<p>We are looking for a Call Center Specialist to join our team in Las Vegas, Nevada. In this Contract-to-permanent position, you will play a critical role in delivering exceptional customer service to our clients. This role is ideal for someone with strong communication skills and the ability to work in a fast-paced, dynamic environment.</p><p><br></p><p>Responsibilities:</p><p>• Provide support to customers by addressing inquiries, troubleshooting issues, processing orders, and offering technical solutions.</p><p>• Accurately document customer interactions and maintain up-to-date records in the system.</p><p>• Collaborate with team members to ensure timely and effective resolution of customer concerns.</p><p>• Participate in a rotating weekend schedule to ensure consistent customer support availability.</p><p>• Utilize customer service software and tools effectively to enhance the customer experience.</p><p>• Demonstrate a commitment to delivering superior service and maintaining an attentive and meticulous demeanor in all interactions.</p><p>• Follow company policies and procedures to achieve key performance metrics and uphold service standards.</p><p>• Attend and actively engage in the comprehensive training program to build skills and knowledge required for the role.</p><p>• Contribute to a positive team environment by sharing insights and supporting colleagues.</p><p>• Adapt to high-volume call center operations and handle multiple customer interactions efficiently.</p>
<p><strong>🌟 Launch Your Career in Customer Service – Entry-Level Opportunities with Growth! 🌟</strong></p><p> </p><p>Are you a ready to kick-start your professional journey with a company that invests in your future? We’re hiring for <strong>Entry-Level Customer Service Representatives</strong> at a company that values fresh ideas, a great attitude, and your long-term success.</p><p> </p><p><strong>📍 Location:</strong> Reading, PA</p><p><strong>💼 Type:</strong> On-site or Hybrid options available</p><p><strong>📈 Room to Grow:</strong> YES!</p><p> </p><p><strong>What You’ll Do:</strong></p><ul><li>Be the first point of contact for customers—answering questions, solving problems, and creating a positive experience every time</li><li>Learn our products, services, and systems inside and out</li><li>Collaborate with team members to improve processes and customer satisfaction</li><li>Build your communication, problem-solving, and professional skills daily</li></ul><p><strong>Why You’ll Love It Here:</strong></p><p>✅ Supportive team and hands-on training</p><p>✅ Clear career path and promotions from within</p><p>✅ Management Trainee track available for high-potential team members</p><p>✅ Competitive pay and benefits</p><p>✅ A company culture that celebrates fresh perspectives, personal growth, and your <em>whole</em> self</p>
<p>We are looking for dedicated Customer Service Representatives to join our team in Tustin, California. In this long-term contract role, you will play a key part in delivering amazing service by managing customer inquiries and ensuring timely updates. This position offers an opportunity to work in a dynamic environment where attention to detail and excellent communication skills are essential.</p><p><br></p><p>Responsibilities:</p><p>• Respond to inbound calls and address customer inquiries with professionalism and efficiency.</p><p>• Process and input customer orders accurately into the system.</p><p>• Provide timely updates on order statuses, including shipping delays or changes.</p><p>• Maintain and update customer accounts with accurate information.</p><p>• Communicate with customers via email to resolve issues and provide updates.</p><p>• Schedule appointments and coordinate with relevant departments when needed.</p>
<p>We are looking for a dedicated Customer Service Representative to join our client's team in Lebanon, Pennsylvania. In this long-term contract role, you will handle a high volume of inbound and outbound calls, providing exceptional service to clients while assisting with local tax-related inquiries. Comprehensive training will be provided to ensure you are equipped to manage various tax types efficiently.</p><p><br></p><p>Responsibilities:</p><p>• Respond promptly and professionally to a high volume of inbound and outbound calls.</p><p>• Deliver accurate and courteous assistance regarding local tax-related queries.</p><p>• Learn and apply knowledge of different tax types through provided training.</p><p>• Maintain detailed records of customer interactions and resolutions.</p><p>• Collaborate with team members to ensure seamless service delivery.</p><p>• Address customer concerns effectively and escalate issues when necessary.</p><p>• Communicate clearly, both verbally and in writing, with clients and colleagues.</p><p>• Uphold company standards for customer satisfaction and responsiveness.</p><p>• Adapt to new processes and procedures to improve service quality.</p>
