We are looking for a dedicated Customer Service Representative to join our team in Minneapolis, Minnesota. In this role, you will provide support to both internal and external customers by delivering exceptional service and addressing their needs with professionalism. This is a long-term contract position, offering an opportunity to make a meaningful impact in the healthcare industry. Responsibilities: • Provide outstanding customer service by addressing inquiries and resolving issues in a timely and accurate manner. • Maintain detailed and precise documentation of interactions and transactions to ensure compliance with company policies. • Support patients by scheduling appointments, verifying authorizations, and assisting with claims or benefit-related questions. • Identify and escalate sensitive or complex issues, such as financial, medical, or legal risks, following established protocols. • Translate verbal communications into clear and concise written documentation as required. • Collaborate with internal teams to ensure smooth operations and a positive customer experience. • Assist in training new team members and supporting colleagues with administrative tasks when necessary. • Monitor and meet performance metrics related to accuracy, quality, and attendance. • Utilize various systems and tools, including Microsoft Office Suite, to efficiently manage tasks and resolve customer needs. • Uphold the organization’s commitment to diversity, inclusion, and superior customer care.

• Proven experience in customer service, preferably within the healthcare or insurance industry. • Strong data entry and documentation skills with high attention to detail. • Proficiency in Microsoft Office Suite and other relevant software applications. • Excellent communication skills, both written and verbal; bilingual proficiency in Spanish is a plus. • Ability to manage multiple tasks and prioritize effectively in a fast-paced environment. • Familiarity with healthcare systems, claims processing, and benefit functions is highly desirable. • Demonstrated ability to meet performance metrics and adhere to company policies. • Flexibility to work various shifts, including occasional overtime and holidays, as needed.

<h3 class="rh-display-3--rich-text">TalentMatch®</h3> Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.

Minneapolis, MN
remote
Temporary
18.53 - 21.45 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team in Minneapolis, Minnesota. In this role, you will provide support to both internal and external customers by delivering exceptional service and addressing their needs with professionalism. This is a long-term contract position, offering an opportunity to make a meaningful impact in the healthcare industry. Responsibilities: • Provide outstanding customer service by addressing inquiries and resolving issues in a timely and accurate manner. • Maintain detailed and precise documentation of interactions and transactions to ensure compliance with company policies. • Support patients by scheduling appointments, verifying authorizations, and assisting with claims or benefit-related questions. • Identify and escalate sensitive or complex issues, such as financial, medical, or legal risks, following established protocols. • Translate verbal communications into clear and concise written documentation as required. • Collaborate with internal teams to ensure smooth operations and a positive customer experience. • Assist in training new team members and supporting colleagues with administrative tasks when necessary. • Monitor and meet performance metrics related to accuracy, quality, and attendance. • Utilize various systems and tools, including Microsoft Office Suite, to efficiently manage tasks and resolve customer needs. • Uphold the organization’s commitment to diversity, inclusion, and superior customer care.
2025-09-03T19:28:48Z