<p>We are looking for a dedicated Bilingual Spanish Customer Service Representative to join our team in Torrance, California. In this Contract to permanent position, you will play a key role in delivering exceptional customer support while fostering strong relationships with clients. If you are tech-savvy, enjoy troubleshooting, and have a passion for coffee-related products, this is an excellent opportunity for you.</p><p><br></p><p>Responsibilities:</p><p>• Represent the company's values and culture in all customer interactions, ensuring a positive and detail-oriented experience.</p><p>• Build and maintain strong customer relationships, demonstrating empathy and understanding in every communication.</p><p>• Promote and recommend products and services tailored to meet customer needs, contributing to brand growth.</p><p>• Accurately record customer information and inquiries in the company database.</p><p>• Apply technical expertise to troubleshoot and resolve issues with products and appliances.</p><p>• Handle customer complaints effectively, maintaining composure and a detail-oriented approach in challenging situations.</p><p>• Participate in product and skill training sessions, successfully completing any required assessments.</p><p>• Share valuable feedback or observed trends with management to enhance customer experiences.</p><p>• Maintain consistent attendance and be available to work variable schedules, including occasional overtime and up to one weekend day per month.</p>

• Previous experience in a customer service call center environment.<br>• Strong technical troubleshooting skills, particularly with appliances and related products.<br>• Familiarity with coffee and espresso products, with a passion for the coffee industry.<br>• Proficiency in using technology and databases to manage customer inquiries.<br>• Ability to remain calm and focused when addressing customer complaints.<br>• Bilingual Spanish skills are a plus.<br>• Flexibility to adapt to changing schedules and work occasional weekends.

<h3 class="rh-display-3--rich-text">TalentMatch^®</h3> <p>­Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.</p>