<p>The Intake Specialist serves as the primary manager of the CRM pipeline, ensuring all new leads are captured, validated, and advanced with complete and accurate information. This role is responsible for reviewing incoming leads, confirming project viability, collecting compliance documents, and coordinating client onboarding. Acting as the first impression of the company, the Intake Specialist engages directly with clients to confirm expectations, schedule intake calls, and maintain consistent communication. They screen projects for logistical risks and client fit, escalate qualified opportunities for estimating, and prepare field teams with accurate scope and client details. Additionally, this role supports marketing efforts by keeping records clean and client data aligned for visibility and reputation building, while ensuring every lead is followed up promptly and transitioned smoothly to the technical team.</p>
<p>We are seeking a motivated and professional <strong>Call Center Representative</strong> with experience in a high-volume call center environment to join a growing team in Montoursville, PA. The ideal candidate will thrive in a fast-paced atmosphere, demonstrate strong problem-solving skills, and be eager to learn and grow within the company. This role is critical to delivering exceptional customer service and maintaining customer satisfaction throughout every interaction.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide exceptional customer service by effectively handling inbound and outbound calls to address customer inquiries, concerns, and complaints.</li><li>Maintain a high level of professionalism and empathy while solving customer issues in an efficient and courteous manner.</li><li>Accurately document interactions and resolutions using CRM software and other applicable tools.</li><li>Follow established protocols and scripts to meet company objectives while providing personalized solutions to customers.</li><li>Manage multiple tasks simultaneously in a dynamic, high-volume environment.</li><li>Meet or exceed performance metrics, such as call response time, customer satisfaction ratings, and resolution rates. </li><li>Collaborate with team members and supervisors to address complex customer concerns and improve processes.</li></ul><p><br></p>
We are looking for a dedicated Customer Service Representative to join our team in Irvine, California. This Contract to permanent position offers an exciting opportunity to engage in meaningful customer interactions while supporting a company committed to improving safety in the workplace. The ideal candidate will bring a proactive approach to solving customer issues and a commitment to delivering exceptional service in a fast-paced environment.<br><br>Responsibilities:<br>• Serve as the primary point of contact for customers, addressing inquiries and resolving issues promptly and with great attention to detail.<br>• Utilize multiple internal systems to ensure accurate and efficient service delivery.<br>• Follow up with internal teams and customers to ensure that issues are resolved from start to finish.<br>• Provide timely feedback to management about potential service failures or customer concerns.<br>• Assist with order management, including new customer setups, shipping, and delivery tracking.<br>• Collaborate with cross-functional teams to troubleshoot and resolve customer issues effectively.<br>• Participate in special projects and initiatives as assigned by management.<br>• Handle data entry tasks with high attention to detail, ensuring accuracy in all records.<br>• Respond to customer correspondence, including emails and phone calls, in a timely and detail-focused manner.<br>• Work occasional mandatory overtime as requested by management.
We are looking for a dedicated Customer Service Representative to join our team on a long-term contract basis in Minneapolis, Minnesota. This role offers the opportunity to make a difference in the healthcare industry by providing exceptional support and service to patients and customers. If you thrive in a fast-paced environment and have a passion for helping others, this position may be the perfect fit for you.<br><br>Responsibilities:<br>• Deliver outstanding customer service by addressing inquiries and resolving issues with professionalism and empathy.<br>• Maintain accurate and timely documentation of interactions with patients and clients using internal systems.<br>• Assist in scheduling appointments, processing authorizations, and managing claims to ensure seamless service delivery.<br>• Adhere to established performance standards, including metrics for accuracy, quality, and attendance.<br>• Provide support to colleagues and supervisors by handling paperwork and resolving patient-related concerns.<br>• Identify potential financial, medical, or legal risks during customer interactions and follow appropriate protocols.<br>• Translate verbal information into clear and concise written documentation according to company guidelines.<br>• Act as a patient advocate by exchanging complex and sensitive information to facilitate care and support.<br>• Utilize Microsoft Office Suite and other tools effectively to manage daily tasks and responsibilities.<br>• Ensure compliance with company policies and procedures while delivering services within established timeframes.
