We are looking for a dedicated Member Services Representative to join our team in Minneapolis, Minnesota. In this Contract-to-Permanent role, you will play a key part in supporting members by addressing inquiries, resolving concerns, and ensuring a seamless experience. This position is ideal for individuals passionate about customer service within the healthcare industry.<br><br>Responsibilities:<br>• Respond to member inquiries promptly and professionally, ensuring that their needs are met efficiently.<br>• Coordinate transportation bookings and assist members in accessing their benefits.<br>• Provide guidance on billing concerns, prescription-related issues, and other health-related inquiries.<br>• Triage incoming calls to identify and address priority concerns effectively.<br>• Maintain accurate records of interactions and follow established protocols for documentation.<br>• Utilize computer systems to manage member information and process requests.<br>• Collaborate with team members to ensure consistent and high-quality service delivery.<br>• Stay updated on healthcare policies and benefits to offer accurate guidance to members.

• Proven experience in a call center or customer service environment.<br>• Strong computer proficiency, including familiarity with relevant software systems.<br>• Excellent communication and interpersonal skills to engage effectively with members.<br>• Knowledge or experience in the healthcare industry is highly preferred.<br>• Ability to manage multiple tasks and prioritize in a fast-paced environment.<br>• Strong problem-solving skills and attention to detail.<br>• Demonstrated ability to work both independently and collaboratively as part of a team.

<h3 class="rh-display-3--rich-text">TalentMatch^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.</p>