operations:</strong> Order office supplies, coordinate vendor services, and assist with special projects as needed.</li><li><strong>Confidentiality & Compliance:</strong> Handle sensitive financial information with discretion, ensuring compliance with industry regulations and company policies.</li></ul><p><br></p>
<p>We are looking for a dedicated Customer Service Representative to join our team in the Metuchen, New Jersey. In this role, you will serve as the primary point of contact for customers, ensuring their inquiries are resolved efficiently and with attention to detail. If you thrive in a fast-paced environment and enjoy building relationships while solving problems, this position is perfect for you.</p><p><br></p><p>Responsibilities:</p><p>• Resolve customer inquiries by troubleshooting product issues and processing warranty claims and return authorizations.</p><p>• Identify opportunities to boost revenue through up-selling and promoting marketing campaigns.</p><p>• Utilize various software platforms, including Navision and ZenDesk, for order entry and customer documentation.</p><p>• Maintain accurate records and documentation in compliance with company procedures.</p><p>• Coordinate with shipping and production teams to ensure timely delivery of products.</p><p>• Assist the Customer Service Manager by preparing written documentation and knowledge-based materials.</p><p>• Maintain a focused and attentive demeanor during interactions with customers and team members.</p><p>• Provide constructive suggestions to improve department processes and efficiency.</p>
<p>We are looking for a dedicated Accommodation Assistant to join our team on a contract basis in Newark, New Jersey. In this role, you will support administrators by coordinating accommodations for students, ensuring accessibility and compliance with approved needs. This position requires strong organizational skills, attention to detail, and the ability to communicate effectively with students, faculty, and external vendors.</p><p><br></p><p>Responsibilities:</p><p>• Prepare and distribute letters outlining approved accommodations for students.</p><p>• Facilitate the process of securing note-takers, including reviewing requests, communicating with faculty, training students in assistive technologies, and ensuring secure transmission of notes.</p><p>• Organize exam arrangements by entering detailed data into the database, coordinating schedules with students and professors, and administering exams in compliance with accommodations.</p><p>• Provide accessible course materials by collaborating with publishers and vendors or converting materials into suitable formats.</p><p>• Train students on the use of assistive technologies approved for their accommodations.</p><p>• Maintain accurate records of interactions and processes in the organizational database.</p><p>• Respond to inquiries via email and phone, providing clear guidance and assistance.</p><p>• Work collaboratively with third-party vendors to ensure accommodation needs are met.</p><p>• Perform other administrative tasks as assigned to support the team.</p><p><br></p><p>Hours are: </p><ul><li>Tuesdays: 8:30 AM – 4:30 PM</li><li>Thursdays: 12:30 PM – 4:30 PM</li><li>Fridays: 8:30 AM – 4:30 PM</li></ul>
We are looking for an experienced Senior Customer Service Representative to join our team in Atlanta, Georgia. This is a long-term contract position where you will play a key role in delivering outstanding service to both merchants and end customers. If you thrive in a fast-paced environment and enjoy solving challenges while maintaining high standards of professionalism, we encourage you to apply.<br><br>Responsibilities:<br>• Serve as the primary point of contact for merchants and end customers, handling inquiries and providing exceptional support.<br>• Conduct onboarding and training sessions for merchants on internal platforms to ensure seamless adoption.<br>• Troubleshoot basic technical issues related to merchant accounts and transactions, offering step-by-step guidance and solutions.<br>• Monitor and meet key performance indicators (KPIs) while completing daily tasks with efficiency and accuracy.<br>• Adhere to service level agreements (SLAs), escalating complex issues to appropriate teams when necessary.<br>• Collaborate with leadership to refine service processes and develop best practice procedures.<br>• Investigate recurring issues to identify root causes and implement effective resolutions.<br>• Contribute to the evaluation and enhancement of service quality for both internal teams and external clients.<br>• Manage complex customer interactions, resolving high-priority concerns and ensuring an excellent overall experience.