We are looking for a dedicated Customer Service Representative to join our nonprofit organization in Fort Wayne, Indiana. In this long-term contract position, you will play a vital role in assisting families by determining eligibility for various programs, providing advocacy services, and fostering a welcoming environment for clients and colleagues. This opportunity is ideal for someone passionate about community support and outreach, with strong communication and organizational skills.<br><br>Responsibilities:<br>• Assess client needs and determine eligibility for Brightpoint programs, ensuring compliance with all relevant guidelines and regulations.<br>• Enroll families into assistance programs while maintaining high standards of quality and accuracy.<br>• Serve as a representative of Brightpoint at county events and inter-agency meetings, promoting the organization’s values and services.<br>• Coordinate with other departments to maximize benefits and support for families.<br>• Provide referrals and advocacy services to clients, connecting them with relevant human service organizations and resources.<br>• Actively participate in staff meetings, improvement processes, and opportunities for growth and development.<br>• Adhere to organizational policies, fiscal procedures, and workplace standards.<br>• Meet annual appointment and program completion targets as set by management.<br>• Handle administrative tasks and maintain organized records to support program operations.<br>• Perform additional duties as assigned by leadership staff.
We are looking for a dedicated Title Clerk to join our team in Pittsburgh, Pennsylvania. In this long-term contract position, you will play a pivotal role in supporting the closing and settlement process, ensuring all necessary documents are prepared and reviewed accurately. This role offers an excellent opportunity to collaborate with various stakeholders and contribute to the efficient handling of title-related tasks in the mortgage industry.<br><br>Responsibilities:<br>• Prepare preliminary fee sheets and pre-altas for lender disclosure purposes and pre-balancing.<br>• Monitor document queues and address required changes to initial documents promptly.<br>• Communicate effectively with customers, notaries, attorneys, and borrowers regarding closing packages.<br>• Order updated payoffs, including mortgage payoffs, taxes, title commitments, and subordinations.<br>• Manage work queues to ensure all closing coordinator functions are completed in a timely manner.<br>• Review and download loan documents, ensuring packages are fully prepared for delivery to notaries or attorneys.<br>• Track the status of outstanding packages and follow up as necessary.<br>• Provide support to the disbursement department and assist with funding conditions as needed.<br>• Generate, review, and deliver reports to customers while maintaining accuracy and timeliness.<br>• Adhere to company policies, procedures, and regulatory requirements, completing mandatory compliance training by specified deadlines.
We are looking for a dedicated Customer Service Representative to join our team on a long-term contract basis in Sharonville, Ohio. In this role, you will serve as the first point of contact for customers, ensuring their inquiries are addressed promptly and professionally. This is an excellent opportunity for individuals who thrive in a fast-paced environment and are passionate about delivering exceptional service.<br><br>Responsibilities:<br>• Respond to incoming customer and technician calls, ensuring inquiries are handled efficiently and escalated to dispatchers when necessary.<br>• Accurately record call details in the system in a timely manner.<br>• Coordinate resources and collaborate with the operations team to optimize service delivery.<br>• Manage technician schedules, track daily activity, and support labor adjustments based on workload demands.<br>• Conduct follow-ups and proactively reach out to customers to maintain high satisfaction levels.<br>• Handle new customer setups, address purchase order inquiries, and support accounting teams as needed.<br>• Investigate customer concerns, route them to appropriate staff, and ensure special requests are addressed.<br>• Utilize software tools to monitor technician dispatches, optimizing productivity and cost efficiency.<br>• Contribute to team goals by meeting deadlines and effectively solving problems in both independent and collaborative settings.<br>• Take on additional responsibilities, including training and special projects, as assigned.
