We are looking for a dedicated Customer Service Representative to join our team on a long-term contract basis in Minneapolis, Minnesota. This role offers the opportunity to make a difference in the healthcare industry by providing exceptional support and service to patients and customers. If you thrive in a fast-paced environment and have a passion for helping others, this position may be the perfect fit for you. Responsibilities: • Deliver outstanding customer service by addressing inquiries and resolving issues with professionalism and empathy. • Maintain accurate and timely documentation of interactions with patients and clients using internal systems. • Assist in scheduling appointments, processing authorizations, and managing claims to ensure seamless service delivery. • Adhere to established performance standards, including metrics for accuracy, quality, and attendance. • Provide support to colleagues and supervisors by handling paperwork and resolving patient-related concerns. • Identify potential financial, medical, or legal risks during customer interactions and follow appropriate protocols. • Translate verbal information into clear and concise written documentation according to company guidelines. • Act as a patient advocate by exchanging complex and sensitive information to facilitate care and support. • Utilize Microsoft Office Suite and other tools effectively to manage daily tasks and responsibilities. • Ensure compliance with company policies and procedures while delivering services within established timeframes.

• Proven experience in customer service, preferably in the healthcare industry. • Strong communication skills, both verbal and written, with proficiency in English; Spanish language skills are a plus. • Ability to manage multiple tasks efficiently while maintaining attention to detail. • Familiarity with Microsoft Office Suite and other relevant software applications. • Knowledge of healthcare processes, including claims administration and benefit functions. • Demonstrated ability to adhere to performance metrics and work flexible schedules, including occasional overtime. • Experience with data entry and documentation in a detail-oriented setting. • High level of empathy, dedication to patient advocacy, and a commitment to maintaining a detail-oriented approach.

<h3 class="rh-display-3--rich-text">TalentMatch®</h3> Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.

Minneapolis, MN
remote
Temporary
18.53 - 21.45 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team on a long-term contract basis in Minneapolis, Minnesota. This role offers the opportunity to make a difference in the healthcare industry by providing exceptional support and service to patients and customers. If you thrive in a fast-paced environment and have a passion for helping others, this position may be the perfect fit for you. Responsibilities: • Deliver outstanding customer service by addressing inquiries and resolving issues with professionalism and empathy. • Maintain accurate and timely documentation of interactions with patients and clients using internal systems. • Assist in scheduling appointments, processing authorizations, and managing claims to ensure seamless service delivery. • Adhere to established performance standards, including metrics for accuracy, quality, and attendance. • Provide support to colleagues and supervisors by handling paperwork and resolving patient-related concerns. • Identify potential financial, medical, or legal risks during customer interactions and follow appropriate protocols. • Translate verbal information into clear and concise written documentation according to company guidelines. • Act as a patient advocate by exchanging complex and sensitive information to facilitate care and support. • Utilize Microsoft Office Suite and other tools effectively to manage daily tasks and responsibilities. • Ensure compliance with company policies and procedures while delivering services within established timeframes.
2025-08-25T21:53:43Z