We are looking for a dedicated Customer Service Representative to join our team on a long-term contract basis in Eden Prairie, Minnesota. In this role, you will play a key part in delivering exceptional service to members and providers while addressing their inquiries and concerns. If you are skilled in communication, problem-solving, and building strong relationships, this position offers a rewarding opportunity to make a positive impact.<br><br>Responsibilities:<br>• Resolve customer inquiries efficiently by addressing concerns on the first call and navigating through computer systems to provide accurate information.<br>• Communicate effectively and positively to foster strong relationships with members and providers.<br>• Actively listen and ask relevant questions to identify customer needs while accurately documenting information in internal systems.<br>• Investigate complex issues using multiple databases and collaborate with support teams to ensure timely resolution.<br>• Partner with colleagues to address escalated concerns and deliver solutions.<br>• Meet established performance metrics, including call quality, efficiency, customer satisfaction, and attendance.<br>• Exhibit empathy and professionalism while responding to customers and building rapport.<br>• Apply critical thinking to analyze problems and develop effective solutions.<br>• Maintain accurate records and perform data entry tasks as required.<br>• Schedule appointments and manage correspondence through email and other communication channels.
We are looking for a dedicated Customer Service Representative to join our team in San Luis Obispo, California. This Contract-to-permanent position offers an exciting opportunity to support our sales teams while ensuring exceptional service to customers. The ideal candidate will demonstrate strong organizational skills and a commitment to upholding our values of integrity, quality, and customer focus.<br><br>Responsibilities:<br>• Assist customers at the sales counter throughout the purchasing process, ensuring a seamless experience.<br>• Generate and manage various reports, including order entry, invoicing, credits, and monthly reconciliations.<br>• Conduct stock checks and confirm material availability to meet customer and sales team needs.<br>• Prepare and organize samples for customers and sales representatives, ensuring inventory is always adequately stocked.<br>• Maintain an organized and well-stocked sales office area, ensuring it remains free of clutter.<br>• Attend in-house sales meetings as required to stay updated on team objectives and strategies.<br>• Complete necessary paperwork and maintain structural job files for accurate record-keeping.<br>• Provide administrative and operational support to the Sales staff and Sales Manager as needed.<br>• Participate in safety meetings, adhering to all company and regulatory safety guidelines, and promptly report hazardous conditions.<br>• Ensure reliable attendance and availability for overtime work when necessary to meet business demands.
<p>We are looking for a dedicated Customer Service Representative to join our team in Pasadena, California. This is a Contract-to-Permanent position that offers an excellent opportunity to showcase your skills in customer engagement and problem-solving. In this role, you will play a vital part in delivering exceptional service and ensuring customer satisfaction. Apply today for immediate consideration. </p><p><br></p><p>Responsibilities:</p><p>• Handle inbound and outbound calls with professionalism and efficiency.</p><p>• Assist customers with their inquiries, providing clear and accurate information.</p><p>• Process routine transactions and maintain accurate records.</p><p>• Manage email correspondence and resolve customer issues promptly.</p><p>• Enter and update customer information in the system with attention to detail.</p><p>• Promote company products and services by identifying customer needs.</p><p>• Schedule appointments and coordinate follow-ups as required.</p><p>• Ensure compliance with company policies and procedures.</p><p>• Support team efforts by contributing to a positive and collaborative work environment.</p>
We are looking for a dedicated Customer Service Associate to join our team in Jersey City, New Jersey. In this role, you will play a key part in ensuring exceptional customer experiences by addressing inquiries, resolving issues, and fostering positive client relationships. This is a long-term contract position, offering an excellent opportunity to grow within the gambling industry.<br><br>Responsibilities:<br>• Respond to customer inquiries promptly through various communication channels, such as phone, email, and chat.<br>• Resolve customer complaints effectively while maintaining a detail-oriented and empathetic demeanor.<br>• Utilize CRM systems to manage customer data and track interactions for seamless service.<br>• Build and nurture strong client relationships to enhance customer satisfaction and loyalty.<br>• Collaborate with internal teams to address complex issues and ensure timely resolution.<br>• Provide detailed information about products and services, ensuring customers are well-informed.<br>• Monitor and analyze customer feedback to identify areas for service improvement.<br>• Maintain accurate records of customer interactions and ensure compliance with company policies.<br>• Assist in creating and implementing strategies to improve overall customer experience.<br>• Stay updated on industry trends to deliver informed and relevant support.