<p>We are looking for a dedicated Member Services Representative to join our team in Minneapolis, Minnesota. <strong>This position will require you to be a resident of Minnesota.</strong> In this Contract-to-Permanent role, you will play a key part in supporting members by addressing inquiries, resolving concerns, and ensuring a seamless experience. This position is ideal for individuals passionate about customer service within the healthcare industry.</p><p><br></p><p>Responsibilities:</p><p>• Respond to member inquiries promptly and professionally, ensuring that their needs are met efficiently.</p><p>• Coordinate transportation bookings and assist members in accessing their benefits.</p><p>• Provide guidance on billing concerns, prescription-related issues, and other health-related inquiries.</p><p>• Triage incoming calls to identify and address priority concerns effectively.</p><p>• Maintain accurate records of interactions and follow established protocols for documentation.</p><p>• Utilize computer systems to manage member information and process requests.</p><p>• Collaborate with team members to ensure consistent and high-quality service delivery.</p><p>• Stay updated on healthcare policies and benefits to offer accurate guidance to members.</p>
We are looking for a dedicated Customer Service Administrator to join our team in Webster, New York. This long-term contract position offers an exciting opportunity to provide exceptional service by assisting customers with inquiries, managing orders, and ensuring smooth communication processes. The ideal candidate will thrive in a fast-paced environment and demonstrate outstanding interpersonal and organizational skills.<br><br>Responsibilities:<br>• Respond promptly to incoming customer inquiries through various communication channels.<br>• Accurately process orders and ensure timely entry of relevant data into the system.<br>• Handle both inbound and outbound calls, addressing customer needs and resolving concerns efficiently.<br>• Provide support for service-related calls, ensuring a positive customer experience.<br>• Maintain detailed and accurate records of customer interactions and transactions.<br>• Collaborate with team members to enhance service delivery and meet performance goals.<br>• Proactively identify opportunities to improve customer satisfaction and streamline processes.<br>• Ensure compliance with company policies and procedures while handling sensitive information.<br>• Assist in training and onboarding new team members when required.
<p>We are looking for a dedicated Bilingual Spanish Customer Service Representative to join our team in Torrance, California. In this Contract to permanent position, you will play a pivotal role in ensuring exceptional service and support to our customers while representing our company values. This role provides an opportunity to showcase your problem-solving skills, technical product knowledge, and passion for customer satisfaction.</p><p><br></p><p>Responsibilities:</p><p>• Represent the company’s values and culture through clear, detail-oriented, and empathetic communication.</p><p>• Build and maintain strong relationships with customers, ensuring their needs are understood and met.</p><p>• Assist in promoting and selling products or services by recommending suitable options based on customer preferences.</p><p>• Accurately record customer information and inquiry details in company databases.</p><p>• Develop technical expertise about products to address and resolve customer issues effectively.</p><p>• Manage and resolve customer complaints with a calm, courteous, and solution-oriented approach.</p><p>• Participate in product and skill training sessions, passing required assessments to enhance service delivery.</p><p>• Share relevant feedback and observed customer trends with management to improve processes.</p><p>• Maintain consistent attendance and flexibility to work variable schedules, including occasional weekend shifts.</p>
<p>Robert Half is representing a client in search of a Service Coordinator to join their property management division. The ideal candidate is dependable, detail-oriented, and a self-starter, with excellent customer service skills and the ability to collaboratively support the property management team. To learn more about this role, please call Melissa Tree at 808.452.0254. Preference will be given to applicants currently residing in Hawaii due to the nature of the job requirements.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Answer tenant service calls and dispatch service personnel as instructed by the Property Manager.</li><li>Organize, file, and maintain property-related documentation, such as Certificates of Insurance (COIs), lease agreements, and expense documents, in electronic storage systems.</li><li>Assist with property inspections and maintain follow-up records to address unresolved issues promptly.</li><li>Track tenant service requests, ensure completion, and monitor service response times.</li><li>Aid in budgeting and reforecasting by organizing vendor contracts, cost histories, and service-related logs.</li><li>Support capital improvement planning by updating project schedules and timelines.</li><li>Monitor recurring expenses, follow up on missing invoices, and track related activities.