We are looking for an experienced Customer Service Representative II to join our team in Ashburn, Virginia. In this long-term contract position, you will play a vital role in delivering outstanding support to clients while contributing to the company’s growth and continuous improvement initiatives. This role requires a strong ability to manage customer interactions, maintain operational efficiency, and foster team collaboration. Responsibilities: • Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring client satisfaction. • Actively contribute to driving sales growth through understanding customer needs and offering tailored solutions. • Perform essential office functions, including maintaining records and managing databases, to support daily operations. • Develop and implement plans that align with company policies and quality standards to improve service delivery. • Monitor and enhance processes to drive continuous improvement and meet ISO quality requirements. • Train new employees to ensure they are equipped with the necessary skills and knowledge to succeed in their roles. • Analyze competitive landscapes to identify opportunities for growth and innovation. • Collaborate with internal teams to uphold revenue accounting processes and maintain organizational compliance. • Communicate effectively with customers and colleagues to build strong relationships and foster teamwork. • Utilize interpersonal skills to create a positive and engaging environment for both clients and team members.

• Proven experience in customer service, sales, and office functions. • Strong planning and organizational skills to manage multiple tasks effectively. • Knowledge of company policies, quality standards, and continuous improvement practices. • Familiarity with database management and revenue accounting processes. • Excellent communication skills, both verbal and written, to interact with clients and team members. • Ability to train and mentor new employees to ensure successful onboarding. • Understanding of competitive landscapes and strategies to drive business growth. • Commitment to maintaining ISO quality standards and delivering high-quality service.

<h3 class="rh-display-3--rich-text">TalentMatch®</h3> Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.

Ashburn, VA
remote
Temporary
23.55 - 23.55 USD / Hourly
We are looking for an experienced Customer Service Representative II to join our team in Ashburn, Virginia. In this long-term contract position, you will play a vital role in delivering outstanding support to clients while contributing to the company’s growth and continuous improvement initiatives. This role requires a strong ability to manage customer interactions, maintain operational efficiency, and foster team collaboration. Responsibilities: • Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring client satisfaction. • Actively contribute to driving sales growth through understanding customer needs and offering tailored solutions. • Perform essential office functions, including maintaining records and managing databases, to support daily operations. • Develop and implement plans that align with company policies and quality standards to improve service delivery. • Monitor and enhance processes to drive continuous improvement and meet ISO quality requirements. • Train new employees to ensure they are equipped with the necessary skills and knowledge to succeed in their roles. • Analyze competitive landscapes to identify opportunities for growth and innovation. • Collaborate with internal teams to uphold revenue accounting processes and maintain organizational compliance. • Communicate effectively with customers and colleagues to build strong relationships and foster teamwork. • Utilize interpersonal skills to create a positive and engaging environment for both clients and team members.
2025-09-04T12:58:45Z