We are looking for an experienced Customer Service Representative II to join our team in Ashburn, Virginia. In this long-term contract position, you will play a vital role in delivering outstanding support to clients while contributing to the company’s growth and continuous improvement initiatives. This role requires a strong ability to manage customer interactions, maintain operational efficiency, and foster team collaboration.<br><br>Responsibilities:<br>• Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring client satisfaction.<br>• Actively contribute to driving sales growth through understanding customer needs and offering tailored solutions.<br>• Perform essential office functions, including maintaining records and managing databases, to support daily operations.<br>• Develop and implement plans that align with company policies and quality standards to improve service delivery.<br>• Monitor and enhance processes to drive continuous improvement and meet ISO quality requirements.<br>• Train new employees to ensure they are equipped with the necessary skills and knowledge to succeed in their roles.<br>• Analyze competitive landscapes to identify opportunities for growth and innovation.<br>• Collaborate with internal teams to uphold revenue accounting processes and maintain organizational compliance.<br>• Communicate effectively with customers and colleagues to build strong relationships and foster teamwork.<br>• Utilize interpersonal skills to create a positive and engaging environment for both clients and team members.
We are looking for a dedicated Customer Service Representative to join our team in Seabrook, Texas. This Contract to permanent position offers an excellent opportunity for individuals with strong communication skills and a commitment to delivering exceptional support. The ideal candidate will thrive in a fast-paced environment and demonstrate a high level of professionalism.<br><br>Responsibilities:<br>• Respond promptly to customer inquiries via phone and email, ensuring a high level of satisfaction.<br>• Handle import and export customer service tasks with accuracy and efficiency.<br>• Perform data entry tasks, including entering invoices and maintaining records.<br>• Collaborate with team members to ensure seamless operations and resolve customer issues.<br>• Manage multiple tasks and prioritize effectively in a dynamic work environment.<br>• Provide support within a call center setting, addressing customer concerns and resolving complaints.<br>• Maintain detailed and organized documentation of all customer interactions.<br>• Monitor and follow up on outstanding issues to ensure timely resolution.<br>• Adapt to changing processes and systems to meet business needs.<br>• Uphold company standards for customer service and professionalism.
<p>We are looking for a dedicated Customer Service Representative to join our team in Dayton, Ohio. This position involves supporting records operations and ensuring high-quality service in a non-profit setting. As a long-term contract role, you will play a pivotal part in assisting customers with vital statistics and maintaining compliance with state regulations.</p><p><br></p><p>Responsibilities:</p><p>• Handle registration tasks using state-specific software to manage vital records.</p><p>• Review and verify records for accuracy, making necessary corrections.</p><p>• Provide guidance to customers on completing forms and address inquiries related to registration processes.</p><p>• Process and issue requests through in-person counter services or online orders.</p><p>• Ensure documents and records are preserved in compliance with state auditing and regulatory standards.</p><p>• Modify and maintain departmental records as assigned.</p><p>• Coordinate with external agencies to order records and transfer records appropriately.</p><p>• Participate in cross-training initiatives and perform additional duties as required.</p><p><br></p><p><strong>For immediate consideration, call 937.224.8326</strong></p>
We are looking for a dedicated Customer Service Representative to join our team in Fort Wayne, Indiana. This is a Contract to permanent position that offers an excellent opportunity to showcase your communication and organizational skills while supporting clients and internal teams. The ideal candidate will thrive in a fast-paced environment and demonstrate proficiency in administrative tools and customer service practices.<br><br>Responsibilities:<br>• Respond to customer inquiries promptly and professionally via phone, email, and other communication channels.<br>• Manage incoming calls on a switchboard system with 1 to 10 lines, ensuring efficient call handling.<br>• Provide accurate pricing information and assist customers with product or service-related questions.<br>• Maintain and update records using Microsoft Excel, ensuring data accuracy and organization.<br>• Draft and send correspondence using Microsoft Word and Microsoft Outlook as required.<br>• Collaborate with internal teams to resolve customer concerns and ensure client satisfaction.<br>• Process orders and monitor their progress to ensure timely delivery.<br>• Support administrative functions and contribute to a well-organized office environment.<br>• Identify opportunities to improve customer service processes and implement solutions.<br>• Handle multiple tasks simultaneously while maintaining attention to detail and quality.
