We are looking for a motivated Customer Service Representative to join our team in Minneapolis, Minnesota. In this long-term contract position, you'll play a key role in delivering outstanding service to prospective learners and applicants in the higher education industry. The ideal candidate will excel in communication and thrive in a metrics-driven environment while building meaningful connections with callers. Responsibilities: • Conduct outbound call campaigns to leads, opportunities, and applications to engage prospects and provide valuable information. • Make outbound calls to individuals who have requested details about programs, ensuring their questions are answered effectively. • Collaborate on additional call campaigns based on organizational priorities and needs. • Assess the needs of prospects and efficiently redirect them to the appropriate team or individual, often making over 100 calls a day. • Offer a positive and welcoming first impression for inbound callers and online chat inquiries. • Identify the caller’s requirements and ensure seamless transfers to the correct department or team. • Provide support to prospects, applicants, and learners by addressing their inquiries and assisting with their needs. • Share best practices and insights with team members to improve overall customer service. • Perform administrative tasks as assigned, contributing to the smooth operation of the team.

• Bachelor’s degree preferred but not mandatory. • Minimum of one year of administrative or customer service experience required. • Strong customer service skills with a focus on prioritizing the needs of prospective learners. • Proven ability to actively listen, build rapport, and foster positive relationships. • Excellent time management skills to balance multiple tasks effectively. • Ability to perform well in a metrics-oriented environment and meet performance benchmarks. • Demonstrated strong work ethic and commitment to quality. • Proficiency in Excel and data entry with alpha and numeric typing speeds of 8,001–10,000 KPH.

<h3 class="rh-display-3--rich-text">TalentMatch®</h3> Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.

Minneapolis, MN
remote
Temporary
17.10 - 19.80 USD / Hourly
We are looking for a motivated Customer Service Representative to join our team in Minneapolis, Minnesota. In this long-term contract position, you'll play a key role in delivering outstanding service to prospective learners and applicants in the higher education industry. The ideal candidate will excel in communication and thrive in a metrics-driven environment while building meaningful connections with callers. Responsibilities: • Conduct outbound call campaigns to leads, opportunities, and applications to engage prospects and provide valuable information. • Make outbound calls to individuals who have requested details about programs, ensuring their questions are answered effectively. • Collaborate on additional call campaigns based on organizational priorities and needs. • Assess the needs of prospects and efficiently redirect them to the appropriate team or individual, often making over 100 calls a day. • Offer a positive and welcoming first impression for inbound callers and online chat inquiries. • Identify the caller’s requirements and ensure seamless transfers to the correct department or team. • Provide support to prospects, applicants, and learners by addressing their inquiries and assisting with their needs. • Share best practices and insights with team members to improve overall customer service. • Perform administrative tasks as assigned, contributing to the smooth operation of the team.
2025-09-09T21:54:47Z