</li><li>Update and manage relevant databases, including mailing lists, tenant contacts, and client details.</li><li>Draft, distribute, and manage correspondence, reports, and other property-related documents.</li><li>Track critical property deadlines, such as tax filings, permits, and compliance testing (e.g., fire alarms, elevators).</li><li>Coordinate with vendors, utility providers, and tenants to address issues and maintain relationships.</li><li>Manage certificates of insurance and other key documents, including lease summaries.</li><li>Assist with rent collection, minor account discrepancies, and tenant relations.</li><li>Facilitate the bid process for contracted services.</li><li>Work on special projects under the direction of the Property Manager.</li><li>Liaise with building staff and contractors, such as janitorial, security, and landscaping service providers.</li><li>Calculate utility chargeback amounts based on sub-meter readings.</li><li>Compile and organize reports for distribution.</li><li>Handle other duties as assigned by the Property Manager.</li></ul><p><br></p>
We are looking for a dedicated Customer Service Representative to join our team in Brooklyn, New York. In this long-term contract position, you will play a vital role in providing exceptional support to clients while maintaining a high standard of professionalism. This is an excellent opportunity to contribute to a nonprofit organization dedicated to making a meaningful impact.<br><br>Responsibilities:<br>• Respond to customer inquiries via phone, email, or in person with clarity and professionalism.<br>• Resolve customer issues efficiently, ensuring satisfaction and timely follow-up.<br>• Maintain accurate records of interactions and transactions using internal systems.<br>• Collaborate with team members to improve processes and enhance the customer experience.<br>• Provide detailed information about services, policies, and procedures to clients.<br>• Handle escalated issues with tact and ensure they are resolved appropriately.<br>• Assist in the preparation of reports and data analysis as required.<br>• Stay updated on organizational changes and services to provide accurate information.<br>• Use Office tools to manage documentation and communication effectively.
<p><strong>Robert Half Permanent Placement</strong> is partnering with a great company in <strong>Tonawanda, NY</strong> on their search for a Customer Service Representative to join their team. In this role you will be a critical resource and support for a high-impact sales team. This is an in-office role with starting wage of <strong>$20 - $22 per hour </strong>based on experience and includes a comprehensive total benefits package.</p><p><strong> </strong></p><p><strong> </strong></p><p><strong>Responsibilities include but not limited to:</strong></p><p><br></p><ul><li>Serve as the primary point of contact for customer inquiries, including answering calls, assisting walk-in customers, and processing fax and e-business orders with accurate pricing and product availability</li><li>Act as a liaison between customers, the factory, and the sales team to ensure timely communication and resolution of requests</li><li>Develop and maintain product knowledge to effectively address customer questions and promote services such as free delivery and custom solutions</li><li>Coordinate inventory availability across the factory and three local WNY offices, ensuring prompt responses to all inquiries within the company’s 4-hour service commitment</li><li>Manage inventory including restocking products, coordinating deliveries, and maintaining organized storage areas that reflect brand standards</li><li>Build strong customer relationships by providing consistent support, identifying new product or service opportunities, and assisting with special requests</li><li>Collaborate with sales, operations, and inside staff to deliver seamless service, promote value-added offerings, and uphold a culture of zero customer disappointments</li></ul><p><br></p>
We are looking for a dedicated Customer Service Representative to join our team in Somerset, New Jersey. In this long-term contract role, you will be responsible for delivering exceptional support to both internal and external customers, ensuring smooth order processing and fulfillment. If you excel in communication, organization, and problem-solving, this position offers a fantastic opportunity to make a meaningful impact.<br><br>Responsibilities:<br>• Respond promptly to customer inquiries via phone, email, or other communication channels.<br>• Process customer orders accurately, ensuring all details are captured and addressed.<br>• Handle account management tasks, including updating customer information and resolving discrepancies.<br>• Act as a liaison between customers and internal teams to ensure timely order fulfillment.<br>• Address and resolve customer issues, providing solutions and maintaining satisfaction.<br>• Maintain detailed records of customer interactions and transactions using Excel and other tools.<br>• Collaborate with team members to improve processes and enhance service delivery.<br>• Utilize Outlook and Word to manage communications and documentation effectively.<br>• Monitor and follow up on order statuses to ensure timely delivery.<br>• Stay updated on company policies and procedures to provide accurate information to customers.
