We are looking for a dedicated Customer Service Representative to join our team in Fort Wayne, Indiana. This is a Contract to permanent position that offers an excellent opportunity to showcase your communication and organizational skills while supporting clients and internal teams. The ideal candidate will thrive in a fast-paced environment and demonstrate proficiency in administrative tools and customer service practices. Responsibilities: • Respond to customer inquiries promptly and professionally via phone, email, and other communication channels. • Manage incoming calls on a switchboard system with 1 to 10 lines, ensuring efficient call handling. • Provide accurate pricing information and assist customers with product or service-related questions. • Maintain and update records using Microsoft Excel, ensuring data accuracy and organization. • Draft and send correspondence using Microsoft Word and Microsoft Outlook as required. • Collaborate with internal teams to resolve customer concerns and ensure client satisfaction. • Process orders and monitor their progress to ensure timely delivery. • Support administrative functions and contribute to a well-organized office environment. • Identify opportunities to improve customer service processes and implement solutions. • Handle multiple tasks simultaneously while maintaining attention to detail and quality.

• Proven experience in customer service or a related field. • Proficiency in Excel, Word, and Outlook. • Familiarity with managing switchboard systems handling 1 to 10 lines. • Strong communication skills, both written and verbal. • Ability to provide accurate pricing information and resolve customer inquiries. • Excellent organizational and time management skills. • Detail-oriented with the ability to multitask effectively. • A proactive approach to identifying and solving problems.

<h3 class="rh-display-3--rich-text">TalentMatch®</h3> Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.

Fort Wayne, IN
onsite
Contract / Temporary to Hire
18.00 - 20.00 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team in Fort Wayne, Indiana. This is a Contract to permanent position that offers an excellent opportunity to showcase your communication and organizational skills while supporting clients and internal teams. The ideal candidate will thrive in a fast-paced environment and demonstrate proficiency in administrative tools and customer service practices. Responsibilities: • Respond to customer inquiries promptly and professionally via phone, email, and other communication channels. • Manage incoming calls on a switchboard system with 1 to 10 lines, ensuring efficient call handling. • Provide accurate pricing information and assist customers with product or service-related questions. • Maintain and update records using Microsoft Excel, ensuring data accuracy and organization. • Draft and send correspondence using Microsoft Word and Microsoft Outlook as required. • Collaborate with internal teams to resolve customer concerns and ensure client satisfaction. • Process orders and monitor their progress to ensure timely delivery. • Support administrative functions and contribute to a well-organized office environment. • Identify opportunities to improve customer service processes and implement solutions. • Handle multiple tasks simultaneously while maintaining attention to detail and quality.
2025-08-21T16:19:08Z

Customer Service Representative Job in Fort Wayne | Robert Half