<p>We are looking for a dedicated Customer Service Representative to join a team in the Wall, New Jersey area. In this contract role, you will play a vital part in ensuring smooth communication between our customers, sales teams, and operations. If you thrive in a dynamic environment and enjoy wearing multiple hats, this position offers an excellent opportunity to contribute to a growing organization.</p><p><br></p><p>Responsibilities:</p><p>• Process customer orders with accuracy and efficiency, including extensive data entry and order tracking.</p><p>• Communicate with sales representatives to provide timely updates on product delivery timelines and supply chain status.</p><p>• Respond to customer inquiries via inbound and outbound calls, ensuring a high level of service and professionalism.</p><p>• Collaborate closely with sales and operations teams to address customer needs and resolve issues.</p><p>• Utilize logistics software, including training on NetSuite Softdeon, to manage order processing and tracking.</p><p>• Assist end users and direct customers, ensuring their product-related questions and concerns are resolved effectively.</p><p>• Maintain detailed records of customer interactions and order statuses for seamless communication.</p><p>• Proactively identify and ask the right questions to ensure clarity and efficiency in all customer interactions.</p><p>• Support ongoing improvements in customer service processes to enhance overall satisfaction.</p>
<p>We are looking for a motivated and results-driven Sales Agents to join our team on a long-term contract-to-hire basis in Fort Lauderdale, Florida. In this role, you will engage with customers directly, using your sales expertise to promote and sell cruise vacation packages. This position is ideal for individuals who thrive in a fast-paced environment and excel at building strong relationships with clients. This position pays $10/hr + offers an uncapped commission structure. Hours are 9am - 6pm, Monday through Friday.</p><p><br></p><p>Responsibilities:</p><p>• Promote and sell cruise vacation packages to customers, leveraging deep product knowledge and effective sales techniques.</p><p>• Provide consultative recommendations to prospective and existing clients to enhance their travel experiences.</p><p>• Identify and maximize sales opportunities throughout the customer interaction process.</p><p>• Meet annual sales quotas and other performance metrics set by the department.</p><p>• Support team efforts by driving sales for underperforming sailings and last-minute inventory.</p><p>• Build and maintain productive relationships with internal support departments to ensure seamless operations.</p><p>• Follow and adhere to schedules, objectives, and established departmental goals.</p><p>• Take on additional responsibilities as assigned by management to support organizational needs.</p>
<p>Robert Half is seeking an experienced <strong>VIP Hospitality Coordinator</strong> to support a premier global airline’s partnership with a major international sporting event. This role will be responsible for delivering exceptional, high-touch experiences for VIP guests, high-value customers, and key stakeholders. Working within the Sponsorships and Activations team, you will help design, plan, and execute premium hospitality experiences that drive brand loyalty, strengthen partnerships, and create unforgettable moments.</p><p><br></p><p><strong>Location</strong>: onsite in Fort Worth w/ occasional travel</p><p><strong>Duration</strong>: 15-month contract</p><p><strong>Hours</strong>: 40 hours/week</p><p><strong>Pay Rate: </strong>$25-28/hour</p><p><br></p><p><strong>Why You’ll Love This Role</strong></p><ul><li>Play a key role in creating once-in-a-lifetime experiences for elite guests during a world-renowned global sports event.</li><li>Serve as the primary point of contact for VIP attendees, ensuring seamless communication, personalized service, and flawless event execution.</li><li>Collaborate with internal teams and external partners to bring premium hospitality activations to life.</li></ul><p><strong>Key Responsibilities</strong></p><ul><li>Act as the direct liaison for VIP hospitality guests, including high-profile clients, contest winners, and loyalty program members.</li><li>Oversee all pre-event communications, executive briefs, and guest itineraries, ensuring every detail is tailored to individual needs.</li><li>Manage day-of event operations, providing on-site support to deliver a smooth, world-class experience.</li><li>Partner with cross-functional teams and event vendors to coordinate travel, accommodations, venue access, and hospitality suite logistics.</li><li>Track guest preferences, feedback, and outcomes to continuously improve future activations.</li><li>Support program measurement and reporting to assess overall effectiveness.</li></ul>
