Collections Specialist,Collections - Commercial,Collections - Consumer,Credit - Collections,Collection Job Summary: We are seeking an experienced Collections Specialist to join our team and take responsibility for reaching out to clients via phone to collect aged, overdue payments. The ideal candidate will possess excellent communication and negotiation skills, a customer-focused approach, and a proactive attitude toward resolving payment issues. This role requires the ability to handle sensitive financial situations tactfully while maintaining professionalism and accuracy in documentation. Responsibilities: Contact customers via phone to follow up on overdue accounts and secure payment for outstanding balances. Review and analyze accounts to identify overdue amounts and initiate appropriate collection action. Communicate payment terms, account statuses, and repayment options to clients with clarity and professionalism. Record customer interactions and payment agreements in company systems with accuracy and attention to detail. Resolve customer inquiries and disputes related to account balances in a timely and effective manner. Collaborate with internal teams, such as billing and accounting, to address account discrepancies or escalate complex issues. Achieve and exceed individual collection targets while adhering to all company policies and procedures. Follow up on payment commitments to ensure compliance and monitor account status for potential further action if necessary. Build and maintain positive relationships with customers to encourage prompt payments while preserving client goodwill. Stay up-to-date on relevant legal regulations and company guidelines related to collections practices.

Collections - Commercial, Collections - Consumer, Credit - Collections, Collection Processes, Billing Collection, Microsoft Excel, Pivot Table, Collections management

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.

Bloomington, MN
onsite
Temporary
24.00 - 29.00 USD / Hourly
Collections Specialist,Collections - Commercial,Collections - Consumer,Credit - Collections,Collection Job Summary: We are seeking an experienced Collections Specialist to join our team and take responsibility for reaching out to clients via phone to collect aged, overdue payments. The ideal candidate will possess excellent communication and negotiation skills, a customer-focused approach, and a proactive attitude toward resolving payment issues. This role requires the ability to handle sensitive financial situations tactfully while maintaining professionalism and accuracy in documentation. Responsibilities: Contact customers via phone to follow up on overdue accounts and secure payment for outstanding balances. Review and analyze accounts to identify overdue amounts and initiate appropriate collection action. Communicate payment terms, account statuses, and repayment options to clients with clarity and professionalism. Record customer interactions and payment agreements in company systems with accuracy and attention to detail. Resolve customer inquiries and disputes related to account balances in a timely and effective manner. Collaborate with internal teams, such as billing and accounting, to address account discrepancies or escalate complex issues. Achieve and exceed individual collection targets while adhering to all company policies and procedures. Follow up on payment commitments to ensure compliance and monitor account status for potential further action if necessary. Build and maintain positive relationships with customers to encourage prompt payments while preserving client goodwill. Stay up-to-date on relevant legal regulations and company guidelines related to collections practices.
2025-09-02T14:34:05Z