We are looking for a highly organized and detail-oriented Customer Service Representative to join our team in Rosharon, Texas, 77583, United States. In this role, you will handle customer interactions, coordinate schedules, and support operational processes within the service industry. This position offers a long-term contract employment opportunity.<br><br>Responsibilities <br>• Respond to inbound calls efficiently, ensuring customer inquiries are addressed <br>• Coordinate and manage scheduling for technicians based on service needs <br>• Engage in proactive outreach by making outbound sales calls to prospective clients <br>• Retain customers by providing detailed information on products and services <br>• Update and maintain customer records with accuracy using data entry systems <br>• Manage email correspondence to address customer concerns and provide timely follow-ups <br>• Utilize Microsoft Excel and Word for documentation and reporting tasks <br>• Schedule appointments and ensure timely follow-through with customers <br>• Handle order entry processes to ensure service requests are accurately logged <br>• Maintain high standards of customer service during both inbound and outbound communications
We are looking for a detail-oriented Customer Account Coordinator to join our team on a contract basis in Boca Raton, Florida. This role involves managing the full cycle of order processing for Global Accounts while ensuring accuracy and efficiency. The ideal candidate will thrive in a fast-paced environment, possess strong technical skills, and demonstrate excellent communication abilities.<br><br>Responsibilities:<br>• Manage product listings, pricing updates, and order flows on the Shopify B2B platform, ensuring accuracy and resolving any errors to enhance customer satisfaction.<br>• Provide dedicated support to Global Accounts across multiple regions, ensuring seamless communication and service.<br>• Process orders in accordance with account-specific shipping schedules and vendor compliance requirements.<br>• Maintain organized workflows to consistently meet customer shipping deadlines.<br>• Monitor shipment statuses, review daily reports, and proactively address non-conformances to maintain high performance standards.<br>• Collaborate with internal teams to resolve customer inquiries and improve process efficiency.<br>• Generate and analyze reports using Microsoft Excel, including pivot tables, to track order metrics and performance.<br>• Ensure all tasks are executed to meet contractual obligations and business objectives.<br>• Perform additional duties as assigned to support broader team initiatives.
<p>We are looking for a Customer Service Representative to join our team in St. Paul, MN for a short-term assignment. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about providing excellent customer service. The primary focus of this position is to assist customers by answering inquiries, processing requests, and supporting internal teams with administrative tasks.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide friendly and professional customer service via phone, email, and in-person interactions.</li><li>Address customer inquiries, concerns, and complaints in a timely and efficient manner.</li><li>Process orders, returns, and account updates while ensuring accuracy.</li><li>Maintain and update customer records in company databases.</li><li>Assist with data entry, documentation, and administrative support as needed.</li><li>Collaborate with internal teams to resolve customer issues and ensure smooth operations.</li><li>Follow company policies and procedures to ensure compliance and consistency in customer service delivery.</li><li>Identify opportunities for process improvements to enhance the customer experience.</li></ul>
We are looking for a success-driven Customer Service Representative to join our team on a contract basis in Saint Paul, Minnesota. In this role, you will be responsible for providing top-notch service, ensuring customer satisfaction, and managing a high volume of calls efficiently. If you have a passion for helping others and thrive in a fast-paced environment, we encourage you to apply.<br><br>Responsibilities:<br>• Handle inbound and outbound calls with customers, ensuring prompt and courteous communication.<br>• Confirm service appointments with customers and provide necessary instructions regarding fertilizers and chemicals.<br>• Conduct brief phone calls lasting under five minutes, managing up to 100 calls daily.<br>• Maintain accurate and timely order entry using CRM tools and other software systems.<br>• Collaborate with office staff and participate in weekly meetings to discuss updates and operational strategies.<br>• Support training initiatives by working closely with team members to ensure smooth onboarding.<br>• Address customer inquiries and resolve any issues efficiently to maintain satisfaction.<br>• Utilize Microsoft Office Suites and QuickBooks for daily administrative tasks and communication.<br>• Assist in creating and maintaining detailed records of customer interactions and service schedules.