We are looking for a dedicated Customer Service Representative to join our team in Greenville, Pennsylvania. This is a long-term contract position that requires a proactive and detail-oriented individual to provide exceptional support to our customers. The role involves maintaining strong relationships, managing orders, and ensuring customer satisfaction in a fast-paced environment.<br><br>Responsibilities:<br>• Process customer purchase orders promptly and accurately.<br>• Coordinate with internal teams to ensure orders are fulfilled and shipped efficiently.<br>• Provide timely updates to customers regarding order statuses, shipping schedules, and any potential delays.<br>• Prepare and deliver customized reports based on customer needs.<br>• Establish and nurture strong relationships with clients to foster trust and loyalty.<br>• Address customer inquiries and concerns with urgency and professionalism.<br>• Work collaboratively with cross-functional teams to resolve issues and enhance service delivery.<br>• Offer assistance to colleagues and support other departments as required.<br>• Carry out additional tasks and responsibilities as assigned to meet business needs.
<p>Our client is seeking a proactive and detail-oriented Customer Success Specialist to join their team. This role is ideal for a self-starter who can establish and optimize policies and procedures to enhance customer satisfaction and streamline sales order processes. You will collaborate closely with our sales team and customers to ensure smooth and efficient order management. This is contract to hire, fully remote (candidate has to be local to Pittsburgh as hiring manager. resides in Pittsburgh.) Pay is $23-$25, depending on experience.</p><p><br></p><p>Key Responsibilities:</p><p>• Develop and Implement Policies & Procedures – Establish clear guidelines for customer service operations, ensuring consistency and efficiency in handling inquiries, orders, and issues.</p><p>• Optimize the Sales Order Process – Evaluate and improve the current sales order workflow to increase efficiency, accuracy, and customer satisfaction.</p><p>• Collaborate with Sales Team & Customers – Act as a liaison between the sales team and customers to ensure seamless order processing and address any issues that arise.</p><p>• Ensure Customer Satisfaction – Proactively address customer concerns, resolve order discrepancies, and provide excellent service to maintain strong client relationships.</p><p>• Monitor & Report on Performance – Track key performance indicators (KPIs) and suggest improvements based on data-driven insights.</p><p><br></p><p><br></p>
<p>Robert Half is seeking a Customer Service Representative for our client in New Orleans, Louisiana. This short-term contract to full time position requires a detail-oriented individual with experience in call center operations and strong communication skills. The ideal candidate will contribute to resolving customer inquiries efficiently while gaining knowledge of housing programs such as Tax Credit and Voucher initiatives.</p><p><br></p><p>Responsibilities:</p><p>• Respond to inbound customer calls with professionalism and empathy.</p><p>• Address and resolve issues related to housing programs, including Tax Credit and Voucher systems.</p><p>• Maintain accurate records of customer interactions through data entry.</p><p>• Manage email correspondence to assist customers with inquiries and provide timely responses.</p><p>• Handle outbound calls to follow up on unresolved concerns.</p><p>• Schedule appointments for housing-related services and ensure proper coordination.</p><p>• Utilize Microsoft Excel and Word for tracking and reporting purposes.</p><p>• Ensure compliance with Fair Housing regulations during all interactions.</p><p>• Assist with order entry for housing-related programs and services.</p><p>• Demonstrate a thorough understanding of Low-Income Tax Credit Housing (LITCH) policies.</p>
