<p>We are currently seeking a dedicated <strong>Medical Call Center Representative</strong> to join our dynamic and fast-paced call center team.</p><p><br></p><p><strong>Responsibilities:</strong></p><p>As a <strong>Medical Call Center Representative</strong>, you will:</p><ul><li>Serve as the first point of contact for patients, answering inbound calls and addressing inquiries with professionalism and empathy.</li><li>Schedule medical appointments and accurately enter patient information into electronic medical records (EMR) systems.</li><li>Assist patients with understanding healthcare provider availability, appointment procedures, and pre-visit requirements.</li><li>Handle high call volumes and prioritize urgent calls effectively while maintaining excellent customer service.</li><li>Verify insurance information and provide basic details about billing or co-payments.</li><li>Resolve questions and concerns with patience and support, or escalate advanced matters to clinical staff when necessary.</li><li>Provide follow-up calls to confirm appointments, relay test results (when applicable), or provide reminders.</li><li>Ensure compliance with HIPAA regulations regarding patient confidentiality.</li></ul><p><br></p>

<p><strong>Qualifications:</strong></p><p>We are seeking a proactive problem-solver who thrives in a customer service environment:</p><ul><li><strong>Education</strong>: High school diploma or equivalent required.</li><li><strong>Experience</strong>:</li><li>Previous experience in a healthcare call center or medical office is preferred.</li><li>Familiarity with scheduling software and EMR systems is a plus.</li><li><strong>Skills</strong>:</li><li>Strong customer service skills with a focus on empathy and problem-solving.</li><li>Excellent oral and written communication skills.</li><li>Ability to handle high call volumes and multitask in a fast-paced environment.</li><li>Basic knowledge of medical terminology and insurance processes is an advantage.</li><li><strong>Attributes</strong>: Reliable, detail-oriented, and able to remain composed under pressure.</li></ul><p><br></p><p><br></p>

<h3 class="rh-display-3--rich-text">TalentMatch^®</h3> <p>­Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.</p>