We are looking for an experienced Service Specialist to join our team in Chicago, Illinois. This long-term contract position involves providing comprehensive post-implementation support to clients, ensuring their needs are addressed efficiently and improving overall satisfaction. The ideal candidate will excel at building strong relationships with stakeholders, managing administrative tasks, and delivering exceptional service.<br><br>Responsibilities:<br>• Offer prompt and detail-oriented support to clients, addressing inquiries and resolving issues to enhance client satisfaction.<br>• Maintain accurate and up-to-date customer records by updating administrative systems and documenting policyholder interactions.<br>• Develop trust-based relationships with internal teams, employer groups, and external stakeholders to foster collaboration.<br>• Execute administrative tasks effectively, including premium billing and account updates, ensuring compliance with company policies.<br>• Meet or exceed departmental standards for quality, customer satisfaction, and key performance indicators (KPIs).<br>• Identify and address issues proactively, implementing remediation strategies and escalating concerns when necessary.<br>• Utilize critical thinking and problem-solving skills to manage diverse client needs and deliver tailored solutions.<br>• Collaborate with cross-functional teams to ensure seamless service delivery and support sales efforts.<br>• Apply project management principles to organize and prioritize work across multiple functions.<br>• Perform additional duties as assigned to support organizational goals.
<p>We are seeking a dedicated and personable <strong>Customer Service Representative</strong> to for an opportunity in <strong>Nashua, NH</strong>. As a Customer Service Representative, you will play a crucial role in delivering exceptional support to clients by responding to inquiries, resolving issues, and ensuring customer satisfaction. If you thrive in a fast-paced environment and have excellent communication and problem-solving skills, we encourage you to apply!</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p><br></p><ul><li>Handle inbound and outbound customer interactions, including phone calls, emails, and chats, with professionalism and accuracy.</li><li>Address customer questions, concerns, and complaints in a timely and effective manner.</li><li>Process orders, track shipments, and assist with returns or exchanges.</li><li>Keep detailed and accurate records of customer interactions in the CRM system.</li><li>Collaborate with other departments to resolve complex customer issues and improve service delivery.</li><li>Strive to exceed customer expectations by identifying opportunities to provide additional support or upsell services.</li><li>Stay informed about company products, services, policies, and procedures to better assist customers.</li><li>Contribute to a positive team environment and support the overall goals of the company.</li></ul><p><br></p>
<p><strong>Job Title:</strong> Customer Service Representative (Direct Hire)</p><p><strong>Location:</strong> Lorain, Ohio</p><p><strong>Schedule:</strong> Full-time, Monday to Friday, 8:00 AM – 5:00 PM (In-office position)</p><p><br></p><p><strong>Job Description:</strong></p><p>A great company in Lorain is seeking a hardworking and detail-oriented <strong>Customer Service Representative! </strong>In this permanent, in-office role, you’ll play a critical role in providing excellent support and communication to our customers while helping ensure smooth operations across various administrative functions. This is an excellent opportunity to make a meaningful impact in a dynamic work environment where everyone wears multiple hats to get the job done.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Order Management:</strong> Efficiently enter customer orders into the system, ensuring accuracy and timeliness in processing.</li><li><strong>Customer Communication:</strong> Provide outstanding support through phone and email, addressing inquiries, resolving issues, and following up with customers as needed to maintain high satisfaction levels.</li><li><strong>Logistics Coordination:</strong> Schedule shipments for customer orders, coordinating with internal teams and external vendors.</li><li><strong>Team Collaboration:</strong> Offer additional administrative support and assist with team projects during slower periods.</li><li><strong>Flexible Support:</strong> Contribute to team success by taking on diverse tasks as needed — everyone pitches in and wears many hats.</li></ul><p><strong>Qualifications and Skills:</strong></p><ul><li><strong>Experience:</strong> Previous experience in customer service or administrative support, ideally in a role involving order entry and logistics (preferred).</li><li><strong>Communication:</strong> Excellent written and verbal communication skills with a professional and approachable demeanor.</li><li><strong>Organization:</strong> Strong organizational skills and attention to detail, with the ability to manage multiple priorities.</li><li><strong>Teamwork:</strong> A proactive, team-oriented attitude with a willingness to support colleagues in a collaborative environment.</li><li><strong>Technology:</strong> Comfort with using customer management and order entry software; proficiency in Microsoft Office Suite (Excel, Word, Outlook).</li></ul><p><br></p><p>If you’re passionate about delivering exceptional customer service and thrive in a team-focused, fast-paced office environment, we’d love to hear from you!</p><p><strong>Apply today to be considered for this exciting opportunity.</strong></p>
