We are looking for a motivated and goal-oriented Customer Service Representative to join our team on a contract basis in Washington, District of Columbia. In this role, you will be the first point of contact for customers, delivering exceptional service and resolving inquiries efficiently. Your ability to handle inbound and outbound calls with attention to detail and accuracy will be key to ensuring customer satisfaction. Responsibilities: • Respond promptly to inbound customer inquiries, providing accurate information and resolutions. • Handle outbound calls to follow up on customer issues or provide additional support. • Accurately process orders and maintain detailed records of customer transactions. • Ensure timely and precise communication across all customer interactions. • Collaborate with team members to identify and implement process improvements. • Address customer complaints with empathy and find effective solutions. • Maintain knowledge of company products and services to assist customers effectively. • Adhere to company policies and procedures while meeting performance targets. • Utilize call center tools and systems to manage and document interactions efficiently.

• Previous experience in a customer service or call center environment. • Strong verbal and written communication skills. • Proficiency in order entry and documentation systems. • Ability to manage inbound and outbound calls professionally. • Excellent problem-solving skills and attention to detail. • Capability to work both independently and collaboratively in a team setting. • Familiarity with customer service tools and technologies. • High school diploma or equivalent required.

<h3 class="rh-display-3--rich-text">TalentMatch®</h3> Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.

Washington, DC
onsite
Temporary
19.00 - 22.00 USD / Hourly
We are looking for a motivated and goal-oriented Customer Service Representative to join our team on a contract basis in Washington, District of Columbia. In this role, you will be the first point of contact for customers, delivering exceptional service and resolving inquiries efficiently. Your ability to handle inbound and outbound calls with attention to detail and accuracy will be key to ensuring customer satisfaction. Responsibilities: • Respond promptly to inbound customer inquiries, providing accurate information and resolutions. • Handle outbound calls to follow up on customer issues or provide additional support. • Accurately process orders and maintain detailed records of customer transactions. • Ensure timely and precise communication across all customer interactions. • Collaborate with team members to identify and implement process improvements. • Address customer complaints with empathy and find effective solutions. • Maintain knowledge of company products and services to assist customers effectively. • Adhere to company policies and procedures while meeting performance targets. • Utilize call center tools and systems to manage and document interactions efficiently.
2025-09-23T11:34:04Z